Internship Report

On
MEPCO
(Multan Electric Power Company Limited)
(MEPCO)

Session 2020-2024

Submitted by
Sadia Ikhlaq
BPA(Four-Year Program)
Roll No. BPAM-20-26

Department of Political Science,

Bahauddin Zakariya University, Multan

 Approval Sheet

Internship report
On
MEPCO
(Multan Electric Power Company Limited)

Coordinator
Signature : ___________________________

Name : ___________________________

Designation : ___________________________

External examiner
Signature : ____________________________

Name : ____________________________

Designation : ____________________________

Head of department
Signature : _____________________________

Name : _____________________________

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 Table of Contents

Approval Sheet………………………………………………………………..…….……..….ii
Internship Certificate..………………………………………………………………………..iii
Acnowledgement……………………………………………………………………………..vi
Executive Summary……………………………………………………………………….…vii
Chapter 1…………………………………………………………………………………..…..1
1.1….Introduction of Report…………………………………………………...……..…....….1
1.2…Background ……….……………………………………………….……….……...……1
1.3…..Scope……………………………………………………………………………………2

1.3..…Key Purpose……………………………………………………………………………2

Chapter 2………………………………………………………………………………………4
Overview of the Organization………………………………………………………………...5
2.1……. Introduction……………………………………………………………………...…..5

2.2……..Pakistan Electric Power Company…………………………………………………..5

2.3……..Nine Distribution Companies (DISCOs)…………………………………………….5

2.4……..National Electric Power Regulatory Authority (NEPRA)…………………………. 6

2.5……..Independent Power Producers ( PPS )……………………………………….….......6

2.6……. MEPCO Operations…………………………………………………………….......6

2.7……..Vision……………………………………………………………..…………………7

2.8……...Mission………………………………………………………………………….…. 7

2.9……...Objectives……………………………..…………………………………………… 7

CHAPTER 3…………………………………………………………………………………..7

What I Have Learned.…………………………………………………………………………7

3.1………Week1st………………………………………………………………...….……….7

3.2………Week 2nd…….………………….…………………………………………........….7
………....HR & Admin of MEPCO……………………………………………………...……7
………….MNT…………………………………..……………………………..…………..…7
………....Organization of DG Directorate.……………………………………..……..…..….8

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3.3……....Week 3rd……………………………………………………………………..
……..9………….RTC……………..………………….
…………………………………………..…..9
3.4………Week 4th………………………………………………………………………..….10
………….GSC…………………………………………………………………………….…10

………….MIRAAD…………………………………………………………………………10

3.5………Week 5th…………………………………………….……………………………..11
……….....Planning………………………………………………………………..…………11

………......Finance……………………………………………………………………..…….11

…………What are Dams……………………………………………………………………11

…………Working of Dams…………………………………………………………………11

3.6………Week 6th………………………………………………………………………..….12
………..…RRE Oblige Construction………………………………………………………….……...12

………......Audit……………….…………………………………………………………….…….......13

………….Water war…………………………..………………………………………………………14

CHAPTER 4………………………………………………………………………..…….….15
ANALYSIS…………………………………………………………………………….…….15
4.1 ………SWOT Analysis …………….……….…………..…………………………..…...15
……..…....Strengths………………………………………………………….…………..…..15
…………. Weakness……………...………………………………………………….......…..15
……….…Opportunity……….……………………………………...…………………….…16
……..…..Threats……………………………………………………………………..…..….16
4.2..…....Pestel Analysis of MEPCO multan……………………………………..….……....16
……….......Economic Factors………………………………………………………………..16
………….Social Factors…………………………………………………………….……….17
…………..Technological Factor………….………………………………………………….17
….……….Environmental Factors………………………………………………………..….17
…………..Legal Factors ……………………………………………………….……………17
CHAPTER 5…………………………………………………………………………………18
CONCLUSION AND RECOMMENDATIONS…………………………………………….18
5.1………. Conclusion…………………………………………………………………...…..18
5.2……….Recommendations………………………………………………………………..18

