~LESSON 36~
Letter 341
1) The Secretary in Business
The computer, one of the greatest scientific inventions of this century,
represents no threat to the secretary. Although everyone recognizes that the
introduction of the computer in business will alter a secretary's duties in the
future, it will never eliminate the secretary's job. Most company executives
agree that the present shortage of competent secretaries will actually be
with us for a long time. Furthermore, recent published government reports
have confirmed that the demand for trained, experienced, and responsible
secretaries will increase more than 60 percent in the next 15 years. The
Role of the Secretary The secretary has always been the keeper of the
secrets of the boss and of the business. Today's secretary must also fill this
role. In addition, though, the secretary will be expected to work shoulder to
shoulder with rather than for an executive. The executive's job has become
more difficult, more complex, and more challenging. The secretary's job has
also become more demanding. The secretary must, therefore, take over
1
much of the boss's correspondence and routine tasks and do so with a
minimum of direction. This will enable the executive to devote more time to
achieving important objectives, such as discovering new ways to increase
the company's business, forming valuable plans for the future, and effecting
savings in all areas of the company's operations. The secretary and the boss
should operate as a team, with the executive making most of the decisions
and the secretary following through on the details of carrying out the
decisión. Today, more than ever before, the secretary and the executive
must pull together. Some years ago secretaries emerged as members of
management teams. They are vital links between the making and the
carrying out of business plans. Secretarial Positions Differ. No two secretarial
positions are alike. Each position is affected by five factors:
1. The size and special nature of the business organization, profession, or
other 20 enterprise.
2. The character and status of the executive's position.
3. The executive's 21 willingness to turn over quantities of work to others.
2
4. The capacity of the secretary to assume duties for which the executive
is primarily responsible.
5. The intelligence and general interests of the secretary.
These are factors that will be of interest to you if you want to enter the
secretarial field.
2) The Secretary in Business
The computer, one of the greatest scientific inventions of this century,
represents no threat to the secretary. Although everyone recognizes that the
introduction of the computer in business will alter a secretary's duties in the
future, it will never eliminate the secretary's job. Most company executives
agree that the present shortage of competent secretaries will actually be
with us for a long time. Furthermore, recent published government reports
have confirmed that the demand for trained, experienced, and responsible
secretaries will increase more than 60 percent in the next 15 years. The
Role of the Secretary The secretary has always been the keeper of the
secrets of the boss and of the business. Today's secretary must also fill this
3
role. In addition, though, the secretary will be expected to work shoulder to
shoulder with rather than for an executive. The executive's job has become
more difficult, more complex, and more challenging. The secretary's job has
also become more demanding. The secretary must, therefore, take over
much of the boss's correspondence and routine tasks and do so with a
minimum of direction. This will enable the executive to devote more time to
achieving important objectives, such as discovering new ways to increase
the company's business, forming valuable plans for the future, and effecting
savings in all areas of the company's operations. The secretary and the boss
should operate as a team, with the executive making most of the decisions
and the secretary following through on the details of carrying out the
decisión. Today, more than ever before, the secretary and the executive
must pull together. Some years ago secretaries emerged as members of
management teams. They are vital links between the making and the
carrying out of business plans. Secretarial Positions Differ. No two secretarial
positions are alike. Each position is affected by five factors:
4
1. The size and special nature of the business organization, profession, or
other 20 enterprise.
2. The character and status of the executive's position.
3. The executive's 21 willingness to turn over quantities of work to others.
4. The capacity of the secretary to assume duties for which the executive
is primarily responsible.
5. The intelligence and general interests of the secretary.
These are factors that will be of interest to you if you want to enter the
secretarial field.
3) The Secretary in Business
The computer, one of the greatest scientific inventions of this century,
represents no threat to the secretary. Although everyone recognizes that the
introduction of the computer in business will alter a secretary's duties in the
future, it will never eliminate the secretary's job. Most company executives
agree that the present shortage of competent secretaries will actually be
with us for a long time. Furthermore, recent published government reports
5
have confirmed that the demand for trained, experienced, and responsible
secretaries will increase more than 60 percent in the next 15 years. The
Role of the Secretary The secretary has always been the keeper of the
secrets of the boss and of the business. Today's secretary must also fill this
role. In addition, though, the secretary will be expected to work shoulder to
shoulder with rather than for an executive. The executive's job has become
more difficult, more complex, and more challenging. The secretary's job has
also become more demanding. The secretary must, therefore, take over
much of the boss's correspondence and routine tasks and do so with a
minimum of direction. This will enable the executive to devote more time to
achieving important objectives, such as discovering new ways to increase
the company's business, forming valuable plans for the future, and effecting
savings in all areas of the company's operations. The secretary and the boss
should operate as a team, with the executive making most of the decisions
and the secretary following through on the details of carrying out the
decisión. Today, more than ever before, the secretary and the executive
must pull together. Some years ago secretaries emerged as members of
6
management teams. They are vital links between the making and the
carrying out of business plans. Secretarial Positions Differ. No two secretarial
positions are alike. Each position is affected by five factors:
1. The size and special nature of the business organization, profession, or
other 20 enterprise.
