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Looking
after your
stairlift
Model: 320 Outdoor
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Ask any one in our team
and they’ll say they’re
committed to providing
the best stairlifts. And
they’re true to their word.
Here at Stannah, our people are at the heart of everything we do.
No matter what their role, they share our passion for making world
class stairlifts.
Whether they are responsible for fitting a particular part or checking
each finished stairlift as it glides off the production line, each one
takes enormous care to ensure that every small detail is perfect.
This commitment and pride is inspired by the way they see our
customers - as individuals. Each employee understands that you
need to have complete faith that your stairlift will work exactly as it
should, so it can be everything you hope for.
It’s this personal involvement, along with our policy of making every
stairlift to order in our own Stannah facilities, that ensures that every
model that leaves our premises is as good as it can possibly be.
And there’s one vision that drives all these principles - the Stannah
pledge to be true to our word.
Everyone who works for us believes in what we stand for and is
committed to fulfilling our promise to you - to provide you with a
stairlift that offers all the quality, reliability and performance you
need to stay comfortable, safe and independent in your home.
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Service Log
It is important to us that our stairlifts always help you travel up and
down your stairs in the safest possible way. With this in mind, we
recommend our stairlifts are serviced twice a year by a Stannah
trained service engineer.
Installed by on / /
Position of wall switch
Date Service details Service Engineer
A stairlift is a device to transport a seated person up and down the stairs safely
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Welcome to your 320
User Guide.
To help you get the most from your new stairlift, please take a few minutes to
read this guide. Then, please keep this guide in a safe place in case you need
to check any details in the future.
If you feel unsure about any aspect of
your stairlift, please do not hesitate to
get in touch with your stairlift supplier,
details on the back page.
Thank you for choosing Stannah
320
Contents
Getting to know your stairlift 6-9 Serial No:
Using your stairlift 10
Power key 10
Additional calling controls 11
Unfolding the chair 12
Starting the stairlift 13
You will find important safety
Seatbelt 13
information wherever you see
Joystick controls 14 the SAFETY NOTICE symbol
Swivelling the seat 15 shown above.
Getting off the stairlift 16
Important:
Cleaning your stairlift 17
Your stairlift is not designed
Technical and safety 18 to operate in the event of
a fire and should not be
HELP 20
depended on as a means
Certification 23 of escape.
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Getting to know your stairlift
320 stairlift
shown in travelling position
8
3
4
1
2
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Getting to know your stairlift
1 On/off switch 6 Safety edges
The safety edges are there to
2 Power key stop the stairlift if they come
The keyhole is on the underside into contact with any obstacles.
of the chair arm. The key must be This stops anything from
inserted and turned to the on becoming trapped while the
position before the stairlift will stairlift is being used.
Using your stairlift
work. See page 20 for more
information.
3 Power Light
The green power light comes on 7 Battery charger
when the on/off switch and the Charges the batteries so that
power key are turned to the on the stairlift is always ready to
position. travel. It also ensures the
Cleaning your stairlift
stairlift will work during a
4 Joystick power cut.
Moves the stairlift in the direction
you want to travel. 8 Rail
5 Swivel levers
These are on both sides of
the seat. The seat will swivel
Technical and Safety
outwards at the top of the
stairs to help you get on or
off the stairlift.
Help
Certification
For the ‘HELP’section see page 20
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Getting to know your stairlift
Additional calling controls (optional)
Positioned at the top and bottom of the staircase, the additional calling controls
let you call the stairlift if it is at the opposite end of the staircase to you.
The controls will not work unless the power key is turned to the on position.
SAFETY NOTICE
Make sure no one else is using the stairlift before you call it.
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Getting to know your stairlift
Getting to know your stairlift
Master power switch
This switch is on the back of the base of the chair and should normally be left
switched on. The stairlift will not work if this switch is off.
You can switch the master power switch off – perhaps if you go away on
holiday and your stairlift will not be used for more than a week.
Using your stairlift
Remember to switch the
master power switch back
on when you return.
Cleaning your stairlift
Technical and Safety
Master power switch
Help
Certification
For the ‘HELP’section see page 20
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Using your stairlift
1. Turn on the power key
To turn on the power key OFF
O
N
Put the key into the keyhole on the underside
of the chair arm and turn it to the on position.
Switch the on/off switch to the on position.
The stairlift and the additional controls will not
work unless you have turned on the power key
and the on/off switch.
When the key and the on/off switch are in the
on position, the green power light on the armrest
will come on.
2. To switch off the power key
Turn the key to the off position and take
the key out.
The green power light will go off.
If you do not want to remove the key, leave the
key in the off position as shown.
OFF
O
N
For the ‘HELP’section see page 20
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Getting to know your stairlift
Using your stairlift
3. Using the additional calling controls
Use these when you want to move the stairlift to the opposite end of
the stairs.
