1.

Tell me about yourself

Good morning, my name is Marwan Amer, and I am 23 years old. I hold

a bachelor's degree in Business Information Systems. I have eight
months of experience as a cabin crew member with Qatar Airways,
along with three years of hospitality experience as a waiter. I am eager
to bring my skills and experience to Emirates as a cabin crew
member."

2. Why do you Want to become a Cabin Crew

I want to become cabin crew for several reasons the first reason is the
level of responsibility that comes with the role I enjoy challenges I like
learning new things and I particularly enjoy meeting with other people
and making a positive difference on their daily life
Because I believe as cabin crew you are the face of the airline and you
have to make a positive difference to each one you meet
Finally I want to become cabin crew because I will feel immensely
proud to wear the uniform and to be a part of your impressive Airline

3.tell me about your previous experience

I am an experienced cabin crew member with a strong background in

delivering five-star customer service and ensuring passenger safety
and comfort. During my time with Qatar Airways, I conducted pre-flight
safety and security checks, assisted with boarding, and addressed
passengers' needs throughout the flight. I am trained on various
aircraft, including the Airbus A350 and Boeing 777. In addition to my
cabin crew experience, I have also worked for three years in hospitality
as a waiter, which has further strengthened my customer service
skills."

4. Why do you want to work with emirates

I want to work for Emirates because it's a five-star line it's one of the
biggest Airlines in the world it has an exceptional service under why
the global reach the airline has one numerous Awards from its in flight
entertainment premium services and customer satisfaction I admire
the company's commitment for innovation and excellence and I want
to be a part of a team that set industry standards

5.Why did you left qatar airways

“I truly appreciated my experience with Qatar Airways, but I felt it was
time to explore new opportunities that align with my long-term goals.
At the time of my resignation, I was focused on evaluating my career
path and the kind of environment where I could thrive and contribute
the most. Emirates has always been a company I admire for its
innovation and excellence, and once I was ready to move forward, I
applied because I believe it’s the perfect place to grow and challenge
myself further.”

Alternative (if pressed further):

“I wanted to ensure I made a decision with a clear mind and was ready
to fully commit to my next opportunity. Applying to Emirates after
resigning gave me the time to reflect on what I truly wanted and
prepare to give my best if selected.”

6. Tell me about a time when you had a conflict with a

passenger

On a flight to Bali, there was a situation where a passenger became

upset when I asked him to move his backpack under the seat to make
space for larger bags in the overhead compartment. He initially refused
and raised his voice. I stayed calm and focused on de-escalating the
situation. I reassured him that I’d take care of everything and managed
to rearrange the bags to find space for his backpack. I then offered him
some tea and biscuits as a gesture of goodwill. By the end of the flight,
the passenger thanked me and mentioned that he had been upset due
to something unrelated to the flight. He appreciated the service, and
the situation was resolved positively.”

7.Give me an example of a time when you overcame a conflict

with a co-worker

During a flight a passenger requested a diabetic meal but it wasn’t

available in the economy class my co-worker and I initially disagreed
on how to handle this situation he wanted to apologize and offer an
alternative snack while I suggested checking the business class for a
suitable meal we had a brief misunderstanding but I proposed that we
discuss it quickly and find the best solution we checked the business
class options and while the passenger enjoyed his Diet Coke we found
a grilled chicken salad with low carb sides the passenger was pleased
and thanked us for our effort which also earned recognition from our
supervisor

8.tell me about the time when a team member wasn’t

completing their work on time what did you do

Rephrased Answer: “On a busy flight, a team member was struggling

to load the service cards on time, which could have delayed the
service. I noticed they were frustrated, so I quietly offered my help and
shared a couple of time management tips I had picked up. We worked
together to catch up, and the service went smoothly. Later, the team
member thanked me for the support.”

