UNIT 5: A LETTER OF COMPLAINT

1. Subject: Complaint about Late Payment

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to bring to your attention a problem I have been
facing. My problem is related to late payments. According to my records, the payment you owe
is now one month overdue. This delay is causing me significant inconvenience.
As detailed above, the payment is overdue by a month. I kindly request that you make the
immediate payment to settle this overdue amount. If the payment is not made immediately, I will
have no choice but to take further action, which may include going to court.
I hope we can resolve this matter quickly and avoid any further complications. Please let me
know when I can expect the payment.
Thank you for your attention to this urgent matter.
Sincerely,
[Your Name]
2. Subject: Complaint about Damaged Goods

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to express my disappointment with the recent
purchase I made from your store. The problem is that the goods I received were damaged.
Specifically, there was a noticeable crack in one of the items.
This crack has made the item unusable, which is very frustrating. I believe that when we
purchase something, it should be in perfect condition. Therefore, I kindly request a refund for
this damaged item.
I hope you understand my concern and process the refund as soon as possible. I look forward to
your prompt response and resolution to this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
3. Subject: Complaint about Receiving Wrong Goods

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to express my concern about a recent order I
received from your store. The problem is that I received the wrong goods. Specifically, the items
were in the wrong color.
I had ordered the goods in a specific color, but the ones delivered are different from what I
requested. This mistake is disappointing as it does not match my needs. Therefore, I kindly
request a refund for these wrong goods.
I hope you understand my situation and process the refund promptly. I look forward to your swift
response and resolution to this issue.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
4. Subject: Complaint about Incorrect Invoice

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to inform you about an issue with the recent invoice
I received from your company. The problem is that the invoice is incorrect.
Upon reviewing the invoice, I noticed that it contains several errors. The amounts charged do not
match the agreed prices, and there are items listed that I did not purchase. This has caused
confusion and inconvenience for me. Therefore, I kindly request that you send a corrected
invoice as soon as possible.
I trust that this issue will be resolved promptly. Please let me know when I can expect the revised
invoice. I appreciate your cooperation and understanding.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
5. Subject: Complaint about Inferior Quality of Goods
Dear [Recipient's Name],
I hope this letter finds you well. I am writing to express my dissatisfaction with the recent
purchase I made from your store. The problem is that the goods I received are of inferior quality.
Upon using the items, I noticed that they do not meet the standards expected. The materials used
are of poor quality, and the items are not durable. This is very disappointing and not what I had
anticipated. Therefore, I kindly request a full refund or a replacement with higher quality goods.
I trust that you will address this issue promptly. Please let me know how you plan to resolve this
matter. I appreciate your cooperation and understanding.
Thank you for your attention to this important issue.
Sincerely,
[Your Name]
6. Subject: Complaint about Late Deliveries

Dear [Recipient's Name],

I hope this letter finds you well. I am writing to express my concern regarding the late deliveries
I have been experiencing with my recent orders. The problem is that the deliveries are
consistently arriving late.
For instance, my last three orders were all delayed by more than a week beyond the expected
delivery date. This has caused a lot of inconvenience and disrupted my schedule. Therefore, I
kindly request that you ensure timely deliveries in the future and compensate for the delays I
have faced.
I trust that you will take immediate action to resolve this issue. Please let me know how you plan
to address my concerns. I appreciate your prompt attention to this matter.
Thank you for your understanding and cooperation.
Sincerely,
[Your Name]
7. DÀN BÀI CHUNG CHO TẤT CẢ CÁC ĐỀ COMPLAINT

Letter of Complaint

Dear [Recipient’s Name],

I am writing to express my deep dissatisfaction with a recent purchase from your company. On
[date], I bought a [product/service] from your store, but unfortunately, it has not met my
expectations at all.

The [product/service] was defective and did not function as advertised. Specifically, I
encountered issues such as [specific problems]. This situation has caused me significant
inconvenience and frustration. I have attached photos and copies of receipts as evidence to
support my complaint.

I hope you understand the gravity of this issue and take prompt action to resolve it. I request a
full refund or an immediate replacement of the defective [product/service]. Your company has a
reputation for quality, and I am disappointed that my experience did not reflect this. I trust that
you will address this matter swiftly and ensure that similar issues do not occur in the future.