Using your stairlift
To move the stairlift along
the rail
Press and hold the arrow button
on the additional control to
move the stairlift in the direction
you want.
You can move the stairlift
Cleaning your stairlift
whether the chair is folded or
unfolded.
There is further information on
how to unfold the chair on
page 12.
If you release the arrow button,
Technical and Safety
the stairlift will stop and will
not start again for a few seconds.
Wait for a few seconds before
starting the stairlift again.
Help
SAFETY NOTICE
Make sure no one else is using the stairlift before you call it.
Certification
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Using your stairlift
4. Unfold the chair
Your chair can be folded away when it is not in use to give you more
space around the top and bottom of your stairs.
To unfold the chair
Lower both armrests,
the seat and the footrest.
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Getting to know your stairlift
Using your stairlift
4. Settle into the seat and start the stairlift
Make sure the on/off switch is in the off position and the power light is off.
Then, settle yourself into the seat and put your seatbelt on.
When you are ready to travel up or down the stairs, switch the on/off
Using your stairlift
switch to the on position, and use the arm control to start the stairlift.
Pull the seatbelt across you and fasten together.
Cleaning your stairlift
Technical and Safety
Help
SAFETY NOTICE
Always wear a seatbelt. Only undo it when you have reached
Certification
the top or bottom of the stairs and are ready to get off.
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Using your stairlift
6. To start the stairlift
Move and hold the joystick in the
direction you want to travel - after
a few seconds the stairlift will start.
The delayed start is a safety feature.
When the stairlift has reached the
top or bottom of the stairs, it will
stop. If you release the joystick at
any point, the stairlift will stop.
SAFETY NOTICE
Only one person should ever use the stairlift at one time.
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Getting to know your stairlift
Using your stairlift
7. Swivel the seat
At the top of the stairs
you can swivel the seat
towards the landing to
help you get off the
Using your stairlift
stairlift.
You can also swivel
the seat to make it
easier to get on the
stairlift when you want
to go back down.
Cleaning your stairlift
To swivel the chair
Push the swivel levers
down fully on the sides
Technical and Safety
of the seat and swivel
the seat to the side.
You can only do this in
the direction of the top
of the stairs – this is a
safety feature.
Help
Certification
For the ‘HELP’section see page 20
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Using your stairlift
8. Getting off the stairlift
Make sure the on/off switch is in the off position and the power light is
off. Carefully, get off the stairlift and swivel the seat back to its travelling
position. You can fold the chair away if you wish.
To get off the stairlift
Unfasten the seatbelt
Carefully get off
Swivel the seat back to its
travelling position and fold
the chair away if you wish.
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Getting to know your stairlift
Cleaning your stairlift
If there are any aspects To clean the rail
Use a damp cloth to remove
of cleaning your stairlift any dust or dirt.
that you are unsure
To clean the upholstery
about, please call your Use a damp cloth to remove
Using your stairlift
Stannah supplier. any dust or dirt.
Do not use any solvent cleaners, bleaches, abrasives, synthetic
detergents, wax silicone polishes or aerosol sprays without
checking with your stairlift supplier first.
Weight limits
Cleaning your stairlift
The maximum weight limit depends on the angle of the stairs.
Angle Weight limit
Up to 45º 135kg (approx 21 stone)
Maximum sound emissions 70dB
Battery charger input: 100 - 240V AC 50/60 Hz
Technical and Safety
Output to stairlift: 24V DC 750mA.
Recycling and disposal of your stairlift
Do not dispose of any part of this product as everyday rubbish.
For more information about recycling and disposal of your
Help
stairlift, please contact your Stannah supplier, details on the
back page.
Certification
For the ‘HELP’section see page 20
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Technical and Safety
It is very unlikely that your stairlift will stop whilst travelling.
However, if it does and is causing an obstruction, we have
provided you with a hand-winding tool and instructions on
how to manually move your stairlift out of the way.
To move the stairlift using the
hand-winding tool
Switch off the master power switch.
See pages 9.
Remove the plastic cap on the side
of the chair base.
Put the hand-winding tool into
the hole where labelled.
Push the safety edge and turn
the handle as shown on the
label on the chair base.
SAFETY NOTICE
Never use the stairlift when the hand-winding tool is in the hole
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Getting to know your stairlift
Technical and Safety
Follow these points to make sure you always use
your stairlift safely.
Make sure no one else is using the stairlift before you call it using the
additional calling controls.
Using your stairlift
You can remove the power key to stop others from using your stairlift.
Always use the seatbelt. Only undo it when you have reached the top
or bottom of the stairs and are ready to get off.
Keep your elbows tucked in close to your body when using the stairlift.
Cleaning your stairlift
Only one person should ever use the stairlift at any time.
Never use the stairlift when the hand-winding tool is in the hole.
Never allow children to use the stairlift unsupervised.
