Written Output #1
Guided Practice: Situational Problem-Solving
1. Scenario 1: Slow System Performance
o Problem: A user reports that their computer has become slow over time, and applications
take longer to open.
o Task: Identify which configuration tools can be used?
2. Scenario 2: Device Not Recognized After Installation
o Problem: A user installs a new USB device, but it is not recognized by the computer.
o Task: Diagnose the issue using?
3. Scenario 3: Software Crashing Frequently
o Problem: A user experiences frequent crashes with an application, especially when using
graphics-intensive tasks.
4. Slow Startup Issue
A user reports that their computer takes too long to boot up. Upon inspection, you notice several
unnecessary programs and services launch at startup, causing delays.
Question: Which configuration tool(s) would you use to identify and disable unnecessary startup
programs, and how would you proceed?
5. Old Software Prevents New Installation
A user is trying to install a new version of an application, but the installer fails because remnants of the
old version are still present in the system registry.
Question: Which tool would you use to remove the leftover registry entries to allow the new installation to
proceed? What steps would you take?
6. Frequent Game Crashes
A user complains that their game crashes frequently during graphics-intensive operations. You suspect
the problem is related to the graphics card or DirectX settings.
Question: How would you diagnose the problem and confirm if the issue is related to the system’s
hardware or DirectX configuration?
7. . USB Device Not Recognized
A new USB printer is connected to a user's computer, but the system does not recognize it. The user has
tried reconnecting the device, but it still doesn't appear in the available devices list.
Question: Which configuration tool would you use to check if the device is installed properly and
troubleshoot driver issues?
8. System Performance Has Decreased
A user notices a significant slowdown in their system’s overall performance after installing several
programs. Some services seem to be running in the background, consuming memory.
Question: What configuration tools would you use to analyze and disable unnecessary services or
applications to improve performance?
9. Software Error Due to Incorrect Settings
A user modified settings in the Control Panel to try to fix a sound issue, but now no sound comes from
their speakers. They don't remember which setting they changed, and resetting the system didn’t help.
Question: How would you approach troubleshooting the issue to restore the sound settings to their correct
configuration?
10. Missing Drivers for a Newly Installed Component
A user installed a new graphics card in their system, but the display quality is poor, and some graphical
features are not working. It seems the proper drivers were not installed.
Question: What tool would you use to verify the hardware installation and install the correct drivers?
11. Corrupted Registry After System Crash
After a sudden power outage, a user’s system fails to boot properly. Diagnostic logs indicate registry
corruption. The user needs a quick way to restore their system’s registry settings to a functional state.
Question: How would you approach repairing the registry using configuration tools?
12. Multiple Graphics Cards Detected
A user’s computer detects multiple graphics cards, even though only one is installed. This is causing
confusion in certain applications that do not know which graphics card to use.
Question: How would you use configuration tools to remove the phantom hardware entries and ensure
the correct graphics card is detected?
