Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
Communication in Nursing
Define Communication: a process by which information is exchanged between
individuals through a common system of symbols, signs, or behavior is called
communication.
Or
According to John Adair: “Communication is essentially the ability of one
person to make contact with another and make himself or herself understood’.
or
According to Newman and Summer, “communication is an exchange of facts,
ideas, opinions or emotions by two or more persons”.
There are 7 types of communication , these are
1. One way communication
2. Two way communication
3. Verbal communication
4. Non-verbal communication
5. Formal and informal
communication
6. Visual communication
7. Telecommunication
Q. Importance of communication in nursing.
1. It is important for the nursing process.
2. It helps the nurse understand her patient and co-worker.
3. It gives nurse relaxation and satisfaction.
4. It is helps to improve nurses behavior & skills.
5. It helps fostering the smooth operation of the
management.
6. Communication helps to take quick decision.
7. It helps patients feel safe and welcome.
8. Communication can help build cordial nurse-
patient relationships.
9. Communication is one of the most important aspects of health
care.
10. Communication plays a vital role for better outcome with
minimum cost.
11. Communication skills provide nurses job satisfaction.
12. Communication helps to improve leadership action.
Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
Q.Elements of communication
Sender
Receiver
Message
Channel
Feedback
Q. What are the Different Levels of Communication?
1.Intrapersonal communication
2.Interpersonal communication
3.Groups communication
4.Mass communication
Effective communication
Effective communication is defined as the ability to convey information to another
effectively and efficiently.
Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
Q.Way to overcome the barrier of communication
Key strategies to overcome communication barriers:
Language barriers:
Use simple language, consider using translation tools, or find a common language
both parties can understand.
Active listening:
Pay full attention to the speaker, maintain eye contact, and use verbal and non-
verbal cues to show you are engaged, like nodding or rephrasing key points to
confirm understanding.
Ask clarifying questions:
If something is unclear, don't hesitate to ask for clarification to ensure accurate
comprehension.
Consider the context:
Adapt your communication style based on the situation, the relationship with the
other person, and their cultural background.
Check for understanding:
Summarize key points or ask if the other person has any questions to confirm they
grasped the message.
Non-verbal communication:
Be aware of your body language, facial expressions, and tone of voice as they can
significantly impact how your message is received.
Empathy:
Try to see things from the other person's perspective and acknowledge their
feelings.
Be open to feedback:
Encourage the other person to provide feedback on your communication style and
be receptive to suggestions for improvement.
Cultural barriers:
Be aware of cultural norms and practices, avoid assumptions, and be respectful of
different communication styles.
Emotional barriers:
Create a safe space for open communication, acknowledge emotions, and address
concerns empathetically.
Physical barriers:
Utilize technology like video conferencing to bridge physical distance, ensure
accessibility for people with disabilities.
Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
Assertive communication
Assertive communication is a communication style in which an individual expresses
their thoughts, feelings, needs, and rights openly, honestly, and respectfully, while also
considering the rights and feelings of others.
It strikes a balance between being too passive (avoiding self-expression) and too
aggressive (disregarding others' rights).
Q.Barrier of assertive communication
1. Fear of Conflict
2. Low Self-Confidence
3. Cultural or Social Norms
4. Lack of Communication Skills
5. Fear of Rejection or Judgement
6. Aggressive Tendencies
7. Stress or Emotional Overload
8. Misinterpretation of Assertiveness
9. Fear of Hurting Others' Feelings
10. Power Imbalances
Therapeutic Communication
Therapeutic communication is a specific type of communication used in
healthcare, counseling, and care-giving to support the emotional and
psychological well-being of individuals. It focuses on building trust,
providing comfort, and encouraging patients or clients to express their
feelings openly.
Q.Principles of Therapeutic Communication
Active Listening – Fully focus on the speaker and acknowledge their feelings.
Empathy – Understand and validate emotions without judgment.
Use of Open-Ended Questions – Encourage deeper conversation and expression.
Silence and Reflection – Allow time for thoughts and emotional processing.
Paraphrasing & Summarizing – Repeat key points to confirm understanding.
Providing Support & Reassurance – Offer comfort without false promises.
Nonverbal Communication – Use appropriate eye contact, tone, and gestures.
Avoiding Judgment & Giving Advice – Let the person express themselves freely.
Clarification – Ask for more details to ensure clear understanding.
Respecting Boundaries – Allow individuals to share at their own pace.
Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
Q.Importance of Therapeutic Communication / Why Is Therapeutic
Communication Important?
Builds Trust and Rapport – Helps establish a safe and supportive environment.
Encourages Emotional Expression – Allows individuals to share their thoughts
and feelings openly.
Reduces Anxiety and Stress – Provides comfort and reassurance, helping
individuals feel understood.
Enhances Understanding – Ensures clear and effective communication between
patients and caregivers.
Promotes Healing and Well-being – Supports emotional and psychological
recovery.
Improves Patient Satisfaction – Leads to better healthcare experiences and
outcomes.
Facilitates Better Decision-Making – Encourages informed choices through open
discussion.
Strengthens Relationships – Fosters connection and deeper understanding in
therapeutic settings.
DEFINITION
RECORD "Record is writen or computer based used for specific
purposes in any form. The process of making an entry on a client's
record is called recording, charting, or documenting .
Jogindra Vati
Reporting
According to C. A. Brown "A report is a communication from
someone who has same information to someone who wants
someone to use that information"
Q.State the purposes nursing records
Nursing records serve several important purposes in healthcare. These include:
1.Documentation of Care:
Nursing records provide a detailed account of the care given to patients, including
assessments, interventions, and outcomes. This ensures continuity of care across
different shifts and healthcare providers.
2.Communication:
They act as a communication tool between healthcare professionals, ensuring all team
members are informed about the patient's condition, progress, and ongoing needs.
Sub- Fundamentals of Nursing
Prepared by
Mahedi Hasan
01303063634
3.Legal Evidence:
Nursing records are legal documents that can be used to demonstrate the care provided
and defend against claims of negligence or malpractice.
4.Planning and Evaluation:
They assist in creating individualized care plans and evaluating the effectiveness of
interventions. Adjustments can be made based on recorded data.
5.Education and Training:
Nursing records can be used as teaching tools for nursing students and healthcare staff to
learn about best practices, patient conditions, and clinical decision-making.
6.Research and Quality Improvement:
Aggregated data from nursing records can be analyzed for research purposes and to
improve patient outcomes, identify trends, and enhance care delivery.
7.Continuity of Care:
Nursing records provide a seamless transition of care when patients move between
different units or healthcare facilities.
8.Accountability and Auditing:
They serve as a record of the nurse's accountability for their actions and provide a basis
for audits to ensure compliance with standards of care.
9.Support in Decision-Making:
Up-to-date and accurate records allow nurses and other healthcare professionals to make
informed decisions about patient care.
The End
