Your Broadband Device and Airtime Contract
Minimum
Product Description Full Device Cost £ Pay Today Monthly Cost
Term (Months)
5G Broadband Hub £0 £0.00 £0.00 24
Home BB 24M
£19.20 24
Unlimited 5G
Percentage Discount -20% 24
Total (inc VAT) £0 £19.20
Pay Today Monthly Cost
Total Basket (inc VAT) £0 £19.20
Terms and conditions
You’ve opted for a Three Your Way Plan which includes unlimited minutes-any network and
unlimited text messages for use in the UK.
Please note that your payments for your device and airtime will be taken as 2 separate Direct
Debits.
Each April, your Monthly Charge will increase by a fixed amount depending on your plan’s data
allowance:
• Plans 4GB or less & Smartwatch Pairing Plans will increase by £1.00 per month
• Plans from 5GB to 99GB will increase by £1.25 per month
• Plans 100GB or over will increase by £1.50 per month
• All Home Broadband plans will increase by £2.00 per month
Your monthly charge includes a £5 discount for paying by a recurring method, such as Direct
Debit. The £5 monthly recurring payment discount and the annual price increase do not apply to
Add-ons, out-of-allowance charges, Three Your Way device plan agreement repayments, or Three
Insurance premiums.
Missed or partial payments may result in your account being suspended or disconnected. It may
also affect your credit rating and make it more difficult to obtain credit in future.
More information is in the Key Information Document provided to you and you should read this
carefully.
On e-billing? We’ll text you a link to your first bill. Otherwise, we’ll send it by post.
Your first bill may be higher than normal as you need to pay for the days before your first full
month starts. Any upfront payment you make will show as a credit against your monthly charge
and any out of allowance charges.
We’re not taking any payment from your card today but need the details for validation purposes.
This will also allow us to conduct a fraud check.
In order to process your application, we will give your personal information to Credit Reference
Agencies to perform a credit check to assess your credit worthiness and to confirm your identity.
Full details of how Three and the Credit Reference Agencies use this information is available in
our Privacy Policy. Are you happy to proceed?
Terms and conditions
5G Hub
· The 5G hub will automatically connect to both the 5G and 4G network, so that we can provide
you with the best service should 5G for any reason be unavailable.
· The 5G hub remains the property of Three.
· If you cancel the services anytime (within or outside the contract) you must return the 5G device
back to us. If the device is not returned this would result in a device charge being applied to your
Bill.
CS - Consumer Pay Monthly (Voice)
Hutchison 3G UK Limited 450 Longwater Avenue Green Park Reading
Berkshire
RG2 6GF
Contact Customer Care : 333 (from a Three phone) or 0333 338 1001 (from any other phone)
Go Roam Fair Use Policies apply. See About Go Roam - About Go Roam - Support - Three
Speeds may vary due to a number of factors (including the Device used) which are outlined in the terms: three.co.uk/terms-conditions/paym-and-payg. If you
experience continuous or regularly recurring disruption to services, you may be entitled to a price reduction or other remedy available under consumer law.
Throughout 2023 and 2024, we will be making changes to and upgrading the Three Network. Following some of these, you will need a 4G or 5G handset
capable of making voice calls on the 4G network, or a 4G or 5G router to access the Three Services. 3G-only Devices, and early 4G handsets that can only
make 3G voice calls, will no longer work on the Three Network, in areas where planned work is carried out. For more information about coverage, go to
Three.co.uk/coverage.
*Each April, your Monthly Charge will increase by a fixed amount depending on your plan’s data allowance. Plans 4GB or less & Smartwatch Pairing Plans
will increase by £1.00 per month. Plans from 5GB to 99GB will increase by £1.25 per month. Plans 100GB or over will increase by £1.50 per month. All Home
Broadband plans will increase by £2.00 per month. Visit the price increase page for full details. Your Monthly Charge includes a £5 discount for paying by a
recurring method, such as Direct Debit. The £5 monthly recurring payment discount and the annual price increase do not apply to Add-ons, Out-of-Allowance
Charges, Three Your Way Device Plan agreement repayments, or Three Insurance premiums. Check out our full terms.