Thank you for your attention to this matter. I look forward to your prompt response.

Yours sincerely,
[Your Name]

UNIT 7: A REPORT GIVING SUGGESTIONS/ ADVICE/ RECOMMENDATIONS

1. Situation on cross-cultural teams
In a cross-cultural team, it is important to make sure that everyone gets along well. When staff
members do not get along, projects can be delayed and misunderstandings may happen. There
are several steps we can take to avoid this problem.
Firstly, we should get feedback from each team member. Listening to everyone helps us
understand their concerns and suggestions. Secondly, more training can be helpful. Training
sessions can teach team members how to work together more effectively. Thirdly, arranging a
meeting with the whole team is a good idea. During the meeting, everyone can discuss their
problems and find solutions together. Lastly, if necessary, we can move members to other teams
where they might fit better.
In conclusion, by taking these steps, we can help our team work better and avoid delays and
misunderstandings.
2. DÀN BÀI CHUNG CHO TẤT CẢ CÁC ĐỀ RECOMMENDATIONS:
Report Giving Suggestions/Advice/Recommendations
Dear [Recipient’s Name],
I am writing to provide a detailed report with suggestions and recommendations on how we can
improve our current practices regarding [topic].
At present, we are facing several challenges such as [current situation]. These issues have been
impacting our efficiency and overall performance.
After careful analysis, I have identified several key areas where we can implement changes to
address these problems.
Firstly, I recommend [suggestion 1], which will help to [benefit 1].
Additionally, implementing [suggestion 2] will provide [benefit 2].
These recommendations are based on best practices and successful strategies used by other
organizations in our industry. By adopting these changes, we can enhance our operational
efficiency, improve employee satisfaction, and achieve our long-term goals more effectively.
I have included detailed action plans and timelines for each recommendation in the attached
document. I look forward to discussing these suggestions with you in our next meeting and
hearing your feedback.
Thank you for considering these recommendations.
Yours sincerely,
[Your Name]

UNIT 8: A FORMAL EMAIL ( INFORMAL EMAIL) TO INFORM STAFF ABOUT AN

EVENT/ ACTIVITY OF THE COMPANY
1. Subject: Important Decisions from Monday’s Sales Meeting
Dear Team,
I hope this email finds you well. I am writing to inform you about the important decisions made
during Monday’s sales meeting.
Firstly, we need to understand our customers' views on our new product range. Therefore, we
will be conducting an online survey and offering incentives for participation.
Secondly, John Hedges, who has been the regional team leader for the past two years, will
replace the national sales team leader.
Additionally, we have identified that new sales staff lack proper training. We will contact a
training company immediately to arrange training sessions.
Lastly, the dates and venue for the upcoming conference are still to be confirmed. The possible
venues are the Plaza Hotel or Grand Moon.
Please feel free to reach out if you have any questions or need further details.
Best regards,
[Your Name]
2. Revise Informal Email to Formal Email

3. DÀN BÀI CHUNG CHO TẤT CẢ CÁC ĐỀ EMAIL INFORM DECISION:

FORMAL EMAIL:

Formal Email to Inform Staff About a Decision

Subject Line: Important Decision Update

Dear Team,

I am writing to inform you about an important decision that has been made regarding [specific
topic].

After careful consideration and discussions, the management has decided to [decision]. This
decision was made to ensure the best outcomes for our company and its employees.

The key reasons for this decision include [reason 1] and [reason 2]. We believe that this change
will lead to [benefits], improving our overall performance and satisfaction.

We understand that you may have questions or concerns about this decision. Therefore, we have
scheduled a meeting on [date] at [time] in [location] to discuss the details and address any
queries you might have. Your attendance and participation are highly encouraged.

Thank you for your attention to this important update. We appreciate your cooperation and
support as we move forward with this decision.

Best regards,
[Your Name]
[Your Position]

INFORMAL EMAIL:

Informal Email to Inform Decision

Hi [Friend’s Name],

I hope this email finds you well. I have some exciting news to share with you regarding a major
decision we have made recently.

After much discussion and consideration, we have decided to [decision]. This decision was
influenced by several factors, including [reasons].

We believe this change will bring numerous benefits, such as [benefits]. I wanted to personally
inform you about this decision because I know how much you care about [topic].

