Ping Pong Global Holdings Ltd.
Version No. V1.1.0
Security Public
classification
PingPong Checkout
Operation Manual of
Merchant Service Platform
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Ping Pong Global Holdings Ltd.
Hangzhou PingPong Intelligent Technology Co., Ltd.
April 2023
Table of Contents
1 Introduction........................................................................................................................3
1.1 Purpose ........................................................................................................................................3
2 Merchant Service Platform ...............................................................................................3
2.1 System registration ......................................................................................................................3
2.2 System login ................................................................................................................................4
3 Function Description of Merchant Service Platform .....................................................5
3.1 Home ...........................................................................................................................................5
3.2 Website Management ..................................................................................................................6
3.3 Money Management .................................................................................................................. 11
3.4 Transaction Management ..........................................................................................................15
3.5 Risk Management ......................................................................................................................18
3.6 Order Management ....................................................................................................................22
3.7 Report Management ..................................................................................................................24
3.8 System Management .................................................................................................................28
3.9 Account Center ..........................................................................................................................34
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1 Introduction
1.1 Purpose
This manual is prepared to allow general merchants to easily become
knowledgeable and skillful in the use of this system, and to use this system for purposes
of website management, transaction inquiries, report downloads, refund applications,
protest, and retrieval request.
2 Merchant Service Platform
2.1 System registration
l Create a checkout account on the official website of PingPong Checkout by
clicking REGISTER.
l Register by filling out name, email, phone number, and confirmation code.
l Log in by using an initial password emailed to the application email after
registration.
l Select the type of merchant: select platform merchant for an advertising service
provider or a website builder, such as Shopify and FunPinPin.
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2.2 System login
l Enter https://checkout.pingpongx.com/ in the browser address bar to enter the login
page of the Merchant Service Platform. (Chrome browser is recommended)
l Enter the corporate admin email address, login name, and password on the login
page to log in.
l The email filled out for registration of this account is a corporate admin email, and
the default login name of this registered account is admin.
(For login of a sub-account, enter the admin email as the registered email and the set login name and
password)
l Each user needs to change the password for the first login;
l For the first login, each user needs to select the trade type to which the PingPong
Checkout account belongs. The trade type will directly affect the checkout business
and subsequent settlement, so please choose carefully. Once selected, it cannot be
changed. The trade types available include: trade in goods and trade in services. If
your company is engaged in different types of business, please apply for multiple
PingPong Checkout accounts.
l The system supports two languages, Simplified Chinese and English. Just choose
the required language to log in;
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3 Function Description of Merchant Service
Platform
3.1 Home
1. Home is the page merchants view by default upon each login (the content may vary
between different permissions), which provides convenient services, including pending
risk orders/protest orders (number of unprocessed protest transactions, number of
unprocessed retrieval requests, and number of unprocessed risks), total capital account,
transaction overview (current day/current month/cumulative), and protest overview
(current month/cumulative). Click the pending buttons under different modules to jump
directly to the relevant pages for operation.
2. In transaction overview, you can view the amount and number of transactions by
group, website, and transaction currency. When the page is opened, the default
group/website are all groups/all websites within the operator’s permission, and the
default transaction currency is “All”. When the currency is “All”, the USD equivalent
amount is displayed by default.
3. In protest overview, you can view the protest data by website, including protest
amount/number of protests/amount of warned protests/number of warned
protests/protest rate. When the page is opened, the default website is all websites within
the operator’s permission.
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3.2 Website Management
3.2.1 Group Management
l Select [Website Management] - [Group Management] from the menu bar to enter
the Group Management page
l This function enables the current merchant to create a new group by clicking
“Create Group”; the system will produce a default group by default
l Websites are listed under groups.
l Click “View Details” to enter the group details page, where you can modify the
group name, view and copy ID number, and view the websites under the group.
l Click “Add Website” to add websites under the group.
(Group Management page)
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(Group details page)
3.2.2 Website Management
l Select [Website Management] - [Website Management] from the menu bar to enter
the Website Management page.
l All websites and website status can be viewed on this page, where you can see
Group for each website, store Acc ID, and Settlement currency.
l Click “Add Website” to enter the Add Website page. Since websites are listed under
groups, you need to select a group for each website. When adding a website, the
trade type of the website needs to be the same as that of the PingPong Checkout
account. Otherwise, the website cannot be approved.
