Module 2

1. Which of the following is not a component of non-verbal communication? a)

Body language b) Verbal cues c) Gestures d) Eye contact
2. What does "proxemics" refer to in non-verbal communication? a) Study of
eye contact b) Study of facial expressions c) Study of personal space d)
Study of handshakes
3. Which of the following is considered a positive body language gesture? a)
Crossing arms b) Leaning back c) Nodding in agreement d) Avoiding eye
contact
4. What is the significance of the "4P’s of Presentation"? a) They represent the
four stages of a presentation b) They are principles for effective presentation
planning c) They symbolize four essential presentation tools d) They are
guidelines for audience interaction
5. How can a presenter build rapport with the audience? a) By using complex
language b) By avoiding eye contact c) By using humor and storytelling d) By
speaking quickly
6. What is one benefit of teamwork and collaboration? a) Increased competition
among team members b) Decreased productivity c) Enhanced creativity and
innovation d) Higher individual recognition
7. What distinguishes a group from a team? a) Groups have a common goal;
teams do not b) Teams have clear roles and responsibilities; groups do not c)
Groups rely solely on verbal communication; teams use both verbal and non-
verbal communication d) Groups have hierarchical structures; teams have
flat structures
8. What are the stages of team development, as proposed by Tuckman? a)
Forming, storming, performing, norming b) Planning, executing, evaluating,
celebrating c) Ideation, implementation, evaluation, adjustment d) Assessing,
organizing, delegating, executing
9. Which type of team is formed for a specific project or task and disbanded
after completion? a) Virtual team b) Cross-functional team c) Temporary
team d) Self-managed team
10. What role focuses on coordinating the efforts of team members and
ensuring deadlines are met? a) Facilitator b) Coordinator c) Leader d)
Organizer
11. Which of the following is a form of non-verbal communication? a)
Speaking loudly b) Using hand gestures c) Sending an email d) Writing a
letter
12. Proxemics refers to the study of: a) Facial expressions b) Personal space
c) Eye contact d) Handshakes
13. What does body language primarily involve? a) Verbal communication b)
Written communication c) Gestures and postures d) Facial expressions
14. Which of the following is considered positive body language? a) Crossing
arms b) Avoiding eye contact c) Smiling d) Frowning
15. Eye contact is an important aspect of non-verbal communication because
it: a) Indicates boredom b) Shows respect and engagement c) Signals
aggression d) Implies shyness
16. Gestures are: a) Always universal in meaning b) Cultural and context-
dependent c) Limited to hand movements d) Used only in formal settings
17. Posture can convey: a) Disinterest b) Confidence c) Aggression d) All of
the above
18. What does a firm handshake typically communicate? a) Nervousness b)
Confidence c) Discomfort d) Indifference
19. What is the importance of the first impression in non-verbal
communication? a) It has no impact on subsequent interactions b) It sets the
tone for future interactions c) It can be easily corrected if negative d) It only
matters in personal relationships
20. Facial expressions are: a) Universal in meaning b) Dependent solely on
verbal communication c) Always accurately interpreted d) Irrelevant in
communication

21. What are the 4P's of Presentation? a) Planning, Practicing, Performance,

Perfection b) Preparation, Practice, Performance, Polish c) Purpose, Practice,
Performance, Precision d) Plan, Prepare, Present, Perfect