We are confident that this will lead to positive outcomes and improvements in our current
situation. I would love to catch up with you soon to discuss this in more detail and hear your
thoughts.
Your opinion is always valuable to me, and I am eager to know what you think about this new
direction. Let’s arrange a time to meet up or have a chat over the phone.

Looking forward to hearing from you soon.

Best,
[Your Name]

ĐỀ TRÊN FRENGLISH:
UNIT 8:

Subject: Important Update: Sales Office Relocation to Frankfurt

Dear Sales Team,

I am pleased to inform you that, due to our strong sales growth in Europe, the company has
decided to relocate our main sales office to Frankfurt, Germany. This move aims to enhance our
operations and better serve our customers in the region.

We understand that this is a significant change and may raise some questions. To address any
concerns and provide more information, we will hold a meeting this Friday at 3 PM in the main
conference room.

During this meeting, we will discuss the details of the relocation and answer any questions you
may have. We also value your feedback and would appreciate hearing your opinions on this
change.
Thank you for your understanding and cooperation. We look forward to your participation in the
meeting.

Best regards,

[Your Name]

UNIT 7

Subject: Recommendation for Language Training Courses

Dear General Manager,

I hope this message finds you well. I am writing to recommend some language training courses
for our company. After careful consideration, I believe our company needs training in English,
French, and Chinese. These languages are essential for our business because we have many
clients and partners from countries where these languages are spoken.

To address this need, I suggest three different options for language training:

1. In-House Training: We can hire professional language teachers to conduct classes at our
office. This option allows flexibility in scheduling and can be tailored to our specific
needs.
 2. Online Courses: There are many reputable online platforms offering language courses.
This option provides convenience and accessibility for all employees.
3. Language Institutes: We can partner with local language institutes to provide courses
for our employees. This option offers structured and intensive training programs.

After evaluating these options, I recommend the In-House Training program. It provides
personalized and flexible learning experiences, which I believe will be most beneficial for our
team.

Thank you for considering my recommendations. I look forward to your feedback.

Best regards,

[Your Name]

UNIT 5:

Subject: Complaint Regarding Recent Supply Order

Dear Supplier,

I am writing to tell you about problems with our recent order. We ordered 1000 crates of
giftware, which were delivered three days late. Also, we found that two crates were damaged and
some items inside were broken. This has caused a lot of trouble for us.

We have tried many times to talk to your team, but no one responded. We have had problems
with your deliveries before, and we are upset with the lack of communication.
To fix this, we need you to send new items for the damaged ones and look at our contract again
to stop these issues from happening again. If we do not hear back from you soon, we will be
forced to stop working with you and find a new supplier. Please reply to this complaint quickly
as we need to sort this out soon to keep our business running well.

We look forward to your quick and good response. Thank you for your attention to this email

Best regards,

[Your Name]
[Your Position]
[Your Company Name]

Dear Sir,

I am writing to explore potential investment opportunities with our company, HealthStreet Eats.
We specialize in healthy street food and have experienced significant growth over the past year.
To expand further and serve more customers, we are seeking an investment of $100,000.

This funding will help us secure a new preparation facility, enhance our equipment, and hire
additional staff. We would appreciate the opportunity to discuss our business plan with you in
detail.

Could we schedule a meeting at your earliest convenience?

Yours faithfully,

[Your Name]

Formal Email to Inform Staff About an Event/Activity

Subject Line: Important Update: Upcoming Company Event on [Date]

Dear Team,

I am excited to inform you about an upcoming event that is crucial for our company’s growth
and success. On [date], we will be hosting a significant company event at [location] from [time].

This event is designed to discuss new projects, set future goals, and foster better teamwork
among all departments. Your participation and input are vital to the success of this event, as we
value each team member’s contributions.

The agenda for the event includes presentations on upcoming projects, breakout sessions for
brainstorming, and a Q&A segment where you can address any concerns or suggestions. To
ensure that everyone is prepared, please review the attached agenda and come with any questions
or ideas you might have.

This event is not only an opportunity to align our efforts but also to strengthen our team spirit
and collaboration. Please make every effort to attend and participate actively.

Thank you for your attention and cooperation. I look forward to seeing you all there.

Best regards,
[Your Name]