2. The character and status of the executive's position.
3. The executive's 21 willingness to turn over quantities of work to others.
4. The capacity of the secretary to assume duties for which the executive
is primarily responsible.
5. The intelligence and general interests of the secretary.
These are factors that will be of interest to you if you want to enter the
secretarial field.
Letter 342
Courtesy and Success In every office people must work together, and where
people work together, it is only natural that there will occasionally be
annoying friction. All it usually takes, though, to calm things down is a little
7
bit of ordinary courtesy. Courtesy is an odd thing. We enjoy extending it to
complete strangers. Yet the better 3 we know people, the more likely we are
to be rude to them. This is unfortunate because extending courtesy the
identical kind that we gladly accord strangers is the logical way to win and
maintain cooperation, goodwill, and understanding from the people we work
with. Our courtesy shows up in many 6 different ways. It shows up in the
way we say "hello" to the public bus driver, to the police officer on the
street, and to our friends. It shows up in the cheerful tone we use when we
talk to a person on the telephone. It shows up in the thoughtful and
considerate way we answer questions. People are very conscious of
courtesy and immediately recognize its presence. Remember courtesy costs
you nothing, but it is worth a good deal. It is extremely important to you if
you want to get ahead in this world.
Courtesy and Success In every office people must work together, and where
people work together, it is only natural that there will occasionally be
annoying friction. All it usually takes, though, to calm things down is a little
8
bit of ordinary courtesy. Courtesy is an odd thing. We enjoy extending it to
complete strangers. Yet the better 3 we know people, the more likely we are
to be rude to them. This is unfortunate because extending courtesy the
identical kind that we gladly accord strangers is the logical way to win and
maintain cooperation, goodwill, and understanding from the people we work
with. Our courtesy shows up in many 6 different ways. It shows up in the
way we say “hello” to the public bus driver, to the police officer on the
street, and to our friends. It shows up in the cheerful tone we use when we
talk to a person on the telephone. It shows up in the thoughtful and
considerate way we answer questions. People are very conscious of
courtesy and immediately recognize its presence. Remember courtesy costs
you nothing, but it is worth a good deal. It is extremely important to you if
you want to get ahead in this world.
Courtesy and Success In every office people must work together, and where
people work together, it is only natural that there will occasionally be
annoying friction. All it usually takes, though, to calm things down is a little
9
bit of ordinary courtesy. Courtesy is an odd thing. We enjoy extending it to
complete strangers. Yet the better 3 we know people, the more likely we are
to be rude to them. This is unfortunate because extending courtesy the
identical kind that we gladly accord strangers is the logical way to win and
maintain cooperation, goodwill, and understanding from the people we work
with. Our courtesy shows up in many 6 different ways. It shows up in the
way we say "hello" to the public bus driver, to the police officer on the
street, and to our friends. It shows up in the cheerful tone we use when we
talk to a person on the telephone. It shows up in the thoughtful and
considerate way we answer questions. People are very conscious of
courtesy and immediately recognize its presence. Remember courtesy costs
you nothing, but it is worth a good deal. It is extremely important to you if
you want to get ahead in this world.
Letter 343
1) Sleep and Diet
Proper sleep and diet are basic to good health. Most young people need
seven or eight hours of sleep to keep their minds alert and their bodies
10
refreshed. Poor eating habits cause physical deficiencies. If you skip
breakfast, gulp down a snack for lunch, and then eat heavily in the evening,
you may not be able to get through a day's work comfortably, and you may
develop weight problems. Find out from your doctor how many calories you
should have each day for your age, height, and body build. Then divide
these calories among three balanced meals. This plan will assure you of the
energy and "pep" you need for a happy and productive day.
2) Sleep and Diet
Proper sleep and diet are basic to good health. Most young people need
seven or eight hours of sleep to keep their minds alert and their bodies
refreshed. Poor eating habits cause physical deficiencies. If you skip
breakfast, gulp down a snack for lunch, and then eat heavily in the evening,
you may not be able to get through a day's work comfortably, and you may
develop weight problems. Find out from your doctor how many calories you
should have each day for your age, height, and body build. Then divide
11
these calories among three balanced meals. This plan will assure you of the
energy and "pep" you need for a happy and productive day.
3) Sleep and Diet
Proper sleep and diet are basic to good health. Most young people need
seven or eight hours of sleep to keep their minds alert and their bodies
refreshed. Poor eating habits cause physical deficiencies. If you skip
breakfast, gulp down a snack for lunch, and then eat heavily in the evening,
you may not be able to get through a day's work comfortably, and you may
develop weight problems. Find out from your doctor how many calories you
should have each day for your age, height, and body build. Then divide
these calories among three balanced meals. This plan will assure you of the
energy and "pep" you need for a happy and productive day.
12
