PREMIERE GLOBAL COMMUNICATIONS OPERATING SYSTEM

PREMIERE GLOBAL SERVICES, INC.

ADVANCED STRATEGIES GROUP

MARCH, 2007
Premiere Global Services (PGI) is a global provider of on-demand communication
technologies-based solutions that automate, simplify and improve communication-centric
business processes. Its end-to-end suite of platform-based applications, called the Premiere
Global Communications Operating System (PGiCOS), helps approximately 60,000 enterprise
customers worldwide increase sales, improve productivity and efficiency, and enhance
customer loyalty and retention, by empowering them with new ways to communicate with,
market to and service their constituents.

The ever increasing rate of change in today’s global economy is driving every business to
continually improve in order to exceed customer needs and to stay ahead of the competition.

Key challenges go beyond simply evolving strategies and deploying new tactics. In order to
excel, companies require:

• Simplified methods to communicate with all their constituents (customers, employees,

advisors, investors, vendors, etc.);
• Integrated business processes to increase sales and to enhance customer loyalty;
• The ability to reach anyone, anytime, anywhere, instantly;
• Creative ways to collaborate to improve productivity;
• Personalized high-touch employee retention capabilities;
• Improved document handling and automated workflow management;
• Increased marketing campaign effectiveness;
• Enhanced regulatory compliance and standards adherence; and
• A new flexible environment where customers’ needs can be met in real-time.

PGI is committed to turning this vision into a reality for its enterprise customers and
technology partners. The Premiere Global Communications Operating System is an end-to-
end suite of industry-leading applications developed on a single on-demand platform with
secure open access to PGI’s entire suite of applications.

PGiCOS

Unlike traditional operating systems that are installed on a company’s PC or server, PGiCOS is
offered on-demand as a network service.
This flexible platform enables enterprises worldwide to automate their businesses in order to
gain a competitive advantage in sales, service, support and operations. PGiCOS development
has focused on applications that automate manual and paper-intensive business processes.
These processes, which range from customer lifecycle management, to employee
collaboration and career management, to billing and collections, can be automated, simplified
and made more secure with PGiCOS applications. For example:

• Financial organizations are required to provide periodic account updates to their

customers. PGI’s Document Delivery Solutions can replace the traditional method of
mailing paper statements with more cost-effective and secure electronic document
delivery;

• Mortgage brokers are required to collect several disparate paper documents for a typical
mortgage application. PGI’s Desktop Fax Solutions can streamline and accelerate the
process by replacing paper documents with electronic files;

• Regulatory requirements may dictate that inter-departmental communications are tightly

controlled to ensure compliance. Legal and compliance professionals can simplify the
scheduling, management, recording and distribution of meeting content and results
with PGiCOS’s Conferencing Solutions that include secure content management and
retention of multi-media communications for archival purposes;

• Collections processes can be inefficient and expensive. PGI’s Accounts Receivable

Management Solutions can help CFOs and finance professionals automate and
accelerate the collections process by replacing the need for manual collections
agencies; and

• Training and managing employees in disparate locations is a growing challenge. PGI’s

Conferencing Solutions can help HR professionals replace the need for employee travel
to in-person training meetings with cost-effective, easy-to-use virtual training
sessions.

By simplifying, automating and improving these and other communication-centric business

processes, PGiCOS offers high customer value and delivers meaningful returns on investment
to enterprise customers. The flexibility of PGiCOS allows companies to solve many of the
global challenges facing the market today. For example:

• Enterprise communications systems are getting more complex and harder to manage,
with interoperability issues and the integration challenges of combining services from
disparate vendors. As such, IT professionals prefer end-to-end suites of services that
work together seamlessly from the start;

• More companies prefer to acquire communications services on-demand rather than

investing in premise-based equipment, in order to better match the pace of innovation
and to substitute variable expense for large capital expenditures;

• IT professionals prefer managing fewer vendor relationships, favoring strategic vendors

who offer a comprehensive suite of services;

• Companies are looking to augment and enhance the capabilities of their enterprise data
management systems (CRM, ERP, etc.) in order to maximize the returns on their
investments in these systems; and

