CHAPTER ONE

1.0 INTRODUCTION

Student Industrial training is the process of learning, acquiring skills, needed in an

industry for a job to be done. It is a very important factor in the development of the

student, industries and even the society at large. This program is aimed at exposing the

student to the various machines and equipment, professional work ethics and ways of

safe guarding the work areas in industries as well as other parastatals. This is an effort

which was created in order to bridge the existing gap between the theory taught in the

classroom and practice of science, Agriculture, Medicine, Engineering, Technology and

other professional programs in the Nigerian tertiary institutions. The program was

established basically to impact and elaborate practical understanding to student through

a process of relation to academic knowledge and practical industrial application would

understand the underlying principles and become focused and acquire the practical

application towards excellence in his/her discipline.

1.1 BACKGROUND OF STUDENT INDUSTRIAL TRAINING

It is against this background that the government’s decree No.47 of 8 th October, 1971 as

amended in 1990, highlighted the capacity building of human resources in industry,

commerce and government, through training and retraining of workers in order to

effectively provide the much-needed quality goods and services in a dynamic economy

as ours. This led to the establishment of the Industrial Training Fund (ITF) in

1973/1974. Afterwards, the establishment of the Students Industrial Work Experience

Scheme (SIWES), by Industrial Training Fund (ITF), in 1993/1994 followed suit to

acquaint students with skills of handling employer’s equipment and machinery.

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1.2 AIM AND OBJECTIVES OF STUDENT INDUSTRIAL WORKSHOP

EXPERIENCE SCHEME (SIWES)

The aim of SIWES is to provide avenue for students to acquire industrial skill and

experience in their approved course, the objectives is to -

i. Provide avenue for student in institutions of higher learn skills and have

experiences in their course of study.

ii. Earn placement and strengthen employee’s involvement in the educational

process if preparing student for employment in industries.

iii. Provide opportunity for student to apply their knowledge in real practical work

1.3 BODIES INVOLVED IN THE MANAGEMENT OF SIWES

The bodies involved in the management of SIWES are;

i. Federal government.

ii. Industrial Training Funds (ITF).

iii. Other supervising agencies which include; National University Commission

(NUC), National Board for Technical Education (NBTE) and National Council

for College of Education (NCCE).

1.4 BRIEF HISTORY OF FIRST OCTET MICROFINANCE BANK

Golden Araba Timmy Integrated Services Limited is a company based in Ondo City,

Ondo State, Nigeria. The company was incorporated on August 1, 2016, with the

registration number RC-1351089. Its registered address is No. 7, Araba Street, Kola

Rewire Ademulegun Road, Ondo, Ondo State.

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The company operates a petrol station located along the Ipetu-Ondo Road in Ondo

City. The geographical coordinates for the station are approximately 7.13571 latitude

and 4.8624583 longitude.

While specific historical details about the company's founding and development are

limited, its establishment in 2016 indicates a relatively recent entry into the petroleum

retail sector in Ondo City. The strategic location of its petrol station along a major road

suggests an intent to serve both local residents and travelers passing through the area.

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1.6 ORGANOGRAM OF GOLDEN ARABA INTEGRATED SERVICES

Figure 1.1: Org

Organizational Structure of Golden Araba integrated service limited

Source: Golden Araba integrated service limited. Ondo

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 CHAPTER TWO

SECTIONAL ACTITITIES AND WORKDONE

My four-month SIWES at Araba Filling Station involved working as a fuel attendant.

The experience covered fuel dispensing, customer service, safety compliance, and

station maintenance. Below is a breakdown of the sectional activities, with definitions

and work done.

2.1 Fuel Dispensing Section

Fuel dispensing refers to the process of delivering petroleum products (petrol, diesel, or

kerosene) from storage tanks to customers' vehicles or containers using a fuel pump. It

involves accurate measurement, handling, and safety precautions,

2.1.1 Fuel Dispensing Section Activities

i. Operating fuel pumps to dispense the required amount of fuel.

ii. Ensuring accurate calibration of dispensing meters.

iii. Managing queues and maintaining smooth service flow.

iv. Monitoring fuel levels and reporting shortages.