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(Add Website page)
l A new function of hiding websites is added to the Website Management. A
merchant who does not need to use or does not want to see a website can click Hide
to move the website from the list of displayed websites to the hidden websites, and
only view the websites in the list of “displayed websites”.
l Clicking on Website Management, Displayed websites & Hidden websites are
shown.
l Any new and default websites are shown in the list of “Displayed Websites”. By
clicking the vertical ellipsis button to show “Hide this website”, filling in the reason
for hiding and clicking Confirm, a website will be moved to the list of “Hidden
websites”.
l When a store application is submitted, the “Modify” & “Delete” buttons will be
visible before review. Click the “Modify” button to modify the store application
data; click the “Delete” button to delete the store that has not been reviewed;
l Once reviewed, it cannot be modified & deleted.
l In the list of “Hidden websites”, click the vertical ellipsis button to show the
“Unhide” & “Hide Reason” buttons. Click the “Hide Reason” button to view the
reason for hiding filled in. Click “Unhide” to restore this website to the list of
“Displayed websites”.
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(Website Management page)
(Website Management - Hidden websites)
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(Unhide) (Hide Reason)
l Stores whose website building tools are Shopify and Shoplazza are authorized to
tie up logistics information, after which PingPong Checkout will automatically
acquire the logistics order number. The specific procedure is as follows:
[Shopify]
1) Find the website marked as , click the vertical ellipsis on the right, and
select “Logistics Tie-up”;
2) Type in the domain name of the website to manage the account in the Shopify
background;
3) After logging in to your Shopify account, follow the guide to install the app
PingPongPay-Logistics;
4) Finish tie-up. After successful tie-up, the system will automatically acquire the
logistics information.
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[Shoplazza]
1) Find the website marked as , click the vertical ellipsis on the right, and
select “Logistics Tie-up”;
2）Type in the domain name of the website to manage the account in the Shoplazza
background;
3）After logging in to your Shoplazza account, follow the guide to install the app
PingPongPay;
4）Finish tie-up. After successful tie-up, the system will automatically acquire the
logistics information.
3.3 Money Management
3.3.1 Account Balance
Select [Money Management] - [Account Balance] from the menu bar to enter the
Account Balance page.
l In Account Balance, balance is listed by currency. On the page select the account
currency to view the total account amount and account statement, account details
of revolving margin and fixed margin of different groups corresponding to the
currency.
l A summary of the account details of all groups by currency is available on this
page. Click the summary to withdraw. Alternatively, click “Withdraw” under a
group to withdraw only for the group. Click the “Withdraw” button to withdraw
the money under the account to a bank card.
l The pop-up page of unified withdrawal shows the withdrawable amount of each
group. Type in the withdrawal amount as the merchant requires. The page shows
withdrawal amount, withdrawal fee and expected amount received.
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(Money Management - Account Balance page)
(Unified Withdrawal page)
3.3.2 Withdrawal Details
Select [Money Management] - [Withdrawal Details] from the menu bar to enter the
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Withdrawal Details page.
The details and status of each withdrawal can be viewed on this page.
(Withdrawal Details page)
3.3.3 Statistics of Pending Settlement Transactions
Select [Money Management] - [Statistics of Pending Settlement Transactions] from the
menu bar to enter the Statistics of Pending Settlement Transactions page. Only
operators with permission to this menu can view and download (please refer to 3.7.1.2
Role Management for the specific permission setting process)
This page shows the total pending settlement transaction amount in each transaction
currency and its USD equivalent, and details of pending settlement transactions under
each group.
Note: The amount on this page is transaction amount and the actual amount
received shall prevail.
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(Statistics of Pending Settlement Transactions page)
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3.4 Transaction Management
3.4.1 Transaction Inquiry
Select [Transaction Management] - [Transaction Inquiry] from the menu bar to enter
the Transaction Inquiry page:
l This page allows inquiry of transaction details under consumption, pre-
authorization, pre-authorization complete, and pre-authorization revoked
l This page shows the transaction details of all websites within the permission
l In the filter items, the standard filter criteria include website order
number/transaction serial number and transaction time. To view other filter criteria,
click “Advanced Filter”. “Advanced Filter” criteria include: website/group,
transaction type, transaction status, user (i.e. email and phone number).
l Description of each ID number:
Website order number: the payment order number of the first forward transaction
transferred by the merchant to PingPong (e.g. consumption, pre-authorization)
Transaction serial number: the serial number of forward transactions recorded
internally by PingPong (e.g. pre-authorization complete, pre-authorization revoked,
or the transaction record generated when payment is initiated again after the same
order fails)
(Standard Filter)
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(Advanced Filter)
l Click the transaction serial number in the list to enter the [Transaction Details] page,
where this transaction and related transactions are shown.
