Chapter , 2 ., CC11,c.

urnr1 P1{1\l t 1mr~ 12 2

(c.) High\ lo tOl1~11111('1 rdutOlf011

•l 1
lde11tlf y the Cone f>t
1. ldent11, the uJn~ume, 1ighl dis< us~ed In the follnw1n4 t 1~rf •
ul Thi~ 1ight is lmpo, tan\ fot safe and SPllltl' life
\trl Ab.,e11Le of 11 u1e veyeta1 Ian siyn violates this rlgh1
\ii} Mam con~unm organisa\ion.., :-i1t1 t;-iklnu a111:ir tlvc part in, rPrJtlnq ;iv ;,rPnf-
1 ,; In (l)n J'r-
\l\ \ This tKtht pro,·tde~ \'i.lrlOll'- 1rliPf~ likr• tr 1 pl;-iu 1,nr nt Ut rr1rnnval of unff rt
1,
1
It gi, es the nght to hie> i\ LOt11pl,1i111.
,,1) It gives the riqht to have complt>tc lll'ednm 111 ',l•h < ti11<J 1ht• rnn;I ~liltabl, pr, durt
1
1
{\ltl According to this right, producct'> haw to p1ovld" ,ill fl•lr•v,ir,t lriforrnati,,n 21b0ut fhr> prod
rt
2. ldentif) the term highlighted In the following ca~l''l:
,D This mark acts a proof of quality In case of jewellery.
,it) The aggrieved party not satisfied with order of district commission cdn dppr•;,,I trJ th,~ redrPssal
ag"ncy
{iii) It serves as an evidence of purchase at the time of filing a complaint.
{iv) This act aims to protect and promote the interests of consumers.
(v' A consumer can make a complaint to this redressal agency if value of goods
or $er 11ces paid as
consideration does not exceed ~ 1 crore.
(\< ) This mark is used as a quality mark on electrical appliances.
{vi ) Quality mark on food products.
{viii) This authority appoints the President and other members of National Commission.

Fill in the Blanks

1. Unless a consumer fulfills his _ _ _ __, it may not be possible for him to enforce his rights.
2. If aggrieved party is not satisfied with order of District Commission, then he can appeal
to _ _ _ __
3. Appeal to National Commission has to be made within ____ _ days of passing
of the order of State
Commission.

4. A complaint to National Commission can be made when value of goods or services paid as
consideration
exceeds _ _ _ __

S. Consumer does not include any person who buys goods for ____ _ or for _ _ _ __
6. A business engaging in any form of unfair trade practices would invite ____ _ interventi
on.
7. Only those cases can be appealed in Supreme Court in which value of goods or services
paid as consideration
exceeds~ _ _ _ _ _ and aggrieved party is not satisfied with the order of _ _ _
_
8. Business firms should aim at long-term profit maximization through _ _ _ __
9. The Consumer Protection Act, 2019 has provided _ _ _ _ rights to consumers.

10. Rights and _ _ _ _ _ are two sides of the same coin.

11. According to _ _ _ __, consumer has a right to be protected against hazardous goods.
12. As per the Caveat Venditor, 'Let the _ _ _ _ beware'.
 12,26 ll1tqin,•S!i 'J1udics for Clr1ss XII