9.tell me a time when you want above and beyond for a

customer
Rephrased Answer: “While working with Qatar Airways, I noticed a
young child was traveling on his birthday with his family. I wanted to
make his day special, so I coordinated with my supervisor and the crew
to arrange a small piece of cake with a birthday message. We even
sang a quick birthday song, and the child was so happy. His family
thanked me, saying it made their trip memorable.”

10.tell me about the time when you helped someone

Rephrased Answer: “One time, a regular passenger, Mrs. Laura, was

traveling with her baby and checked in with us. We didn’t realize her
baby needed a gluten-free meal, and we only had fruit available in
economy. I quickly spoke with my supervisor, and we arranged a
gluten-free meal from business class. I made sure it was warm and up
to standard, and added some complimentary chocolates. Mrs. Laura
was really grateful, and my supervisor was happy with how I handled
it.”

11.tell me about the most fun experience you have ever had on
your previous job

Answer: “One of the fun experiences I had was during a long-haul

flight when we all had some downtime in the galley. We started
chatting and joking around, and the crew really bonded over sharing
funny travel stories. It was great to relax together and laugh after a
busy stretch of work. It made the rest of the flight feel lighter and more
enjoyable.”

12.How do you handle cultural differences and diversity

In my previous role as a cabin crew I worked with colleagues from
different nationalities and serve passengers with unique needs and
Expectations for instance I once head of flight with a team that spoke
several different languages I made an effort to learn basic phrases in
their languages and understand their culture preferences this created a
great sense of teamwork and made the Passengers feel at ease

13.Give me an example of a stressful situation at work and

how you overcame it

I remember one flight were a passenger was upset about a seating

issue it was a full capacity flight and there were quite vocal about their
dissatisfaction so I stayed calm listen to their concerns and found a
solution by offering to adjust their seating arrangements as soon as
possible by being empathetic and proactive eye managed to resolve
the situations smoothly and they were very appreciative by the end of
the flight.

14.Tell me about the time when you head to solve a problem

and come up with a creative solution

There was one instance on a flight when we ran out of a passengers

preferred meal option the passenger wasn’t happy so I quickly thought
of an alternative by suggesting another meal paired with a
complimentary drink I turned this tuition around and they ended up
thanking me for this thoughtful gesture

15.Can you give me an example of a time when you had to

work as a part of a team to achieve a goal
On a flight with unexpected turbulance my team and I had to work
closely to assure passengers and continue providing service safely we
divide the responsibilities supported each other and kept
communication open it was a challenging experience but by working
together we managed the situation effectively

16.Can you explain how your previous work experience has

prepared you for a role as a cabin crew member with Emirates

My experience as a cabin crew has given me a solid foundation in

providing excellent customer service staying composed and high
pressure situations and working as a part of a team I have handled
divers passenger needs resolved conflicts and maintained
professionalism all of which align with Emirates standards

18.Tell me about the time when you failed

While working as a cabin crew at Qatar Airways I once forgot to check

a passenger special me request they were upset and I felt terrible for
the mistake I apologize and quickly found an alternative meal for them
since then I have made sure to double check every detail to avoid
similar situations it was a lesson and being more thorough and staying
focused under pressure

17. Tell me about a time when you argued with a

colleague

Rephrased Answer: “One time, my colleague and I had a

small disagreement about our duty allocations during a
flight. It was important to me to clear things up quickly
so that it wouldn’t affect our work or the team. I
suggested we step aside for a moment to talk privately.
We discussed our different views, and it turned out the
disagreement was due to a misunderstanding about the
card top arrangement. Once we figured that out, we
resolved it quickly and got back to work without any
issues.”