Plans include unlimited calls and texts, unless you've chosen a Connect, Home Broadband or other Mobile Broadband Plan, which only include the specified
data allowance.
We offer three levels of Airtime, Connect and SIM Only Plans: Lite, Value and Complete, which include different Plan Extras. If you choose a Value Plan,
you'll have access to a monthly content subscription, such as Paramount +, covering the first half of your Minimum Term, after which a monthly add-on
charge will be added to your bill - you can cancel this at any time. On our Complete Plans, the cost of this subscription is included for the whole of your
Minimum Term, after which it becomes chargeable at the rate set out in our Price Guide. For information on the other Plan Extras, including daily roaming
passes, screen repair, and the extended warranty, please see your Contract Information.
If you’ve purchased more than one Plan you may benefit from a multi-line discount. If you cancel one or more Plans during the Cooling-off Period (as defined
in our Returns, Exchange and Cancellation Policy), the multi-line discount will not be applied to your account.
To use your UK allowance in Go Roam in Europe, there's a £2 charge for 24 hours. When you Go Roam Around the World, it's £5. When you Go Roam
Around the World Extra, it's £7. Republic of Ireland and Isle of Man are excluded from the daily charge. Fair Use Policies apply. The charge is applied as soon
as you use your Plan's allowance in a Go Roam destination.
If you use all your monthly inclusive minutes allowance (if any), and continue to make calls, you'll be charged 65p per minute for standard calls. Additional
data is charged at 1p/MB for Mobile Broadband Plans and 10p/MB for Connect or Data SIM Plans. For information on additional charges you may incur,
which are not included in your Plan please see your Price Guide: three.co.uk/terms-conditions/price-guides
After your Minimum Term, your Agreement will continue. You can end your Agreement at any time by giving us 30 days' notice or by switching provider. See
three.co.uk/support/switching. If you are within the Minimum Term, you'll need to pay us all outstanding Charges due, plus your Cancellation Fee. The
Cancellation Fee is set out in the Price Guide and will be an amount equal to the total of the Monthly Charges remaining during the Minimum Term less a
variable discount, currently 3%. For more details on termination see: three.co.uk/terms-conditions/paym-and-payg. Any Add-Ons which recur monthly, will be
applied automatically each month, until you ask us to remove them. If your Plan includes an extended warranty and you subsequently cancel or upgrade, this
Plan Extra will no longer be available.
Accessibility Options
If you would like a copy of this document in an alternative format (e.g. Braille or large print) contact Three on the details above. For information on Three's
accessibility services see: three.co.uk/Accessibility.
CI - Consumer Pay Monthly (Voice)
Contract Information
If you'd like a copy of this Contract Information in an alternative format, please contact Three Customer Services on 333 from your Three Phone or 0333 338
1001 from any other phone.
Service Schedule
Version Date: 02/09/2024
Who are we and how can you contact us?
Three Services are provided by Hutchison 3G UK Limited, and our registered office is at 450 Longwater Avenue, Green Park, Reading, Berkshire RG2 6GF.
When we say "we", "us", "our" or "Three" it means Hutchison 3G UK Limited.
If you have a mobile broadband Plan, call 500 from a Three phone or 0333 338 1003 from any other phone for help with your account or to make a complaint.
For all other queries, call us on 333 or 0333 338 1001.
Description of Services
We'll provide you with the Three Services set out in the Service Schedule provided.
Due to the nature of mobile services, we can't guarantee coverage and there may be areas where you don't have access to all Three Services or where
coverage is limited or unavailable. For more information see three.co.uk/Discover/Network/Coverage.