l I ue or False
1
• An, pe, mn I\ ho '1111..:1, 01 lwAll'i ~, 1vi, c'~ wil hou1 nny, 011sldt•rt11 Ion is 11 <onst1ml'r,
2.. No appeal cr111 be? ln1'H1r> iH7ai11q 1h,l order of N:11io11al (rJmmlGsior1,
. , h , ,is prodwts ;rnrJ select
3• Alt0rding to 1~19'11 lo l hoose; um1,111'tlcr hos complete frcC'dom to comp.:ire l c v,,rro ·
th<? most su11ahle 0111:1.
4. National lcmmr!lslon must havr atlca!,t 4 nwmhr>rs.
_ J peratr✓e sector onl;.
S. TI1e '-Lope? of lom,11me1 Protection /\rt, ;w 19 Ii, r1pplirr1blri to big rntrrprlws r1nc mo
6. Acomplaint can be filed aqain:,I the scllc>1, 11i.111uf,1rt111rt or d, 1alr1 of goods whirh are defecti'ie
_ . . d ( umer Protection Act.
,. Sen rce~ provided b, a Chartered Accountt111t 01 l,1wy,1 1 ,11e ,1lsu covPrcd un er .ons
, appealable before the
S. The order passed by the National Comml~slon 111 .i rnc1tter ol lb orlylnrJI Juris di ct Ion IS

Supreme Court.
9. A consumer has the responsibility to learn about the risks associated with products and services.
, d r Consumer Protection
1O. A producer cannot complaint file in the before the appropriate consumer ,arum un e
Act.

11. If a consumer is not satisfied with the order of state commission, then he can appeal in Supreme Court.
12. Asserting oneself to ensure that one gets a fair deal, is the right of a consumer. {CBS£, Sample Paper 20201

Matching Type Questions

Q. 1. Match the 'Consumer Rights' given under 'A' with the suitable statements under 'B':
(A) I (B)

(i) Right to seek Redressal a. Right to get heard in consumer forum against grievances

(ii) Right to be Heard b. Right to know the MRP, expiry date, weight and quantity

(iii) Right to be Informed c. Right to get relief if product falls short of his expectations

Q. 2. Match the 'Consumer Rights' given under 'A' with the suitable statements under 'B':

(A) I (8)

(i) Right to Consumer a. Right to choose any article or service

Education

(ii) Right to Safety b. Right to acquire knowledge and skills to be an informed consumer

(iii) Right to Choose c. Right to be protected against dangerous and unsafe products

Multiple Choice Questions (MCQs)

1. Which quality certification mark is used to ensure safety of electrical goods?
(a) Hallmark (b) AGMARK (c) ISi (d) FPO

2. In which of the following, it is compulsory to include minimum two members in addition to a President?
(a) District Commission (b) State Commission (c) National Commission (d) None of these

3. Value of goods or services paid as consideration in a complaint made to the State Commission must not exceed:
(a) ~ 1 crore (b) t 5 crore (c) f 10 crore {d) t 1oo crore
Chapter 12 • Comun1e1 P1otcctln11 12.27

4. Which of the following '.:>lrtlrrnt:mt I\ co11P1 t /

\v) Distnct Commis~ion consist) of a l' 1C1slcient ,lnd 111lnin1urn lwo ot har rnernbers
(bl State Commis~ion consists of one Ptt'sldent and c1t le,,~t lollr other rnr•m biorr,
t~' Order passed by the National Commission In a ni,,tter of II:, orlgln;1I jtir lr.c.llc.tion I:; appi-alabl€ bE:'fore t
Supreme Court
(dl All of the above

s. "Many business firms have set up their own con sumPr srrvlce ,ind grI,,v,inr c c.,,11.; VJh,c.h right Ii be,~ g
highlighted in the given statement?
\al Right to Consumer Education
(bl Right to be informed
tel Right to seek Redressal
(d) Right to be heard
6, Agricultural products use a quality certification mark. Name the mark.
(a) ISi (b) FPO (c) AGMARK (d) Hallmark
7. "Consumer has a right to acquire knowledge:' Identify the right.
(a) Right to be Informed (b) Right to Choose
(c) Right to Consumer Education (d) Right to seek Redressal
8. A complaint can to be made to the State Commission, when the value of goods or services paid as consideration
is:
(a) More than t 50 lakhs (b) More than t 5 crore (c) More than t 20 lakhs (d) More than t 1 crore
9. Who can file a complaint before the appropriate consumer forum?
(a) Any Consumer (b) Central Government or any State Government
(c) Any registered Consumers' Association (d) All of the above
1O. Name the quality mark used for food products.
(a) AGMARK (b) FPO (c) Hallmark (dl ISi
11. Name the right, which require manufactures to provide information like ingredients, date of manufacture,
price, quantity, directions for use, etc. on the product.
(a) Right to Safety (b) Right to be Informed
(cl Right to Choose (dl Right to Consumer Education
12. Which of the following is not a description of a consumer?
(al Any person who hires or avails of any service for consideration which has been paid or promised
(bl A person who obtains goods for resale purpose
(c) Any person who avails services for any commercial purpose
(d) Both (b) and (c)

