1. What is the primary purpose of communication?
a) To confuse people
b) To exchange information
c) To avoid interaction
d) To create misunderstandings
2. Which of the following is NOT a type of communication?
a) Verbal
b) Non-verbal
c) Musical
d) Written
3. What is the key element of effective communication?
a) Clarity
b) Noise
c) Ambiguity
d) Interruptions
4. Which type of communication uses body language, gestures, and facial expressions?
a) Verbal
b) Non-verbal
c) Written
d) Mass
5. What is downward communication?
a) Communication from lower to higher levels
b) Communication between peers
c) Communication from higher to lower levels
d) Communication outside the organization
6. Which of the following is an example of written communication?
a) Telephone conversation
b) Email
c) Handshake
d) Facial expression
7. Which of these is NOT a characteristic of effective communication?
a) Clarity
b) Feedback
c) Ambiguity
d) Listening
8. What is the process of encoding in communication?
a) Understanding a message
b) Sending a message in a coded format
c) Receiving a message
d) Providing feedback
9. Which communication type is the fastest?
a) Written
b) Verbal
c) Non-verbal
d) Digital
10. What is the most commonly used medium for formal communication?
a) Social media
b) Official letters
c) Hand signals
d) Body language
11. Communication is considered complete when:
a) The sender speaks
b) The receiver understands the message
c) The sender stops talking
d) The receiver remains silent
12. What is lateral communication?
a) Between different organizations
b) Between employees of the same level
c) Between different levels of management
d) Between an organization and its customers
13. What is upward communication?
a) Communication from employees to management
b) Communication from top management to employees
c) Communication outside the organization
d) Informal conversation
14. A characteristic of written communication is:
a) It is informal
b) It can be preserved as a record
c) It is instant
d) It does not need to be clear
15. Which communication type is permanent and legally valid?
a) Verbal
b) Non-verbal
c) Written
d) Oral
16. What is verbal communication?
a) Use of body language
b) Use of spoken or written words
c) Use of gestures
d) Use of silence
17. Which is an example of non-verbal communication?
a) A written letter
b) A handshake
c) A phone call
d) A video message
18. Intercultural communication involves:
a) Communication within a single culture
b) Interaction between people from different cultures
c) Only non-verbal communication
d) Use of slang
19. In classroom communication, the primary sender is:
a) The students
b) The teacher
c) The blackboard
d) The internet
20. Effective verbal communication depends on:
a) Use of difficult vocabulary
b) Clarity and tone
c) Speaking quickly
d) Avoiding eye contact
21. Which is NOT a barrier in intercultural communication?
a) Language differences
b) Gestures
c) Cultural understanding
d) Stereotypes
22. Which is a feature of effective classroom communication?
a) One-way information flow
b) Interactive discussion
c) No student feedback
d) Only written material
23. What is paralanguage?
a) Use of sign language
b) Tone, pitch, and speed of speech
c) Use of complex words
d) Avoiding emotions in speech
24. Which is an example of verbal communication in a classroom?
a) A teacher using a whiteboard
b) A teacher giving a lecture
c) A student raising a hand
d) A student smiling
25. Which type of communication is best for immediate feedback?
a) Written
b) Non-verbal
c) Verbal
d) Mass
26. What is a common communication barrier?
a) Clarity
b) Language differences
c) Active listening
d) Direct feedback
27. Noise in communication refers to:
a) Physical background sounds
b) A clear voice
c) Understanding the message
d) Face-to-face discussion
28. Psychological barriers to communication include:
a) Technical issues
b) Stress and emotions
c) Poor handwriting
d) Wi-Fi problems
29. A semantic barrier occurs due to:
a) Emotional stress
b) Misunderstanding words and symbols
c) Poor listening skills
d) Technical failures
30. A major barrier in intercultural communication is:
a) Language
b) Similar beliefs
c) Understanding
d) Friendly gestures
31. What is mass media?
a) A small communication group
b) Communication reaching a large audience
c) Private conversations
d) Personal emails
32. Which is NOT an example of mass media?
a) Television
b) Newspaper
c) Phone calls
d) Radio
33. The primary function of mass media is:
a) To spread gossip
b) To educate, inform, and entertain
c) To restrict information
d) To create barriers
34. Social media is an example of:
a) Traditional media
b) Digital mass media
c) Personal communication
d) Formal letters
35. Which is a negative effect of mass media?
a) Spreading misinformation
b) Increasing literacy
c) Promoting culture
d) Educating people
What is the most important element in communication?