The estimated maximum speed that you're likely to experience on our UK network is as follows:
Speeds will vary due to a number of factors including your distance from the nearest mast, location in a building, local geography, congestion and the type of
equipment used. If you experience continuous or regularly recurring disruption to services, you may be entitled to a price reduction or other remedy available
under consumer law. Please contact Three Customer Services on the contact details above.
With Home Broadband, the average 5G download speed that a User is likely to experience is 150Mbps. See https://www.three.co.uk/store/broadband/home-
broadband
*Please note that 3G isn't available on Home Broadband Plans.
Price
The Monthly Charge for the Three Services and Third Party Extras and charges for any recurring monthly Add-Ons are set out in the Service Schedule with
details of the relevant inclusive voice, SMS and data allowances.
Your inclusive minutes and texts (if any) are for UK mobiles or landlines starting 01, 02 and 03 and include calls to your voicemail. Calls to numbers starting
084, 087, 09, 070 and 118 are excluded from your monthly allowance and are split into two charges: an access charge (set by Three at 65p /min) and a
service charge, which is set by the company you are calling.
If you have used your monthly UK inclusive allowance of minutes or data (if any), you will be charged the following rates:
You can choose to purchase an Add-on which will last until your monthly allowance is refreshed or you can change your Plan to one with an increased data
allowance.
Your Plan
We offer three levels of Airtime, Connect and SIM Only Plans: Lite, Value and Complete. These all come 5G ready at no extra cost and include unlimited calls
and texts (unless you choose a Home Broadband, Connect or other Mobile Broadband Plan which only include data, see "Your UK allowance" below),along
with access to our Three+ rewards program me. The Plan Extras you receive depend on the Plan chosen.
If you choose a Value Plan, you'll also receive access to a monthly content subscription, such as Paramount+, covering the first half of your Minimum Term,
after which a monthly add-on charge will be added to your bill - you can cancel this at any time. On our Complete Plans, the cost of this subscription is
included for the whole of your Minimum Term, after which it becomes chargeable at the rate set out in our Price Guide. Your inclusive period starts on the
same date your Plan commences. If you're upgrading one of these Plans, and choose a different content add-on, any existing inclusive content subscription
will be cancelled at the date of upgrade, but your new inclusive content add-on will be available immediately.
Our Value and Complete Plans also include a number of inclusive Daily Roaming Passes, which allow you to use your Plan's allowances in all our Go Roam
destinations at no extra charge (see Roaming below). How many Daily Roaming Passes you receive will depend on the Minimum Term of your Plan and Plan
type. Our Value Plans include 2 or 4 weeks' worth of Daily Roaming Passes (i.e. 14 or 28 daily passes), depending on whether you choose a 12or 24 month
Minimum Term Plan respectively. On our Complete Plans, you'll receive 4 or 8 weeks' worth of Daily Roaming Passes (i.e. 28 or 56 daily passes), depending
on whether you choose a 12 or 24 month Minimum Term respectively. These passes are valid for use throughout the Minimum Term of your Plan, after which
they will automatically expire. If you purchase any other roaming passes, please note that your inclusive Daily Roaming Passes will be used first.
You'll also be able to claim an extended warranty of up to 36 months, if you choose a Lite or Complete Airtime or Connect Plan, while you remain on your
original Plan and Device. You'll need to select this Plan Extra, at no extra cost, when choosing your Plan. Please note if you cancel or upgrade this Plan, the
extended warranty will no longer be available.
Additionally, if you choose one of our Complete Airtime or Complete Connect Plans with a Minimum Term of 24 months, you'll have the option to select afront
screen repair Plan Extra. This can be used once during the Minimum Term of your Plan to repair the Device you've purchased from Three at the same time,
subject to paying an up front fee of £25. Front screen repair is not available for iPhones with damaged rear-glass.
Our Home Broadband Plans - these include a UK-only data allowance. As this is a domestic service, roaming does not apply. The additional benefits detailed
above, available on our Lite, Value or Complete Plans, are not available to our Home Broadband customers.