13. Who among the following is not considered a consumer under the Consumer Protection Act, 2019?
{CBSE, Delhi & Al Comptt. 2020}
(a) A person who buys any goods for a consideration which has been paid.
(b) A person who avails of any service for a consideration which has been promised.
(c) A person who avails of a service for a commercial purpose.
(d) Any user of goods when such use is made with the approval of the buyer.
14. Which of the following is not a responsibility of a customer?
(a) Consumer should buy only standardised goods
(b) Consumer should use the products safely
(c) Consumer should file a complaint in an appropriate consumer forum
(d) Consumer should not take a cash memo
 12.28 f.l11c.lrtr ,, ',tucH,.,' for rlas~ XII

15 ilfl r;hr r arPfully rclld

• A tmh, 11un:lw·,u1 A plltf t)[ ht~(llltt, Wh~,~ ~h, opcnc rt it ~ht• fr,lt th( ht~( ult WN(' ~t,
the labt I on t hr pticl, rif bl~c ult t, whir h me ntlo1,r,d.
tr' ou ore 1101 ~Mlt..fil'd With Ihe prorf11l t quality, writ(' to our Custorn"r ( im• C(111 llt
Bell f omh N1 Ltd
B ~'1 , Jalandha1, Punjab "
mote and protect thP
1'he bl'-1...u1t compam ha!. «-et up Its ow11 c:oni;ume, s,,rvice and grlrvance (e to pro
followlno right
'I {CBS[, OPlh/&/1/(omptt l(JlfJJ
1 Right to Safet)r (bl Hight to be Hr•;irc.f
l(' Rrght to be lnto,nwd (d) Hight tu Cons11me r Education

16. Con!>ume~ should use ISi ma, k1'd , fi,, 1, ii :-ii t\ i1pll:1111 ,, I:, :111 t•)(,m1plc ol:
1 Right to Choose (bl Hig ht t1 J br~11110 1nwd (c) lllqlit to •~,1kty (dJ Right to be Hea,cl
, . l , ~ 1i- rl'ln ;ippeal before the
17. If an) aggrieved party 1:, not sat,,fwd with the n1d1 ' 1 of l)httlc IC omrn r.s 1on, 11 '' rt - ' '-
State Comm,~sion with in d,1y!i of p,1.,.,lnq of tlw otc.lPt.
1a' 15 (b) 30 (c.) 45 (d) 60

l S. 'Jago Grahal< Jaco' i!:. a p~r t of:

~al Right ~o Satetv (b) Right to Information
,c) Right to Consumer Education (d) Right to be Heard

19. Eac'1 _ _ _ _ _ shall consist of a President.

I<' District Commission (b) State Commission (c) National Commission (d) All of the above
services.
20. According to _ _ _ __; consumer has a right to get relief in case of defective goods or deficient
,a) Right to Choose (b) Right to be Heard (c) Right to be Informed (d) Right to seek Redressal
refused
21 . Sa'lgeeta bought a TV fort 45,000. It was later found to be defective. She approached the seller who
to entertain her. Which redress agency can she approach?
a) District Commission (b) State Commission (c) National Commission (d) Supreme Court

22. Appea, against the order of National Commission can be done in:
1
, District Court (b) High Court (c) Supreme Court (d) State Commission

