This Question Paper consists of 30 questions and 8 Printed pages.

Bg àíZ-nÌ Ho$ A§VJ©V 30 àíZ VWm 8 ‘w{ÐV n¥ð> h¢&

Sl. No.

Roll No.
AZw H « $ _m§ H $
Code No.
H$mo S > Z§ . 58/OSS/1
BUSINESS STUDIES
Set / go Q > A
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Day and Date of Examination
(narjm H$m {XZ d {XZm§ H $)
Signature of Invigilators 1.
({ZarjH$m| Ho $ hñVmja)
2.
General Instructions :
1. Candidate must write his/her Roll Number on the first page of the Question Paper.
2. Please check the Question Paper to verify that the total pages and total number of questions contained in
the Question Paper are the same as those printed on the top of the first page. Also check to see that the
questions are in sequential order.
3. Making any identification mark in the Answer-Book or writing Roll Number anywhere other than the
specified places will lead to disqualification of the candidate.
4. Write your Question Paper Code No. 58 / OSS / 1, Set -A on the Answer-Book.
5. (a) The Question Paper is in English/Hindi medium only. However, if you wish, you can answer in any
one of the languages listed below :
English, Hindi, Urdu, Punjabi, Bengali, Tamil, Malayalam, Kannada, Telugu, Marathi, Oriya, Gujarati,
Konkani, Manipuri, Assamese, Nepali, Kashmiri, Sanskrit and Sindhi.
You are required to indicate the language you have chosen to answer in the box provided in the
Answer-Book.
(b) If you choose to write the answer in the language other than Hindi and English, the responsibility
for any errors/mistakes in understanding the question will be yours only.
gm_mÝ` AZwXoe :
1. narjmWu àíZ-nÌ Ho$ nhbo n¥ð> na AnZm AZwH«$‘m§H$ Adí¶ {bI|&
2. H¥$n¶m àíZ-nÌ H$mo Om±M b| {H$ àíZ-nÌ Ho$ Hw$b n¥ð>m| VWm àíZm| H$s CVZr hr g§»¶m h¡ {OVZr àW‘ n¥ð> Ho$ g~go D$na N>nr
h¡& Bg ~mV H$s Om±M ^r H$a b| {H$ àíZ H«${‘H$ ê$n ‘| h¢&
3. CÎma-nwpñVH$m ‘| nhMmZ-{M• ~ZmZo AWdm {Z{X©ï> ñWmZm| Ho$ A{V[aº$ H$ht ^r AZwH«$‘m§H$ {bIZo na narjmWu H$mo A¶mo½¶
R>ham¶m Om¶oJm&
4. AnZr CÎma-nwpñVH$m na àíZ-nÌ H$s H$moS> g§»¶m 58 / OSS / 1, Set - A {bI|&
5. (H$) àíZ-nÌ Ho$db qhXr/A§J«oOr ‘mܶ‘ ‘| h¡& {’$a ^r, ¶{X Amn Mmh| Vmo ZrMo Xr JB© {H$gr EH$ ^mfm ‘| CÎma Xo gH$Vo h¢ :
A§J«oOr, qhXr, CXÿ©, n§Om~r, ~§Jbm, V{‘b, ‘b¶mb‘, H$ÝZ‹S>, VobwJw, ‘amR>r, C{‹S>¶m, JwOamVr, H$m|H$Ur, ‘{Unwar,
Ag{‘¶m, Zonmbr, H$í‘rar, g§ñH¥$V Am¡a qgYr&
H¥$n¶m CÎma-nwpñVH$m ‘| {XE JE ~m°³g ‘| {bI| {H$ Amn {H$g ^mfm ‘| CÎma {bI aho h¢&
(I) ¶{X Amn qhXr Ed§ A§J«oOr Ho$ A{V[a³V {H$gr Aݶ ^mfm ‘| CÎma {bIVo h¢ Vmo àíZ H$mo g‘PZo ‘| hmoZo dmbr Ìw{Q>¶m|/
Jb{V¶m| H$s {Oå‘oXmar Ho$db AmnH$s hmoJr&
58/OSS/1-319-A] G-231 1 266$ [ Contd......
 BUSINESS STUDIES
ì¶mdgm{¶H$ Aܶ¶Z
(319)
Time : 3 Hours] [Maximum Marks : 100
g_` : 3 KÊQ>o] [nyUmªH$ : 100
Note : (i) All questions are compulsory.
(ii) Marks allotted are indicated against each question.
(iii) Each question from Question Nos. 1 to 10 has four alternative - (A), (B), (C)
and (D) out of which one is most appropriate. Choose the correct answer
among the four alternatives and write it in your answer-book against the
number of the question. No extra time is allotted for attempting multiple
choice questions.
{ZX}e : (i) g^r àíZm| Ho$ CÎma Xr{OE&
(ii) à˶oH$ àíZ Ho$ gm‘Zo CgHo$ A§H$ {bI| JE h¡&
(iii) àíZ g§»¶m 1 go 10 VH$ Ho$ à˶oH$ àíZ ‘| Mma {dH$ën - (A), (B), (C) VWm (D) h¢, {OZ‘|o go EH$ g~go
Cn¶wº$ h¢& Mmam| {dH$ënm| ‘| go ghr CÎma MwZo VWm AnZr CÎma-nwpñVH$m ‘| àíZ g§»¶m$ Ho$ gm‘Zo CÎma {bI|&
~hþ{dH$ënr àíZm| Ho$ {b¶o A{V[aº$ g‘¶ Zht {X¶m Om¶oJm&