Description of each ID number:
Transaction serial number: the serial number of forward transactions recorded
internally by PingPong (e.g. pre-authorization complete, pre-authorization revoked,
or the transaction record generated when payment is initiated again after the same
order fails)
Original transaction order number: the order number of the first forward transaction
recorded internally by PingPong (e.g. consumption, pre-authorization)
Website order number: the payment order number of the first forward transaction
transferred by the merchant to PingPong (e.g. consumption, pre-authorization)
(Transaction Details)
3.4.2 Refund Inquiry
Select [Transaction Management] - [Refund Inquiry] from the menu bar to enter the
Refund Inquiry page:
l This page only shows the refund details of all websites within the permission
l In the filter items, the standard filter criteria include website refund order
number/refund serial number/website order number, and refund time. To view
other filter criteria, click “Advanced Filter”. “Advanced Filter” criteria include:
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website/group, refund status, user (i.e. email and phone number).
l Description of each ID number:
Website refund serial number: the number of refund order transferred by the
merchant to PingPong
Refund serial number: the serial number of refund orders recorded internally by
PingPong
Original transaction order number: the order number of the first forward transaction
recorded internally by PingPong (e.g. consumption, pre-authorization)
Website order number: the payment order number of the first forward transaction
transferred by the merchant to PingPong (e.g. consumption, pre-authorization)
(Standard Filter)
(Advanced Filter)
l Click the refund serial number in the list to enter the [Transaction Details] page,
where this refund and related transactions are shown.
Description of each ID number:
Refund serial number: the serial number of refund orders recorded internally by
PingPong
Website refund serial number: the number of refund order transferred by the
merchant to PingPong
Original transaction order number: the order number of the first forward transaction
recorded internally by PingPong (e.g. consumption, pre-authorization)
Website order number: the payment order number of the first forward transaction
transferred by the merchant to PingPong (e.g. consumption, pre-authorization)
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(Refund Details)
3.5 Risk Management
3.5.1 Retrieval Request/Protest Management
Select [Risk Management] - [Retrieval Request/Protest Management] from the menu
bar to enter the Retrieval Request/Protest Management page, where you can query the
specific protest information by protest order number/website order number.
l The “Pending” tab shows all current retrieval requests/protests to be processed.
Click “Protest Order Number” to enter the retrieval request/protest details page to
view the details, and upload documents for review if you want to make claims or
select “Abandon claims”
l The “Waiting for Bank Feedback” tab shows the retrieval request/protest
transactions being processed by the bank, and it displays all transactions for which
the merchant has made claims or abandoned claims
l The “Closed” tab shows all closed retrieval request/protest transactions, including
all data of successful claims, failed claims, protest revoked, or refunded
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(Retrieval Request/Protest Management page)
(Retrieval Request/Protest Details page)
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3.5.2 Risk Order Management
Select [Risk Management] - [Risk Order Management] from the menu bar to enter the
Risk Order Management page,
l where risk orders that are within their validity period and have not been acted upon
are shown.
l Click Details to enter the Details page.
l An reviewed order will not be shown on this page. To view the order details, go to
[Website Management] - [Website Details] - Transaction Details or [Report
Management] - [Transaction Details].