• Enterprises worldwide are looking to automate their businesses in order to gain a

competitive advantage in sales, service, support and operations.
Premiere Global provides real-time, security-rich access to its entire suite of on-demand
solutions via the Web, through custom and third-party portals and through integration
partners. For added flexibility, PGI offers an innovative suite of mobile applications which are
compatible with all leading mobile devices. Enterprise customers can securely leverage the
power of PGiCOS through the Internet via PGI's enterprise microsites and soon its new Web
portal, PGiConnect.com, which is scheduled to launch in the second quarter of 2007.
Specifically, enterprise customers can access a PGI application, activate a constituent
communication, monitor its progress, generate custom reports and review their invoices
directly from their desktop or Internet-enabled device.

With open standards access to technology and business applications via the PremiereConnect
API suite, enterprise customers and technology partners are able to integrate PGiCOS
capabilities into their existing ERP, CRM, human resources and other enterprise systems,
resulting in increased functionality and improved business processes.

Open access to PGiCOS also enables companies to combine multiple PGI applications
together to create custom solutions that are tailored to their specific business needs. The
customer-centric development of these composite applications represents the next generation
of highly-targeted innovation, delivering even greater value and illustrating the flexibility and
power of PGiCOS.

In 2006, over 500,000 unique users employed PGiCOS business applications to grow sales, to
increase the productivity of their knowledge workers, to improve corporate efficiency, to
ensure regulatory compliance and to enhance their customer loyalty and retention.
Fundamental elements of PGiCOS are detailed in the following sections.

PGI Communication Technologies Platform

PGiCOS provides mutli-channel technology applications that are available around the clock
and around the globe. These technology applications are powered by a full range of
communication technologies that include evolving Web 2.0 standards, emerging data transfer
and collaboration technologies, and state-of-the-art security protocols.

Enterprise customers and technology partners can access and employ PGiCOS technology
applications by integrating directly to the PGiCOS’s tightly integrated network of platforms via
Web services standards, such as SOAP and XML. Users can select the technology applications
they need to solve their individual communication challenges and embed them directly into
their existing enterprise systems and third party applications.

PGiCOS’s many technology applications include:

• Enhanced HTML email delivery with click-through tracking, campaign management services,
relational database functionality, and transactional event triggering;

• Global fax delivery on a one-to-one or one-to-many basis;

• Inbound fax capture that converts faxes into electronic documents for delivery to a
recipient’s existing email account as a PDF, encrypted PDF or TIFF attachment;

• Enhanced automated speech, including call pacing, transfer pacing, answering machine
detection, voice scripting, text-to-speech, right-party verification and hot key transfer
capabilities;

• Audio conferencing, including automated TDM and VoIP services and event-based, operator-
attended platforms; and

• Web conferencing that supports integrated audio controls, presentation sharing, application
sharing, video and live IM support.

PGiCOS technology applications are built on the foundation of an enterprise class platform.
The platform’s global network operations center is located in New Jersey and provides real-
time monitoring to ensure reliability. Major facilities around the world include New Jersey,
Georgia, Colorado, Kansas, London, Tokyo and Sydney, with additional delivery infrastructure
in Singapore, Korea, Italy, Spain and Germany.

Fault-tolerant systems are strategically positioned worldwide to provide fail-over and disaster
recovery capabilities. PGI’s global network of servers can move traffic seamlessly from one
center to another in order to deliver traffic in the most expeditious fashion. PGI’s current SIP-
based Conferencing applications provide for real-time fail-over from one center to another by
instantly rerouting packets to a different IP address.

PGI has deployed more than 142,000 conferencing and delivery ports. The amount of
bandwidth consumed on a global basis by the platform is significant – major facilities have
numerous OC-48 circuits that provide both TDM capacity and data capacity for IP traffic at
major meet-me points for carriers. Over 60% of PGI’s voice terminating traffic today is
handed-off to carriers in VoIP via SIP and converted to TDM for termination into the PSTN
network at the edge. Today, nearly 50 million conferencing minutes a month traverse PGiCOS
media server platform in pure SIP.