1. The function of management that consists of harmonising group efforts to achieve

common objectives is called : [1]
(A) Planning
(B) Coordination
(C) Organising
(D) Directing
à~§Y H$m dh H$m¶© {Og‘| g‘mZ CÔoí¶m| H$s àm{á Ho$ {bE g‘yh Ho$ à¶ËZm| ‘| EH$ê$nVm bm¶r OmVr h¡, H$hbmVm
h¡ :
(A) {Z¶moOZ
(B) g‘Ýd¶
(C) g§JR>Z H$aZm
(D) {ZoX}oeZ

58/OSS/1-319-A] G-231 2 266$ [ Contd......

2. Carrying out the operation and their supervision is the function of which level of
management? [1]
(A) Top (B) Middle
(C) Lower (D) All the above
H$m¶m} H$m g§MmbZ VWm CZH$m n¶©dojU à~§Y Ho$ {H$g ñVa H$m H$m¶© h¡?
(A) Cƒ (B) ‘ܶ
(C) {ZåZ (D) Cnamoº$ g^r

3. Which function of management helps in minimising errors? [1]

(A) Planning (B) Organising
(C) Staffing (D) Controlling
à~§Y H$m H$m¡Z gm H$m¶© Ìw{Q>¶m| H$mo H$‘ H$aZo ‘| ghm¶H$ hmoVm h¡?
(A) {Z¶moOZ (B) g§JR>Z
(C) {Z¶w{º$H$aU (D) {Z¶ÝÌU

4. Wrong translation results into which type communication barriers? [1]

(A) Semantic (B) Organisational
(C) Psychological (D) Personal
JbV AZwdmX go g§àofU Ho$ {H$g àH$ma H$s ~mYm CËnÞ hmoVr h¡?
(A) ^mfmJV (B) g§JR>ZmË‘H$
(C) Ñ{ï>H$moUmË‘H$ (D) ì¶{º$JV

5. The full form of FCCB is _________. [1]

(A) Foreign Currency Canada Bonds
(B) Foreign Currency Corporate Bonds
(C) Foreign Currency Convertible Bonds
(D) Foreign Currency Cumulative Bonds.
E’$ gr gr ~r H$m {dñV¥V ê$n ........... h¡&
(A) ’$m°aoZ H$a|gr H$ZmS>m ~mÊS>g
(B) ’$m°aoZ H$a|gr H$mnm}aoQ> ~mÊS>g
(C) ’$m°aoZ H$a|gr H§$d{Q>©~b ~mÊS>g
(D) ’$m°aoZ H$a|gr H$å¶ybo{Q>d ~mÊS>g

58/OSS/1-319-A] G-231 3 266$ [ Contd......