(Risk Order Management page)
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(Risk Order Details page)
3.5.3 Blacklist Management
Select [Risk Management] - [Blacklist Management] from the menu bar to enter the
Blacklist Management page for blacklist setting.
l Blacklist setting permissions vary between groups. Operators can only view and
edit the blacklist of websites within their permission. To set a global blacklist,
operate under the global group permission
l The blacklist setting rule is: website + blacklist dimensions + dimension value
l The blacklist dimensions are: card number, phone number, email address, email
domain name, delivery address (for details, refer to the page “Blacklist
Dimension Description”)
l A blacklist takes effect immediately after it is added and cannot be deleted. If a
rule is not required, set it to “Disable”
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l When acting on a single blacklist, it is allowed to modify blacklist dimension,
status and website; when bulk editing blacklists, it is only allowed to modify
status by selecting multiple items in the list and clicking “Enable”/“Disable”
3.6 Order Management
This menu is used to upload the product name and logistics information corresponding
to a transaction order.
l For an account of trade in goods, to apply for a virtual account, it is necessary to
upload product information and logistics information, which is used only for
recovery application. If this information is missing, it will affect your request for
foreign exchange settlement.
l It supports both single upload and bulk upload:
1）Single upload: select the order for which you need additional information, and
click “Upload” to upload separately;
2）Bulk upload
3）: filter unuploaded orders by “Upload Status”, click “Export Current Results”,
and after adding information, click “Bulk Upload Information” to select documents to
be bulk uploaded.
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(Order Management page)
(Single Upload page) (Bulk Upload page)
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3.7 Report Management
3.7.1 Funds Statement
Select [Report Management] - [Funds Statement] from the menu bar to enter the
statement download page, where daily/monthly statements can be downloaded. A
statement contains information on transaction, refund, protest, margin release, etc.
This statement only includes transaction details with changes in funds on the statistics
day.
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3.7.2 Transaction Analysis
Select [Report Management] - [Transaction Analysis] from the menu bar to enter the
Transaction Analysis page, where analysis data (excluding the current day) from the
dimensions of transaction, refund and protest can be searched and exported by group
and store. If no group or website is selected, all store data within the operator’s
permission will be counted by default.
I. Transaction Analysis: It displays data of the last 7 days by default. Click the calendar
filter to quickly search by last 7 days, last 1 month, last 3 months, and last 6 months, or
specify a month to view the summary data for the month.
1) Sales data: the default currency is “All”. When the currency is “All”, the amount of
successful transactions is calculated in US dollars. It is also possible to search sales data
in a specified currency.
2）Success rate: the success rate data is displayed according to the desired date.
3) Country/regional distribution: the number of successful transactions is counted
according to the consumer’s country.
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II. Monthly refund rate: The refund data in different time periods and transaction
currencies can be viewed
1) When the page is opened, the chart displays the monthly refund rate by day by
default (monthly refund rate = number of refunds in the month / number of
successful transactions in the month).
2) When a specific month is selected, the chart displays the monthly refund rate by
month.
3) When the currency is “All”, the refund amount is calculated in US dollars. It is also
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possible to search refund data in a specified currency.
III. Protest data for the last 6 months: By default, the monthly protest data for the past
6 months is counted, including protest rate, protest amount, number of protests,
percentage by protest reason, number of warned protests, and amount of warned
protests.
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3.8 System Management
3.8.1 Permission Management
3.8.1.1 Operator Management
Select [System Management] - [Permission] from the menu bar to enter the Operator
Management page, where an operator can be created.
l The figure below shows the Permission Management - Operator Management page.
Click “Add operator” to jump to the Add Operator page.
l admin is the account creator with full permissions by default. Click “Assign Role”
to assign roles to operators.
l Operator disabling: When an employee leaves or the operator account is no longer
used, the operator with the permission to operate on the page can set the operator
account of the employee to “Disable” on the Operator Management page. It can be
reset to “Enable” when it needs to be used again. An account set as “Disable” will
not be able to log in to the merchant’s background.
(Operator Management page)
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l Click “Details” to go to the Details page to view operator details, and click “Edit”
to edit Operator on the page. Click “Reset Password” to reset the operator’s login
password by directly entering a new password.
(Operator Details page)
l New Operator: basic information and group are required. Operator name, login
name, mobile number and email address cannot be repeated, and operator name
cannot be modified. (Login name and password will be used to log in to the
merchant’s background)
l Select the group to which the operator belongs. After assignment, the operator can
only view the information of his/her group. After checking the group(s), press the
right button and the roles in the “Assigned Group” are assigned while the roles are
unassigned if the left button is pressed or the right button is not pressed
l Role information is not required. Create an operator first, and then click “Assign
Role” to assign a role to the operator.
