Aliaa Salah 44- AlAnsar-Dokki-Giza
+201551222209
Aliaasalah2025@gmail.co
Senior Customer m
service
Objective
Seeking a position where extensive experience will be further developed and utilised. Extensive
experience to the credit.
Work experience
Chat Support
Xceed (Marsool Account) 2024-02 - present
Managing communication with delivery couriers in
Egypt and Saudi Arabia
Resolving issues faced by couriers in processing
orders.
Assisting couriers with customer-related issues.
Coordinating with Partners to ensure service
efficiency.
Providing ongoing support to delivery Couriers to
streamline operations.
Sales and Customer service Supervisor
2022-06 – 2024-02
Sky bag
Managing Clientele Contracts.
Sealing corporate Deals
Managing agents workflow
Customer Service and Social Media Specialist
Yodawi
Provide customers with the organization's service and 2021-06 – 2022 - 06
information.
Manage inbound, outbound, social media comments and inquiries in a
timely manner. Record details of comments, inquiries, complaints, and
actions taken.
Follow up complicated customer calls where required.
Customer Service Representative
2017-09 - 2018-12
WE For telecommunication
Handling incoming - Prepaid and Postpaid -calls from local & foreign
customers. Handling Technical Inquiries For the Adsl And VDSL
Customers Issues
Meeting service level in handling all transactions measured through productivity
reports. Escalate problems & provides relevant feedback to the right channels.
Handling NPS Score Report, Validated the Cases and Report to
the SPV Training new Agents
Assist Team
Orange Egypt
Dealing with unsatisfied customers and providing them with satisfactory solutions
Communicate & coordinate with other customer service departments to answer all relevant
customers' inquiries.
Respect & apply company's vision & values and making a good public image for the
company. Performing all related administrative tasks.
Training new Agents.
Preparing service level
reports.
Delegate the Team leader in Some Tasks and Reports
Handling Fraud Cases Like Fake IDs and Fraud Actions and Requests
Customer Service representative
Orange Egypt
Handling incoming calls from local in foreign customers
Handling Customers inquiries
Meeting service levels in handling all transactions measured through productivity reports
Handle escalated issues and provide relevant feedback to the right channels
Education
BACHELORS
Faculty of Law-Cairo University
Degree: Very Good
Skills
Interpersonal Skills
Very good communication skills.
Very dedicated to work & eager to learn more.
Superior Customer Handling Ability (via phone and in
person). Mature with a sense of responsibility and
ownership
Strong analytic thinking and problem
solving skills. Very good Listening skills
Teamwork
ability Quick
learner.
Fast Typing.
Leading and Leadership Skills
MS Office:
Excellent Command of Microsoft windows application such as
Microsoft Excel
Microsoft word.
Microsoft PowerPoint
Access
Skills
English
Arabic
Achievements
1. Best agent for five months respectively
2. Thank you Mail four times in Orange
From team leader for suggestion in
process From team leader for best
quality
From team leader for Best Agent in the
Department From Team leader for High
business caring
From Area Manager For Achieving the Target Within Short Time
3. Promoted From Activation To Prepaid Agent After 3 Months
4. Promoted From Prepaid Agent to Postpaid And Technical Agent After 6 Months
5. Promoted From Postpaid Agent to Corporate End User And Cam Management After 6 Months
6. Get the Store With 38 % Score of the Target And Leading it To Over Achieve the Target
(102 %) Within My First 2 Weeks Of Begin Store Manager
English course - Intermediate level - Harvest British
College Certificate of International Computer Driving
License (ICDL)
Certifications
International Computer Driving License
(ICDL) Certificate of International
Computer
ICDL
Personal Data
Date of Birth :
21/12/1991 Military
Status: single
Nationality : Egyptian
Reference
All References are available upon Request