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 ACKNOWLEDGEMENT

I am thankful to Almighty Allah and SWT Who gave me strength to complete my

work and blessed me in whole life. I dedicate this humble effort to my Prophet Muhammad
(PBUH) who is a torch of knowledge and wisdom for the whole mankind. I would like to
express my gratitude to my worthy Coordinator ( Dr. Zermina Tasleem ) and the Chairman of
Department ( Professor Dr. Shahid Bukhari ) , for sharing their ideas and interests with me
about my project. Their contribution boosted my confidence and helped me in finishing my
study in time.
I am thankful to my parents and all family members for their love, support and
encouragement to seek knowledge.
I am much obliged by the nice cooperation of the Director of HR and Admin Sir
Wajahat Bucha. His support and encouragement helped me all the way through this work. I
would also like to thank faculty members and administrative officers of MEPCO, Multan
division who cooperated with me in order to make this project successful, I also want to show
my gratefulness to all the participants who spared their precious time in answering my
questionnaires.

Sadia Ikhlaq

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 Executive Summary

Before explaining the report, I started with an overview of the work I did. The main purpose
of this summary is to give you an idea of the content and effort that went into completing the
report. The main purpose of the internship was to gain practical insight into MEPCO's
operations, with a particular focus on human resources. I have worked in his three units:
Human Resources Department of MEPCO Multan; Admin & Services, HRM, Enquires. I spent
eight weeks interning in these three departments, which gave me a great opportunity to learn
in real-world scenarios. The main highlights of my work experience in Human Resources are:
Good Leadership, Comfortable Working Atmosphere , Difficult to Allocate Tasks ,
Employee Development

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 CHAPTER 1

1.1 Introduction of Report

I did my internship in the HR of the MEPCO . I chose to do my internship there because I

wanted to work for a large company, preferably in the Human resource sector, where I could
discover a wide range of professions and services. What's more, this internship enabled me to
learn more about the human resource field, which is of great interest to me at the start of my
career and in the construction of my professional project. I worked in Admin & Services ,
HRM and Enquires departments there. I wrote in my report about how the MEPCO works
and its background history how to produce electricity , distribution companies (DISCO's),
National Electric Power Regulatory Authority (NEPRA), Independent Power Producers
(PPS), MEPCO Operations, Working of DAMs, and in the end its SWOT analysis and
conclusion of report. I got a lot of experience in MEPCO. During my internship I come to
know that the different units are working in same under one umbrella.

1.2 Background

At first, Pakistan's electrical supply service was offered by a variety of public and
commercial organizations dispersed throughout the country. Following the passage of the
WAPDA Act in 1958, the Authority for the Development of Water and Power (WAPDA)
was founded to ensure a united and coordinated growth of both water and electricity
resources.
In order to give the general public better and higher-quality services, public sector companies
are being reformed and privatized. Since 1988, Pakistan's energy sector has been undergoing
reform as part of a drive to restructure the industry. WAPDA and the Water & Power Wing
are no longer associated. The power wing (DISCOs) is made up of distribution businesses,
national dispatch & transmission firms, and generation companies (GENCOs). The DISCOs
are service providers who deal directly with customers. In this regard, the DISCOs must pay
closer attention to the needs and preferences of their clients.

In order to boost the nation's primarily agricultural economy, this includes managing soil
salinity and waterlogged soil to restore the impacted land. WAPDA has been tasked with
carrying out the following projects and programs according to the charter, It underwent a
change in March 1959 to move the federating units' existing power departments to it:

 Power production,
 Transmission, and distribution,

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  Irrigation,
 Water supply, and drainage,
 as well as flood control, inland navigation, and
 Prevention of water logging.

