ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Vinay Sharma Date Batch code

Reference id
FIAT/DRG/24-25/966 08/01/25 F3

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2
hrs

A. Read the text carefully and answer the questions on the text.
(4 marks)
The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10
Cottages. The Rooms have hot and cold showers and private
balconies. Room service and laundry facilities are also available. All
rooms except Cottages offer air conditioning. Each room is
equipped with two single beds, Family rooms have 4 single beds.
All rooms (except for Cottages) have televisions. If you desire to
make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to
any request within one working day. The hotel staff there to help
you. An approval of your booking will be sent to you via e-mail (and
fax if required). If for any reason you wish to cancel your booking,
it would be in your benefit if you do so as early as possible by e-
mailing our travel staff.
Answer the questions given below: Tick mark the correct
option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.
c. Only the Cottages have showers.
Ans 1. B

2. Air Conditioning
a. There’s no air conditioning available in the Cottages.
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.
Ans. A

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.
c. Single rooms.
Ans. B

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.
Ans . C

B.Read the passage given below and answer the questions

that follow:(16 marks)
We often come across the stylish image of an air hostess or pilot
greeting passengers on board. In fact, so powerful is the image
within us that today the ever-smiling face of an air hostess has
come to represent the epitome of hospitality, glamour and ultimate
fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants
meet and greet the passengers first and make them comfortable for
the journey ahead. Right from the moment the plane moves in front
of the aerobridge, they are at the aircraft door with a warm smile,
welcoming and guiding passengers on board to their seats and
performing their duties. Once the aircraft is airborne, they make
the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even
though their services may appear to be a very quiet affair, yet they
have lots of responsibilities on their shoulders, which include
executing flight commander›s instructions, coordinating security
arrangements and ensuring passengers› overall safety as well.
During an emergency, they take the responsibility and determine
the most appropriate step to deal with the situation.
Various domestic and international airlines have increased their
services, there is no doubt that the expansion is going to bring in a
recruitment drive for every new route demands additional basic
cabin crew members. Therefore, we are now witnessing a huge
demand for trained cabin crew. This is clear from why there is an
increase in interviews conducted and many inductions by many
airlines. At the interviews of air hostesses and Flight Attendants,
the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of
some countries are keen on going liberal with an open sky policy.
In this respect, India is emerging as an important aviation hub in
South Asia. This growth is going to bring in multiple recruitment
drives, as for every new route added, it demands additional basic
cabin crewmembers.
If you have any interest in this career, you can do a vocational
programme, specifically in aviation. Going to a well-known institute
is always helpful when you go job hunting.

From paragraph 1 and 2(5 marks)

1. Why is it mentioned that the air hostess is the epitome
of hospitality and style?

Ans . So powerful is the image within us that today the ever - smiling face
of an air hostess has come to represent the epitome of hospitality,
 glamour and ultimate fantasy of flying ans seeing the world .

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced
with____silently_____________.

(b) The word executing refers to________preforming

_________________

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an
emergency?

Ans during an emergency, they take the responsibility and determine

the most appropriate step to deal with the situation

(b) What must the crew attendants do first when the plane
reaches in front of the aerobridge?
Ans . They are at the aircraft door with a warm smile , welcoming and
guiding passengers on board to their seats and performing their duties .

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
Ans India us emerging as an important aviation hub in South Asia.

(b)What are the various questions asked during the interview to applicants?
 Ans . At the interview of air hostess and flight attendants , the applicants
are asked about their eyesight, interest in the job and how they can
handle difficult passangers.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the
cabin crew?

Ans . If you have any interest in this career, you can do a vocational
programme, specifically in aviation. Going to a well known institute is
always helpful when you go job hunting .

C. Read the passage given carefully and answer the

questions that follow :(10 marks)
Flights have just become longer so that passengers can reach their
destination in one go without hopping flights. A long flight means
passengers do not need to break their journey at places and
change planes. “They like to board once, de-plane once. “It saves a
lot of time and energy as passengers do not waste time hopping
from one flight to another,” says Tripta Bhatia, a member of the
cabin crew who works with one of the long flights and is very
happy to be on such flights. The flight from New Delhi to Toronto is
now in operation for a couple of years. The flight takes
approximately eighteen hours, which creates many challenges. A
lot of groundwork goes into a flight like this. The aircraft is, of
course, specifically designed for the journey with more space and
wide-ranging entertainment services. The flight crews are also
specially trained to face the challenges involved. Travellers are
now quite aware of the health hazards that may be associated with
flights that cover 17,600 or more kilometers in distance more.
Exposure to lower oxygen is harmful to the human body.
Passengers on extreme-long range flights need to be provided with
flight socks and, if necessary, tablets for thinning the blood. It is a
belief that prevention is better than cure when it comes to in-flight
health. It is not just the health and life of the passenger that is at
stake on a flight of this length, but also that of the flight crew.
“They give us training on fatigue management and how to fine-
tune to the local time in Toronto. We need and to exercise, as well
as take care our diet and eat lightly in-flight,” says Tripta Bhatia.
The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic
airlines. Singapore, Cathy Pacific, Qantas are some of the Airlines
that offer these long flights. Asia is, perhaps is the region where
the demand for these long flights is the greatest. The flights
connecting from the Asian cities to the US is the big market since
flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air.
b) People will get bored
c) long periods of inactivity will damage their bones

Ans . A

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful
bacteria
b) one of the preventive measures planned by airlines
c) socks that stop your blood from getting too thin

Ans . B

3. Which of the following methods given below for

countering the health problems caused by long flights is
NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol
Ans. C

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time
c) passengers get a good break between flights

Ans .b

5. Where on the globe is the area for longer flights

expected to develop?
a) between Europe and America
b) between Asia and America
c) between Asia and Europe

Ans . B

6. Write 5 lines on what does a flight attendant do to take

care of himself and his passengers during a long flight of
18hours. ( 5 marks)

Ans :Help the passengers on the flight by providing information and guidance
regarding their seats, facilities available, etc. Greet the passengers when they
board and alight the aircraft. Ensure the rules of the aircraft are being adhered to.
Serving the passengers with food and beverages during the flight.

D. Picture comprehension (20) Things That You need to

include in your story
Character 1(1mark)
Name: Bhumi
Age:18
Sex: female
Mood: flustered

Character 2 (1mark)
Name: navya
Age: 18
Sex: female
Mood: happy

2.Action heading (what is happening in the story (4 marks)

Ans. Unexpectedly met my favourite celebrity.

Now to write a story (14 MARKS)

The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the
picture
6. The story must represent you, how you think, how you react
in that situations, include these things in your story. You must add
your emotions and feelings in the story

The pictures are printed on the inside back cover of the ECS book.
Yaa finally the dream came true . I went to Goa last week with my close friends. It
was so memorable for me to live those dreams which I imagined in school .we went
to beach , wearing cute outfits , clicking pictures, tried their authentic food , also
tried adventurous things etc . I enjoyed a lot as I am a beach person, I can spend a
lots of time there . Then we watched sunset. It was so beautiful to watch those
view . It all felt like dream .
But suddenly I don't know how , I see my fav actress Shraddha Kapoor, I was
shocked and freeze for few seconds when I saw her. She is so beautiful like a Disney
Princess. Immediately I run to her to meet her . She is so kind and soft hearted
person as she hugged me and clicked a picture also . I was full of teary eyes. Still I
felt like a dream , but somehow the magic happened.
Those four days are the best days of my life ..!

Thankyouuuu
End