Questions and Answers
1. What is the role of ICT in various workplaces?
Answer: ICT (Information and Communication Technology) plays a vital role in modern workplaces
by improving communication, automating tasks, managing data efficiently, and enhancing overall
productivity. It also supports remote work and facilitates quick decision-making.
2. Define 'Need for Achievement.'
Answer: The 'Need for Achievement' is a strong inner drive to accomplish goals through hard
work, determination, and persistence. People with this trait are motivated to improve and seek
excellence.
3. What do you understand by the term management?
Answer: Management refers to the process of planning, organizing, directing, and controlling
resources efficiently to achieve specific goals within an organization.
4. What is SWOT? How is it helpful?
Answer: SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. It helps individuals
and businesses analyze internal and external factors to make better strategic decisions.
5. List any two characteristics used to assess time-management skills.
Answer: - - Punctuality:- Completing tasks on time and meeting deadlines.
- - Prioritization:- Organizing tasks based on their urgency and importance.
6. Define icon. Mention some important icons on the Windows desktop.
Answer: An icon is a graphical representation of a file, folder, or program. Common desktop icons
include My Computer (This PC), Recycle Bin, and File Explorer.
7. What is the difference between a Website and a Webpage?
Answer: A website is a collection of multiple interconnected webpages, while a webpage is a
single document within a website that contains text, images, and links.
8. What is a page break? How do you insert it in a document?
Answer: A page break is used to divide content into separate pages. In MS Word, it can be
inserted using 'Ctrl + Enter' or by selecting 'Page Break' from the Insert menu.
9. What is a clipboard?
Answer: A clipboard is a temporary storage area used to store copied or cut text, images, or files
before pasting them elsewhere.
10. What is a fill handle?
Answer: The fill handle is a feature in spreadsheet software that allows users to copy data or
extend a sequence of numbers, dates, or formulas across multiple cells.
11. Explain the method of entering numbers as text in Calc.
Answer: To enter a number as text in Calc, place an apostrophe (') before the number (e.g.,
'1234'). This ensures that the number is treated as text.
12. What is BPO and BPM?
Answer: - - BPO (Business Process Outsourcing):- The practice of contracting specific business
tasks to an external company.
- - BPM (Business Process Management):- A systematic approach to improving and optimizing
business processes.
13. What is the difference between Basic formulas and Compound formulas?
Answer: - - Basic Formula:- Contains a single mathematical operation (e.g., =A1+B1).
- - Compound Formula:- Includes multiple operations (e.g., =(A1+B1)*C1).
14. What is the purpose of inserting a chart in a Calc worksheet?
Answer: Charts help visualize data in an easy-to-understand format, making it easier to analyze
trends and patterns.
15. Briefly explain the role of IT in business today.
Answer: IT plays a crucial role in business by enabling secure communication, automating
operations, managing data, ensuring cybersecurity, and supporting e-commerce and online
transactions.
16. What is a table, and how is it useful?
Answer: A table organizes data into rows and columns, making information structured and easy to
read, analyze, and compare.
17. What is the difference between the title bar and the status bar?
Answer: - - Title Bar:- Displays the name of the document or application.
- - Status Bar:- Shows information such as page number, word count, and cursor position.
18. What are headers and footers? How do you insert them in your document?
Answer: Headers are text or images that appear at the top of each page, while footers appear at
the bottom. In MS Word, they can be inserted from the 'Insert' menu.
19. What are the various types of cell referencing in Calc?
Answer: - - Relative Reference:- Adjusts when copied (e.g., A1).
- - Absolute Reference:- Remains fixed ($A$1).
- - Mixed Reference:- Partially fixed ($A1 or A$1).
20. How does a call center work?
Answer: A call center manages customer interactions through phone calls, providing support,
handling inquiries, and assisting with sales using specialized telecommunication systems.
21. What are themes? Name three common types of image files used in a presentation.
Answer: - A theme is a set of pre-designed colors, fonts, and layouts used to create visually
appealing presentations.
- Common image file formats: JPEG, PNG, and BMP.
22. What is presentation software? What are different ways of creating a new presentation in
Impress?
Answer: Presentation software is used to create slideshows with text, images, and animations. In
Impress, a new presentation can be created using:
- A Blank Presentation
- A Template
- An Existing Presentation.