Under the later on developments, vis-à-vis the “Energy Policy 1994”, setting up of thermal
power generation projects was shifted to the private sector. As a result of restructuring of the
Power Wing, gave birth to 14 entities to operate in different zones. These are;

 National Transmission and Dispatch Company (NTDC),

 Four Thermal Power Generation Companies (GENCOs) and
 Ten Distribution Companies (DISCOs)

1.3 Scope
This report's scope includes a comprehensive analysis of the Human Resources (HR)
department at Multan Electric Power Company (MEPCO). It involves an in-depth
examination of the department's structure, functions, processes, and the practical application
of HR principles observed during the internship. The aim is to cover various aspects that
provide a holistic view of the HR department's operations, challenges, and potential
improvement areas. The scope begins with an overview of MEPCO, detailing its history,
mission, vision, and organizational structure to provide context for understanding the HR
department's role within the company. Key features of MEPCO, such as its service area,
infrastructure, and strategic objectives, are highlighted to establish a foundational
understanding of the organization. The scope also includes a detailed examination of the HR
department's structure, identifying its sub-departments and their respective roles and
responsibilities, along with an organizational chart to illustrate the hierarchy and reporting
lines within the HR department.

1.4 key Purpose

The key purpose of this report is to thoroughly analyze the structure and functions of the
Human Resources (HR) department at Multan Electric Power Company (MEPCO). This
involves a detailed examination of MEPCO's organizational framework, the specific roles
and duties within the HR department, and the practical application of HR theories and
practices observed during the internship. Additionally, this report seeks to connect academic

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knowledge with real-world HR operations, providing insights into the implementation of
theoretical concepts in a professional context. A primary aim of this report is to offer a
comprehensive understanding of HR operations at MEPCO, including the recruitment and
selection processes, employee onboarding procedures, training and development programs,
performance management systems, and employee relations strategies. By detailing these
functions, the report underscores the critical role of the HR department in ensuring MEPCO's
smooth operation. Understanding these operations lays the groundwork for evaluating the
effectiveness and efficiency of HR practices within the company.

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 Chapter 2

Overview Of The Organization

2.1 Introduction
The Pakistan Water and Power Development Authority was created in 1952. Semi-
Autonomous Body to coordinate and give a unified direction to development of schemes in
the Water and Power Sectors. Then WAPDA is divided into two entities. WAPDA and
PEPCO (Pakistan Electric Power Company) .WAPDA is responsible for water and
hydropower development PEPCO is vested with responsibilities of thermal power generation
transmission, distribution, and billing.

2.2 MEPCO
MEPCO is an electricity Distribution Company and supplies Energy to 13 districts in South
Punjab, Pakistan. Its main focus is to provide stream flow of electricity to the end consumers.
This company uses water to produce hydroelectric electricity, which it subsequently
distributes to the nearly 34 million people that live in the area. The Multan Electric Power
Company was founded in 1998. The 13-administrative-district service region in Southern
Punjab has been given by the NEPRA to MEPCO exclusive permission to distribute energy
there.
To separate and corporately own Pakistan's power sector, a public limited company called
Multan Electric Power Company Limited (MEPCO) was founded on May 14, 1998. The
company was established in order to acquire all of the former Multan Area Electricity Board's
properties, rights, assets, liabilities, grid stations, and transmission lines that were solely and
directly delivering energy under the former Multan Area Electricity Board's jurisdiction.
Multan, Muzaffargarh, Layyah, D.G. Khan, Rajanpur, Lodhran, Bahawalpur, R.Y. Khan,
Khanewal, Sahiwal, Pakpattan, Vehari, and Bahawalnagar are the only 13 administrative
districts in southern Punjab that receive electricity from MEPCO, the largest power
distribution company in the nation.
The domestic category and life line consumers make up a sizable component of the
company's customer base because its service area is predominantly rural.
The NEPRA has granted MEPCO a license specifically for the use of distributing electricity
to a service area of 13 administrative districts in Southern Punjab.