23. Consume Protection is important due to:

(a1 Widespread Exploitation of Consumers (b) Consumer Ignorance
<cJ Unorganised Consumers (d) All of the above

24. Which of the following is not a right of the consumer?

(aJ Right to Choose (b) Right to Safety (c) Right to Claim (d) Right to seek Redressal
being
25. The consumer must be given access to variety of goods and services at competitive prices. Which right is
highlrghted in the given statement?
(aJ Right to Choose (b) Right to be informed (c) Right to seek Redressal (d) Right to be heard

26. Which of the following is a relief available to a customer?

(a) To remove the defect in product (b) To replace the defective product
(c) To refund the price paid for the product (d) All of the above
of a
27. Garvit went to a Mobile Shop to buy a smart phone. The shopkeeper forced him to buy smart phone
particular brand out of various available brands. Which right of Garvit has been exploited?
(a) Right to Choose (b) Right to be Heard
(c) Right to be Informed (d) Right to seek Redressal
Chapter 12 0 co11'-1111w1 l'IP11•t lion
12.29

28 , Tl, .w~il the h!~m•ht~ 111< c111 ,l11t11'1 l'iol t•r tio11 /\l l, \11<• Ulll\\ lrnr•r·
1

\ 1 Muq ln'-1'-l 1111 l l'-h Mfl1n 11

('11 Mt1 t l,f' Ovrr ,mi'!rl
Mu,11elr.1 lnb,,1, 1,Hl'l lllly (d) llolh (nl m1tl (r)
2q, Mrh,,k h1,uqh1 ;i I ,1ptn1, fl,1 ' 71:i,OOO It w,1r. l,11 ('1!011t11l \(I I •/lllf'frt t lvr ~he• 1 krr l th< ri np 111y l , tdnn I ll
but thl' \011ll'•"'' 1rlw,l'd 10 dC"I "n \o, ,11,, 111,•d ,1, 11111pl,,1111111 ll1C' l Jl~lric I ( vmrnl
10n How "' r th (11 U1 I
c1,n1 1111\,11,n ,,l!-l1 dh,,llowed 11 /\, ~ht' w,,· 11ol t.,1\l,.f11 d wll h II,,, r,rclr r of l1lc;tr1c t ( omml
1
,I'm, h rl I l I
to ,,p1,cal f u1 thc1 ,,f ll-1 C>O d,,yr.. 111 whldi 11•<11 ,.~s,11 Dtll'I Hy Mr-lir1k c«1r1 nppr
Cc1m1 nMion}
r,,
11 ac,din l th ord r of tr, t

\,,\ supreme Lulll l (Ii) Nl1llu11,,I l u111111l :.~lu11 (l) St,1t P U irnrnlt.~lor, 1 1 tan t~ot App 11
30. lsha i~ a pw c veg eta, l,rn , ::,lw Wl'l1\ lo •1 \ 11,lc I< h,11 ,11111 ,1',k••d !or 'Vt•q
ll11rq 0 r' ln(pitr c,f C,rP n Dot l~1gn1(yrn9
that it 1s a veg0t,1ilan p1 oduc l) L'II llll' p,1c klnq ol lattql'r, \Ii,. fo11t1d Ili,11 t '111 liur<i
N hMI some Non v q tar, in
content. Unde1 which right wll l l'>h,1 L>,, nbh, lo rl,1lt11 um1pPm,1llon/
1~, Right to Choose (h) Hight lo b1 1 li1fo1 nwcl (cl lllqllt lo ',i1f,.ly (ell fllqht to \eek R dr ~Sol
31. Sheela went to a free eye c..1mp t1nd got he, eye'> op<'r,1l< d !or cA,1r,1c 1
t r lw \llrgnry v111~ riot done properly
due to which she lost her vision, Where can she file n compl,1lnl unclPr (nn&urn
er Protection Act?
l(BSE, forr.pl Pa r l
(a) At District Commi ssion (b) State Commission (c) Natlont1I Cornmi'..s1on (cl) None of the above