Our Mobile Broadband Plans - if you've purchased a MiFi Device or laptop with one of our Mobile Broadband Plans, your Plan doesn't include any texts or
minutes. You can use your data allowance both in the UK and in our Go Roam destinations. Fair use policies apply (see Roaming below). Unless you choose
one of our Lite, Value or Complete Connect Plans, the additional benefits detailed above are not available.
For more details of our Plans, including Outside of Allowance Services and Additional Services (such as Plan Extras and Add-Ons), please view your Price
Guide at www.three.co.uk/terms-conditions/price-guides.
Delivery of service
If you buy a SIM Only plan with an e-SIM, your Plan will start straight away.
If you buy a new Device or SIM from a Three Store your Plan will start straight away.
If you buy a new Device or SIM online or over the phone and collect it from a Three Store, your Plan will start on the day you collect your Device or SIM.
If you buy a new SIM Only Plan online, over the phone, or you make your purchase in a Three Store and your SIM is subsequently sent to you, your Plan will
start the day the SIM is dispatched, unless you choose one of our Premium delivery options, in which case your Plan will start from the delivery date.
If you buy a new Device online, or over the phone, or you make your purchase in a Three Store and your Device is subsequently sent to you, all Plans
included in your Order - including any SIM Only Plans - will start the day the Device and SIM/s are delivered.
Existing Customers
If your new Plan is a SIM Only Plan, your Plan will start straight away.
If your order includes a Device, your new Plan will start on the day your Device is delivered, unless you purchase or collect it from a retail store, in which case
your new Plan will start on the date of collection.
If we agree an alternative date with you your Plan will start on that date.
3G network
Throughout 2023 and 2024, we will be making changes to and upgrading the Three Network. Following some of these, you will need a 4G or 5G handset
capable of making voice calls on the 4G network, or a 4G or 5G router to access the Three Services. 3G-only Devices, and early 4G handsets that can only
make 3G voice calls, will no longer work on the Three Network, in areas where planned work is carried out. For more information about coverage, go to
Three.co.uk/coverage
Ending an Agreement
Your Minimum Term is set out in the Service Schedule (see 'Duration of Contract'). You have 14 days to change your mind about your order starting from the
latest of:
1.the date of your order;
2.confirmation in writing of your terms and conditions; or
3.delivery of your SIM ("Cooling Off Period").
If you purchase a Device, the Cooling Off Period starts on delivery if this is later than confirmation of your terms.
After the Cooling Off Period, how you can end your Agreement depends on whether you are in your Minimum Term or not, and whether we have made any
changes to your Agreement that are likely to affect you. Please see Table 1 below for a summary of how and when you can end your Agreement. The
Cancellation Fee is set out in the Price Guide and will be an amount equal to the total of the Monthly Charges remaining during the Minimum Term less a
variable discount, currently 3%.
For further details on termination see our terms at three.co.uk/terms-conditions/paym-and-payg For cancellation during the Cooling-off Period, see our
Returns and Exchanges Policy at three.co.uk/terms-conditions/returns-and-exchange-policy
Switching your services & bringing your number to Three
You can find guidance on how to switch your services and how to bring your number to Three on our support pages: three.co.uk/support/switching.
When joining Three, you can decide whether to bring your old number(s) with you or leave your number with your previous provider. You can do this when
you join or through Three's online portal at three.co.uk/support/switching/switch-to-three.
Your switch will happen on the next available working day from the date the request is completed, or you can pick any working day within the next 30
days'(not including Bank Holidays or weekends) if you'd prefer.
Our switching support pages have more information on Three's switching process. This sets out your right to compensation where applicable including how
such compensation can be accessed and how it will be paid. If there's a delay to your switch which is caused by us or your existing provider, you will receive
compensation on your Three account within 30 days. For anything else, just get in touch at three.co.uk/contact-us if you need to make a claim.
