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Environmental Odour Complaint Guide

The document outlines the protocol for handling odour complaints within the Ministry of Health and Wellness, specifically through the Environmental Health Engineering Unit. It details the steps to determine if the complaint falls under their jurisdiction and the process for referring the case to the appropriate authority if necessary. The protocol includes informal discussions with the source owner, warnings, and potential actions under public health regulations if remedial actions are not taken.

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Ajaykumar Kowlessur
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29 views1 page

Environmental Odour Complaint Guide

The document outlines the protocol for handling odour complaints within the Ministry of Health and Wellness, specifically through the Environmental Health Engineering Unit. It details the steps to determine if the complaint falls under their jurisdiction and the process for referring the case to the appropriate authority if necessary. The protocol includes informal discussions with the source owner, warnings, and potential actions under public health regulations if remedial actions are not taken.

Uploaded by

Ajaykumar Kowlessur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MINISTRY OF HEALTH AND WELLNESS

ENVIRONMENTAL HEALTH ENGINEERING UNIT


Complainant
ODOUR COMPLAINT PROTOCOL
Matter Referred to other Competent
Authority/Enforcing Agency .
ENVIRONMENTAL No
HEALTH Complainant, MOH, DOE informed accordingly
ENGINEERING
Ministry of UNIT- EHEU
Does it
Health (Head (Noise, Odour from No
Concern
Quarters) Industrial Sources,
Drinking Water EHEU?
Site
Quality) Investigation
Owner holds a
Department of Yes licence/permit? Yes
Environment

Refer the case to the competent authority dealing with the Is M OH,
the Enforcing Determine
source (E.g Wastewater Treatment Plant – WMA)
No Agency w.r.t the Source of
source of the Odour
problem?
Complainant,
MOH, DOE
informed Yes
accordingly
-Discuss complaint informally with the owner.
-Warn the owner about actions that can be initiated against him.
-Request the owner to take remedial actions

Has the
warning been
Yes
effective- after
having given a
Initiate appropriate actions reasonable
delay? Legend
under the Public Health Act/
MOH: Ministry of Health
EPA (2002), whilst keeping DOE: Department of Environment
MOH and DOE informed No

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