22. Communicating with credibility involves: a) Using complex language to

impress the audience b) Being honest and authentic c) Avoiding eye
contact to appear mysterious d) Exaggerating achievements
23. Audience analysis involves understanding: a) The speaker's own
preferences b) The demographics and psychographics of the audience c) The
speaker's goals for the presentation d) The technical aspects of the
presentation equipment
24. How can a presenter build rapport with the audience? a) Speaking in a
monotone voice b) Avoiding audience interaction c) Using humor and
storytelling d) Reading from a script without deviation
25. What is the purpose of using figures, diagrams, and charts in a
presentation? a) To confuse the audience b) To distract from the main points
c) To enhance understanding and retention of information d) To save time in
preparing the presentation
26. Confidence in presentation is primarily conveyed through: a) Mumbling
and speaking softly b) Avoiding eye contact c) Speaking clearly and
assertively d) Reading directly from notes
27. What role does body language play in a presentation? a) It has no impact
on the audience's perception b) It reinforces the verbal message c) It
distracts from the content d) It is irrelevant in a professional setting
28. How can a presenter overcome nervousness during a presentation? a)
Avoiding preparation b) Focusing on mistakes c) Practicing and deep
breathing techniques d) Ignoring audience reactions
29. Why is it important to rehearse a presentation? a) To waste time b) To
ensure the presentation runs smoothly c) To rely solely on improvisation d)
To confuse the audience
30. The 4P's of Presentation do not include: a) Planning b) Practicing c) Pacing
d) Perfection

31. What is a team? a) A group of individuals with similar interests b) A group

of people working together towards a common goal c) A collection of
unrelated individuals d) A group with conflicting objectives