Bill payment
First bill
If you're on e-billing, we'll text you with a link to your first bill. Your Direct Debit will be taken no less than 5 days later. We'll otherwise send your bill by post.
Please check your bill for details. Your first bill might be slightly higher than your usual Monthly Charge, and it'll be split into 2 amounts. The first will be for
your first full month. The other will be for the few days before your first month began.
Payment by Direct Debit
When you join us as a pay monthly customer or upgrade to one of our pay monthly Plans, you must set up a Direct Debit. Our Plans' prices include a £5
monthly recurring discount for paying by this efficient means. Direct Debit is brilliant for you, as payment will be taken automatically, and your account will not
be suspended if you forget to pay. It is also the most efficient method for us. You should maintain your Direct Debit whilst you stay as a pay monthly
customer. You can change your bank details at any time, just let us know.
We can't prevent you from cancelling your Direct Debit, and if you do, you're still required to pay your bills by the due date. For other methods of payment go
to Ways to pay - Ways to pay - Support - Three. You'll remain eligible for the £5 monthly recurring discount if you choose to pay using a major credit/debit
card and allow us to store your payment details so that we can charge you on your billing date each month. You can change these details at any time and on
multiple occasions. You can set up a Direct Debit online, by post or by giving customer services a call.
Controlling Spend
We offer a range of controls to help you to monitor your level of consumption and spending.
A Spend Cap allows you to limit or block services that aren't included in your monthly Plan. This includes international calls, chargeable roaming services and
donating or entering competitions using short-codes. You can set a cap of your choice or switch it off completely. For a full list of what is included in the
Spend Cap and to find out how to set up, change it and switch it off, go to three.co.uk/spendcaps.
We'll always send a text before and once you reach any limit for calls, texts or data on your Plan.
If your Spend Cap's set to £0, all calls, texts, and data used outside your monthly plan will be blocked. We won't send any alerts if you go out of your included
allowances, but you can manage your out of allowance spend within My3.
Spend Limits are applied to your account for third party payment services including third-party digital content, subscription services and premium rate calls
and messages. The limits are set under the Payment Services Regulations at £40 per single transaction and a cumulative limit of £240 per month (including
VAT where applicable).
We've also set a Worldwide data roaming limit of £45 excluding VAT per month to help you control your spend whilst roaming. You can find more information,
including details of how to change this limit here: three.co.uk/Support/Roaming_and_International/Managing_Roaming_Costs.
Wherever you roam, you will always receive a text confirming the roaming costs as soon as they arrive at their destination.
Using Three Services outside the UK
Unless you've chosen a Home Broadband Plan, Go Roam is included in your Plan and works automatically when you arrive in a Go Roam destination as long
as data roaming is switched on in your Device's settings. Go Roam lets you use your Plan or add-on allowances in over 160 destinations and is made up of
Go Roam in Europe, Go Roam Around the World and Go Roam Around the World Extra.
To use your UK allowances for 24 hours in Go Roam in Europe, there's a £2 daily charge. When you Go Roam Around the World, it's £5 a day. When you Go
Roam Around the World Extra, it's £7 a day. The Republic of Ireland and Isle of Man are excluded from the daily charge. Fair use policies apply. The charge
is applied as soon as you use your Plan's allowance in a Go Roam destination. See three.co.uk/aboutgoroam for full details.
With Go Roam in Europe you can call and text back to the UK and use data, (up to our fair use limit) as well as make calls and send texts between our Go
Roam in Europe destinations. If you are travelling to one of our Go Roam Around the World, or Go Roam Around the World Extra, destinations, you can also
use your allowances to call and text the UK and use your data (up to our fair use limit). Countries not covered in the Go Roam destinations are charged at
standard roaming rates at the time of use which you can find in your Price Guide. This is where you'll also find the latest roaming charges if you have used all
of your allowance and you are in a Go Roam destination.
We may deploy traffic management measures when you roam, known collectively as TrafficSense™. For details see three.co.uk/trafficsense. Three reserves
the right to review and amend any such measures from time to time.