2.1.2 Experience Gained in Fuel Dispensing Section

i. Handled fuel dispensing operations efficiently.

ii. Ensured correct fuel quantity was delivered per transaction.

iii. Assisted in meter reading to track daily fuel sales.

iv. Reported faulty pumps for maintenance.

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2.2 Customer Service Section

Customer service in a filling station involves assisting customers by providing fuel

efficiently, addressing inquiries, resolving complaints, and ensuring a positive service

experience.

2.2.1 Customer Service Section Activities

i. Greeting customers and confirming fuel type before dispensing.

ii. Handling cash and electronic transactions.

iii. Addressing complaints professionally.

iv. Providing information on fuel availability and prices.

2.2.2 Experience Gained in Customer Service Section

i. Assisted customers with fueling and payment.

ii. Resolved minor disputes over fuel quantity and pricing.

iii. Provided directions and basic vehicle assistance when requested.

iv. Promoted a friendly and efficient service environment.

2.3 Safety and Compliance Section

Safety and compliance refer to adherence to industry regulations, fire prevention

measures, and ensuring a secure working environment at the filling station.

2.3.1 Safety and Compliance Section

i. Enforcing "No Smoking" and "Switch Off Engine" rules.

ii. Checking for fuel leaks and reporting hazards.

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 iii. Wearing personal protective equipment (PPE).

iv. Keeping fire extinguishers in accessible locations.

2.4 Cash Handling and Sales Recording Section

Cash handling and sales recording involve processing customer payments, issuing

receipts, and keeping track of daily fuel sales for accounting purposes.

2.4.1 Cash Handling and Sales Recording Section Activities:

i. Receiving payments in cash or via POS.

ii. Issuing receipts for transactions.

iii. Keeping records of daily fuel sales.

iv. Reconciling sales at the end of each shift.

2.4.2 Experience gained in Cash Handling and Sales Recording Section

i. Handled cash transactions accurately.

ii. Recorded daily sales and cross-checked reports.

iii. Ensured proper documentation of fuel dispensed.

iv. Reported discrepancies in cash or sales records.

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 CHAPTER THREE

CONTRIBUTION TO ORGANIZATION

During my four-month SIWES at Araba Filling Station, I contributed positively

to the organization's operations in various ways. My contributions helped improve

efficiency, customer satisfaction, and safety within the workplace. Below are the key

areas of my impact:

 Ensured quick and accurate fuel dispensing, reducing customer wait time.

 Managed queues effectively to maintain an orderly service flow.

 Monitored fuel levels and promptly reported shortages to supervisors for timely

restocking.

 Provided professional and courteous service, improving customer experience.

 Assisted customers in selecting the correct fuel type for their vehicles.

 Resolved minor complaints and disputes calmly, maintaining a positive station

reputation.

 Ensured customers received correct change and receipts after transactions.

 Enforced safety regulations, such as "No Smoking" and "Engine Off While

Fueling."

 Helped in detecting and reporting fuel leaks, preventing fire hazards.

 Participated in emergency response drills and ensured fire extinguishers were

accessible.

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 CHAPTER FOUR

CONCLUSION AND RECOMMENDATION

4.1 CONCLUSION

My contributions at Araba Filling Station played a role in improving daily operations,

enhancing customer satisfaction, and maintaining safety standards. The experience

allowed me to apply theoretical knowledge in a practical setting while also benefiting

the organization through my diligence, teamwork, and efficiency.

4.2 PROBLEMENCOUNTERD

Transport Fare

4.3 RECOMMENDATIONS

Based on the experience acquired and the training received during the SIWES

programme, the following recommendations are offered.

i. The students should have proper understanding of the goals and objectives of the

industrial training program before embarking on it. Lack of direction and focus

has made many students to waste this precious opportunity.

ii. Students should set their priorities right, that is, do not seek for money at the

expense of knowledge.

iii. I recommend upcoming Corporative Economics and Management students to

choose Ministry Of Commerce and Cooperative Society, Akure as their SIWES

placement because I guarantee them 100% Training and they will be able to know

all the practical aspect they need to know.

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 REFERENCES

ITF (2004). Information and guidelines for Students Industrial Work Experience

Scheme: Reviewed, Jos, Nigeria.

Wikipedia (2021): https://en.wikipedia.org/wiki/File:Fourneau_St-Michel

Porcherie_(Forri%C3%A8res).JPG.

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