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In accordance with the government's policy of unbundling and corporatizing the Pakistani
electricity sector, on May 14, 1998, Multan Electricity Company Limited (MEPCO) was
incorporated as a public limited company. The company was founded to acquire all of the
defunct Multan Area Electricity Board's properties, rights, assets, liabilities, and grid stations
and transmission lines that were directly and solely supplying electricity in the said Multan
Area Electricity Board's jurisdiction.
Since the company's service area is primarily rural, the domestic category and life line
customers make up a large portion of its customer base.
To make sure that high-quality power is readily available in the area of responsibility in order
to reduce poverty, enhance quality of life, and increase the competitiveness of the industrial
and agricultural sectors on the global market.

 Generation
There are two types of generation;
 Centralized
o Centralized generation refers to large-scale generation far from consumption.
 Decentralized.
o Generation refers closer from consumption.

 Transmission and Distribution

The distribution and transmission of electricity between GENCO to DISCOs are handled by
National Transmission & Dispatch Company (NTDC). Electricity is transferred from its
source to the destination through power lines, transformers, and substations. When electricity
is at high voltages, transmission losses across long distances and resistive lines for
transmission are reduced. So that electricity can be transmitted, substations at the location of
generation include transformers that enhance the voltage. Data is transmitted by powerlines,
which might be overhead or underground. Once the voltage reaches the consumption
locations, another substation is found to step-down the power for final use.

 Consumption
Consumers come in a variety of forms, including commercial, residential, and
industrial. MEPCO has 8 Millions of Active users in the Multan Circle. To provide
uninterrupted flow of electricity to these consumers MEPCO has divided its energy
efficiently to the different substations according to their consumption.

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2.3 Organization Structure of MEPCO

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 Figure 1.1 Company Structure

2.4 Pakistan Electric Power Company (PEPCO)

In 2000 WAPDA transferred power distribution companies to the PEPCO under plan for the
power sector in Pakistan. Then PEPCO renames it as PPMC (Power Planning and Monitoring
Company). The Pakistan Electric Power Company Prvate Limited (PEPCO) has been
entrusted with the task of managing transition of WAPDA from a bureaucratic structure to
corporate commercially viable, and productive entity. PEPCO is responsible the management
of all the affairs of:

 9 DISC0s (Distribution Companies)

 4GENCOs (Generation Companies)
 National Transmission Dispatch Company (NTDC)
 De-regulation of the power sector
 Promotion of IPPs
 Restructuring of WAPDA
 Privatization of select corporate entities.

These companies are working under an independent Board of Director (the Chairman and
some Directors are from the Private Sector).

2.5 Nine Distribution Companies (DISCOs)

1 LESCO -Lahore Electric Supply Company

2 GEPCO-Gujranwala Electric Power Company

3. FESC0 Faisalabad Electric Supply Company

4 MEPCO- Multan Electric Power company

5 PESCO- Peshawar Electric Power Company

6 HESCO-Hyderabad Electric Supply Company

7. QESCO-Quetta Electric Supply Company

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8 TESCO- Tribal Electric Supply Company

9 IESC0- Islamabad Electric Supply Company

2.6 National Electric Power Regulatory Authority (NEPRA)

The National Electric Power Regulatory Authority is responsible for regulating the electricity
supply in Pakistan. It is also responsible for the safety operation and supply of electric power
to consumers. it also fixes or defines the tariff rate for the generation, transmission, and
distribution. Such that the rates for shops houses and tube wells are different. it was created
when the Parliament of Pakistan passed the Regulation of Generation, Transmission, and
Distribution of Electric Power Act 1997. Regulatory Instruments like

 Grid code
 Distribution Codes
 Performance Standards for Distribution Companies and Transmission

Companies Were drafted and approved by NEPRA in 2007. The Charter of Duties of
WAPDA is to investigate, plan, and execute schemes for the following fields:

 Generation, Transmission, and Distribution of Power.