6. Maximum period for which a certificate of Deposit can be issued is [1]
(A) 91 days (B) 15 days
(C) 6 months (D) One year
A{YH$Îm‘ Ad{Y {OgHo$ {bE O‘m à‘mUnÌ H$m {ZJ©‘Z {H$¶m Om gH$Vm h¡:
(A) 91 {XZ (B) 15 {XZ
(C) 6 ‘mg (D) EH$ df©

7. 25% extra oil in a bottle of 250 ml. of hair oil is which of the following type of sales
promotion tools. [1]
(A) Price off. (B) Bonus offer
(C) Free offer (D) Distribution of free sample
250 {‘br {bQ>a H$s Ho$e Vob ~moVb ‘| 25% A{V[aº$ Vob {ZåZ ‘| go àdV©Z H$m H$m¡Z gm gmYZ h¡?
(A) ‘yë¶ H$Q>m¡Vr (B) ~moZg àñVmd
(C) ‘wâV àñVmd (D) ‘wâV Z‘yZm| H$m {dVaU

8. International market is a classification of markets according to [1]

(A) Area (B) Goods and Services
(C) Volume of Transactions (D) All the above

A§Vam©ï´>r¶ ~mOma, ........... Ho$ AmYma na ~mOmamo§ H$m dJuH$aU h¡ :

(A) joÌ (B) ‘mb VWm godmE±
(C) boZXoZ H$s ‘mÌm (D) Cnamoº$ g^r

9. Sale of products directly through the own staff of the producer is [1]
(A) Zero channel of distribution
(B) One stage channel of distribution
(C) Two stage channel of distribution
(D) Three stage channel of distribution
CËnmXmo H$m CËnmXH$ Ûmam ñd¶§ Ho$ H$‘©Mm[a¶m| Ho$ Ûmam {dH«$¶ h¡ :
(A) eyݶ ñVar¶ {dVaU ‘mܶ‘
(B) EH$ ñVar¶ {dVaU ‘mܶ‘
(C) {ÛñVar¶ {dVaU ‘mܶ‘
(D) VrZ ñVar¶ {dVaU ‘mܶ‘
58/OSS/1-319-A] G-231 4 266$ [ Contd......
10. The full form of WTO is [1]
(A) World Traders Organisation (B) World Trade Organisation
(C) World Trading Organisation (D) All the above
S>ãë¶y Q>r Amo H$m {dñV¥V ê$n h¡ :
(A) dëS>© Q´>oS>g© AmJ©ZmB©OoeZ (B) dëS>© Q´>oS> AmJ©ZmB©OoeZ
(C) dëS>© Q´>oqS>J AmJ©ZmB©OoeZ (D) Cnamoº$ g^r

11. 'Principles of management are the basic truths generally stated in the form of cause
effect relationship.' Explain briefly. [3]
à~§Y Ho$ {gÕmÝV gm‘mݶV: AmYma^yV g˶ h¡ {OÝh| H$maU Ed§ à^md Ho$ gå~ÝY Ho$ ê$n ‘| H$hm J¶m h¡& g§jon
‘| g‘PmBE&

12. Kiran works as a tailor in a garment manufacturing company. Her supervisor Mohan
has fixed for her a target of sewing 15 trousers in a day. At the end of the day the
supervisor counted the trousers and found that Kiran sewed only 13 trousers.
Identify the step of controlling process that have been performed by Kiran's
supervisor. Mohan and briefly explain the next step that he should perform. [3]

{H$aU EH$ Jm‘]Q> CËnmXZ H$ånZr ‘| XOu H$m H$m¶© H$aVr h¡& CgHo$ n¶©dojH$ ‘mohZ Zo CgHo$ {bE EH$ {XZ ‘|
15 nm¶Om‘o {gbZo H$m bú¶ {ZYm©[aV {H$¶m& {XZ Ho$ AÝV ‘| n¶©dojH$ Zo nm¶Om‘m| H$s {JZVr H$s VWm nm¶m
{H$ {H$aU Zo Ho$db 13 nm¶Om‘o {gbo h¡& {Z¶ÝÌU à{H«$¶m Ho$ CZ MaUm| H$s nhMmZ H$s{OE {OZH$m {ZînmXZ
{H$aU Ho$ n¶©dojH$ ‘mohZ Ûmam {H$¶m J¶m h¡ VWm CgHo$ Ûmam {Zînm{XV {H$E OmZodmbo AJbo MaU H$mo g§jon ‘|
g‘PmBE&