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(Add Operator page)
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3.8.1.2 Role Management
Select [System Management] - [Permission Management] - [Role Management] from
the menu bar to enter the Operator Management page, where you can click Role
Management to enter the Role Management page to create a role.
l The figure below shows the Permission Management - Role Management page.
Click “Add Role” to jump to the Add Role page.
l admin is the account creator, and it cannot be changed by default.
l Click “Details” to enter the Role Details page to view role details and the operator
who uses the role, and edit the role.
l Click “Delete” and if there is an operator under the role who is using it, a prompt
will pop up that indicates whether you are sure to delete it. If Yes is selected, the
role will be deleted and the operator will automatically cancel the assignment of
the role. If No is selected, the role will not be deleted.
(Role Management page)
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(Role Details page)
l Click “Add Role” to enter the Create New Role page, where role name is required
and role description is not required. Note: Role permissions are set down to button
level. If permissions are not granted, the relevant buttons on the page cannot be
clicked. Click “Create” to complete role creation.
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(Create New Role page)
3.8.2 Key Management
Select [System Management] - [Key Management] from the menu bar to enter the Key
Management page, where website keys are shown.
l On the Key Management page, you can view the keys corresponding to all websites.
Click “Key Details” to view the specific key fields.
A key can be used if its status is “Normal” and cannot be used if its status is
“Abnormal”, in which case the relevant business people can be called.
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(Key Management page)
3.9 Account Center
3.9.1 Account Center
Select [Account Center] - [Account Center] from the menu bar to enter the Account
Center page,
l which shows the information of merchant’s background account, mobile number
and email address tied up to the account, and withdrawal account overview
l For withdrawal account overview, click “View” to directly jump to the Withdrawal
Account page to view the account details.
l The admin account can change the login password, the mobile number and email
address tied up to the admin account on the Account Center page.
l Non-admin operators can only change the login password on the Account Center
page.
(Account Center page)
l Change Login Password: Click Change login password to enter the Change Login
Password page. Fill in as required and click Confirm to change the password.
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(Change Login Password page)
l Change Bound Mobile Number: Click Change Bound Mobile Number to enter the
Change Bound Mobile Number page. After filling in as required, the verification
method requires verification by mobile number (original mobile number) or by
email address (the bound email address which will receive a verification code
email). Click Confirm to change the bound mobile number.
(Change Bound Mobile Number page)
l Change Bound Email Address: Click Change Bound Email Address to enter the
Change Bound Email Address page. After filling in as required, click Confirm to
change the bound email address.
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(Change Bound Email Address page)
3.9.2 Real-name Authentication
1. Select [Account Center] - [Real-name Authentication] from the menu bar to enter the
Real-name Authentication page,
where the merchant can fill in information on shareholder, legal person, company, etc.
After completion, wait for approval.
(Real-name Authentication page)
2. Subject to regulatory requirements, identity documents (including legal person,
shareholder, beneficiary, and company) need to be updated regularly. Failure to update
in time will affect your withdrawal. When the system identifies that a certificate is about
to expire/has expired, it will send an email (registered email address) and a page
reminder. After update, you can check the audit status in [Real-name Authentication] -
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[Change Record]. If it fails the audit, you can also revise the information here and
submit again.
(Withdrawal Account page)
3.9.3 Withdrawal Account
Select [Account Center] - [Withdrawal Account] from the menu bar to enter the
Withdrawal Account page,
where a bank card account can be added，an application can be made for a virtual
account and the automatic withdrawal can be set.
3.9.3.1 Virtual account application
For details on how to apply for a virtual account, click “Guide to Withdrawal to VA”.
3.9.3.2 Automatic withdrawal setting
The section of automatic withdrawal will be shown after PingPong has approved.
Note the following:
• The Automatic Withdrawal Service only supports full withdrawal of the total
net value. If there is a negative value in the GROUP account of a currency in
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your PingPong Checkout account, the total net value of that currency or the total
net value of the PingPong Checkout account (depending on which is lower) will
be withdrawn. The order of withdrawal of funds is subject to the order of the
GROUP accounts listed in your Merchant Service Platform, namely from top to
bottom.
• If your withdrawable amount is less than the corresponding Automatic
Withdrawal Service fee, automatic withdrawal will not be triggered.
