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QSN Thesis

The document presents survey results regarding customer perceptions of a beauty salon across various dimensions including tangibility, responsiveness, therapist quality, pricing, and overall performance. Key findings indicate high satisfaction with cleanliness, prompt service, and the skills of beauticians, alongside positive feedback on pricing clarity and treatment benefits. Overall, the majority of respondents expressed willingness to recommend the salon and return for future visits.

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Bikram
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29 views2 pages

QSN Thesis

The document presents survey results regarding customer perceptions of a beauty salon across various dimensions including tangibility, responsiveness, therapist quality, pricing, and overall performance. Key findings indicate high satisfaction with cleanliness, prompt service, and the skills of beauticians, alongside positive feedback on pricing clarity and treatment benefits. Overall, the majority of respondents expressed willingness to recommend the salon and return for future visits.

Uploaded by

Bikram
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1.

TANGIBILITY OF BEAUTY SALON:

SL.NO. STATEMENT SA A NS DA SDA TOTAL


1. Employee has clean, neat uniform 5.6% 66.7% 16.7% 5.6 5.6% 100%
%
2. Salon were bright and well lighted 11.1% 77.8% 11.1% - - 100%
3. Equipments are new and modern 5.6% 83.3% - 5.6 5.6% 100%
%

2. RESPONSIVENESS OF BEAUTY SALON:

SL.NO. STATEMENT SA A NS DA SDA TOTAL


1. Prompt response to the request 22.2% 55.6% 22.2% - - 100%
2. Delivering correct information 5.6% 77.8% 11.1% 5.6% - 100%
3. Willingness to help customers 11.1% 83.3% - 5.6% - 100%
4. respond to customer’s request 16.7% 66.7% 16.7% - - 100%

3. THE THERAPIST (BEAUTICIAN) OF BEAUTY SALON:

SL.NO STATEMENT SA A NS DA SDA TOTAL


.
1. Friendliness and helpfulness of the 11.1% 72.2% 16.7% - - 100%
beauticians
2. Knowledge and skills of beauticians 27.8% 55.6% 16.7% - - 100%
3. Beauticians experience in the 22.2% 66.7% 11.1% - - 100%
treatment

4. PRICE OF BEAUTY SALON:

SL.NO. STATEMENT SA A NS DA SDA TOTAL


1. Accuracy and clarity of billing 16.7% 55.6% 22.2% 5.6% - 100%
2. Discount offer by the salon 22.2% 50% 27.8% - - 100%
3. Satisfaction of price 16.7% 72.2% 11.1% - - 100%

5. PERCEIVED PERFORMANCE OF BEAUTY SALON:

SL.NO. STATEMENT SA A NS DA SDA TOTAL


1. Beauty salon treatments are 22.2% 61.1% 16.7% - - 100%
relaxing and beneficial
2. Expectations are completely 16.7% 72.2% 11.1% - - 100%
fulfilled by the salon
3. Recommendation to others 38.9% 50% 11.1% - - 100%
4. Overall Satisfaction with the beauty 38.9% 38.9% 22.2% - - 100%
salon
5. Visit again 27.8% 61.1% 11.1% - - 100%

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