32. What are the stages of team development according to Tuckman's

model? a) Forming, storming, performing, norming b) Formulating,
evaluating, delegating, performing c) Planning, organizing, executing,
assessing d) Initiating, coordinating, executing, evaluating
33. Which of the following is a benefit of teamwork and collaboration? a)
Decreased productivity b) Lack of innovation c) Enhanced problem-solving d)
Increased conflict
34. How does teamwork differ from working in a group? a) Groups have clear
roles and responsibilities b) Teamwork involves less communication c)
Groups have a hierarchical structure d) Teamwork does not require
collaboration
35. What distinguishes a team from a group? a) Teams have conflicting goals
b) Teams have a shared purpose c) Groups have individual accountability d)
Groups have a flat organizational structure
36. Which type of team is formed for a specific project or task and disbanded
after completion? a) Permanent team b) Virtual team c) Temporary team d)
Self-managed team
37. What are the benefits of team collaboration? a) Decreased productivity b)
Enhanced creativity c) Limited perspectives d) Decreased workload
38. What are the roles of the team in achieving its goals? a) Maintaining
status quo b) Promoting conflict c) Collaborating and coordinating efforts d)
Avoiding communication
39. Group vs Team: Which is characterized by a high level of interdependence
among members? a) Group b) Team c) Both d) Neither
40. Types of Teams: Which type of team works across different departments
or functions within an organization? a) Cross-functional team b) Project team
c) Self-directed team d) Virtual team
41. In a team, what is the role of a facilitator? a) Makes all decisions b)
Coordinates efforts and ensures deadlines are met c) Encourages open
communication and resolves conflicts d) Assigns tasks without considering
individual strengths
42. What type of team is focused on improving processes and solving ongoing
problems within an organization? a) Project team b) Quality improvement
team c) Virtual team d) Self-managed team
43. What is the primary purpose of forming a team? a) To increase
competition among members b) To reduce workload for individuals c) To
achieve a common goal d) To establish individual recognition
44. How do teams contribute to organizational success? a) By working
independently of other teams b) By creating internal competition c) By
pooling diverse skills and knowledge d) By avoiding collaboration
45. Which type of team is typically geographically dispersed and relies on
technology to collaborate? a) Virtual team b) Self-directed team c) Cross-
functional team d) Temporary team
46. What are the potential challenges of teamwork? a) Limited creativity b)
Lack of accountability c) Enhanced problem-solving d) Decreased efficiency
47. What is the role of leadership in fostering teamwork? a) Ignoring team
dynamics b) Promoting individualism c) Encouraging collaboration and trust
d) Discouraging communication
48. What is the main difference between a permanent team and a temporary
team? a) Permanent teams have fixed deadlines b) Temporary teams have
ongoing objectives c) Permanent teams disband after completing a project d)
Temporary teams are formed for a specific purpose and duration
49. What is the purpose of team-building activities? a) To create conflicts
among team members b) To foster trust and collaboration c) To reinforce
individual goals d) To increase competition
50. How does teamwork contribute to employee satisfaction? a) By promoting
a sense of isolation b) By fostering collaboration and support c) By creating a
competitive environment d) By discouraging communication
51. What role does communication play in successful teamwork? a) It is
irrelevant b) It promotes misunderstandings c) It fosters trust and
collaboration d) It leads to conflicts
52. What is the importance of defining roles within a team? a) To promote
competition b) To avoid accountability c) To clarify responsibilities and
expectations d) To encourage individualism
53. Which type of team has the authority to make decisions and manage their
work processes? a) Project team b) Quality improvement team c) Self-
directed team d) Cross-functional team
54. How does effective teamwork contribute to organizational culture? a) By
promoting individualism b) By discouraging collaboration c) By fostering a
sense of belonging and shared goals d) By increasing conflicts
55. What is the primary goal of collaboration within a team? a) To work
independently b) To achieve individual recognition c) To achieve a common
objective d) To avoid communication
56. How does effective teamwork benefit organizations in terms of
productivity? a) By increasing conflicts b) By fostering a competitive
environment c) By streamlining processes and tasks d) By discouraging
collaboration
57. What is the role of trust in successful teamwork? a) It leads to conflicts b)
It fosters collaboration and open communication c) It encourages
individualism d) It increases competition
58. What is the significance of accountability in teamwork? a) It promotes
competition b) It fosters a sense of isolation c) It ensures that team members
fulfill their responsibilities d) It discourages collaboration
59. How do diverse perspectives contribute to effective teamwork? a) By
limiting creativity b) By fostering groupthink c) By promoting innovative
solutions d) By avoiding communication
60. How does effective teamwork contribute to employee motivation? a) By
promoting isolation b) By fostering collaboration and support c) By creating
conflicts d) By discouraging communication
61. What is the role of leadership in fostering teamwork? a) Ignoring team
dynamics b) Promoting individualism c) Encouraging collaboration and trust
d) Discouraging communication
62. What is the main difference between a permanent team and a temporary
team? a) Permanent teams have fixed deadlines b) Temporary teams have
ongoing objectives c) Permanent teams disband after completing a project d)
Temporary teams are formed for a specific purpose and duration
63. What is the purpose of team-building activities? a) To create conflicts
among team members b) To foster trust and collaboration c) To reinforce
individual goals d) To increase competition
64. How does teamwork contribute to employee satisfaction? a) By promoting
a sense of isolation b) By fostering collaboration and support c) By creating a
competitive environment d) By discouraging communication
65. What role does communication play in successful teamwork? a) It is
irrelevant b) It promotes misunderstandings c) It fosters trust and
collaboration d) It leads to conflicts
66. What is the importance of defining roles within a team? a) To promote
competition b) To avoid accountability c) To clarify responsibilities and