• The automatic withdrawal is triggered at 0:00 UTC+0 on workdays (8:00
Beijing time), depending on the frequency of the Automatic Withdrawal Service
you set. In the event of European Luxembourg or Chinese holidays, processing
of the withdrawal will be postponed to the first working day after the holiday.
• After the automatic withdrawal is triggered, PingPong will review the automatic
withdrawal application based on its internal compliance policies and risk
management requirements. If your automatic withdrawal application fails to
meet PingPong’s compliance policies or risk management requirements,
PingPong is entitled to reject your automatic withdrawal application.
• If your automatic withdrawal application is rejected more than 3 times
(including 3 times) within 14 consecutive natural days, PingPong will
automatically disable your automatic withdrawal function. After this operation,
you can reset and enable the automatic withdrawal function again.
• PingPong has the right to review your PingPong Checkout account transactions
and related operations. If any risks are found, PingPong is entitled to disable
your automatic withdrawal function. In this case, you will not be able to re-
enable the automatic withdrawal function.
• PingPong Checkout Automatic Withdrawal Service fee depends on the currency,
and the specific charging rules are subject to the rules agreed upon by PingPong
and you.
1.Enable Automatic Withdrawal function
1) In the upper right corner of the Withdrawal Account page, select the automatic
withdrawal function and click "Details" to enter the automatic withdrawal editing
section.
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2) Click on “Edit Automatic Withdrawal Settings”
3) Choose the Automatic Withdrawal cycle
4) Select an Automatic Withdrawal account for each currency. read the automatic
withdrawal notes, check “I have read and agree to the above automatic withdrawal
notes” and click “Save Settings”.
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2. Modify Automatic Withdrawal function
1) In the upper right corner of the withdrawal account page, select the automatic
withdrawal function and click "Details" to enter the automatic withdrawal editing
section.
2) Click on “Edit Automatic Withdrawal Settings”
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3) Modify the automatic withdrawal cycle or/and withdrawal account
4) Save the settings
3.Disable Automatic Withdrawal function
1) In the upper right corner of the withdrawal account page, select the automatic
withdrawal function and click "Details" to enter the automatic withdrawal editing
section.
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2) Click on “Edit Automatic Withdrawal Settings”
3) Choose “not enabled”in the automatic withdrawal cycle
4) Save the settings
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3.9.4 PingPong Collection
Select [Account Center] - [PingPong Collection] from the menu bar and click to jump
to the PingPong Collection page.
This button will only be displayed in the menu bar of Account Center after a successful
VA application.
Click to jump directly to the PingPong Collection platform for VA operation.
(PingPong Collection Platform page)
3.9.5 Setting for Receiving Emails
Select [Account Center] - [Setting for Receiving Emails] from the menu bar to enter
the Setting for Receiving Emails page, where recipient email address can be set for
different types of emails.
The settings include: recipient information (name, email address, phone number),
message category (including risk control service, fund settlement service, store audit,
real-name authentication audit), and group. Multiple selection is supported for message
category and group, i.e. the same recipient is able to receive messages from multiple
groups and categories.
Note the following:
l Only operators with permission to this menu can view, add, modify and delete
(please refer to 3.7.1.2 Role Management for the specific permission setting
process)
l If the recipient is already an operator: select the operator name, and the system will
automatically identify the corresponding email address and mobile number
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l If the recipient is a non-operator: complete recipient name, email address, and
mobile number (and the name, email address, and mobile number must not be the
same as those of the current operator). Up to 10 entries of non-operator information
can be added at one time.
l If “All Message Categories” is checked, it means that new message categories will
be added by default. It is not required to add any new categories in the future
manually.
l If “All Groups” is checked, it means that new groups will be added by default. It
is not required to add any new groups in the future manually (only for non-
operators)
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l If you want to change a non-operator to an operator, add the non-operator as an
operator in [System Management] - [Permission Management]. Then in [Setting
for Receiving Emails], the recipient type will be automatically changed to
“Operator”, the group permission for receiving messages will, by default, select
and be set as the intersection with the operator’s group permission, and the message
category will not be changed. For example: non-operator A owns groups 123.
When A is changed to an operator and owns groups 234, the group emails that A
can receive are from groups 23.
3.9.6 Logout
Select [Account Center] - [Logout] from the menu bar and click to log out of the current
account.
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