13. Distinguish between equity shares and preference shares on the basis of (a) Payment
of Dividend and (b) Return of capital. [3]
(H$) bm^m§e ^wJVmZ VWm (I) nyO
± r H$s dmngr Ho$ AmYma na g‘Vm A§emo VWm nydm©{YH$ma A§emo ‘| AÝVa Xr{OE&

14. What is meant by 'marketing'? [3]

"{dnUZ' H$m ³¶m AW© h¡?

15. The first step in the selling process is 'prospecting'. List its remaining steps. [3]
{dH«$¶ à{H«$¶m H$m àW‘ MaU "gå^mdZm VbmeZm' h¡& BgHo$ eof MaUm| H$s gyMr Xr{OE&

58/OSS/1-319-A] G-231 5 266$ [ Contd......

16. State any four points of importance of management. [4]
à~§Y Ho$ ‘hËd Ho$ {H$Ýht Mma {~ÝXÿAm| H$m C„oI H$s{OE&

17. Briefly explain 'Rule' and 'Policy' as types of plans. [4]

"{Z¶‘' VWm "Zr{V' H$mo {Z¶moOZ Ho$ àH$ma Ho$ ê$n ‘| g§jon ‘| g‘PmBE&

18. State any four merits of borrowing from commercial banks. [4]
dm{UpÁ¶H$ ~¢H$mo go CYma boZo Ho$ {H$Ýht Mma bm^m| H$m C„oI H$s{OE&

19. Briefly explain 'General Stores'. [4]

"gmYmaU ñQ>moa' H$mo g§jon ‘| g‘PmBE&

20. 'Depending upon the nature of complaint and the relief sought by the consumer,
and the facts of the care, the Redressal Forum/ Commission may order one or
more reliefs.' State any four such reliefs. [4]

"{eH$m¶V H$s àH¥${V Am¡a Cn^moº$m X²dmam ‘m§Jr JB© amhV Am¡a XoI^mb Ho$ V϶m| Ho$ AmYma na, {ZdmaU ’$moa‘
/ Am¶moJ EH$ ¶m A{YH$ {Z^©aVm H$m AmXoe Xo gH$Vm h¡& Bg Vah H$s H$moB© Mma amhV| X|&

21. Briefly explain the following general principles of management. [5]

a) Esprit de corps and
b) Stability of Tenure.
gm‘mݶ à~§Y Ho$ {ZåZ {gÕmÝVm| H$mo g§jon ‘| g‘PmBE&
H$) gh¶moJ H$s ^mdZm VWm
I) H$m¶©H$mb H$s pñWaVm

22. Briefly describe the steps in the process of organising. [5]

g§JR>Z à{H«$¶m Ho$ MaUm| H$m g§jon ‘| dU©Z H$s{OE&

23. Briefly explain any five factors that affect dividend decisions. [5]
bm^m§e {ZU©¶ H$mo à^m{dV H$aZo dmbo {H$Ýht nm§M H$maH$m| H$mo g§jon ‘| g‘PmBE&

58/OSS/1-319-A] G-231 6 266$ [ Contd......

24. Describe briefly the objectives of marketing. [5]
{dnUZ Ho$ CÔoí¶m| H$m g§jon ‘| dU©Z H$s{OE&

25. Explain briefly the following consumer rights : [5]

a) Right to choose and
b) Right to be informed.
{ZåZ Cn^moº$m A{YH$mam| H$mo g§jon ‘| g‘PmBE&
H$) M¶Z H$m A{YH$ma VWm
I) gyMZm nmZo H$m A{YH$ma

26. Is management a science or an art? Explain. [6]

à~§Y {dkmZ AWdm H$bm, ³¶m h¡? g‘PmBE&
OR/AWdm
Is management a profession? Explain.
³¶m à~§Y EH$ noem h¡? g‘PmBE&