 Irrigation, Water Supply, and Drainage.
 Prevention of Water logging and Reclamation of Waterlogged and Saline Lands.
 Flood Management
 Inland Navigation

2.7 Independent Power Producers (PPS)

Independent Power Producers (PPs) are private entities that generate electricity and sell it to
the central government. There are 42 IPPs The largest IPP. HUBCO (Hub Power Company
Limited) with a capacity of 3,581 MW. IPPS are:

 K Energy (Pvt.)
 Kot Addu Power Company (KAPCO) IPP Privatization.
 Hub Power Company Limited
 Sarhad Ruml Programme (SRSP)
 Sindh Noonabad Power Company (Pvt.)

National Power Central Centre (NPCC) is a company that distributes units of

electricity to distribution companies like MEPCO, etc according to the consumption

2.8 MEPCO Operations

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MEPCO is the largest power distribution company in Pakistan operation exclusively in 13
administrative districts of southern Punjab:

1. Multan
2. Muzaffargarh
3. Layyah
4. Dera Ghazi Khan
5. Rajanpur
6. Lodhran

2.9 Vision
“To ensure adequate access to high-quality power in the area of responsibility in order to
reduce poverty, enhance quality of life, and increase the competitiveness of the industrial and
agricultural sectors on the global market.”

3.0 Mission
“Ensure that inexpensive, high-quality electricity is readily available to the public while
maintaining the company's financial stability.”

3.1 Objectives
1. To actively contribute to the production of "Sar Sabaz and Roshan Pakistan
2. To aid the manufacturing sector and agriculture
3. To guarantee a reliable and uninterrupted power supply for all of our clients.
4. Modern customer service to ensure complete customer satisfaction
5. To bring energy to every village under the company's control
6. To create, build, and run a dependable power distribution network.

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 CHAPTER 3

What I Have Learned

3.1 Week 1st

● I was greeted by a Director HR & Admin who introduced me to the company's rich
history, values, and mission.
● An overview of the employee handbook and essential policies helped me understand
the company's work culture.
● The office tour left me in awe as I got familiar with various departments and facilities.
● I met my new team and fellow interns, breaking the ice and forming the first
connections.
● My role and responsibilities were outlined.

3.2 Week 2nd

HR & Admin of MEPCO

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 HR & Admin are one department in-this HR direct can handles issues of the officers
and employees of the department. For example: if anyone can apply for leave, for
transfers from one department to another etc.
Admin I & II which can handles officers and employees issues and accounts.

MNT
a. Metering and Testing:
There are employees where they can reading and test metering of different areas.
b. MNT Lab Monitor meter: Reading can be mentions on the bills of the peoples
c. Technical field: They can handles all technical work of metering and billing.

1. ORGANOGRAM OF DG (HR & Admin) Directorate

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 Figure: 1.2

3.3 Week 3rd

Officers Training; Officers trainings are necessary for every job. If there is occurs any
promotions so they can need training first. There are two main center;
 RTC (Regional Training Center); this center is located in Islamabad.
 RCC (Regional Complaint Center); Regional complaint center are headquarter
level based and headed by HCN level 24 hours 3 shifts complaint on UN#
GSO (Grid Station Operation)
Grid stations operations work as a whole it’s a responsibility of grid station operations.

3.4 Week 4th

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 GSC (Grid Station Construction)

Grid stations constructions can manage the electricity e.g transformers separate
offices to construct separate nature concept ready towards.
Development:-
Head Chief Engineer. Engineering department is connect with ZME bank and its
gives facilities to development department.
Net metering means Solar System MEPCO can provide a separate meter for solar
system.

Miraad:

DG Miraad is the head of department.