Assertion Reason Questions (ARQs)

lffi.ii IDl~
In the following Questions, read the following statements: Assertion (Al
and Reason (R). Choose the col'1'ect
alternative among those given below:
Alternatives:
(a) Both Assertion (A) and Reason (R) are True and Reason (R) is the correct explana
tion of Assertion (A).
(b) Both Assertion (A) and Reason (R) are True and Reason (R) is not the correct
explanation of Assertion (A).
(c) Assertion (A) is True but Reason (R) is False.
(d) Assertion (A) is False but Reason (R) is True.
1. Assertion (A): 'Right to be Informed' is important for safe and secure life.
Reason (R): According to this right, consumer has a right to be protected
against goods and services which
are hazardous to life, health and property.
2. Assertion (A): According to Right to Choose, Marketer should not force the
consumer to buy aparticular brand
Reason (R): Every consumer has the right to choose from avariety of goods
and services at competitive pnces.
3. Assertion (A): Many business firms have set up their own consumer service
and grievance cells.
Reason (R): Consumer has a right to get relief in case the product or service
falls short of his expectations.
4. Assertion (A): Consumers should use FPO marked food products as
this mark gives an assurance of such
products meeting quality specifications.
Reason (R): It is the responsibility of the consumer and not the right to
be protected against substandard
products.
5. Assertion (A): Ramesh is a consumer if he uses Ankit's Car with the approva
l of Ankit.
Reason (R): Consumer includes any user of such goods (other than the person
who buys them), when such
use is made with the approval of the buyer.
6. Assertion (A): Producers are under legal obligation to provide informa
tion on the package and label of the
product.
Reason (R): Consumer does not have a right to have Information about the
ingredients of the product.
 ± ¥1

1:2.30 811slm1ss Stucli"s for Clfl!;S XII

In the fol lowlna Que~tion11;, rend the followh,g '

statements and choose the c.orrec t II Iternative among those
glven below:
Afw-n,1r11 1:5:
ta\ Buth the statement~ r11e tI111J. (h) Both i lw St;1tnment i; are false.
tc) Statement 1 1s tI ue and Statemen1 2 h f,1h, 1 (d) ::,1,,tPmN1I J Is true ;-ind <;t,,tement 1 i:; f;ilse.

Statement 1: 171c Con~umc1 P1otect1on /\ct, )0 19 Jppllc's lo dll u11dPtlr1~lngs, irrPspectl ✓e

of size, naturp or
o" nership.
Statement 2; Fo1 the redressal of consume, grlcvc111c0!>, the C.on!>umN ProlPrllon Art, 20 19
has set up th ree-
tIer rnachinerv
2. Statement 1: Any person aggrieved by an order of National Commission may appeal againSt
such 0rd er to
the Supreme Court within 30 days, irrespective of amount of claim.
Statemen t 2: Each National Commission consists of a president and atleast two more members
.
3. Statement 1: The campaign of 'J ago Grahak Jago' comes under right to be informed.
Statement 2: Unless a consumer fulfills his/ her responsibilities, it may not be possible for him/
her to enforce
the consumer rights.
4. Statement 1: ISi mark is used to ensure safety of electrical goods.
Statement 2: A complaint before the appropriate consumer forum can be filed by anyone on
behalf of the
consumer.
5. Statement 1: Members of state commission are appointed by the central government.
Statement 2: A person who avails services for any commercial purpose is considered a consume
r under the
Consumer Protection Act, 2019.