PGiCOS platform architecture and scale enable high throughput, with the ability to process
and deliver greater than 20,000 communications a minute. In total, PGiCOS processes and
delivers 25-30 million communications every business day and greater than six billion
communications annually.
PGI’s data delivery platforms successfully completed the American Institute of Certified Public
Accountants' Statement on Auditing Standards No.70 (SAS 70) Type II audit. This audit of
controls related to the processing of automated data management and delivery solutions, and
related general computer controls, in its data processing locations in the U.S. (New Jersey),
U.K. (York), Japan (Tokyo) and Korea (Seoul). PGI also conforms to ITIL best practices
procedures.

The scalability of PGI's platform provides the foundation of a powerful Communications

Operating System for enterprise customers and technology partners to deliver their mission-
critical daily communications.

PremiereConnect API
The communications industry is in the midst of a fundamental shift, as providers move from
closed TDM networks to open IP networks. Along with this technology shift, the industry is
witnessing a migration from legacy applications based on proprietary hardware and software
to new, more powerful applications based on off-the-shelf components, open-source software
and industry standards. Together, these trends are enabling the development of more robust
applications and giving customers more purchasing power, as purchasing decisions are no
longer driven solely by service access and delivery coverage.

The same dynamics which have fostered the move to “software as a service” for IT
applications are now impacting the market for communications applications, resulting in
greater application value, faster speed-to-service and lower cost to implementation.

While the ability to provide applications across the broadest range of communications
technologies sets PGI apart from its competitors today, a contributor to its long-term
competitive advantage includes its extensible product architecture and its open, Web
services-based application platform. Using Web services, businesses can integrate their
existing enterprise applications directly into PGiCOS’s highly-available, global platform.

Access to the PGiCOS platform is provided via a comprehensive software development kit
(SDK) called PremiereConnect. This SDK and related support programs enable PGI’s
technology partners, systems integrators and enterprise IT departments to integrate PGiCOS
into their unique products and applications. PremiereConnect offers a set of open APIs based
on XML, SOAP, HTTPS, and other common Web technologies.

Through PremiereConnect, developers have unified programmatic access to the technologies

and services residing on the platforms of PGiCOS, including all delivery modalities as well as
the commerce-critical systems required to provision users, administer services and bill
customers. PremiereConnect enables numerous communication capabilities, including
inbound and outbound document imaging/management, email messaging, mobile messaging
(SMS, MMS, WAP Push), and voice call management.

PremiereConnect offers a number of benefits, including:

Accelerated Application Development: By using industry standards, well-defined

interfaces and familiar development tools, software developers can rapidly take an application
idea from concept to prototype to production. Developers can quickly replace labor-intensive
manual processes with automated routines and combine multi-channel technologies into
innovative and powerful solutions.

Composite Applications: The open nature of PGI's platform enables its customers and
technology partners to create custom, next generation applications by combining multiple PGI
applications together - resulting in mashups that address specific customer needs, no matter
how specialized.
Increased Channel Revenues: In a competitive environment where greater application
value is paramount, PGiCOS users benefit from an ecosystem of PGI technology partners and
systems integrators who can fashion new solutions based on their expertise, their technology
and the power of PGI’s platform. This third party development increases the breadth of
PGiCOS solutions, offering new features, functionality and capabilities that benefit all users.

Custom Application Stability and Longevity: With the advent of PremiereConnect,

customer-specific solutions can be delivered without requiring special, “one-off” platform
instances using separate code bases. This allows PGI’s enterprise customers to leverage the
most current application version possible while preserving their custom integration with
minimal cost.

Technology Evolution: By freeing PGI’s R&D resources to focus on delivering new

applications and enhanced technologies, rather than on keeping multiple application platforms
current, PremiereConnect helps give PGiCOS users access to new technologies as they
become available, while using their existing access methods.

Targeted Applications: An ecosystem of technology partners and systems integrators paves

the way for custom applications serving specific markets, such as crisis management
solutions, or horizontal applications like SAP® or Oracle® business system integration. This
P

enables best-of-breed application development by groups best suited to address those

markets.

