Scribd
Upload
24 views3 pages

Survey Introduction

The document is an introduction to a customer satisfaction survey for AAPL's engineering services, aiming to gather feedback to improve their offerings. It includes various questions regarding overall satisfaction, project management, quality of work, timeliness, communication, expertise, problem-solving, value for money, likelihood of recommendation, and space for additional comments. The closing thanks participants for their time and emphasizes the importance of their feedback.

Uploaded by

salith649
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
24 views3 pages

Survey Introduction

The document is an introduction to a customer satisfaction survey for AAPL's engineering services, aiming to gather feedback to improve their offerings. It includes various questions regarding overall satisfaction, project management, quality of work, timeliness, communication, expertise, problem-solving, value for money, likelihood of recommendation, and space for additional comments. The closing thanks participants for their time and emphasizes the importance of their feedback.

Uploaded by

salith649
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Survey Introduction

"Thank you for choosing AAPL for your engineering needs. We continuously strive
to improve our services and value your feedback. Please take a few minutes to
complete this survey to help us serve you better."
Survey Questions
1. Overall Satisfaction
o How satisfied are you with the services provided by AAPL?

o Very Satisfied

o Satisfied

o Neutral

o Dissatisfied

o Very Dissatisfied

2. Project Management
o How would you rate the effectiveness of the project management
during your project?
o Excellent

o Good

o Average

o Below Average

o Poor

3. Quality of Work
o How do you rate the quality of the engineering solutions provided
by AAPL?
o Excellent

o Good

o Average

o Below Average

o Poor

4. Timeliness
o Did AAPL complete your project on time?

o Always

o Most of the time

o Sometimes
o Rarely

o Never

5. Communication
o How well did AAPL communicate with you throughout the project?

o Excellent

o Good

o Average

o Below Average

o Poor

6. Expertise
o How would you rate the technical expertise of AAPL staff?

o Excellent

o Good

o Average

o Below Average

o Poor

7. Problem Solving
o How effectively did AAPL handle any challenges that arose during
the project?
o Very Effectively

o Effectively

o Somewhat Effectively

o Not Very Effectively

o Not at All Effectively

8. Value for Money


o Considering the quality of service and the outcome, how would you
rate the value for money of our services?
o Excellent

o Good

o Fair

o Poor

o Very Poor
9. Recommendation
o How likely are you to recommend AAPL to others?

o Very Likely

o Likely

o Neutral

o Unlikely

o Very Unlikely

10.Feedback and Suggestions


o What do you like most about our services?

o What areas do you think AAPL could improve?

 Additional Comments
o Please provide any other comments or suggestions that may help
us improve our services.

Closing
"Thank you for taking the time to complete this survey. Your feedback is very
important to us and will be used to improve our services. We look forward to
continuing to support your projects in the future."

You might also like