Very Short Answer Type Questions

Q. 1. What is the purpose of enacting the Consumer Protection Act, 2019?
{CBSE, Delhi 2009}
Ans. The act was enacted to protect and promote the interests of consumers.
Q. 2. What is meant by'Consumer Protection'?
{CBSE, Sample Paper 2014}
Ans. Consumer Protection refers to the act of providing adequate protection to consumers against
the unscrupulous,
exploitative and unfair trade practices of manufacturers and service providers.
Q. 3. As per the Consumer Protection Act, 2019, upto what value of defective goods or deficient
services, can a
complaint be filed at'District Commission'? {CBSE, 2022 (66/1/3) Term-2}
Ans. If the value of defective goods or deficient services upto ~ 1 crore, a complaint can be filed
at the District
Commission.
Q. 4. Government is actively advertising for'Jago Grahak Jago'. Which consumer right is highlight
ed in the given
statement?
Ans. Right to Consumer Education .
Q. S. Which act provides for the setting up of three-tier machinery to protect and promote
the interests of
consumers?
Ans. Consumer Protection Act, 2019.
Q. 6. Why consumer protection is important for a businessman? Give any one reason.
{CBSE, Delhi 2010 (Ill)}
Ans. It is important for businessmen because 'Business uses society's resources'.
 C:hnpltH , 2 , l l''''lll"{I l'w\n \U'" 12 J1
Q 1. \\ hi\\ 1qhr Q\l!ilil, ml'\1 k I'"'' ,d d fo, \h1 O\llll
ullu1 Ip,,, I 1
Ant Ai.,MI\RI\
Q, lt \\% "l1,,l1lrt l\ \'O"''''"''I lot,k f\.,, l'-1111 "k n11
l'k ltl 11tin , t I
~n,. 11,r\ "0 ,,1mH'l ,hi"ulct I, 10k fo1 l'-1 m,\I" 1)1\ rl(ll\d
,I llClllth l; , u
qu~I \\ ,t'l'\\fi1. ~\11)11'
Q. 9, 11 thr mMl--r \ ht\\ cN'Hlqh qunh\l<'~ t,1,t1, t\llr1te, of p1odllllt. nt tu111p IHI prl
np~,,, rt1mlt, ,,f " ,, ~ ,,,I<', 11,, n.• ldl"11I tf\ t hr c:, 111M1111('1
11tih1 dl~rn~,C'c.1
An), Right t,) 1.h,',"~·
Q. 1o. M~nth'" " hro ft, l\ 1.,,1N mw1 \ l) U rm" 11111111
n p1,~hln11 to rr~olv(I yolll gilC'V1mC sunel r Con u
A, t.
f B A'_ f
~ns. A,,~ ,1.,n~11•1h'r ,,e :m' n,,t "' n p0\ltk," h:, re~oh t' ow
grlcv,mu:?s It wr do not h11" ca h m mo r d
pmch a,e 1.'t \l,,,,J~ ,,, ~1.'t\ k1.'~ a\ L,hh tnt.'mo se1ve~ .,sa proof of the purchase mnde
Q. 11. Mollie" ~nt t,1 ,, shopkeeper to buy veget
able oil. The shopkeeper forced her to buy a particular brand CM
of\•~11,,us J\Jil.1ble br,rnds. Whkh right of Mollie has
been e\ploited?
Ans. Right to choose.
Q. 12. What is meant by· Right to be heard • to a
consumer? (CBSf.. CH: h 1009
"ns. According to this right. consumer has the right to file
a comp laint and to be heard in case of d1ssat.1sfactJOn
with a good or a service.
Q. 13. The consumer has the right to acquire know
ledge and to be a well informed consumer throughou
State what t ltfe.
type of knowledge is required by the consumer in the
above stated 'Right '.
{CBS£ A '1d ~ Comott 101-'
Ans. In the above stated right, i.e. Right to Consumer Educa
tion, a consumer should know about the rights ana
reliefs available to him in case a produ ct or service falls
short of his expectations.
Q. 14. One of the rights suggests that a consumer
be made aware of his rightsand the remedies available. 1denvfy
the consumer right discussed.
Ans. Right to consumer education.
Q. 1s. Which consumer right suggests that a consu
mer must be prote cted against hazardous good sand services:
Ans. Right to safety.
Q. 16. Consumer has a right to acquire knowledge
and to be a well informed consumer throughout life.
Which
consumer right does it indicate?
Ans. Right to consumer education.
Q. 17. Which consumer right entitles the consumer
to get relief in case the product or service falls short
of his
expectations?
Ans. Right to seek redressal.
Q. 18. Which Consumer Right gives the business firms