Remedies
Due to the nature of mobile technology, there may be situations when Three Services aren't always available, or the quality or network speeds are affected
and so we can't guarantee continuous fault-free service due to maintenance or other factors outside our control. More detail can be found at
three.co.uk/terms-conditions.
If you experience continuous or regularly recurring disruption to Three Services (such as where access to Three Services is limited or unavailable) you may
be entitled to a price reduction based upon the period of the disruption. This may take the form of a partial or full credit or a refund of your Monthly Charge. To
receive a credit or refund you will need to report the disruption to Three so that we may investigate your concerns, consider the extent to which you use the
Three Services in question and measure the disruption against your typical usage history. An alternative means of accessing the disrupted Three Service (for
example, using Wi-Fi calling) must also be unavailable to you. This is without prejudice to any remedies which may be available to you under consumer law or
general contract law, including damages or early termination of this Agreement (where the disruption to Three Services is very serious).
Complaints
If you're unhappy about any aspect of the Three Services, you should contact us on Live Chat three.co.uk/support/how-to-complain. Personal customers can
also call Three Customer Services on 333 (from a Three phone) or 0333 338 1001 (from any other phone), Mobile Broadband customers can call Three on
500 from a Three phone or 0333 338 1003. If you prefer to write to us, please send your complaint to Three Customer Complaints, Hutchison 3GUK Ltd, PO
Box 333, Glasgow, G2 9AG or using the Complaints Form at three.co.uk/support/how-to-complain with written notice of the complaint which sets out the full
facts and includes relevant documentation.
We'll investigate any complaint in accordance with our customer complaints code, after which we'll contact you with the results. A copy of our customer
complaints code can be viewed on our website at three.co.uk/terms-conditions/customer-complaints-code or you can request a copy by contacting Three
Customer Services. Our Customer Complaints Code complies with Ofcom's Approved Complaints Code which can be found on Ofcom's website in the Annex
to General Condition C4 at ofcom.org.uk/home. If we are unable to resolve your complaint, you may, depending on the nature of the complaint, be entitled to
ask the Communications Ombudsman to consider the complaint. If this is the case, we will notify you by email or by post. The Ombudsman's website address
is: www.commsombudsman.org.
Complaints about added Screen Repair (where applicable)
If you choose to include screen repair as part of an eligible tariff and wish to make a complaint about this service, please contact SquareTrade Limited, using
the following contact details:
Phone: 0333 338 1067
Email: threeinsurance@squaretrade.co.uk
Write to: Three Insurance Customer Experience Manager, SquareTrade Limited, 5 Golden Square, London, W1F 9BS
Upon receipt, SquareTrade will deal with your complaint in line with its complaints policy.
Privacy
In order to supply you with Three Services and Third Party Extras under this Agreement, we may process your personally identifiable information:
(a) that you give to us or that we may obtain about you as a result of any application or registration for, and use of, Three Services and Third Party Extras.
This may include name, current and previous address(es), date of birth, phone and fax numbers, gender, email address, employment, bank and credit or
debit card information, and information obtained from credit reference and fraud prevention agencies; and
(b) acquired and processed about your use of Three Services and Third Party Extras while you are a customer of Three.
This may include location data, communications data, dynamic IP addresses, phone number, the unique code identifying your Phone and SIM, data from
marketing organizations and those who provide services to us (including information from other countries) and your account information, including contact
history notes.
For more information on how we use personally identifiable information, go to our Privacy Portal at three.co.uk/your_privacy
Security
We're constantly reviewing ways to improve the security of Three Services. From time to time, we may ask you to support us in doing this by updating
passwords, using multi-factor authentication, or adding other measures.
We'll inform you in the event of unauthorised disclosure, loss or destruction of any Personal Data processed in the course of providing the Three Services
which comes to our attention. Unless required by law or other obligation, we agree that we will not discuss any individual case with any third party including
but not limited to the media, vendors, consumers and affected individuals without your consent.
