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Communicative English Module-1

Electrical Engineering Materials (Reva Institute of Technology and Management)

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COMMUNICATIVE ENGLISH(BENGK106)
Question Bank for module-1
1. The direction in which the formal communication flows is always
A. Upward B. Downward C. Horizontal D. All the above.
2. Communication in an organization should ideally flow .
A. From top to bottom B. From bottom to top C. Both ways D. None of these
3. Which one of the following cannot become a type of written communication
A. Pictures and visual aids B. Meetings and conferences C. Letters and suggestions D. Rules
and instructions
4. Every day writing diary is an example for communication.
A. interpersonal B. intuitive C. intrapersonal D. extra personal
5. Which of the following is/are not included in the tools of verbal communication?
A. listening B. Reading C. Writing D. Graphics
6. Which of the following statements explain interpersonal skills?
A. the skills that a person uses to interact with other people
B. People skills or communication skills
C. It explains how people relate to one another D. All the above
7. Which of the following is not a way to improve interpersonal skills?
A. Think positively, and enter the mind-set to work well with others and maintain good
relationships
B. Criticize others or yourself C. Do not criticize others or yourself D. Be patient
8. Which are the important ways to improve communication skills at workplace?
A. give positive feedback B. disagree without being disagreeable
C. always give negative feedback D. write better emails
9. In communication, when people do not talk much, question even less, and actually do very little it
is called,
A. assertive style B. passive style C. passive-aggressive style D. aggressive style
10. Which of the following are the key elements of communication?
A. communication is a two way process B. There has to be a message
C. commonness of understanding D. All the above
11. Interpersonal communication is the process by which people exchange information, feelings,
and meaning through verbal and non-verbal messages.
A. true B. false C. possible D. may be
12. Communicating the right way is not equally important in every walk of life, be it
personal, professional or social life.
A. true B. false C. possible D. may be
13. The success of any business lies as much in networking and building sound professional
relationships as it does in individual tact and business acumen. Communication is a crucial decisive
factor in business relations.
A. true B. false C. possible D. may be

14. Functions of communication – (which of the following is not).

A. to share B. to agree or disagree C. to inform D. to argue only
15. Oral communication is different from written communication as it is
A. spoken and structured B. spoken and transitory
C. transmitting medium D. spoken and consuming

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16. Maintaining professional etiquette in oral and written business communication is of utmost
importance and must not be taken lightly.
A. true B. false C. possible D. may be
17. Communication is not indeed the very lubricant that makes the machinery of human relations
function smoothly.
A. true B. false C. possible D. may be
18. Proposals prepared for submission to the boss is communication.
A. upward B. downward C. Horizontal D. Vertical
19. Letter from the CEO is _ communication.
A. upward B. downward C. horizontal D. vertical
20. Counselling and training is communication.
A. vertical B. horizontal C. Downward D. Upward
21. Chats, conversions, informal talks and the like are communication.
A. grapevine B. horizontal C. upward D. vertical
22. No communication is complete without .
A. nose B. Semantic barrier C. Interpersonal D. Feedback
23. General communication may be
A. Formal B. Informal C. Both of these D. None of these
24. Gesture is an example for
A. body language B. grammar C. speeches d. writing
25. Horizontal communication flows through
A. superior to superior B. subordinate to subordinate C. Both (A) & (B) D. None of the
above
26. Posters fall under communication.
A. interpersonal B. Mass C. Intrapersonal D. Oral
27. Communication is the of business.
A. Backbone B. Blood C. Nerve D. Leg
28. Listening helps to make effective.
A. Communication B. Report C. Look D. Expression
29. A written message which is conveyed over an electronic network is
A. notice B. circular C. post D. email
30. Communication is a
A. one way process B. Two way process C. Multi way process D. None of the above
31. Our dress code is an example of communication.
A. verbal B. non-verbal C. written D. spoken
32. Interpersonal skills include
A. Problem solving B. Emotional intelligence C. Team work D. All of these
33. In an organization, when a colleague shares official information with the other of an equal
hierarchical level, this kind of communication is
A. Horizontal B. Vertical C. Radical D. Informal
34. In communication, the observation of a receiver’s response is called
A. Survey B. Feedback C. Channel D. Message
35. This type of communication takes place within an individual:
A. Extra personal B. Intrapersonal C. Organizational D. Interpersonal
36. Which of the following is an oral communication?
A. Dictation B. Brochures C. Notice D. Letters
37. Who encodes a message in communication?
A. Sender B. Receiver C. transmitting medium D. Both (A) and (B)
38. Announcement of the changes of internals date is communication.
A. radical B. vertical C. diagonal D. horizontal
39. Communication takes place between managers and workers located in different functional units, it
is
A. horizontal B. downward C. upward D. diagonal

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40. This kind of communication moves in all direction

A. Spiral B. Vertical C. Diagonal D. Horizontal
41. Feedback given to a student by a teacher about his/her performance in an assignment
A. Upward B. Downward C. Horizontal D. Spiral
42. Which of these is a communication skill?
A. Swimming B. Running C. Sleeping D. Asking question
43. Which of these is an intrapersonal communication barrier?
a. lack of knowledge B. reading C. listening D. writing
44. Which of the following skills has the largest share in communication time in school/colleges?
a. reading B. listening C. writing D. speaking
45. In general, the oral communication is the interchange of between the sender and the
receiver
a. cues and clues B. written message C. written messages D. verbal message
46. Comparatively, oral communication is better than written communication in
a. conveying feelings and emotions B. conveying facts C. saving time D. conveying
opinions
47. In business, oral communication is face to face
a. in all situations B. in no situations C. in all but one situation D. in all situations
48. Which of the following is required for effective communication?
a. redundancy B. clarity C. clichés D. circumlocution
49. The most important aspect of communication – listening can be improved by
a. making the attention fully paid
b. making the communicated material novel, interesting and need-based
c. making voice effective and impressive
d. all of these
50. If you don’t agree with someone else, what would you say?
a. you are wrong B. I agree C. I don’t agree D. stop talking rubbish
51. Which of these is a communication skill?
a. checking the weather report B. checking the weather forecast
C. checking the report/time D. checking that you have understood someone
52. What body language shows you are listening?
a. turning away from the speaker B. nodding and making eye contact
C. looking out of the window D. not looking / no observation
53. Consider the following statements about communication.
i. It is a process of interaction with people and environment.
ii. Two or more individuals interact and influence the ideas , beliefs and attitudes of each other.
iii. They can exchange information through words, gestures, signs and symbols, expressions
etc. Answer using the following codes:
A. i and ii B. ii and iii C. i and iii D. i, ii and iii
54. Consider the following:
i. Common frame of reference ii. Mutual interest
iii. Common language iv. Common environment
Which of the above is/are features of effective communication? Answer using codes:
A. i, ii, iii and iv B. i, ii and iii C. i and ii D. i and iii
55. Body language is also known as
A. Leakage B. Physical communication C. Overflow D. Noise
56. Someone is telling you about an accident they have had. How would you react?
a. look tensed B. look pleased C. look behind you D. look concerned
57. Which of these is not a communication skill?
a. running B. texting C. chatting to people D. speaking with people
58. Which of the following is not desired for effective communication?
a. clarity B. simplicity C. Redundancy D. clear and direct

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