freedom to set up their own consumer service and grieva
cell? nce
{CBSE. Sample Paper I' .:\11Qi
Ans. Right to be heard.
Q. 19. What can serve as the proof of purchase made
, for fillng a complaint against defective produ ct?
Ans. Cash memo.
Q. 20. State any two reliefs available to the consu
mer if the consumer court is satisfied about the genu
the complaint. ineness of
{CBSE, All India 2019 (Ill)}
Ans. (i) To remove the defect in goods or deficiency in
service.
(ii) To replace defective product with a new non-defecti
ve product.
 nus incs s s, udie s for Class XII
12. 32 er Pro tect ion
rr,lssion I inrlc r I he ron sum
81 (( FJSf, Oel/rl 8, All Inc/in )01 AJ
r *P ' ,t,..~ RrdrC'S'- com
Q. 21. Give the con q itut1 pn
o( thr. Pist r11 t cn11~11111c1
JI sirlf•nt 81'\rl ntlf' ast two nthe
r mPmbers.
. re
Act, 201 9. <',; of on"
Hc<i1 l'Ssnl l 1~mtnl!.s1nn < onst 11111 mis sion bC' ml'lr l,. if any of thr
par ties
Ans. District C1.,n<u111e1 Plsp111cs •st • < {(flS l' }O) ) (661 I IJJ TP.rm )}
I Ji rir I om
Q . 22. Wrt hin hl-'" P11"1\' _dny:
,; c1rn An l'lf'pN1I nqa 1mt I h~ ntde r nf . . 'f r f the partir.s is
any
ts not vi ,,f,l" d I')' 11 ~ 1.m1 c1 7 to <;ta lc ( omm 1,;s1 r,n I J
• 1 ,i IP
r - h 1
• • •
mfi;s 1on ran oc rn
de1 of P1'1111 t c 0111 ;,in orr Pr
Ans. An app eal .,1.,aln'I I he n1 ~lon wi th in a 1wri od of '15 d ays <JI pas sing of sw
Com mi~
not sati sfie d t,, ord('1 11f Pl~ t11d • h e be ,;ure ;,bo11t th" qua l1t;
,Jf j1Jk e
re u1s1 ome r, h ow r,m s E, Iii/ I. 1d1a 200 8/
ket of juic P A"- an awa ((B5
Q . 23. Rrta wan t'-. to hu , a pac -·
!>he plan ~ to bu) _-
mar k on th ca packet o f Ju iri>.
Ans. Rita should look for r·ro ut the qua,clit, of gol d~ring
h c b c s. u re ;,bo
· · .
awa rt> co mu rnc r how ra n '> E, Fore ign .1008}
Q. 24. Aniana wan ts to bU\~ a
gold rin g A'> an {rt:.,
-, b
s he 1s gor ng to u,
Ans . Anjana shoufd look fo1 Hal
lmark on gold ling . 2 9
97 {CBS£, Delh i oo 1
Con sum er Pro tect ion Act, 201
Q. 2S. Who can tile a com pla
int under the 5
be half of num ero u s con sum ers, any vol unt ary consurner '
e consumers on
Ans. A.nv con sumer one or mor ent , The Cent ral Authority, legal heir
or rep resentative of
ern men t or State Gov ernm
ass~oatrons, Cen tral Gov or.
l guardian in ca se con sum er is a min
a deceased consumer, Parent or lega ts of consum er.
foru ms pro vide d by Con sum er Protection Act to pro tec t interes
Q . 26. Me ntion 3 t ier redress
al
l Commission.
State Commission ; and (iii) Nationa
Ans. (i) Distric t Commis sion; (ii)
sumer Prot ecti on Act?
claims can be app eala ble befo re the Supreme Court und er Con {CBSE, All India 2009}
Q . 27. Wh ich
e and agg ri eved par ty is not
value of goo ds or serv ices paid as consideration exceeds t 10 cror
Ans. Claims wh ere ore the Supreme Cou rt.
sfie d with the ord er of Nat iona l Commission can be appealed bef
sati
sumer? {CBSE, Del hi Com ptt. 2009}
int on beh alf of a dec eas ed con
Q. 21. Who can fil e a com pla
the deceased consumer.
Ans. Legal heir or rep resentative of
sum er Pro tec tion Act, 201 9'?
sum er ma ke an app eal in the supreme cou rt und er 'The Con
Q. 29. Wh en can a con {CBSE, Sample Paper 2014}
abl e bef ore the
l Com mis sion in a ma tter of its orig ina l Jur isdi ctio n is app eal
Ans . An ord er passed by the Nationa
Sup rem e Cou rt.
mo wh ile pu rchasin g
ility of the con sum er in add itio n to obt ain ing a cash me
Q. 30. Give any one res pon sib {CBSE, Fore ign 20 12}
edi ble oil. ble oil.
for Agm ark whi le purchasing edi
Ans. The consumer should loo k out dat e me dic ine .
a con sum er wh o suff@rs due to con sum ptio n of an exp ired
le to
Q. 3 1. Give any one relief ava ilab {CBSE, Delhi 2012}