The PremiereConnect interface to PGiCOS enables enterprises to develop custom applications

that save time, money and improve service. It also empowers best-of-breed application
developers to integrate communication technologies into their solutions to increase their
functionality and competitiveness.

PGI Business Applications

At the core of the Premiere Global Communications Operating System is PGI's on-demand
communication technologies platform that is the foundation for its suite of advanced business
communication applications. PremiereConnect enables access to communication technologies
that reside on the platform via an open standards-based interface that supports development
of packaged, third-party and custom applications. This approach allows PGI to provide a full
suite of proprietary, industry-specific applications, while also enabling partners and customers
to create custom solutions that integrate capabilities of PGiCOS along with their existing IT
systems and business processes.

Premiere Global delivers industry-specific applications within six solution sets: Conferencing,
Desktop Fax, Document Delivery, Accounts Receivable Management, Notifications &
Reminders, and eMarketing.

Conferencing Solutions

Conferencing Solutions include a full-suite of traditional and VoIP-based audio conferencing

and Web conferencing services for all forms of group meetings, from large events, such as
investor relations calls and training sessions, to smaller meetings, such as sales planning calls
and project team meetings. Conferencing services include automated reservationless
conferencing, global reservationless conferencing with approximately 75 local access points,
operator-assisted event conferencing, and Web conferencing. In addition, PGI offers a mobile
application, PGi ConferenceAnywhere, which enables users to easily conduct conference calls
from their mobile devices with the full power of PGI's conferencing bridge in the palm of their
hand. ConferenceAnywhere can be used without the need to remember dial-in numbers or
passcodes. PGiCOS supports nearly three billion conferencing minutes annually.

Examples of PGiCOS industry-specific applications are listed below:

Manufacturing:
• Sales meetings;
• Web seminars;
• Focus groups;
• Product rollouts and training;
• Public relations calls; and
• Employee training

Transportation:
• Travel promotions;
• Benefits rollout;
• Town hall meetings;
• Investor relations calls;
• Executive team meetings;
• Business continuity; and
• Disaster recovery

Development:

• Project planning sessions with web-based white boarding;

• Team meetings;
• Marketing rollouts;
• Product management strategy sessions;
• Seamless integration of dispersed development teams;
• Online continuing education;
• Budget meetings; and
• Product support
Desktop Fax Solutions

The Desktop Fax Solutions include an easy-to-use, automated electronic fax application, PGi
Fax2Mail, which enables subscribers to send and receive faxes using their computer and
existing email account instead of a traditional fax machine. To send a fax, PGiCOS converts
email attachments into fax documents and delivers them to the recipient’s fax machine. To
receive a fax, the sender faxes the document to a user’s personal fax number where it is
converted into an email attachment and delivered to their email inbox. The application is
managed through an easy-to-use Web interface. Additionally, PGI’s PGi PremiereAnywhere
application enables mobile users to send documents and email attachments from their mobile
device to any fax machine in the world to be printed. In 2006, PGiCOS converted more than
50 million documents on behalf of its customers.

Examples of PGiCOS industry-specific Desktop Fax applications are listed below:

Financial services:
• Mortgage application processing;
• Rate lock confirmations and authorizations;
• Price quotes;
• Insurance claims processing; and
• Accident reports receipt and delivery

Healthcare:
• Insurance claims;
• Confidential documents;
• Patient records; and
• Medical test results

Document Delivery Solutions

Document Delivery Solutions automate paper-intensive business processes through the

conversion of paper documents into electronic files, which can be forwarded, accessed and
archived remotely through any existing email account or a Web interface. Documents can be
sent as an encrypted email, an electronic fax, or made available on a secure Web interface for
online presentment. To ensure document security, sensitive data can be delivered securely
through PGI’s proprietary technology. Online administration tools enable control of user
registration, account profiles, and service settings and options, such as cover sheet/email
design, billing and delivery reports. In 2006, PGiCOS delivered approximately 400 million
documents as electronic files within this solution set.