expectations d) To encourage individualism
67. Which type of team has the authority to make decisions and manage their
work processes? a) Project team b) Quality improvement team c) Self-
directed team d) Cross-functional team
68. How does effective teamwork contribute to organizational culture? a) By
promoting individualism b) By discouraging collaboration c) By fostering a
sense of belonging and shared goals d) By increasing conflicts
69. What is the primary goal of collaboration within a team? a) To work
independently b) To achieve individual recognition c) To achieve a common
objective d) To avoid communication
70. How does effective teamwork benefit organizations in terms of
productivity? a) By increasing conflicts b) By fostering a competitive
environment c) By streamlining processes and tasks d) By discouraging
collaboration
71. What is the role of trust in successful teamwork? a) It leads to conflicts b)
It fosters collaboration and open communication c) It encourages
individualism d) It increases competition
72. What is the significance of accountability in teamwork? a) It promotes
competition b) It fosters a sense of isolation c) It ensures that team members
fulfill their responsibilities d) It discourages collaboration
73. How do diverse perspectives contribute to effective teamwork? a) By
limiting creativity b) By fostering groupthink c) By promoting innovative
solutions d) By avoiding communication
74. How does effective teamwork contribute to employee motivation? a) By
promoting isolation b) By fostering collaboration and support c) By creating
conflicts d) By discouraging communication
75. What is the primary role of a team leader? a) To micromanage team
members b) To make all decisions without consulting the team c) To provide
guidance and support to team members d) To avoid communication with
team members
76. Which type of team is composed of individuals from different departments
or functions within an organization? a) Cross-functional team b) Project team
c) Self-managed team d) Virtual team
77. How does effective communication contribute to team success? a) By
promoting conflicts b) By fostering trust and collaboration c) By encouraging
individualism d) By discouraging teamwork
78. What is the role of collaboration in achieving team goals? a) To create
conflicts among team members b) To foster trust and cooperation c) To
avoid communication d) To promote individual goals
79. What are the potential challenges of teamwork? a) Limited creativity b)
Lack of accountability c) Enhanced problem-solving d) Decreased efficiency
80. How does effective teamwork contribute to organizational success? a) By
promoting isolation b) By fostering competition c) By pooling diverse skills
and knowledge d) By discouraging collaboration
81. What are the stages of team development according to Tuckman's model?
a) Forming, storming, norming, performing b) Planning, organizing,
executing, evaluating c) Initiating, coordinating, executing, evaluating d)
Formulating, evaluating, delegating, performing
82. What is the primary purpose of forming a team? a) To increase
competition among members b) To reduce workload for individuals c) To
achieve a common goal d) To establish individual recognition
83. How does collaboration contribute to innovation within a team? a) By
limiting perspectives b) By promoting groupthink c) By encouraging diverse
ideas and perspectives d) By avoiding communication
84. What are the benefits of fostering trust within a team? a) Increased
conflicts b) Lack of accountability c) Open communication and collaboration
d) Isolation among team members
85. How does effective teamwork contribute to employee satisfaction? a) By
promoting individual goals b) By fostering collaboration and support c) By
creating a competitive environment d) By discouraging communication
86. What is the importance of defining roles within a team? a) To promote
competition b) To avoid accountability c) To clarify responsibilities and
expectations d) To encourage individualism
87. Which type of team is focused on improving processes and solving
ongoing problems within an organization? a) Project team b) Quality
improvement team c) Self-managed team d) Cross-functional team
88. How does effective teamwork contribute to organizational culture? a) By
promoting individualism b) By discouraging collaboration c) By fostering a
sense of belonging and shared goals d) By increasing conflicts
89. What is the primary goal of collaboration within a team? a) To work
independently b) To achieve individual recognition c) To achieve a common
objective d) To avoid communication
90. How does effective teamwork benefit organizations in terms of
productivity? a) By increasing conflicts b) By fostering a competitive
environment c) By streamlining processes and tasks d) By discouraging
collaboration
91. What is the role of trust in successful teamwork? a) It leads to conflicts b)
It fosters collaboration and open communication c) It encourages
individualism d) It increases competition
92. What is the significance of accountability in teamwork? a) It promotes
competition b) It fosters a sense of isolation c) It ensures that team members
fulfill their responsibilities d) It discourages collaboration
93. How do diverse perspectives contribute to effective teamwork? a) By
limiting creativity b) By fostering groupthink c) By promoting innovative
solutions d) By avoiding communication
94. How does effective teamwork contribute to employee motivation? a) By
promoting isolation b) By fostering collaboration and support c) By creating
conflicts d) By discouraging communication
95. What is the primary role of a team leader? a) To micromanage team
members b) To make all decisions without consulting the team c) To provide
guidance and support to team members d) To avoid communication with
team members
96. Which type of team is composed of individuals from different departments
or functions within an organization? a) Cross-functional team b) Project team
c) Self-managed team d) Virtual team
97. How does effective communication contribute to team success? a) By
promoting conflicts b) By fostering trust and collaboration c) By encouraging
individualism d) By discouraging teamwork
98. What is the role of collaboration in achieving team goals? a) To create
conflicts among team members b) To foster trust and cooperation c) To
avoid communication d) To promote individual goals
99. What are the potential challenges of teamwork? a) Limited creativity b)
Lack of accountability c) Enhanced problem-solving d) Decreased efficiency
100. How does effective teamwork contribute to organizational success? a) By
promoting isolation b) By fostering competition c) By pooling diverse skills
and knowledge d) By discouraging collaboration