the me dici ne.

Ans. To get the refund of price pai d for ptt. 2011 J
{CBSE, Delhi Com
info rme d to the con sum er und er 'Rig ht to be info rme d'?
Q. 32. State, wh at is to be pric e of goo ds or
info rme d abo ut the qua lity, qua ntit y, pur ity, sta nda rd and
Ans. Consumer has the righ t to be
f from unf air trad e pra ctic es.
services, so as to pro tec t him sel
a com pla int? {CBSE, All India Comptt.2011 J
mo re tha n one reli ef for
Q. 33. Wh en can a con sum er get com pla int, the n it can gra nt
red ress al age ncy is sat isfie d abo ut the gen uin ene ss of the
Ans. If the con sum er cou rt or
sum er.
mo re tha n one reli ef to the con
Chapter 12 • Consume, P1ot ec l1o n
12,33
Q 34
,✓1 thl!
1
Nam~ cll1)' two parties who can file:. cr,niplalnf undC'r th e r orisurner Protecllon Acl,
con,;ume1 'I
,1 0 19 onbPhlllf of
· · re r ,-,mptt v
h 1 /J,.1111
,ns. (i) Am volunta, y C0n!>u111~r As!>oc lat inn, (II) file Ccnlra / r::,ovrrr,m,:,n / or ;,ny 5tJ,t,- C,overnmont

Q. 35. Identit-. the "9 ht ot • con, ume, unde, Com ume, Pm, c, lion l\r,, ,o 19 whir f, ( ""' "m ~, organ;,,. t,on, h~lp
a comumer to claim b\ pe, forming lhP funrtlon nf "rt1<:"o r1rifqinq ron-.umrrs to stron tjl/ prot~it and ta/a'!-
Ans. an acbon
Right heard umuupulou,. ex,,lolldliv, •nd unfal, """" practkPs of sd/er,: JC D<t
to beagainst ,,/. 1'ap~r ,'{)/, Y
Q. 36. Pragya bought an iron of a reputed br d f ,.. 1 -
Ans. P<agya
Right towant,
Safetyto
. e>e,clse l,e, "Right: Identify lhe 'Righi' und., whir h >h<• ran b• prot•O•d. '6
~
an or , ,500 but It C-¾Usf"d <tn ,•Irr tr,r shork whtf,:. 1t w,-, belnr;; U$ed,
Delh, .?OI 1