Timothy Olson
425-381-1703 • Bothell, WA 98012 • Timolsonrb11@gmail.com •
Work Background
Customer Service | Sales Consultant | Marketing
Punctual and reliable customer support specialist with almost two years’ experience.
Accommodative in seeking resolutions to customer complaints or issues big and small. Hybrid sales
consultant with over one year’s experience. Expertise in marketing, communication, and uplifting
customer experience.
WORK EXPERIENCE
425 Fitness Bothell -Bothell, WA June 2022 - PRESENT
Member Support specialist/Sales Consultant
Responsible for information of member accounts and facilitating a clean, safe, respective
environment for all members and clients.
• Handling all phone-in communications such as customer requests or complaints
• Adjusting member account information such as billing info, personal info
• Daily club cleaning and machine maintenance provider
• Increase in member retention rates being a quick, reliable and friendly service provider
• Responsible for over $7,200 in monthly revenue for club due to contributions to more than
200 individual new memberships
• Over the phone marketing and sales pitching memberships/club information
Chic Fil A -Bothell, WA February 2024 – July 2024
Front of House/Delivery Driver
Responsible for timely delivery of orders and serving customers when not on delivery.
• Handling customer transactions at the register
• Maintaining a clean and organized workspace at all times
• Accommodating customers to ensure a unique and awesome customer experience
• Working in tandem with team mates on an urgent time scale to ensure a quick and easy
experience for customers
Bonaventure -Bothell, WA June 2021 – October 2021
Server/Waiter
[Server and waiter to clients in assisted living program. Accommodating and comforting assisted
living clients with difficulties eating, walking speaking, using the bathroom, etc.
• Maintaining a clean and sanitary space in kitchen where food was served to guests
Timothy Olson Timolsonrb11@gmail.com
• Accommodating guests with disabilities or other external struggles
• Quick and satisfying food service to more than approximately 50 guests on my own at a
given time
• Packing and delivering individual meal requests to guests unable to be seated in dining halls
EDUCATION
North Creek High School – Bothell, WA
High School Diploma, 2021 Graduate
UWB– Bothell, WA
3rd Year Student, 2021-Present
OVERALL SKILLS
• Marketing specialist by phone and especially in door to door sales
• Accommodating others and finding/creating realistic solutions to problems
• Professional communication skills online or in-person
• Negotiable yet ethical and respectful to customers (for sales specific interactions)
AWARDS AND HONORS
425 Fitness Monthly Newsletter Honors July 2023, August 2023, September 2023
• Honors given to those who are ranked within top 2 of total number of memberships sold in
the respective club within the month
• Top Leaders in revenue produced from membership sales during month
