COLLEGE OF BUSINESS AND ECONOMICS

DEPARTMENTOFECONOMICS

APPARENT PRACTICAL ATTACHMENT REPRT ON TSEDEY BANK

YEKEBEHANA BRANCH

PREPARED BY: SHEGAW

BIALFEW

ID NUMBER: DKU 1301423

Submitted To: Department of Economics

SUBMITTED DATE: - 2 8 /06/2016

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Acknowledgment
First and for most, I would like to thank almighty God for his forgiveness, charity and strength

he has given to me. Second, I would very happy to express my heartfelt thanks to Mr. Nibret

the manager of Tsedey bank at YEKEBEHANA branch allowing me to conduct my

attachment and supporting me in every aspect and I thanks for Mr. Misi for all the necessary
information that he gave for me. I am also greatly indebted to those, who are employees of
Tsedey bank at YEKEBEHANA branch for their cooperation and openness to help me in every

aspect. My deepest thanks go to my family.

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Executive Summery
This practical attachment was conducted at Tsedey bank in Digotsion branch. Generally the
main objective of this practical training was to determine how the theoretically learned courses
are applied in the real world and I am able to know to what Extent theories are implemented in
this bank. I practice my full time in Tsedey bank at Digotsion branch. The report includes
historical background of the organization Structure and its present existence including its
present performance, its objectives, mission, Vision and values. The explanation for attachment
evaluation part is given in brief way which includes rationales of practical attachment,
significance and applicability of the theories and others in class on the Practical work
environment. Practical attachment is also important for the student because, it Improve our
awareness about practical working environment: reduce the problems after Graduation
increases our future working interest.

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 Table of Contents
COLLEGE OF BUSINESS AND ECONOMICS ........................................................................... i
Acknowledgment ............................................................................................................................ ii
Executive Summery ....................................................................................................................... iii
PART ONE ..................................................................................................................................... 1
1. Introduction ................................................................................................................................. 1
1.1 Objectives of practical attachment ........................................................................................ 2
1.1.1 General objective of the practical attachment ................................................................ 2
1.1.2 Specific objective of the practical attachment ................................................................ 2

To provide the trainer with smooth transition from the on-campus environment to the working
environment ................................................................................................................................. 2
1.2 Problem statement and justification ...................................................................................... 2
1.3 Methodology of the Report ................................................................................................... 3
1.4 Literature review ................................................................................................................. 3
Part Two: Organizational Report .................................................................................................... 6
2. Back ground of the organization ............................................................................................ 6
2.1 Cardinal issues (Values and objective) ................................................................................. 6
2.1.1 Values of the organization .............................................................................................. 6
2.1.2 Objective ...................................................................................................................... 6
2.5 The operational modalities .................................................................................................. 10
2.6 The Governance and organizational structure of Tsedey Bank at Digotsion branch .......... 11
...................................................................................................................................................

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2.7 The extent to which the organization is realizing its visions and missions and performance
of the organization in relation to its objectives. ........................................................................ 12
2.8 Strength, Weakness, Opportunity and Threat (SWOT) analysis of the organization ......... 13
2.8.1 Strength of the organization ......................................................................................... 13
2.8.2 Weakness of the organization ....................................................................................... 13
2.8.3 Opportunity of the organization ................................................................................... 13
2.8.4 Threat of the organization ............................................................................................. 14
2.9 Current problems observed that affect Tsedey Bank at Digotsion Branch ......................... 14

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 2.10 Suggested solution (measure) taken to solve or at least minimize problems .................... 14
Part Three: Activity Report ........................................................................................................... 15
3. Organization selection ............................................................................................................. 15
3.1 Objectives and major responsibility as well as activity of the Department ........................ 15
3.2 My responsibilities and major activities.............................................................................. 15
3.3 My performance evaluation ................................................................................................ 16
3.4 Problems encountered on the job and remedial measures ................................................... 16
3.5 Problem division or department or suggested solutions...................................................... 16
Part Four: Attachment evaluation ................................................................................................ 17
4. Rational of practical attachment ............................................................................................... 17
4.1. Significance of practical attachment .................................................................................. 17
4.2. Relevance of the organization and my activities ................................................................ 18
4.3 Applicability of the theories in the class and activities on real world or practical Working
environment ............................................................................................................................... 18
4.4. Major problems that I faced during the attachment ........................................................... 19
4.5. Suggestion solution and way forward for the attachment .................................................. 19
Part Five: Conclusion and recommendation ................................................................................ 20
5. Summary and conclusion ......................................................................................................... 20
5.1 Recommendation ................................................................................................................. 20
6. Reference ................................................................................................................................. 21

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 PART ONE

1. Introduction
Internship is the part of the graduate degree in the faculty of business department of accounting
and finance of Arbaminch University. Internship has merged the theoretical and practical
knowledge which is important in our future life. For developing the practical knowledge I want
to do internship. As I know our educational system predominantly text based, therefore it is
needless to say inclusion practical orientation program is necessary. As the parties; educational
institution and the organization substantially benefit from such a program. The process
establishes networking contracts, which may help student to get a job, which means students can
train and prepare them for the job market. Internship experience gives professional experience
which practical orientation provides positive development in professional arena. In such a state
of the affairs I join in Teday bank. Our experience involved with some accounting and related
work on this bank.

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1.1 Objectives of practical attachment
1.1.1 General objective of the practical attachment
To produce practical oriented graduate that meet the required job-related competence of our
future jobs.
It serves as linkage between the university and various partners who consume service and product
of the university.
To give the information of working experience

1.1.2 Specific objective of the practical attachment

To identify and recognize the strength and weakness of the organization that the practical
attachment was held
To overview the overall background and status of the organization
To observe the practical working environment

To provide the trainer with smooth transition from the on-campus environment to
the working environment
1.2 Problem statement and justification
Problem: Limited Exposure to Different Departments

Justification: Tseday Bank may offer internships to provide students or young professionals
with an opportunity to gain exposure to various departments within the bank. By experiencing
different roles and responsibilities, interns can develop a broader understanding of the banking
industry and potentially identify areas of interest for future career paths.

Problem: Lack of Practical Experience

Justification: Internships at Tseday Bank can address the issue of limited practical experience
faced by new graduates or individuals transitioning into the banking field. By allowing interns to
work on real-world projects and tasks, Tseday Bank can provide valuable hands-on experience
and help bridge the gap between theoretical knowledge and practical skills.

Problem: Building Professional Networks

Justification: Internships offer valuable networking opportunities, allowing interns to establish

connections with professionals in the industry. Tseday Bank may provide internships to support

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interns in building relationships with experienced mentors, potential future employers, or
colleagues who can provide guidance and professional references.

Problem: Job Market Competitiveness

Justification: Tseday Bank may offer internships as a way to attract and identify top talent for
potential future employment. By providing a hands-on introduction to the bank's operations and
culture, Tseday Bank can assess the interns' performance and potential fit within the
organization, potentially leading to full-time job offers for exceptional interns.

It's important to note that these problem statements and justifications are examples based on
potential industry challenges and benefits. For the specific problems and justifications of Tseday
Bank during internships, it would be best to consult with the HR department or individuals with
prior experience in Tseday Bank's internship program.

1.3 Methodology of the Report

This report has been prepared on the basis of experience gathered during the period of
internship and my own learn and understanding. The entire process has been made by collecting
primary data which played a vital role and easy to write down the report and secondary data was
needed for supportive structured buildup to the report I have designed the methodology or the
method in which way the data will be collected in the following way:

Primary data sources: Inspection in different desks, talking with employee’s in the office and
organized and planned analysis are the main resources.

Secondary data sources: Brochures , website of the bank etc are the secondary data sources.
Extensive and elaborate study of the existing files, convenient case clarifications, observation
interview with the employee were done to identify the execution and control and monitoring
process of the banking system

1.4 Literature review

During my internship at Tseday Bank in the Digotsion branch, conducting a literature review can
be a valuable activity to enhance our knowledge and understanding of the banking industry. Here
are a few steps to help you conduct an effective literature review:

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1. Identify the focus: Determine the specific aspect of the banking industry you would like to
explore. It could be subjects such as the role of technology in banking, customer service in the
banking sector, or the impacts of financial regulations on banks.

2. Select relevant sources: Utilize a combination of books, academic journals, industry reports,
and reputable websites to gather information. Ensure that the sources you choose are reliable, up-
to-date, and relevant to your chosen focus.

3. Research databases: Make use of online databases like JSTOR, ProQuest, or Google Scholar
to access academic articles and research papers in the field of banking. These databases can help
you find latest and relevant literature.

4. Keyword search: Utilize appropriate keywords related to your research topic to optimize your
search results. For example, if you are researching the impact of financial regulations on banks,
keywords like "financial regulations,” banking industry," and "regulatory compliance" will be
helpful.

5. Evaluate sources: Critically assess the quality and credibility of the sources you gather. Look
for peer-reviewed articles from reputable journals and books written by experts in the field.
Check for consistency and relevance to your research.

6. Take organized notes: As you read through the literature, take structured notes summarizing
the key points, methodologies, and findings of each source. This will enable you to easily refer
back to the information later.

7. Analyze and synthesize information: Once you have gathered sufficient literature, analyze and
synthesize the key concepts and findings from each source. Identify any patterns or discrepancies
that emerge across the literature.

8. Critique and compare: Engage in a critical analysis of the literature, highlighting strengths and
weaknesses, discrepancies, and gaps in the existing research. This will help you assess the
current state of knowledge in your chosen area.

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9. Write your literature review: Organize your findings and insights into a comprehensive written
literature review. Include an introduction, main body, and conclusion summarizing the key
points and providing a critical evaluation of the literature.

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Part Two: Organizational Report
2. Back ground of the organization
Tsedey bank is one of micro finance that grew in to a bank in recent years. Before it change into
bank, it started credit service for rural communities, as a government body, to rural services as
early as 1996. It became a micro finance institution in the next year in 1997 as Amhara credit
and saving institute (ACSI) and was operating at zone level in the region. On September 24,
2014 Amhara credit and saving institute (ACSI) formerly known as Tsedey bank.it has officially
joined the banking industry with 7.75 billion Birr signed. And also, Gashaw workneh, the chief
corporate property manager of the bank, revealed that Tsedey. So, it is private owned bank. The
bank is very vital role in economics progress in the development of the country. Now Tsedey
bank has many account holders, and also has 148 branches. Digtsion branch is one of the new
branches of Tsedey bank which established in Degotsion town. It has been established in 2014 it
is located in Amhara national regional state Eastern Gojjam. Digotsion branch of Tsedey bank
have totally 12 employees.

In general by adopting or accepting different modern products Tsedey bank at Digotsion

branch is working to achieve its vision, mission and supporting the desire of economic
development in the country.

2.1 Cardinal issues (Values and objective)

2.1.1 Values of the organization
Giving priorities to full knowledge and understanding of the complex, diverse, local
reality of the poor, bank entertains flexibility in operation and a process of learning from
practice. It fully consider rural values, economic and social settings, settlement and gender
issues, while committed to play a key role in improving the living standard of population through
self- employment and dignity preserving rather than charity handouts.

2.1.2 Objective
Productivity Objective: promote agricultural and non-agricultural economic activities.

Outreach objective: poverty alleviation and stimulating the region's economic growth, giving
priority to rural and remote communities, particularly women.

Impact objective: Significantly increase client's income and asset position.

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Institutional sustainability: promoting sustainable financial services, both operational and
financial.

2.2 Ownership and governance of the organization

 Legality: Proclamation 40/1996 requires the establishment of micro finance institutions

as a share company as per the Commercial code of Ethiopia (1960), and demands that the
MFIs be governed by board of directors selected by the general assembly of
shareholders. ACSI has been licensed as a micro finance share company in April 1997.
 ACSI's governance structure has the following components:
 The General assembly of shareholders
 board of directors
 external auditors and
 the general manager.
 The board is entrusted with the responsibilities of providing overall guidance and policy
directives while the general manager is responsible for the day to day management of the
activities of ACSI.
 Organizational Structure: ACSI has three major departments to implement its
programs, namely: finance and logistics, Planning and operation as well as four services,
namely: audit, administration, and promotion. ACSI has a three-layered organizational
structure: head office, branch and sub branch. Whereas the head office and the branch
offices mainly do the administrative task, the sub branch conducts the main marketing
operation, with staff directly contacting credit and saving clients: loan delivery,
monitoring, and recollection and saving mobilization. ACSI has 10 branch and 171 sub
branch field offices to implement its plans. Each sub branch operates as profit centre.
Currently, ACSI has a total of 1479 employees; over 65% are at sub branch level, having
direct contact with clients.
 Staff Selection: ACSI has established Human Resource Development and
Administration unit with the responsibility of recruitment, selection and training of staff.
New employees are trained within ACSI itself. Thanks to the strict selection procedure
that ACSI follows it can be said that the staff both management, administrative and
program staff have high degree of commitment to the vision of the Institution and
willingness to work in a learning environment where uncertainty is likely, flexibility
required and experimentation necessary.
 Community Participation: Given the problem of information asymmetry on the part of
the client, giving rise to moral hazard and adverse selection problem, ACSI draws on the
support of the local community (the Credit and Saving Committee) to screen out those
who should get the service first (based on their poverty level), and to further facilitate
follow up and monitoring. Clients are also required to organize into groups, to encourage
monitoring among themselves.

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  Client Sense of Ownership: The current effort to generate the loan-able fund from with-
in the local areas has served to create loan clients' sense of ownership and prompt
repayment by inculcating the feeling that what is in their hand in the form of credit is a
saving mobilized from their neighbours ("warm money"). Future strategy is to further
enhance this "sense of ownership and stake-holding through, for example, making clients
shareholders, so that they become fully affiliated with the institution.
 The Control System: Even with sufficient client ownership and community
participation, for any MFI, a system of internal controls should be in place to prevent
corruption and to ensure that no funds are misused. In fact internal control goes beyond
those matters related directly to the accounting system. ACSI’s internal control system
involves establishing a strong, pro-active team actively identifying and anticipating
potential risk areas and implementing strategies to mitigate such risks, while at the same
time setting clear segregation of duties between, for example, back office and field tasks,
and between cash handling and other functions, etc.
 Internal audit should also be augmented and evaluated by external audit, in the absence
of which, the Board and any external body would simply accept what management
reports. Absence of proper audit eventually gives rise to lack of confidence on the part of
the donor community, the public, clients, etc. Pursuant to the National Bank directives,
annual audit is part and parcel of the control system.
 Management Information System: For any financial institution, efficient management
of financial data is a crucial task. Information on loan portfolio, financial accounting and
others has to be evaluated fully, by Branch and Sub Branch and accurate, timely and
comprehensive reports produced and provided to the different levels of users such as
management, staff, board, others. The Institution so far has no computerized
Management Information System to capture relevant data and to generate desired
management reports. Thus, the data transferred from branch and sub branch to the head
office have not been timely to ascertain the asset position of the Institution and to
establish performance indicators. Efforts are now under way to establish one.

2.3 products of the organization that it delivers and the operational modalities

2.4 Products of the organization that it delivers

ACSI currently deliver four types of financial products: Credit, Saving, Money transfer
and Pension Fund Management.

Credit:Two approaches have been advocated on the role of credit in poverty reduction.
While supporters of the income generation approach maintain that credit should be provided
mainly to the entrepreneurial poor to enable them to finance specific private income-
generating activities to increase their revenues (i.e. credit can only be a "means" to develop
such activities, and not an "end" in itself), proponents of the so-called "new" minimalist
approach argue that credit programs would still be helping the poor fight poverty by giving

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 credit to any poor person (including those borrowing to meet irreducible consumption needs)
who is able to repay a loan without dictating to that person how and on what the loan should
be used.

 Given the very limited capacity to satisfy all the credit demand in the region, ACSI
has so far been providing credit only for income generation and related purposes.
Thus, the current loan products can be broadly categorized as: income generating
(instalment and end term), as well as asset loan. Credit for income generating
activities was apparently the dominant activity so far. Within this, the instalment loan
product, mainly for petty trades, manufacturing and handicrafts etc… involves lesser
risk for the institution as well as for the clients as loans are settled in small amounts
more frequently. The Institution encourages such products. But agricultural loans
with payments coming only at the end of the term, dominates.

 Saving: ACSI provides saving services with the aim of instilling the culture of
modern saving, reducing the high propensity to spend economic surplus on social and
religious activities in pursuit of more efficient utilization for income expansion and
poverty reduction activities. ACSI provides saving services for loan clients as well as
for the public at large. There are two kinds of saving products: Compulsory Savings
(exclusively for loan clients) and Voluntary Savings.

 The Voluntary Savings is in turn composed mainly of saving deposits/pass book saving
and time deposit. With a passbook saving account, clients receive a record book where
their deposits and withdrawals are entered, so they can keep track of their transactions.
Passbook savings account holders can easily deposit money and earn interest income.
Time Deposits: are the ones that allow clients to lock in to an interest rate for a specified
period of time.

 Compulsory Savings: From loan clients, various "obligatory" or "compulsory" savings

funds to which all members contribute regularly (in addition to their voluntary individual
saving) throughout their membership with ACSI, are intended to encourage savings at
personal level and at the same time to create investment reserve fund for on-lending.

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Pension Fund Management:

ACSI serves as local agent of the pension and social security Authority to disburse pension in
areas where ACSI has sub branches. ACSI has a clear organizational advantage, having offices at
all Woreda level and even beyond.

Money Transfer:

ACSI is also involved in the business of local money transfer, particularly to institutions.
Whereas the demand for money transfer at individual level is also growing, particularly where
the conventional bank is non-existent, involvement into such a business demands a detailed cost-
benefit assessment as well as due consideration for the technicalities involved.

2.5 The operational modalities

The objective of maintaining good portfolio quality can only be guaranteed if one follows
demand-based, quality lending products that maximize value to clients. Thus the Institution
always strives to provide diversified lending products with suitable terms and conditions in terms
of: loan size, repayment period, repayment frequency, collateral, transaction cost, etc. The
modalities, loan terms and conditions would have to be such as to fit in the very circumstances of
the poor, while ensuring full repayment:

 Group lending: Since the poor shall not be required to avail any collateral, candidates
are required to exercise a peer group self-selection and organize groups for the purpose
of sharing a mutual loan repayment guarantee. ACSI follows the Group Guarantee and
Lending Model (GGLM). But, following clients’ real needs, the institution is introducing
individual lending methodology, while also assessing the possibility of the Village
banking modality.
 Loan size: The very poor would have no business experience. The best practice to
introduce the very poor to the business world is to start with small, but surely
progressive loan size between loan cycles, as the client is expected to gain in business
experience through time.
 Based on current policy, a client who moves from the first cycle to the second can expect
100% addition to the first loan. Likewise, unless in very special circumstances, he/she
can expect a maximum addition to preceding loan of 75% in 3rd cycle, 50% in 4th cycle,
25% in 5th and subsequent cycles. The maximum first-time loan a poor client is entitled
to so far be Br. 750, but revisions are being made to accommodate new loan products.
 Repayment period: The smaller the loan size, the shorter would be the repayment
period. While this has for long been limited to one year, pursuant to the National Bank
directives, it is relaxed to two years, and up-to five years for specific loans.
 Repayment rhythms: Frequently settling part of the borrowed money reduces the risk
of repayment both for the client as well as for the lender. Though this will depend on
individual project activities of clients, instalment based repayments are encouraged.

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  Saving: The objective of the whole exercise is to help clients to gradually build up
income, improve their asset position and eventually be able to run their business from
own sources, without requiring credit. Thus, potential clients are required to start setting
aside part of the income from business as saving with ACSI.
 Simple Procedures Given the high level of illiteracy among clients, maximum effort is
made in order to avoid cumbersome appraisal process that require sophisticated project
proposal and other written applications that conventional banks require. However, clients
need to show that they have real business plan (new or ongoing), for which they need to
feel in a simple (one page) format, indicating the loan amount, the input cost, output
value, net return (profit), etc. On spot check is also made by the credit officer at the
enterprise site, and further information is sought from the Credit & Saving Committee
about the credit worthiness of the potential client.

2.6 The Governance and organizational structure of Tsedey Bank at Digotsion branch

Branch Manager

Custemer service Business Manager

Manager

Manager Chief cashir

Operation Branch ensuring
Manager Internal
Control
Branch Busisness

officer

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Branch Manager- Plan manages and coordinates the overall branch banking activity.

Perform regular assessment on all branch related work practice and propose improvement
alternatives.

Manage service level against customer expectation.

Keep all branch reserve keys except ATM and vault under his custody.

Customer service manager- assists branch manager and invite new customer.

Responsible for meeting the sales targets of the branch. Coordinate and support sales team.
Maintain necessary sales acquisition data and record for future reference.

Business Manager:-Perform all business related activities within the branch.

Approve and authorize branch transaction. Prepare and implement periodic job rotation plan
for the staff under his supervision.

Operation Manager:-supervise the operational activities in the branch.

Develop periodic operational plan for the branch back office team.

Maintain and monitor standard operational service delivery time.

Prepare and implement periodic job rotation plan for the staff under his supervision.

Manger Branch internal control- checking of book balance and ensuring error free book of
account.

Supervise the overall control activity in the branch

Monitor system access system control in the branch

Chief cashier- ensuring compliances with daily cash holding limit of the branch and
customer service officer.

Branch business officer-They sell the product of the bank to the customers like visa, mobile
banking, internet banking and they pay and receive money from customers.

2.7 The extent to which the organization is realizing its visions and missions
and performance of the organization in relation to its objectives.
Tsedey Bank at Digotsion branch is well organized to realize its cardinal issues. It improves
banking service from time to time and innovate new technology and products to give
satisfaction for customer very recently.
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Workers of the organization are accountable to their customer and good information for every
sector of this Tsedey bank Digotsion branch to achieve its mission and vision through giving the
above service .

2.8 Strength, Weakness, Opportunity and Threat (SWOT) analysis of the organization
Tsedey bank is a governmental organization and has its own strength and weakness and also
has good opportunities and threats that speed up and retard the bank over all work process
respectively.

2.8.1 Strength of the organization


Strong corporation between management and employees
 Have strong financial position in recent time.

 By innovating new technology increase its profitability from time to time

 Good efficiency and ethical conduct of staffs

 The organization makes good relationship with other local banks and micro
financial institutions.
 It gives training for its employees to improve their profession

 The bank has qualified and experienced management who done the activity of
the bank very well.

2.8.2 Weakness of the organization


Some workers of the bank not give service to the customer properly
 Weak information and file management of some workers

 Sometimes there is big connection problem that makes customer angry

 There is some inefficiency material like chair tables and computers for trailing
staffs

2.8.3 Opportunity of the organization

 The development of infrastructure and investment in the country play great role
for the bank.

 Steady and fast growth of population is good opportunity for increase

bank customer.
 Availability of qualified work force in the market
 Development of information technology

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2.8.4 Threat of the organization
If the organization follows the current organizational structure for the future may face
the following challenges.

 Volatility of currency
 Competitors share of the market (entrance of new private banks in to the market)

 Poor credit culture and know how about banking and its service within the society

 The formation of many micro finance institutions.

 Some new and revised regulation of the bank or government.

 Economic condition of the country

2.9 Current problems observed that affect Tsedey Bank at Digotsion Branch

 High competition from aggressive expansion of private financial institution and

micro finance institutions.
 Wastage of resource like cash counting machine and computers.

 Inefficiency of office materials like computers ,furniture and others when compared
to the number of customers
 Improper file management and documentation among some workers.

2.10 Suggested solution (measure) taken to solve or at least minimize

problems The possible solution I suggested for such problems are the following.

 It should fulfil all the necessary materials which are technologically improved to
facilitate its service

 The organization should have provide a quality service for its customer to being
a good competitor in the market

 The organization appraisal system should be based on efficiency and effectiveness that
means resource consumption way should be wise and manageable.

 To solve the problem a lack of data about historical back ground of the organization,
I gather some information from head office and try to document with the help of my
supervisor.

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 Part Three: Activity Report

3. Organization selection
Internship program is considered to be very important as it provides opportunity to explore
business world and gain practical knowledge. It is very tough phase to select organization for an
internship. Among various business sectors, I found banking sector fruitful for our internship.
Banking sector matches the requirement and gives opportunity to learn about banking sector. For
the internship program, I selected Tsedey Bank as it was one of the banks which are near to my
home.

3.1 Objectives and major responsibility as well as activity of the Department

 The main objective of the bank;

- To realize the need of its mission, vision and values through enhanced financial
intermediation globally.

- Supporting national development priority by deploying highly motivated, skilled and

disciplined employees.

- To alleviate the rural poverty and stimulating the region economic growth

- Introducing modern art of technology.

 Major Responsibilities and activities of the bank
 To satisfy its customers through rendering quality service
 It also serves by introducing a new product like woman saving, teenager saving, youth
saving, and educational saving weeding saving account.
 Generally, teaching the society deeply about saving culture, how they changes and
improving the living standard.

3.2 My responsibilities and major activities

 I have had some responsibilities and activities in organization during my practical
attachment.
 Present on the time
 Working what manager ordered me
 I check the name, date and signature of the customer to be filled properly on
theapplication.
 I opened account for customers by supporting employees

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  I support the lobby girl by filling applications to the customers withdrawal and deposit
vouchers.
 Protecting the office resource from damage
 recruiting mobile banking users

 Asking on working activities and any other information about organization questioned to me
 Consider what I have learned in the class with related to practical activities.

3.3 My performance evaluation

I have performed my activities on the organization with full communication with
manager and all staff employees. I was try to work major activities of work in
organization like how to deposit money, withdraw money, how transfer money, how to
check balance of my operation, how to audit etc. how account is open for the customers,
and I was responsible to keep rule and regulation of the organization also I was read
different document in the organization and write important information to organize and
properly my report paper.
In addition to that I was accountable for going and see any activities in organization with
permission. And also I was assisting customers to use the bank products.

3.4 Problems encountered on the job and remedial measures

The major problems that I faced were the staff members are so busy so that they don’t
give me enough priority in the first week and not give responsibility confidently. The
other problem was I have not got a chance of doing the activities of the department
individually.
This has its own effect on checking my effectiveness for the work. Due to this reason I
work with senior officer and assistant manager to share experience and to check my
effectiveness. Another problem was getting information about the organization. In the
first week there is little information about the organization. They fear to give all
information about the company and accept the apparatus.

3.5 Problem division or department or suggested solutions

 The major problems that face the department are the following..
 There is a big internet connection problem or network problem, especially in the
first weeks I started my practical attachment.
 There is inefficiency of some materials like chair, table and so on.
 Shortage of computers and printer.
 Suggested solutions for the problems
 Asking concerned body to get enough networks that help to provide proper service
for customer.
 To solve the problems of inefficiency of materials by asking additional budget for the
department and purchasing this materials and make available for the department.

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  Asking IT support from the district and the head office.

Part Four: Attachment evaluation

4. Rational of practical attachment

This practical attachment is very help full for student in order to make well minded in any Work
that done in any governmental and non-governmental organization. This attachment is guideline
which helps the students to know and understand the theory with a Little effort and improve their
abilities.

This practical attachment also has a great objective for the students and the major rational of this
practical attachment was that to know the theoretically learned course & gained Knowledge are
applied & implemented in real world environment and to improve education through practical
work.
Another rationale of this practical attachment is students to know the working environment, how
to work & gaining experience from the peoples in the work environment.

4.1. Significance of practical attachment

This practical attachment has a great significance for the students.Some of them are discussed
below
 It helps the students to understand how works are implemented practically.
 It helps the students how learned theories are applied in the working environment.
 Helps the students to apply their skill & knowledge on the job what they have
gained. from learned theoretically in the class.
 It helps the students to have experience & to know work ethics.
 Helps lecturers to identify their students’ ability in practical working environment.
To sum-up the following are I got in internship period

1. Get information how accounting is really related to real life.

2. I know how practical is related to theoretical I learnt.

3. Rigor (difficulty and easiness) of accounting in real profession.

4. I learned accounting is performed in the organizations.

The purpose of the attachment programs are to supplement practical professional training and to
learn the job training of the student when we graduate as well as to still us to have the right Of

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the work attitude and made the student good worker professionals. So, this practical
attachment when I participate and work through my location has too much Significance.
4.2. Relevance of the organization and my activities
The organization in which I do my practical attachment in Tsedey bank at Digotsion branch is
relevant for my field of study.
Because, some courses I learned in the class were related to what I worked in the organization.
For instance, I obtain the knowledge about principle of accounting starting from source
Document up to preparation of financial statement. The organization evaluates my performance
and helps me to be a self-confident employee in the future. It gives to me an opportunity to
develop entrepreneurial skills and knowledge.

4.3 Applicability of the theories in the class and activities on real world or
practical Working environment

Many of theories and principles that we were learned in the class are directly or indirectly
related with practical work that I observed. Specifically among the special courses, some of
them are listed below with the areas such as;

In this division most of the activity is performed what we study in theories like

 Data communication and networking course on the area of network typing, giving IP
address, formatting folders file, class IP address, installing software and anti virus,
crimping cable and create domain, user account and work group and the application
in our lab class are almost applicable in today’s bank system.
 Management information system(MIS) course on how data are stored on database
and data are searched by primary keys in order to shorten time spent on
accomplishing the single job speed up the system of our searching employee’s
information or customers information.
 Accounting course how the balance and closing is performed in each and every day to
day and monthly is done.
 Psychology: interacting with other people.
 Civics and ethical education
 Honesty, transparency and punctuality
 Tolerance in diversity
 Responsibility and accountability
 Identify a problem
 Problem solving and decision making
 English course on how to apply techniques of report writing

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4.4. Major problems that I faced during the attachment
 Firstly, the Manager does not allow me to do this attachment at their organization.

 Secondly it takes some time to adopt the organization environment.

 Third supervisor is very busy so that he cannot give full orientation to me about
the activity in the first three days of my practical attachment.
 Employees are busy always and it is difficult to ask and learn in deep their practical
work on the computer to me on this attachment.

4.5. Suggestion solution and way forward for the attachment

To solve those problems I have tried to create good relationship with staff members then, they
try to give me the every information and everything that I wanted and they support me to solve
the stated problem. The problem of the organization with the university must get solution
because most of the companies are not willing to accept that apparatus. Generally, I Suggest or
forward the listed solution for success of my practical attachment to achieve its objectives. The
general orientation should be given to the regulation. There should be documents prepared to
such situation and preparing daily attendance and taking attendance as Well as making them
punctual by giving them responsibly willingly.

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Part Five: Conclusion and recommendation

5. Summary and conclusion

This practical attachment was conducted at Tsedey bank at Digotsion branch. Generally the main
objective of this practical training was to determine how the theoretically learned courses are
applied in the real world and I am able to know to what Extent theories are implemented in this
bank. I practice my full time in Tsedey bank at Digotsion branch. The report includes historical
background of the organization Structure and its present existence including its present
performance, its objectives, mission, Vision and values. The explanation for attachment
evaluation part is given in brief way which includes rationales of practical attachment,
significance and applicability of the theories and others in class on the Practical work
environment. Practical attachment is also important for the student because, it Improve our
awareness about practical working environment: reduce the problems after Graduation increases
our future working interest and etc.

As I have seen the organization has their own problems that affect the objectives, mission,
Vision and goals of branch have many problems among them; Lack of full computers, printers,
cash counter and so on. On the other hand, there is also favourable condition in the organization
that helps to achieve its Objectives effectively and efficiently. This is the opportunity.
In general, Tsedey bank contributes the economic development in banking Sector, especially
developing the culture of saving in the cognition of society. Create job opportunities for skilled
and unskilled employees and getting foreign exchange. I observed that How the member in the
organization is favourable related to my study? Because of this and Contribute to the
organization as much as possible and even if there was problem during the attachment. I take
direct and possible solution for the problem. The organization helps for me in acquiring
knowledge as well as experience for my study.

5.1 Recommendation
 I recommend that universities should create favourable practical program for students.
 Through with different organizations. At present this sector has got big concentration
from the government.
 Considering be these problems. I try to recommend my best solution as follows:-
 New employees should be hired to reduce the load of work in the organization.
 The organization should create awareness inside the society to increase its customer’s
Size and to develop the habit of saving of the society.
 It’s better if the government buys new computer to the branch and cash counting mansion
to all front makers.
 It must have improve its customer handling system more than what competitors do and
like paying without passbook.
 To attract more qualified workers the appraisal system should be based on the appraisal
Standard & the employee performance.

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6. Reference
 from written document in the bank
 from employee of the bank

 Manager and vice manager

 Staff member generally

 The bank procedure.

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