Answers:
1. b) Verbal cues
2. c) Study of personal space
3. c) Nodding in agreement
4. b) They are principles for effective presentation planning
5. c) By using humor and storytelling
6. c) Enhanced creativity and innovation
7. b) Teams have clear roles and responsibilities; groups do not
8. a) Forming, storming, performing, norming
9. c) Temporary team
10. b) Coordinator
11. b) Using hand gestures
12. b) Personal space
13. c) Gestures and postures
14. c) Smiling
15. b) Shows respect and engagement
16. b) Cultural and context-dependent
17. d) All of the above
18. b) Confidence
19. b) It sets the tone for future interactions
20. d) Irrelevant in communication
21. d) Plan, Prepare, Present, Perfect
22. b) Being honest and authentic
23. b) The demographics and psychographics of the audience
24. c) Using humor and storytelling
25. c) To enhance understanding and retention of information
26. c) Speaking clearly and assertively
27. b) It reinforces the verbal message
28. c) Practicing and deep breathing techniques
29. b) To ensure the presentation runs smoothly
30. c) Pacing
31. b) A group of people working together towards a common goal
32. a) Forming, storming, performing, norming
33. c) Enhanced problem-solving
34. b) Teamwork involves less communication
35. b) Teams have a shared purpose
36. c) Temporary team
37. b) Enhanced creativity
38. c) Collaborating and coordinating efforts
39. a) Group
40. a) Cross-functional team
41. a) Makes all decisions
42. b) Quality improvement team
43. c) To achieve a common goal
44. c) By pooling diverse skills and knowledge
45. a) Virtual team
46. b) Lack of accountability
47. c) Encouraging collaboration and trust
48. d) Temporary teams are formed for a specific purpose and duration
49. b) To foster trust and collaboration
50. b) By fostering collaboration and support
51. c) Encouraging collaboration and trust
52. c) To clarify responsibilities and expectations
53. c) Self-directed team
54. d) By increasing conflicts
55. c) To achieve a common objective
56. c) By streamlining processes and tasks
57. b) It fosters collaboration and open communication
58. c) It ensures that team members fulfill their responsibilities
59. c) By promoting innovative solutions
60. b) By fostering collaboration and support
61. c) Encouraging collaboration and trust
62. d) Temporary teams are formed for a specific purpose and duration
63. b) To foster trust and collaboration
64. b) By fostering collaboration and support
65. c) Encouraging collaboration and trust
66. c) To clarify responsibilities and expectations
67. c) Self-directed team
68. c) By fostering a sense of belonging and shared goals
69. c) To achieve a common objective
70. c) By streamlining processes and tasks
71. b) It fosters collaboration and open communication
72. c) It ensures that team members fulfill their responsibilities
73. c) By promoting innovative solutions
74. b) By fostering collaboration and support
75. c) To provide guidance and support to team members
76. a) Cross-functional team
77. b) By fostering trust and collaboration
78. b) To foster trust and cooperation
79. b) Lack of accountability
80. c) By pooling diverse skills and knowledge
81. a) Forming, storming, norming, performing
82. c) To achieve a common goal
83. c) By encouraging diverse ideas and perspectives
84. a) Increased conflicts
85. b) By fostering collaboration and support
86. c) To clarify responsibilities and expectations
87. b) Quality improvement team
88. c) By fostering a sense of belonging and shared goals
89. c) To achieve a common objective
90. c) By streamlining processes and tasks
91. b) It fosters collaboration and open communication
92. c) It ensures that team members fulfill their responsibilities
93. c) By promoting innovative solutions
94. b) By fostering collaboration and support
95. c) To provide guidance and support to team members
96. a) Cross-functional team
97. b) By fostering trust and collaboration
98. b) To foster trust and cooperation
99. b) Lack of accountability
100. c) By pooling diverse skills and knowledge