ERP (Enterprise resource planning): Top Software Module USAID provide 3 module
software
a. FICO related to finance
b. HCM Human Capital Management
c. MM Material Management inventory related

Computer Center (Available)

a. Rahim Yar Khan

b. Multan
c. Bahawalpur
d. Sahiwal
e. Vehari

PCC Power Control Center

Provide electricity to MEPCO 10 to 15 people 24 hours working 3 shifts duty
PMC Property Management Cell

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 Grid stations, properties manage whom to distribute.
Legal
a. Issues – Case Consumer, Employees
b. Panel – Paid acc. to cases Direction – Legal head
Transport: Head Director Transport. Transport head is based on 19 basic pay role to
manage all affairs regarding to transport organizations
Basic payroll
 CEO – 20
 GM – CE – 20
 SE – 19
 XEN – 18
 SDO – 17
 LS- I & II – 16
 LM – I & II – 12
 ALM – 9
 MR – 7
 BD – 7
 SDC / Clerk – 09

3.5 Week 5th

Planning:
In planning Chief Engineer Planning are Head of the department. In this,
planning department can handles all the connection divide by planning department
checking guides which gives from the planning head.

Finance:
Finance department are the head. In this XCN, Divisional A/C officers and
DAO Division, ACC officer finance are include in it. There are 300+ employees 2.5
lac connections are handle in this.

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 What are Dams?

A dam is a structure built across a river or stream to hold back water. People
have used different materials to build dams over the centuries. Ancient dam builders
used natural materials such as rocks or clay. Modern-day dam builders often use
concrete.

Working of DAMs?

In Pakistan, like in many other countries, dams play a crucial role in water
resource management. The country faces water scarcity and relies heavily on dams
and reservoirs to store water from the Indus River and its tributaries for various
purposes, including agriculture, drinking water supply, and electricity generation. One
of the most prominent dams in Pakistan is the Tarbela Dam, which is one of the
largest earth-filled dams in the world.

A simplified overview of how dams works & Benefits:

 Water Harvesting: Dams are strategically placed in rivers to harvest and

store water. The Indus River basin is the main source of water for most of the
lakes in Pakistan.
 Water storage: the dam reservoir stores water during periods of excess flow,
such as during the rainy season or when the snow melts in the Himalayan
region and then this stored water can be released when needed.
 Drainage: Water can be withdrawn from the reservoir as needed for various
purposes. This may include maintenance of irrigation systems for irrigation,
power generation, downstream maintenance, and maintenance of irrigation
systems.
 Hydropower generation: Hydropower plants are connected to many dams in
Pakistan. Water flows through a turbine from the reservoir and flows into the
river to generate electricity.
 Irrigation: The water released from the dam reservoir is pumped to canals
and irrigation canals to supply water for agriculture, which is an important
sector in Pakistan’s economy
 Flood control: Dams can help reduce runoff by storing excess water during
heavy rains and then slowly releasing it, preventing downstream flooding.
 Drinking Water: Some dams supply drinking water to nearby towns and
cities.

From how many ways Electricity can be produced?

Electricity can be generate through 4 ways;

 Thermal Electricity (from both Gas and fuels)

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  Hydropower plants (i.e; water turbines)
 Nuclear power
 Renewable Energy (i.e; wind energy, Solar energy etc)

What is the cheapest form of electricity generations?

 Hydel is cheap but takes way too long to setup.
 Solar/wind gets ramped up quickly but remains intermittent.
 Thermal (coal/gas) is cheaper but causes import dependence and remains exposed
to international supply shocks.
 Nuclear is expensive but doesn’t have intermittence issues.

NDTC (National Dispatch Transmission Company)

NDTC are main lines of electricity. This lines supply electricity direct in cities.
There are two main lines in cities.
High Transmission and Low Transmission
 High transmissions lines are mains roads lines. They can supply electricity to
the out the colony malls and low transmissions lines.
 Low transmissions lines are inside the colony which supply electricity to the
homes.

a. Commercial: In commercial department of Head GMCS General Manager Customer

Services. They have Own Hierarchy. In this there is a department of Clerk of Admin.
b. Clerk of Admin: There are two departments of Admin :
 Admin I: Admin one can handles all-the accounts and issues of officers which is
up to 15 basic pay role.
 Admin II: In Admin II they can handles all employees’ issues and accounts which
can be low by 16 basic pay role.
c. Circle DCM 18th Scale( Deputy Commercial Managers) include in this department
affairs