27. 'Planning is a systematic way of deciding about and doing things in a purposeful
manner.' In the light of this statement briefly explain any four features of planning
functions of management. [6]
"{Z¶moOZ CÔoí¶nyU© VarHo$ go ¶h {ZU©¶ boZm {H$ ³¶m H$aZm h¡ VWm H¡$go H$aZm h¡&' Bg H$WZ Ho$ àH$me ‘|
{Z¶moOZ H$s {H$Ýht Mma {deofVmAm| H$mo g§jon ‘| g‘PmBE&
OR/AWdm
Directing is 'management in action'. Do you agree. Give any five reasons in support
of your answer.
{ZXo©eZ H$m AW© h¡ "{H«$¶merb à~§Y'& ³¶m Amn gh‘V h¡? AnZo CÎma Ho$ nj ‘| H$moB© nm§M H$maU Xr{OE&

28. 'In order to assess the fixed capital requirement for any business enterprise,one
must be fully conversent with the factors that influence such requirement.' Explain
briefly any four such factors. [6]
"EH$ ì¶dgm¶ H$s ñWm¶r n±yOr Amdí¶H$VmAm| Ho$ AmH$bZ hoVw Bg h‘| Amdí¶H$Vm H$mo à^m{dV H$aZo dmbo,
H$maH$m| H$s OmZH$mar nyU© ê$n go hmoZr Mm{hE&' Eogo {H$Ýht Mma H$maH$m| H$mo g§jon ‘| g‘PmBE&
OR/AWdm

58/OSS/1-319-A] G-231 7 266$ [ Contd......

 'The working capital requirement various from business to business and from period
to period.' In the light of this statement briefly explain any four factors affecting
working capital requirement of a business unit.
"H$m¶©erb ny±Or H$s am{e H$s Amdí¶H$Vm ì¶dgm¶ go ì¶dgm¶ VWm Ad{Y go Ad{Y ‘| {^Þ hmoVr h¡&' Bg
H$WZ Ho$ àH$me ‘| EH$ ì¶dgm{¶H$ BH$mB© H$s H$m¶©erb ny±Or H$s Amdí¶H$Vm H$mo à^m{dV H$aZo dmbo {H$Ýht
Mma H$maH$m| H$mo g§jon ‘| g‘PmBE&

29. 'Are marketing and selling synonymous terms.' Give any five reasons in support of
your answer. [6]
"³¶m {dnUZ VWm {dH«$¶ n¶m©¶dmMr eãX h¡?' AnZo CÎma Ho$ g‘W©Z ‘| H$moB© nm±M H$maU Xr{OE&
OR/AWdm
'Marketing mix is the set of controllable variables that the firm can use to influence
the buyer's response.' Briefly explain any three of these controllable variables.
"{dnUZ {‘l CZ {Z¶§ÌUr¶ n[adV©Zerb Ad¶dm| H$m g‘yh h¡ {OZH$m à¶moJ ’$‘©, H«o$Vm H$s à{V{H«$¶m H$mo
à^m{dV H$aZo Ho$ {bE H$aVr h¡&' Eogo {H$Ýht VrZ {Z¶§ÌUr¶ Ad¶dm| H$mo g§jon ‘| g‘PmBE&

30. State the objectives and salient features of Consumer Protection Act 1986. [6]
Cn^moº$m A{Y{Z¶‘ 1986 Ho$ CÔoí¶mo VWm à‘wI {deofVmAm| H$m C„oI H$s{OE&
OR/AWdm
'Both importing and exporting countries are benefited by external trade.' In the light
of this statement describe any four points of importance of external trade for the
exporting country.
"~mh²¶ ì¶mnma go Am¶VH$ Xoe VWm {Z¶m©VH$ Xoe Xmo H$mo bm^ hmoVm h¡&' Bg H$WZ Ho$ g§X^© ‘| {Z¶m©VH$ Xoe Ho$
{bE ~mh²¶ ì¶mnma Ho$ ‘hËd Ho$ {H$Ýht Mma {~ÝXÿAm| H$m dU©Z H$s{OE&

58/OSS/1-319-A] G-231 8 266$