Examples of PGiCOS industry-specific Document Delivery applications are listed below:

Financial Services:
• Research report distribution;
• Cash management settlements;
• Sweep accounts;
• Rate sheets delivery;
• Securities and investment statements; and
• Stock trade confirmations

Technology:
• Inventory reports;
• Purchase orders;
• Pricing quotes;
• Order processing receipts; and
• Engineering change notices
Accounts Receivable Management Solutions

The Accounts Receivable Management Solutions enable businesses to contact their past-due
accounts and collect payments in a fast, automated and cost-effective manner, without the
need for live agents. These solutions offer customizable features, including automated
payment, recipient authentication, personalized messages with text-to-speech, hot key
transfer to a live operator for assistance, call throttling and transfer pacing to match available
call center resources, and customizable reporting.

Examples of PGiCOS industry-specific Accounts Receivable Management applications are listed

below:

Utilities:
• Service disruption or cancellation alerts;
• Agent or call center productivity;
• Payment verification; and
• Payment due reminders

Healthcare:
• Payment processing;
• Automated collections;
• Dunning notifications; and
• Late payment notifications

Notifications & Reminders Solutions

The Notifications & Reminders Solutions enable clear and compelling communications between
businesses and their constituents via automated speech, email, fax and SMS. Customers can
select the best delivery method based on message content, urgency, required recipient
action, and recipient preferences. PGI's multi-channel platform provides the global scale
required for the most demanding applications. This suite of on-demand applications provides
customizable features, including recipient authentication, personalized messages with text-to-
speech, hot key transfer for interactive messaging, data collection, and real-time, online
summary reports.

Examples of PGiCOS industry-specific Notifications & Reminders applications are listed below:

Retail:
• Account balance notifications;
• Back order notifications;
• Inventory and out-of-stock notifications;
• Voice or email coupons;
• Shipping confirmations; and
• Rebate notifications

Travel and hospitality:

• Flight delay notifications;
• Travels alerts;
• Itinerary change notifications;
• Pricing alerts; and
• Reservation and schedule confirmations
eMarketing Solutions

The eMarketing Solutions leverage event and customer data in real time to create highly
relevant, personalized email marketing campaigns that result in increased response rates and
improved customer relationships. With an open standards platform, PGI's full suite of email
campaign management tools and intuitive user interface empower enterprise customers to
unlock the value of their customer data by translating it into actionable email marketing
campaigns. PGI's eMarketing solutions enable enterprises to deliver dynamic content that is
tailored to the individual customer with trigger-based emails at every stage of the customer
lifecycle. PGI led email marketing vendors in its category for market suitability in a 2006
JupiterResearch report.

Examples of PGiCOS industry-specific eMarketing applications are listed below:

Retail
• Behavioral marketing;
• Customer loyalty programs;
• Customer re-activation;
• Lead-conversion automation;
• Lead generation; and
• Lifecycle relationship programs

Technology
• Market research;
• New product introductions;
• Product upsell programs;
• Shopping cart management; and
• Subscription management

Click here for an interactive listing of PGI applications by industry.

Next Generation Solutions

PGiCOS offers hundreds of unique communication technologies-based applications as
solutions to the common yet critical business process problems facing enterprises. PGI's
internal developers and technology partners enhance and augment this powerful application
suite every day.

Today, next generation applications are also being developed by PGI's enterprise customers
and technology partners, as they utilize PGiCOS's open access to create custom applications
comprised of multiple PGI applications used together. These next generation applications,
known as composite applications or mashups, offer features and functionality tailored to the
specific needs of PGI’s enterprise customers. For example:

• Car dealerships can create custom applications to remind customers of scheduled

maintenance, deliver repair estimates, confirm acceptance of charges, and notify
customers when the work is complete;

• Retail pharmacies can use PGiCOS to remind customers to refill their prescriptions, notify
and secure approval from doctors, and send automated alerts when the prescriptions are
ready to pick-up;
• Companies can use PGI's automated alerts capabilities to notify and inform employees in the
event of a disaster, provide live instructional seminars via PGI’s Web and audio
conferencing platform and follow-up with automated delivery of critical business continuity
and recovery instructions;

• Enterprises can facilitate training on-line rather than in a classroom environment, notifying
employees of requisite training, facilitate sign-ups, host the training session in a virtual
environment and distribute post-seminar surveys and certifications; and

• Drug companies can use PGiCOS eMarketing applications to register patients, including their
communication preferences, for subsequent automated daily compliance reminders.

