Nasra Aliow
📞 Phone: +25479-656-3657 | ✉️ Email: ibramumina@gmail.com | 📍 Nairobi, Kenya
Professional Summary
Results-driven retail professional with extensive experience in supermarket operations, store
management, and security surveillance. Adept at optimizing store performance, managing
inventory, training staff, and delivering excellent customer service. Strong problem-solving skills
with a keen eye for detail, ensuring operational efficiency and security compliance. A dedicated
team player with a commitment to enhancing customer experience and business growth.
Core Competencies & Skills
✔ Store Operations & Management
✔ Customer Service Excellence
✔ Inventory Control & Stock Replenishment
✔ Sales Analysis & Performance Optimization
✔ Cash Handling & POS Operations
✔ Staff Training & Supervision
✔ CCTV Monitoring & Security Compliance
✔ Conflict Resolution & Problem-Solving
Professional Experience
Store Manager
ASAS Supermarket, Nairobi | January 2023 – Present
• Oversee day-to-day store operations, ensuring adherence to company policies and
procedures.
• Supervise and train employees to enhance productivity, customer service, and store
presentation.
• Manage inventory levels, coordinate with suppliers, and ensure timely restocking.
• Handle customer inquiries and complaints, ensuring a seamless shopping experience.
• Analyze sales trends and implement strategies to boost store profitability.
CCTV Operator
ASAS Supermarket, Nairobi | January 2020 – December 2023
• Monitored surveillance cameras to detect suspicious activities and prevent security
breaches.
• Reported incidents to management and security personnel, ensuring store safety.
• Maintained accurate records of surveillance activities for reporting and investigation.
• Assisted in loss prevention by identifying theft and unauthorized activities.
Supermarket Attendant
Worldmart Supermarket, Nairobi | August 2016 – December 2017
• Assisted customers in locating products and provided excellent service.
• Maintained store cleanliness and organized shelves according to store standards.
• Gained experience in CCTV monitoring, packaging, and customer support.
• Processed transactions efficiently, ensuring accurate pricing and smooth checkout.
Store Attendant
Mulei Stores, Nairobi | December 2015 – March 2016
• Operated the cash register and handled payments accurately.
• Assisted customers with product selection and inquiries.
• Maintained stock levels and organized displays for an enhanced shopping experience.
• Ensured a clean, safe, and well-maintained store environment.
Education
Elite High School
Kenya Certificate of Secondary Education | 2015
Languages
✅ English – Fluent
✅ Kiswahili – Fluent
Referees
Adam Kassim Adam
Supervisor
Worldmart Supermarket
0795762978
Ali Mwangi
Owner
ASAS Supermarket
0798021685