a) Noise
b) Message
c) Interruption
d) Silence
Which communication is the fastest and most effective?
a) Written
b) Verbal
c) Digital
d) Mass
Which of these is NOT an example of interpersonal communication?
a) A phone conversation
b) A personal email
c) A newspaper article
d) A face-to-face discussion
In the communication process, who is the sender?
a) The one receiving the message
b) The one transmitting the message
c) The one decoding the message
d) The one interfering with the message
Which type of communication is best for legal documentation?
a) Verbal
b) Written
c) Non-verbal
d) Oral
In communication, decoding refers to:
a) Writing a message
b) Interpreting the message
c) Sending a message
d) Ignoring the messsge
Which of the following is NOT a mode of non-verbal communication?
a) Eye contact
b) Hand gestures
c) Written letters
d) Facial expressions
What is the final step in the communication process?
a) Encoding
b) Feedback
c) Noise
d) Message transmission
. Which of the following can be a formal communication channel?
a) Gossip
b) Official reports
c) Personal messages
d) Casual talk
Which is a key feature of informal communication?
a) Official structure
b) Hierarchy
c) Spontaneous interaction
d) Legal documentation
What is one characteristic of effective communication?
a) Ambiguity
b) Clarity
c) Complexity
d) Irrelevance
Which of the following is an example of formal communication?
a) Office memo
b) Friendly chat
c) Social media post
d) Whispering
. Active listening means:
a) Just hearing the speaker
b) Understanding and responding
c) Ignoring the message
d) Speaking while listening
Which of these is NOT a verbal communication method?
a) Telephonic conversation
b) Video call
c) Email
d) Face-to-face meeting
. Which element is important in non-verbal communication?
a) Loud speaking
b) Tone of voice
c) Complex language
d) Long speeches
In intercultural communication, a major challenge is:
a) Same language
b) Different cultural perspectives
c) Common beliefs
d) Similar backgrounds
Group communication involves:
a) One person
b) Many people
c) No interaction
d) Private conversations
Classroom communication should be:
a) One-way
b) Interactive
c) Confusing
d) Full of noise
Which is NOT a barrier to effective classroom communication?
a) Noise
b) Lack of engagement
c) Clear speech
d) Language difficulties
The best way to ensure effective communication is:
a) Speaking fast
b) Providing feedback
c) Using complex words
d) Avoiding responses
Which is a physical barrier to communication?
a) Language differences
b) Noise in the surroundings
c) Emotional stress
d) Prejudices
A psychological barrier to communication is:
a) Bad handwriting
b) Emotional stress
c) Loud surroundings
d) Weak internet connection
Semantic barriers arise due to:
a) Differences in perception
b) Poor internet
c) Noisy environment
d) Lack of technical skills
Which of these is NOT a communication barrier?
a) Language
b) Clarity
c) Stereotypes
d) Cultural differences
What is a common technical barrier to communication?
a) Good internet
b) Network failure
c) Face-to-face interaction
d) Simple language
A cultural barrier to communication can be:
a) Different traditions and values
b) Clear pronunciation
c) Proper tone
d) Active listening
A person who refuses to listen due to personal beliefs is affected by:
a) Physical barriers
b) Psychological barriers
c) Technical issues
d) Logical understanding
What can help overcome barriers to communication?
a) Prejudices
b) Active listening
c) Poor vocabulary
d) Ambiguity
Which barrier is caused by an unclear message?
a) Technical
b) Semantic
c) Physical
d) Cultural
A good way to minimize communication barriers is to:
a) Use clear language
b) Speak unclearly
c) Avoid listening
d) Use jargon