Technical and Safety
Never attempt to dismantle the stairlift.
If you are home alone when using your stairlift, we recommend
carrying a mobile telephone, or some other communication device,
so you can alert others if you need help getting off the stairlift.
Help
Certification
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Help
It is unlikely that you will ever experience a problem with
your stairlift. If you do, please use the following checklist.
If the checklist doesn’t help you to solve the problem, contact your stairlift
supplier, details on the back page.
Stairlift will not move The power light is on
The power light is off Check that the chair is swivelled back
Check that the master power to its travelling position and that the
switch is switched on – see page 9. swivel levers are fully pushed down.
The chair will not move unless it is in
Check that the power key is this position – see page 6 and 15.
inserted and turned to the on
Check whether there is anything
position – see page 10.
obstructing the safety edges –
The stairlift will not work if either
of these are switched off. If there is, the stairlift can be moved in
the opposite direction to allow you to
remove the obstruction. You can then
continue to go up or down the stairs.
If your stairlift still does not move If steps 1 and 2 do not work, then alert
(1) turn the power key to the off another person in the home and ask
position, then back on. them to contact your Stannah supplier.
(2) move and hold the arm control in If you are home alone when using your
the downward direction – after a few stairlift, we recommend carrying a mobile
seconds the stairlift will start. Then telephone, or some other communication
call your Stannah supplier. device, so you can alert others if you
If the stairlift stops during the above, need help getting off the stairlift.
repeat steps 1 and 2 until you reach
the bottom of the stairs. As a last resort, swivel the chair towards
the top of the stairs, undo seatbelt and
exit up the stairs. Then call your Stannah
supplier.
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Getting to know your stairlift
Help
Stairlift is beeping
The batteries are not being charged
Please note that your stairlift can continue to run on battery power.
Check that the wall switch is on.
Using your stairlift
Check that there has not been a power cut.
If you cannot correct the fault, you can switch off the beeper by turning
the master power switch to the off position.
Then, please call your Stannah supplier. Details on the back page.
Cleaning your stairlift
Technical and Safety
Help
Master power switch
Certification
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Help
Product Labelling
135 kg 45º
320 Andover England
Model Stannah Weight
Number Supplier Limit
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Getting to know your stairlift
EU Declaration of Conformity
In accordance with European Parliament and Council Decision No 768/2008/EC Annex III
1. Product model:
Product Stairlift with straight outdoor rail – incorporating the 320 manual swivelling chair
Model 320
Using your stairlift
Serial no. 32016010001 - 32026529999
2. Manufacturer: Importer:
Name Stannah Stairlifts Ltd Stannah GmbH
Address Watt Close, East Portway Jägerhofstraße 29,
Andover, Hampshire 40479 Düsseldorf,
England SP10 3SD Germany
3. This declaration is issued under the sole responsibility of the manufacturer.
4. Object of the declaration: Key components – Chair, Carriage, Rail and Kits
5. The object of the declaration described above is in conformity with the relevant Union harmonisation
legislation:
Cleaning your stairlift
2006/42/EC The Machinery Directive
2014/30/EU The Electromagnetic Compatibility Directive
2011/65/EU The Restriction of Hazardous Substances Directive
6. References to the relevant harmonised standards used or references to the other technical
specifications in relation to which conformity is declared:
Reference
EN 81-40:2008 Safety rules for the construction and installation of lifts. Special lifts for the
transport of persons and goods. Stairlifts and inclined lifting platforms intended for
persons with impaired mobility
7. According to Directive 2006/42/EC article 12.3(a), the machinery is manufactured in accordance with
the relevant harmonised standard EN 81-40:2008 and followed the procedure for assessment of
conformity with internal checks on the manufacture of machinery, provided for in Annex VIII.
Technical and Safety
The procedure for Internal Production Control (Module A) has been followed for the other directives
8. Additional information:
This machinery must be installed, commissioned and tested in accordance with the instruction
manual.
The technical documentation for the machinery is available from:
Ross Pascoe – Chief Technical Officer at the manufacturer address above.
Place of issue Andover
Date of issue 20 September 2021
Name Andrew Hastilow
Function Managing Director
Help
Signature
Rev 3 – 20/9/2021
Certification
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Notes
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Notes
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We’re here to help,
everyday and everywhere.
At Stannah we know our business
isn’t just about stairlifts - it’s
about you, too. That’s why if you
ever need help, we’re right there.
In the unlikely event that you need help with your stairlift, we’re never more
than a phone call away. If you experience a problem and are unable to
resolve it there’s no need to worry - we’re always ready to help. See details
on the back page.
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Contact Details
Stannah Stairlifts, Watt Close, East Portway, Andover, Hampshire,
SP10 3SD, United Kingdom www.stannah.com
Issue 9 September 2021
600130
English Original Instructions
