Non-Verbal Communication
This is a type of communication that does not make use of words. The message is
communicated by the use of hands, head, feet, and other parts of the human body. It is similar
to the sign language employed by deaf and mute people to communicate their thoughts and
feelings to people whom they talk to. Nonverbal communication may take the form of
conventional gestures such as the nodding of the head to show approval or agreement.
Types of Nonverbal Communication
Chronemics – This is the study of the time element in communication. It is the study of the use
of time in nonverbal communication. The way that an individual would perceive and value time,
structure our time and react to time is a powerful communication tool, and helps set the stage
for the communication process.
Oculetics – The study of eye behavior is called oculetics, and sometimes it is considered a
subset of kinesic communication. The most important aspect of oculetics is eye contact that
opens communication channels, signals availability for interaction, listening, immediacy, and
intimacy.
Haptics – This is the study of the touch element in communication. A speaker close to a listener
can touch the latter. The kind and duration of touch (for example, a gentle tap on one’s
shoulder) and the part of the body (for example, the cheek) touched play a significant in
nonverbal communication.
Proxemics – refers to the study of how space and distance influence communication. We only
need to look at the ways in which space shows up in common metaphors to see that space,
communication, and relationships are closely related.
Kinesics – comes from the root word kinesis, which means “movement,” and refers to the study
of hand, arms, body, and face movements. Specifically, this section will outline the use of
gestures, head movements and posture, eye contact, and facial expressions as nonverbal
communication.
Objectics – is communicative use of material things. It comprises the intentional and non-
intentional displays of tangible things; for instance, art of objects, the arrangement of flowers,
architectural structure, and finally the human body and what clothes it.
Categories of Nonverbal Communication
Body Movements and Gestures
Physical Appearance and Attractiveness
Dress and Artifacts
Facial Expressions and Eye Contact
Use of Voice
Categories of Nonverbal Communication
Territory and Personal Space
Touch
Environmental Factors
Time
Silence
EFFECTIVE COMMUNICATION?
Effective Communication is defined as the ability to convey information to another effectively
and efficiently.