The ability to readily create composite applications is a unique benefit of PGiCOS. While other
providers may offer similar services through discrete channels, only PGI offers the entire
spectrum of corporate communications through a single interface – this puts enterprise
customers in direct control of PGiCOS applications, providing greater flexibility and value.

Composite applications increase the depth and breadth of PGiCOS’s business application suite
as well. With PGiConnect.com, PGI will create an online community for its enterprise
customers and technology partners to share and enhance successful composite applications,
further augmenting the PGiCOS application suite.

Enterprise Customers
Today, nearly 80% of the Fortune 500, including leading commercial and investment banks,
retailers, travel and hospitality firms, and technology companies, utilize PGiCOS to automate
and improve their communication-centric business processes. Additionally, thousands of
smaller enterprise customers, ranging from law firms, to regional pharmacy chains, to local
school districts and PTAs, use PGI’s many applications daily.

In 2006, PGiCOS had more than half-a-million unique users, spanning the range of job
descriptions and responsibilities. For instance, marketing professionals use PGI’s eMarketing
solutions to attract, retain and upsell customers. Finance professionals use PGI's Document
Delivery solutions to distribute financial statements and invoices in a cost-effective manner
and then employ PGI’s suite of Accounts Receivable Management solutions to facilitate the
collections process. And IT professionals at companies of all sizes employ PGiCOS to improve
regulatory compliance, workflow management and business process automation. Whatever
the user's discipline, PGI offers applications that are powerful and easy-to-use, with a goal of
providing a first rate user experience and compelling ROI for the enterprise customer.

PGI is a truly global company, with more than a third of its revenues coming from outside
North America. PGI’s commitment to its international customers extends beyond the sale to
include local language service and support, as well as local-currency billing.

PGI understands that enterprise customer needs often vary by size, and it differentiates itself
in the market by not following a “one size fits all” approach. Rather, PGI’s sales, development
and support teams work together to ensure product features, functionality and service and
support are tailored to meet or exceed the requirements of each and every enterprise
customer.

As PGI brings its capabilities online with PGiConnect.com, PGiCOS solutions will be available to
enterprise customers that were previously beyond its geographic footprint. As part of this
initiative, PGI is further empowering users with self-provisioning, self-service and account
management tools. Many of these capabilities are already available at PGI’s enterprise sites:
MyRCPlus.com, MyPortal.PremiereGlobal.com, Fax2Mail.com and iRgent.com.
Technology Partners
PGI’s technology partners include leading enterprise software companies, award winning
system integrators, global business process outsource firms, wireless carriers and niche
software solution providers and vendors. PGI’s dedicated partner support infrastructure and
technical resources provide the ability for technology partners to quickly become certified on
and gain access to PGiCOS via PremiereConnect. Once certified, partners are able to create,
test and deliver integrated communication solutions for their customers or develop new
composite applications for new emerging markets and industries.

Through PGIConnect.com, technology partners will be able to access the Partner Resource
pages to share valuable insight and gain an understanding of the many ways in which they
can leverage PGiCOS capabilities. PGiCOS SDK reference material, technical documentation,
success stories and white papers are provided to share and exchange ideas for developing
unique applications that can create additional revenue streams for partners and improved
user experiences for their customers. As new applications are created leveraging PGiCOS,
partners will be able to showcase their integrated solutions through the PGiCOS partner
marketplace.

PGI’s partner teams work with the world's leading technology companies to comply with
development protocols and software enhancements to assist partners with more consistent
capabilities in accounting, customer support, CRM, HR, ERP and other enterprise systems.
Integrating the scalable PGiCOS with these enterprise systems allows technology partners to
offer their customers solutions with minimum capital expenditure and low total cost of
ownership.

PGI's technology partners most often leverage the PGiCOS as a Systems Integrator (SI) or
Reseller of PGI's solutions.