Accessibility
We've partnered with a range of third parties, to bring you your bills, contracts, and other communications (including this document) related to your Plan
inaccessible formats such as braille, large print and print on coloured paper, depending on your needs. If you haven't told us about your accessibility needs
already, please contact us at http://www.three.co.uk/contact-us.
We also offer a range of accessibility services for customers with disabilities, including access to Free Directory Enquiries and a range of relay
services(including Relay UK, InterpretersLive! and 999 BSL Emergency Video Relay Service).
We're also conscious that sometimes your personal circumstances may change and that you may need some extra help. We support every situation
individually with sensitivity. You can update us of your specific needs at any time. For more information on Three's accessibility and vulnerability services
please see www.Three.co.uk/accessibility.
Access to emergency organizations and caller location information
If you use our Wi-Fi calling service to call 999 in the UK, please note that a call may be interrupted, or end, if you have a power cut or their internet connection
fails. If you're having problems connecting with Wi-Fi, you may wish to use a mobile or fixed network connection.
Keeping your Three account information updated (i.e. your current home address / address where you plan to use Wi-Fi calling services) will allow us to
provide support should an emergency occur. Please note, you may still be asked to confirm, or provide, your location when making an emergency call. Calls
to the Emergency Services cannot be made using Skype (or certain other voice over IP services). To contact the emergency services, please use a standard
voice call from your Device.
Calls to the emergency services from outside the UK, can be made by calling "112" or using the emergency services number for the area you are visiting.
("112" is recognised by most mobile operators worldwide.) Please note, neither your phone number nor location data will be transmitted to the emergency
services in these circumstances.
If you're using a Device, other than a phone, such as a tablet, which can make telephone calls, you may be able to use this to make free calls to emergency
services in the UK by calling 999 or 112. Please note, when using a tablet, your location data may not be transmitted to the emergency services in these
circumstances.
If you're using a Device that operates on Android operating system, 2.3 and above, please note that on calling 999 or 112, while in the UK and connected via
the Three Network, your Location Data may be automatically transmitted to the emergency services to help them locate you in an emergency.
Should you prefer to contact the emergency services by text message, the Emergency SMS service lets you send a text to the UK emergency services. Your
message will be directed to the service you need, whether it is the police, ambulance, fire service, or Coastguard. It is important to remember that you need to
register your phone number first. Text "Register" to 999 before trying to use the service. You will get a confirmation text when you are successfully registered.
To find out more, please visit three.co.uk/accessibility.
Terms and conditions
Your minimum term will start on the Commencement Date shown in your Customer Agreement
Form, unless your order includes the delivery of a Device or you choose one of our Premium
delivery options, in which case your Plan will start on the delivery date.
We’ll confirm this date by email and SMS for your records. If you select “Deliver to Store”, your
new Plan will start on the date of collection.
Your Monthly Charge for your Airtime Plan doesn’t include any charges outside your allowance.
Certain calls made within the UK, including calls to 070 numbers, are not included in your monthly
allowance of voice units.
If you leave before the end of your minimum term, you'll need to pay your remaining total monthly
charges less a variable discount, currently 3%.
During 2024 we’re upgrading the Three network and 3G only devices or early 4G devices will no
longer work. You’ll need a 4G or 5G capable device. For more information go to
three.co.uk/coverage.
You have 30 days to change your mind – you’ll only be charged for services used or any reduction
in your device value (or missing parts).
We’ll use your information to set-up and manage your account and keep you up to date about
Three products and services. You can always opt-out of marketing in My3 or by sending an email
to preferences@3mail.com.
We’ll send an email in the next few days with your Customer Agreement Form. This confirms
everything you’re agreeing to.
For full terms & conditions click here. By clicking ‘Approve’ you’re confirming that you have read
the information we’ve given you and are happy to continue with your purchase on this basis (this
includes us supplying services during your 30-day cooling off period).