19.Tell me a time when you had to break a rule to make

customer happy

As a cabin crew member I always prioritize safety and follow company

policies
However a passenger once requested and additional meal but our
policy limits meals to one per person if it is a full flight but I noticed
that we had extra has left after service so I offered them another meal
to ensure their satisfaction while keeping transparency with my
supervisor

20.How would you deal with a difficult passenger

I would listen to The Passenger to find out the exact cause of their
issue I would ask probing questions to get to the bottom of their
problem I would ask the Passengers what I could do for them that will
make them happy and I will always make sure that I’m following my
training and the operational protocols detailed by the airline
At all times I would remain calm be confident and resilient in my
abilities not take anything they said personally but go out of my way to
present an outstanding service
21.What are your strength

My strengths including my awareness of safety my ability to follow

strict rules and procedures the fact that I have a good understanding
on how to provide an exceptional customer service and how this
impacts on your airline and my ability to work with others as a part of a
team
As Kevin crew my priority will always be the safety and comfort of the
passengers and to achieve that goal I will need to take on board lots of
safety training and apply the relevant rules and procedures every day
in my work

22.What qualities do you think are important for a cabin crew

member

The Essential qualities include patients empathy adaptability and a

strong sense of responsibility our crucial for ensuring passenger safety
and comfort

23.What does good teamwork mean for you

Good teamwork means collaborating effectively supporting each other

and communicating openly to achieve common goals and ensure
passengers safety and satisfaction

24.How do you handle stress and pressure

I manage stressed by staying organized prioritizing tasks and

maintaining a positive outlook
For instance during high pressure situations I take moment to re Focus
read deeply and shift my attention toward finding practical Solutions
This approach allows me to remain calm and effective even under
pressure

25.How would you handle a medical emergency on board

If a passenger suddenly felt and well during flight my role would be to

ensure their immediate safety and well-being so I would follow airline
protocols provide first aid and inform the senior crew and captain
promptly this ensures the passenger receives appropriate care swiftly
and the situation as managed efficiently

26.What steps would you take if a passenger was being

disruptive

A passenger might become upset and disrupt others so I would

approach calmly listen to the concerns and try to descalate the
situation by offering solutions or assistance if necessary out involve the
senior crow and follow lines procedures this approach helps me
maintain a peaceful environment for all passengers while resolving the
issue professionally

27.Why should we hire you

You should hire me because I bring a unique combination of experience

skills and a passion for exceptional service
My time as a cabin crew member at Qatar Airways has a quiet me with
the ability to address diverse passenger needs ensure compliance with
safety regulations and deliver five cell service that reflects positively
on the airline

28.Why do you think you would do well in this job

I have almost 4 years of customer service experience including my

experience as a cabin crew with Qatar Airways during this time I
learned how to manage various situations to achieve customer
satisfaction I learned to be flexible and always consider the point of
view of the people around me I believe that I can apply all my
knowledge and experience while working as a cabin crew as I think
that the aviation environment requires the highest customer
satisfaction as well as innovative problem solving skills

29.What values will you bring to this company

I can contribute with my great attention to detail a track record of

excellent customer service and my ambition to be the best in the job
that I do

30.What do you ultimately want to become

I want to become a successful and reliable employee for the airline

eventually I would like my career to progress towards the inflight
purser position

31.What is your definition for a cabin crop position

I came in crew members primary responsibility is ensuring passenger

safety and adherence to aviation regulations
Additionally they create a pleasant flying experience by addressing
passenger needs resolving complaints and representing the airlines
brand with professionalism and excellence
So to put it in fewer words cabin crew are the Airlines ambassador for
delivering excellence and all areas

32.What makes a good cabin crew

I believe that a good gaming crew is somebody who enjoys meeting

new people who is a good listener and somebody who is capable to
treat people as individuals and make them feel special

33.Tell me about your dream job

My dream job is the one that gives me the opportunity to travel and
discover new cultures and interesting people the job that gets me
excited to wake up every day go to work and constantly learn
something new

34.What are your weaknesses

One of my weaknesses is that I Tend To Be A perfectionist which

sometimes means I spend extra time double checking my work
However I have learned to balance this by prioritizing tasks effectively
to ensure everything is completed on time and to a high standard