Systems Integrators that are looking to deliver additional value to their clients, create new
products and services, or develop new revenue streams, can provide their customers the
same global enhanced communications system PGI provides its enterprise customers, through
PGI’s SI partner program. Once certified to use PGI's standard development kits, SI partners
can integrate PGiCOS with their customers' enterprise systems to deliver rules-based
enhanced communications. SIs can leverage PGI's global infrastructure to deliver automated
communications via multiple channels.

Examples of opportunities for Systems Integrators to harness the power of PGiCOS include:
• Retail pharmacies can save time and money by automatically notifying their customers when
their prescriptions are ready for pick-up by enabling their customer data base with a
series of trigger-based messages;

• PGiCOS’s audio conferencing technologies can be integrated into third-party on-prem or

hosted Web conferencing solutions to provide an integrated solution with web-based audio
controls; and

• Collection of past due receivables can be improved and Days Sales Outstanding reduced
using by integrating PGiCOS’s automated speech capabilities into enterprise accounts
receivable systems.

Reseller partners can customize PGI's many applications, allowing them to market unique,
private-labeled solutions quickly and cost-effectively, while at the same time benefiting from
PGiCOS's global infrastructure and delivery capabilities. PGI provides Resellers portal access
points to offer these services through their channels.

PGI Reseller partner implementations include:

• Wireless carriers utilize PGI's PremiereAnywhere application to create and launch an
inbound/outbound electronic fax and mobile print applications, available for millions of
mobile subscribers;

• Leading Web collaboration technology companies utilize the PremiereConnect API to

integrate PGiCOS audio conferencing capabilities into their Web conferencing solutions.
These partners are able to quickly and cost-effectively develop and market these
integrated solutions to customers; and

• Continuing education and learning management system providers can utilize PGiCOS
collaboration tools to deliver on-line training and education, generating additional revenue
opportunities for themselves and an enhanced experience for their customers.

PGiCOS Financial Benefits

Premiere Global helps companies of all sizes automate, simplify and improve their businesses
through the application of communication technologies. Specifically, PGiCOS empowers
enterprise customers with new ways to communicate with, market to and service their
constituents, enabling them to increase the productivity of their knowledge workers, to
improve corporate efficiency, to ensure regulatory compliance, to enhance customer loyalty
and retention, and to create a fluid dialogue with all their constituents. PGI estimates that it
saved its enterprise customers in excess of $1 billion in 2006.

PGI's enterprise customers benefit from the added speed and reliability PGiCOS brings to their
high-volume, mission-critical business communications. Enterprise customers also typically
incur a lower total cost of ownership than alternatives like premise-based equipment, as
they benefit from PGI's multi-tenant architecture and the economies it garners from delivering
more than six billion communications annually.

PGiCOS's on-demand model enables enterprise customers to forego capital expenditures in

exchange for cost-effective, variable operating expenses. For example, customers of all size
take advantage of PGiCOS’s high throughput to ensure their communications are delivered
quickly. PGiCOS’s on-demand model enables these customers to access and utilize its high
bandwidth – and pay for it – only as needed.

Finally, PGI’s enterprise customers forego worries of technology obsolescence and version
upgrade and control, while still operating in an enterprise class, fault-tolerant, globally-
redundant environment.

PGiCOS solutions offer significant value and returns on investment to enterprise users:

• For instance, according to Frost & Sullivan, using Web conferencing tools like PGI’s Netspoke
application, saves companies an average of $1,220 per user per year due to decreased
business travel expense. Their research further indicates that a VP of Sales can increase
the productivity of their sales professionals by 10% by utilizing Web collaboration tools.

• PGI’s Collections Accelerator enables CFOs and finance departments to increase payment
rates, decrease collections costs and shortens DSOs – while at the same time improving
customer satisfaction. These benefits are detailed in PGI’s Collections Accelerator
Whitepaper.

• PGI’sFax2Mail application helps legal officers ensure regulatory compliance through

automated tracking and archiving of fax transmissions. The application also provides
compelling returns on investment, as illustrated below:
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Global Services, Inc. are the property of their respective owners.