The Rainbow Telephony connector
by Alcatel-Lucent Enterprise for
Microsoft Teams
Seamlessly integrate telephony features
into your Microsoft® Teams application
The Rainbow Telephony connector for Microsoft
Teams from Alcatel-Lucent Enterprise integrates with
your application and existing collaboration features
to provide enriched telephony capabilities and more
optimized with Microsoft Teams.
Purchasing and deploying new solutions can be
expensive, time-consuming, and often crippling for
businesses that need to scale quickly and adapt to
changes on the fly. Users must become familiar with
new technologies, user interfaces, or applications,
which can extend deployment time and impact day-to-day
operations. To minimise stress and increase adoption rate, businesses can now connect an existing
Alcatel-Lucent Enterprise PBX, on premises or in the cloud, or a third-party PBX, to Microsoft Teams
and continue to benefit from existing investments without the need to rip and replace.
With the Rainbow by ALE telephony connector for Microsoft Teams users benefit from:
• Support of multiple user profiles: control your desk phone and be mobile with your laptop or smartphone;
select the profile that suits you most in a given situation
• ALE business telephony: multiple calls, hold/return, 3-way-conference, transfer, speed dial keys.
• Call forwarding: immediate, conditional**,
• Detailed call history: outgoing, incoming, missed calls with notifications.
• 2-way-presence synchronisation with Teams calls: no more disturbing phone calls during a Teams conference*,
• Directory integration: search your ALE PBX phonebook** or Rainbow (users, business, personal) directory.
• Voice message notifications, remote access, or visual voice mail**,
• Single-sign-on when using Microsoft Azure.
*Please note that due to limitations on the Microsoft side the presence synchronisation isn’t real-time but with a delay of up to 20 seconds
**Features depend on the existing PBX - visual voice mail is not available for OXE; conditional call forwarding is not available for OXO.
Datasheet
Rainbow by Alcatel-Lucent Enterprise Telephony Connector for Microsoft Teams
Features Benefits
Desktop client integration Facilitate user adoption, reduce the learning curve for new services, improve user/agent comfort, reduce
pressure on IT
Telephony integration The best of both worlds; business application and phone quality to interact with internal and external
users by leveraging the existing telephony system
Integration of the active directory Automatic synchronisation of the application with the active directory allowing easy and intuitive contact
management
Cloud-based solution Adopt Software as a Service (SaaS), optimise IT operations, improve total cost of ownership
Prerequisites
With the “Business” licence, Rainbow Telephony connector is available for the following configurations :
• Alcatel-Lucent OmniPCX Enterprise R12.2 or higher
¬ Alcatel-Lucent OXO Connect R3.x or higher
¬ Third-Party PBX (Cisco, Avaya, NEC, Mitel) on page 2
• Rainbow subscriptions:
¬ Rainbow Business Licence
¬ Rainbow Enterprise Licence
• Telephone system:
¬ Alcatel-Lucent OmniPCX® Enterprise R12.2 or higher
¬ Alcatel-Lucent OXO Connect R3.x or higher
¬ Third-party PBX (Cisco, Avaya, NEC, Mitel)
Pricing and how to order
The Rainbow Telephony connector is available to users with a licence (Business, Enterprise).
To configure the application please refer to the Rainbow Help Center.
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Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. © Copyright 2023
ALE International, ALE USA Inc. All rights reserved in all countries. DID20101401EN (June 2023)