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3.6 Week 6th

RRE oblige Construction

a. Construction related new poles of transmissions
b. PDRE direct in this department and Operation department are also attach
c. Commercial doesn’t attach.
Audit
Audit department can audit all the departments in some specific months which can
check
all the accounts. There are two types of audit
Internal Audit and External Audit
 Internal Audit: Internal Audit focus on measuring current performance and
finding areas for improvement.
 External Audit: External Audit focus on proving the accuracy and preciseness of
financial statements.
Local Audit Parties are based on irregularity. If audit para are pending. There is no
promotions and no right to apply for pensions. If there is a draft due to any reasons its
means there is a serious conditions

Water War
For more than 50 years, India and Pakistan's battle over river resources has been a source of
interstate strife. When British India was divided into two states in 1947 and border lines were
drawn, this event, known as the "Indus watershed," took place. India was able to manage the
upstream barrages that regulated the flow of water into Pakistan thanks to the positioning of
the lines.
Tensions between the two countries have been caused by an upstream-downstream power
structure that developed as a result of the boundary between India and Pakistan crossing
across many of the river's tributaries, particularly in response to dam construction in territory
ruled by India.

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Water conflict is a term describing a conflict between countries, states, or groups over the
rights to access water resources. The United Nations recognizes that water disputes result
from opposing interests of water users, public or private.
Water Wars is a term used to recognize the trouble that the people, moreover our world, face
when it comes to water resources. Moreover, it describes the conflicts that countries, states,
or groups have regarding water supply scarcity.
Pakistan's water crisis is explained mainly by rapid population growth followed by climate
change (floods and droughts), poor agricultural sector water management, inefficient
infrastructure and water pollution. This in a result is also aggravating internal tensions
between provinces.

General and Service Section

To obtain approval of competent authority for purchase of furniture,
telephone, computer & Allied equipment’s, Air Conditioners, New Telephone /
Mobile Phone Connections, Fax, Uniforms & Liveries of MEPCO Staff.
 To deal with Long Term Advances to the MEPCO Employees.
 To Allot Office & Residential Accommodation.
 To deal with lease agreement cases of all MEPCO, office residential
buildings.
 To deal with Free Electric Supply to MEPCO, Employees.
 To repair & maintenance of Photocopies, Computers, Printers, T&P items,
 Office equipment.
 To purchase all kind of Stationary Items.
 To obtain approval / sanction of competent authority for Advertisement Bills,
 Newspaper, Telephone, Mobile Phone and all utility bills MEPCO Offices.
 To deal all kind of Medical, Claims.
 To deal with cases regarding agreements with Couriers, WAPDA / MEPCO
 Chemist, Telephone Exchange, Canteen, Cycle Stand etc.

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 Benefits of MEPCO
 Promotion: If the employee show good performance and management can
satisfied from their work. They can promote on a high post.
 Up gradation: If anyone can upgrade our degree he can also be promoted on
high post.
 Retirement: After 60 the company can give retirement.
 Medical leaves: The employee can also apply for medical leaves
 Regularization of Period
 Ex Pakistan Leave: If any employee leave Pakistan and he is the employee of
MEPCO. So they can first apply for ex-Pakistan leave.

Punishment
 Storage of increment means 6 months storage of increment stops
 One increment can stop for one years
 Reduction in scale of employee
 Reduction in Basic current pay role of employee
 Discharge from service
 Suspension from the job.
 Recovery

CHAPTER 4

ANALYSIS

4.1 SWOT Analysis

Strengths

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 a. Each subdivision has a single Window Service facility.
b. Created customer service centers with computers in each circle.
c. The central CEC service Center (chief executive customer).
d. Creation of prototype subdivisions.
e. Restructuring of stores to guarantee prompt availability.
f. The printing of a bill's 12-month billing history.
g. A better distribution system for development and upkeep.
h. Full-scale athletics from the Central government

Weakness
a. The most recent time needed to complete any project or assignment.
b. The ineffective inter-employee communication mechanism.
c. Employees in customer service centers are less devoted and well-trained.
d. The staff's lack of consistency, quality and regulation.
e. The client's suggestions are insufficient.
f. A tense rapport between customers and employees.
g. A slow-moving, antiquated method for processing customer concerns.
h. Lack of advance technology.

Opportunity
a. Under a system augmentation program a distribution recovery system is used to
reduce energy losses.
b. Establishment of portable customer service centers at each loop.
c. The prompt completion of development projects.
d. Setting up retail establishments for computers.
e. Converting gasoline-powered vehicles to run on CNG.
f. Investing in new vehicles for field formation.
g. The local market has limited competition, which creates a big opportunity to buy
more shares.

Threats
The four political environments are hindering MEPCO's efficacy because it is a publicly
traded company. MEPCO is dependent on them because GEPCO, a competitor, has its own

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infrastructure for power generation. The market value of MEPCO is anticipated to decrease
sooner or later. The fact that employees and labor unions are detrimental to company makes
for excellent politics. The MEPCO is threatened by a customer base that is constantly
expanding. Overall MEPCO performance is also deteriorating.

4.2 PESTEL Analysis of MEPCO MULTAN

PESTEL Analysis is a strategic tool that is used to analyze the external and macro
environmental factors which can influence an organization’s operations and business
activities. It involves the examination of Political, Economic, Social, Technological,
Environmental, and Legal factors which an impact on an organization or a specific region.
MEPCO Multan is an electric power distribution company, its PESTEL Analysis is given
below;

Political Factors
 MEPCO’s operations are highly influenced by governmental policies and regulations
related to the energy sector in Pakistan
 Political stability can also affect MEPCO’s Operations and investments

Economic Factors

 Economic well-being of Multan Population can influence MEPCO’s revenue and

demand for Electricity
 Inflation rate have a great impact on the operating costs and pricing strategies of
MEPCO Multan
 Fluctuation in exchange rate also effect the cost of importing equipment and resources
for MEPCO Multan

Social Factors

 Population size, age distribution and income levels in Multan region can effect in the
electricity consumption patterns
 Changing of consumer preference for energy sources and environmental concerns
may impact MEPCO’s long-term strategies.

Technological Factors

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 MEPCO needs to stay updated with the latest technology for efficient power
generation, distribution, and customer service.
 Availability of modern infrastructure in Multan can affect MEPCO’s Operations

Environmental Factors

 Compliance with environmental laws and regulations is essential for MEPCO to

minimize its ecological footprints
 Adoption of renewable energy sources can impact MEPCO’s business and
investments decisions

Legal Factors

 Compliance with energy laws and regulations is crucial for MEPCO to operate legally
and sustainably
 MEPCO’s obligations to customers, suppliers and government can affect its
operations.

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 CHAPTER 5

CONCLUSION AND RECOMMENDATIONS

5.1 Conclusion

The six months I spent working with MEPCO were well spent, and I was able to learn
about public organization culture and how they operate. I was able to think professionally
throughout this time. During my internship, I have discovered the following factors to be
crucial:

a. Management of Time
b. Management of Goals
c. Interaction between colleagues
d. Behavior and Team Management

.2 Recommendations

a. The Management may work to improve communication between departments in order

to boost production.
b. Giving each manager the freedom and authority to adapt their science to the
circumstances whenever possible including when the senior management isn't present.
c. In order to improve the employees' abilities, productivity, and utility to MEPCO
suitable training needs to be provided to all staff members.
d. It is important to clarify the roles and duties of the workers and employees.
e. Using computer technology to store and supply data, as well as to make decisions.
f. Decentralization in decision making.
g. In order to achieve scale economies management should hire multi-skilled employees.
h. Recruiting the right person, for the right job.

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i. There has to be more, communication between senior management and the
maintenance staff in the area of legislation.
j. The customer’s trusts must be retained.

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