MOBILE PHONE BANKING APPLICATION FORM
Please complete, sign below and submit to your nearest Service Centre.
Date:............../................/................
+
Mo626ice Mo626 Digital Both (Tick your preference)
(For smartphones only)
Surname:…................………...........................................................................................................…….
First Name(s):…….......................................................................................................................................
Postal Address:………………………………………...........................................……………..
Date of Birth:……………………….. Email Address:………....................................…………
National ID No.:............................................................... Passport No.:...................................................
(Malawian) (Non-Malawian)
Security Question
(Clearly write or tick what security question details you have provided stand for. i.e. if it stands for Village tick Village or
any other)
Father/Mother’s First Name .................................................................................................
Pet’s Name .................................................................................................
Village Name .................................................................................................
Other .................................................................................................
............................................................................................................................................................................
Mobile Phone Number(s) to be registered for access:
1………………………………..................... (Primary Number - Pin and Alerts will be delivered to this number only)
2...........................................................……...…...
3………………………....………………...
1. A/C No: ���������������
Service Centre.....................................................................................................................................
2. A/C No: ���������������
Service Centre.....................................................................................................................................
3. A/C No: ���������������
Service Centre.....................................................................................................................................
4. A/C No: ���������������
Service Centre.....................................................................................................................................
Services Provided: (Clearly Tick Services Required)
Mandatory Optional
□ Balance Enquiry □ Funds Transfer/Third Party Payment
□ Mini Statement □ Stop Payment
□ PIN Change □ Cheque Book Request
□ Mobile Top Up
□ Bill Payment
Secure . Convenient .
Anywhere, Anytime
National Bank of Malawi plc
Registered under Financial Services Act 2010
Terms and Conditions
1. The Service
1.1 The service is designed to allow National Bank of Malawi plc customers to enquire balances,
transactions, top up mobile phones with units and data, transaction alerts/notifications, bill
payments and various other facilities related to the product as will be introduced from time
to time.
1.2 National Bank of Malawi plc does not guarantee that the service or the use thereof by the
customer will be uninterrupted.2
2. Service Security
2.1 The customer is expected to keep their login (PIN) details secure at all times.
2.2 The customer shall follow National Bank of Malawi plc Security procedures at all times to
avoid unauthorized access to the National Bank of Malawi plc login information.
3. Termination
3.1 National Bank of Malawi shall cease to provide the Service to the customer if the customer
ceases to be a National Bank of Malawi plc customer or otherwise ceases to utilize the system
for any reason or National Bank of Malawi plc reasonably believes that the Service is not
of value to a customer who has not used it for a period of at least 3 months. National Bank of
Malawi plc may also cease to provide the service where the customer uses the service for
fraudulent purposes or commits gross negligence in the operation of the service.
3.2 This agreement may be amended to include a development in, or to reflect a change in the
law including any code of practice (or the way in which they are applied) or to correct a
mistake.
3.3 National Bank of Malawi plc shall inform the customer of any change by sending an e-mail,
separate written notice or by advertising on its broadcast.
3.4 National Bank of Malawi plc shall give at least one month’s prior notice for any amendment to
this Agreement.3
4. Disclaimer
4.1 National Bank of Malawi plc shall not be liable for any losses the customer may suffer on any
account if the account is subject to unauthorized access or an unauthorized transaction
unless that unauthorized access or unauthorized transaction is caused by the Bank’s
negligence.
4.2 Should the customer believe that there has been any unauthorized access or any
unauthorized transaction affecting their account, the customer shall inform National Bank
of Malawi plc immediately by phone followed by written confirmation and provide the Bank
with reasonable assistance to investigate the position in accordance with National Bank
of Malawi plc’s procedures. The customer hereby agrees to provide National Bank of Malawi
plc with all the assistance, technical or otherwise, which National Bank of Malawi plc may
need in the said investigation.
4. Governing Law
This agreement shall be governed by the Laws of Malawi and the parties here to consent to
exclusive jurisdiction of the Malawi courts in all matters regarding it.
I/We agree to the foregoing information and above Terms and Conditions.
Signature……………………………………… Signature……………..........…………….....……....……
For National Bank of Malawi plc Service Centre Use
Checklist
Account Name□ Account Number□ Primary Mobile Number□ Security Question□ Services Selected□
Customer Signature□
Customer ID........................................................................ Product Code.......................................................................
Signature verified by…………………………………….................. Date...........................................................
e-Banking Use
Captured by…………………..........………… Activated by…....….......................................................………
Signature……………………...........……….... Signature…….......……..........................................…….....….
Date………………………………….........….. Date….......................….............................……….....………..
For Help, contact:
