Unit 3 Information at work

一、听力（共 20 分)

Part A 根据你听到的内容，选出相应的图片（共 5 分）

A B C

D E F
1. _______ 2. _______ 3. _______ 4. _______ 5. _______

Part B 听短对话，根据你所听到的对话和问题，选出最恰当的答案。（共 5 分）
1. A. At 1:00 p.m. B. At 1:30 p.m. C. At 2:00 p.m. D. At 2:30 p.m.
2. A. To the museum. B. To the service station.
C. To the public library. D. To the park.
3. A. Have more coffee. B. Stay for the night.
C. Head home. D. Ask for a day off.
4. A. $4. B. $10. C. $14. D. $20.
5. A. Have a meeting. B. Do a presentation.
C. Visit the new factory. D. Have an interview.

Part C 听长对话，判断下列句子是否符合你所听到的内容，符合的用“T”表示，不符合的用“F”表示。（共 10
分）
1. The afternoon tea special is served from 2:00 p.m. to 6:00 p.m.
2. The afternoon tea special comes with a piece of cake and a drink, for 30 yuan.
3. The woman wants to have the cheese cake as a desert for the afternoon tea.

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4. The woman only wants to have iced coffee for drink.
5. The waiter will bring the afternoon tea special to Table 9.
二、词汇（共 20 分）

Part A 词汇与词义匹配（共 10 分）
1. create A. an investigation of the opinions, behavior, etc. of a particular
group of people, which is usually done by asking them questions
2. expect B. extremely effective or efficient in action
3. extra C. beyond or more than what is usual, expected, or necessary
4. powerful D. make or cause to be or to become
5. purpose E. regard something as probable or likely
6. survey F. quiet and serious because of thinking
7. thoughtful G. an outcome that is intended or that guides your planned actions
8. probably H. frankly
9. baggage I. a case used to carry belongings when travelling
10. honestly J. with considerable certainty

Part B 从下面的方框中选择最恰当的词汇补全短文。（10 分）
(A)
A. offered B. flight C. baggage
D. likely E. leave F. honestly

I flew back from Paris yesterday. When I arrived at the airport, I found my 1.
_______ was missing. I went to the Lost and Found and asked for help. Linda, the
clerk at the Lost and Found, 2. _______ service to me. I told Linda information about
my 3. _______ number and my baggage tag number. Linda was very helpful and
friendly. She said she would try to get the bags for me as soon as possible. If she
found it, she would call me or 4. _______ a message at the hotel. It’s 5. _______ that I
can get my baggage back today.

(B)

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A. created B. purchase C. service
D. information E. customers F. list
A questionnaire is a useful way to collect customers’ information. Personal 1.
_______ is included in a questionnaire. Based on your products, you may ask
questions like how 2. _______ heard about you, and ask if you’re able to add
them to your mailing list or email list. After the questionnaire is 3. _______, we can
go to a trade fair or a product production to hand out these questionnaire. There are
also many other ways to collect customer information, and the information, such as
each customer’s name, address, contact number, what they 4. _______ from us
when and how often, helps us know which products and 5. _______ to offer them in
the future.

三、阅读（共 30 分）

Part A: 阅读下列材料，从各题的四个选项中选择一个最恰当的答案。
1.
Brown’s Office Support
A broad range of small business services provided by a workforce
with combined experience of over 30 years.
Tel：01321 936396

Which of the following statements is true?

A. Brown’s wishes to employ a person with 30 years’ experience.
B. Brown’s offers the services of its skilled personnel to small companies.
C. Brown’s is combining with other small businesses to provide a variety of office
services.
D. Brown’s wishes to become a partner with a more experienced organization.

2.

What does this news mean?

A. As Marshalsea is satisfied with its trials, it will refurbish (翻修) stores in the autumn.
B. If Marshalsea is satisfied with the results of its experiments, stores will be
refurbished.

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C. Marshalsea hopes it will see improved results this autumn after refurbishing all its
stores.
D. Marshalsea will redesign the full story because it has to depend on what the store
has looked.
3.
INTERESTED IN CHILDCARE?
Qualified person or preschool teacher needed for busy childcare center, south of
the river. Full-time work guaranteed. Immediate start necessary. The candidate
must be able to work as a co-operative team member. Phone 6345 2345 for an
interview and fax resume to 6345 2345.

Which of the following is necessary for the childcare job?

A. Cooking skills.
B. Interviewing and faxing skills.
C. The ability to start work in two weeks.
D. The ability to work well with other people.

4.

Soledad Ramirez has asked .

A. to stay at the hotel longer than planned.
B. for a hotel closer to the conference center.
C. to buy some books about the finance conference.
D. for information about the conference accommodation.

5.

Kendal Museum of Natural History & Archaeology

A popular family attraction, with fantastic collections of local and worldwide natural
history.
See a Kendal Castle display, exhibits charting Kendal's history through Roman times, and
objects and drawings belonging to Alfred Wainwright. Events, lectures and exhibitions run
throughout the year.
Open: Mon-Sat 10:30-17:00 (Closed Sundays)
Open 18 Feb. -23 Dec. 2018
Directions: M6, Junction 36, A591, follow signs to north Kendal and railway station
opposite
Kendal Museum.
Tel: (01539)721374 4/8
Email:info@Kendalmuseum.org.uk
Kendal Museum is a good choice for tourists who like ____.
A. train travel
B. family gathering
C. natural history
D. castle visit

Part B: 阅读下列五个句子，选出方框中所对应的标题。

In This Month’s Magazine …

A. Transferring Central Control of Your Business

B. Making Stores More Attractive
C. Recent Move to Senior Positions
D. Comparing Potential Suppliers
E. The Latest Development in Information Technology
F. How to Improve Productivity

( ) 1. The Chief Executive of a new manufacturing company wishes to read about

ideas for raising output without increasing costs.
( ) 2. A retail chain’s senior management will need to find out about relocating
managerial authority ( 管 理 权 ) and responsibility to lower levels in the
organization.
( ) 3. A recently appointed Purchasing Officer needs to learn what to look for when
deciding which firms to buy goods from.
( ) 4. A chain that sells computer games would like ideas for improving the design
and layout of its outlets.
( ) 5. The new Chief Executive of a major electronics manufacturer wants to see if
his appointment is mentioned in the magazine.

Part C: 阅读下列材料，从各题的四个选项中选择一个最恰当的答案。
Recruiters ( 招 聘 人 员 ) have one job: Find the right person for the position. Their
performance is judged on how efficiently and effectively they match applicants to job
requirements. However, nowadays recruiters are finding their jobs harder than ever.
There are too many applicants for them to pick out. What used to be “finding a
needle in a haystack (干草堆)” has now become “finding a needle in ten haystacks.” As
a result, recruiters have to determine an applicant’s value much quicker. That is to say,
applicants must pay even more attention to the power of the first impression. Those
who are failing to make a good first impression lose chances and are never contacted
again.

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 The following are the most common reasons why a recruiter writes an applicant
off.
 Your interview attire (服装) is outdated/dirty/too tight.
 Your physical appearance is outdated/smelly.
 Your eye contact is nervous.
 Your handshake is weak/too forceful.
 You say ah/um too much.
 You talk too much/use poor grammar when you answer interview questions.
 You appear overconfident/self-centered.
 You talk too fast/too slow/too loud/too soft.
 You keep moving/lack expression.
 You lack honesty/self-confidence.
So, how do you fix these? Given 93% of communication has nothing to do with
words, I can tell you that many of the disadvantages above can be improved by
focusing on one thing: attitude.
If you are angry, fearful, or confused, it’s going to show. You must find a way to
feel good about yourself and your ability. This comes from knowing your strengths
and making use of them. It also comes from doing your homework on a company so
you can explain clearly why you would be a great fit for the job.
School teaches you everything except how to get the job. You must invest time in
learning the right way to job search. Take a hard look at the 10 reasons above and find
a way to improve your first impression. I promise, recruiters will take notice.
1. What does the underlined phrase “writes an applicant off” in the 3rd paragraph
mean?
A. writes a letter to an applicant and offers him/her some advice.
B. writes down an applicant’s name quickly without any consideration.
C. decides that an applicant is useless and is not worth further attention.
D. speaks highly of an applicant and persuades him/her to work for the company.

2. Which of the following might be the reason why you fail to get a job?
A. You feel confident about yourself and your ability.
B. You talk as much as possible to show your ability and confidence.
C. You wear a newly-bought suit as well as a nice tie for the interview.
D. You search for the information on the company before the interview.

3. Why does the author say “many of the disadvantages can be improved by focusing
on attitude”?
A. Because there are too many applicants for them to pick out.
B. Because attitude matters much more than skills and techniques.
C. Because recruiters judge an interviewee only by his/her first impression.
D. Because most communication is expressed in action rather than speech.

4. Which of the following is true？

A. You have to spend time learning interview skills which are not taught in school.
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 B. An applicant is sure to get a job as long as he/she makes a good first
impression.
C. Knowing a company is much more important than knowing your own
strengths.
D. It takes recruiters more time to make a decision now as there are more
applicants.

5. Which of the following can be the best title of this passage?

A. Attitudes Speak Louder Than Words.
B. How to Make a Good First Impression.
C. Top 10 Things Recruiters Won’t Tell You.
D. Recruiters Are Finding Their Jobs Harder Than Ever.

四、填空（10 分）

根据所提供的中文补全文章
Deciding to survey people is easy. But creating a survey can seem hard. Here at
Survey Monkey, we help make it simple. After all, surveys are an art and a science—
but they’re not rocket science!
The first and most important step when thinking about how to make a survey, is to
1. ____________________ (确认) why, exactly, you want to create a survey in the first
place. In other words, what’s its objective?
A concise and focused objective can help you make a survey that asks just the
questions you need. There are a lot of choices to make when you’re writing a survey,
but following some basic rules can help you 2. ____________________ (做出正确选择)
every time. Here are some great tips for 3. ____________________ (研制调查问卷).
1. Be brief. Respondents really don’t like surveys that are too long. Therefore,
when you’re thinking about how to make a survey, just remember to 4.
____________________ (尽量减少问题的数量).
2. Ease into it. Your first question is often your most important. Asking personal
or sensitive questions at the beginning can scare people away. Save those questions—
if they’re truly necessary—for the end.
3. Stick to specifics. Create survey questions that 5. ____________________ (探索
一个问题) at a time to make sure your respondents can understand what you’re asking.

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 With that, you know how to make a survey that brings in the responses you need
to make better decisions!

五、写作（共 20 分）

公司准备为员工提供一个有关搜集客户信息的技能培训课程，现就课程内容在员工中征询意见。请给人事部写一封信，说明你希望
培训课程里有哪些有关客户信息搜集的内容或方式，并阐明原因。（不少于 60 词）

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