Welcome Speech

9:25 AM
KD Video

Good morning, Ladies and gentlemen, Honorable

dignitaries ,distinguished guests, and esteemed healthcare
professionals.
We welcome everyone, to OPSCON 2.0 - Redefining Health-care by
achieving operational and clinical excellence. It’s fantastic to see
such a great turnout for this year’s event

Before we dive into the day’s sessions, let’s take a moment to look
back at where it all started. Last year, at OPSCON 2023, we brought
together leaders and professionals from across the health care
industry to discuss the future of hospital operations. It was an
incredible experience, and the success of last year’s conference set
the stage for what we have in store today.

To give you a glimpse of the energy, insights, and collaboration that

made OPSCON so impact , we’ve prepared a short video. Let’s take
a look!

[Cue video – Play the highlights reel from OPSCON 1.0.]

Host (after the video):

What an amazing journey it’s been! We’re so proud of the
conversations that started last year and the progress we’ve made
since then. Let’s carry that energy forward as we embark upon
OPSCON 2.0.

This year, as we gather for OPSCON 2024,, we are excited to build

upon the same momentum. We’ve curated a robust agenda that will
delve even deeper into the core aspects of hospital operations and
focus on enhancing the patients expectations and experiences.
Today, we will hear from industry experts, pioneers, and innovators
who are shaping the future of hospital operations, and I’m confident
that this conference will provide you with new strategies, fresh
perspectives, and valuable connections.
Before we proceed, let us take a moment to acknowledge and
express our sincere gratitude to our sponsors ,our organizers and
all the participants who have travelled from near and far, making
this conference a reality.

Thanks again for joining us as we continue our journey towards

excellence . Let’s make OPSCON 2.0 another remarkable success!

Lecture 1 : Mr. Gaurav Loria

For the first session we will now invite :

1. Mr. Saumil Bhatt :Unit Administration Head @ Kokilaben Dhirubhai

Ambani Hospital, Indore. Sir we welcome you.

2. Along with him I request Dr Samir Bhrahmbhatt - Chief Executive

Officer at B A P S Hospital, Vadodara to join the stage. Sir we
welcome you.

In a competitive healthcare landscape, ensuring that patients return

to your facility for future care is crucial. The post-discharge
experience plays a vital role in shaping patient perceptions and
loyalty.From follow-up communications and personalized care plans
to patient education and support services, we’ll discuss how these
practices can foster trust, improve outcomes, and encourage
patients to become advocates for your brand.

 Our first speaker is a visionary leader in the healthcare industry,

renowned for his exceptional communication, analytical, and leadership
abilities.
 Sir has not only strengthened processes and standards but also set a new
benchmark for excellence in patient experience.
 He has received numerous awards and has authored over 25 publications,
including the books "Conditions Apply" and "Qualitinomics."
 Currently, he serves as an Administrator Surveyor for Joint Commission
International in the US and is a Board Member of NABH.
Please put your hands together for Mr. Gaurav Loria Senior Vice
president, Group Chief Quality Officer and head Operations, Apollo
Hospitals.

Lecture in progress

Thank you so much sir,indeed it was a great session. On behalf of all the
attendees, I would now request Dr. Parth Desail, COO KD Hospital to felicitate
sir and extend our gratitude for sharing his expertise, knowledge, and wisdom
with us.

Lecture 2 : Dr Abhinay Bollineni

I would now call upon our first chairperson Dr. Yogendra Modi Dean GCS
Medical College and Honorary Secretary IMA HQ- National Social Security
Scheme

To chair the session along with him, I request Mr.Jatin Joshi- Group COO at
Nirmal Hospital, Surat.

As we all know, healthcare is in a constant state of evolution, driven

by advancements in technology, changing patient expectations, and
ever-shifting regulatory environments. Hospitals today are facing
unprecedented challenges, but also incredible opportunities.
In this session, we’ll explore how hospitals can not only navigate the
complexities of the present but also expand and thrive in the future.

It's my privilege to introduce our second speaker for today.

 Sir joined KIMS hospital in 2013 and led strategy and marketing,
overseeing the expansion of five additional units
 Appointed as CEO in 2019, he acquired Sunshine Hospitals and
Kingsway Hospitals.
 Sir was selected by Hillary Clinton's office for a US State
Department program on oncology.
 Recognized in Business World's "BW 40 Under 40" list, he guided
KIMS Hospitals to a successful listing on Indian stock exchanges
in 2021. Dr. Bollineni is passionate about leveraging technology
to enhance patient experience and clinical care, implementing
initiatives like SAP, Patient Self Service Portal, and AI-powered
Financial Counselling Tool.

Please WelcomeDr Abhinay Bollineni Chief Executive

Officer KIMS , Hyderabad

Lecture in progress

Thank you sir for providing valuable insights & strategies for future
expansions. I would request Dr Adit Desai to felicitate Dr Abhinay
Bollineni and Dr. Yogendra Modi and Dr Jatin Joshi

Lecture 3 : Dr Sajal Sen

I will request Brigadior Man Prakash sir , COO EPIC hospital to join
us on stage.
Along with him as the co session chair person I invite Dr Vijay
Pandya , CEO PSM Hospital & Swaminarayan Medical college , Kalol
Gandhinagar
In an increasingly unpredictable world, healthcare systems must not
only provide high-quality care but also be prepared to handle crises
like pandemics, natural disasters, or supply chain disruptions. This
session will explore strategies for building a resilient healthcare
system that can quickly adapt to challenges, ensure continuity of
care, and safeguard both patients and healthcare workers.

 Sajal Sen is cheif operating officer of Assam Govt IIT G

helathcare foundation.
 He previously led a pioneer cancer care project in ASSAM
commissioning 7 affordable cancer hospitals in april 2022.
 Sir has held various leadership positions in healthcare
organizations such as Apollo Hospital, Columbia Asia Hospitals,
IPE Global Ltd, and Ernst & Young Ltd.
 He has worked in several countries as a consultant and have a
diverse educational background in hospital administration,
management sciences, medicine, and surgery.
 He has also published extensively in peer-reviewed journals.

Please Welcome Dr Sajal Sen - Chief Operating Officer Assam Govt -

IIT Gawahati healthcare foundation

Lecture in progress

Thank you sir for your informative and engaging session. Hope we can
integrate these points in our daily practice. I would now invite DR Anuja
Desai madam to feliciate sir and our chairpersons.

Inaugral Ceremony
Going ahead, we will mark this special occasion with the traditional
lamp lighting ceremony, symbolizing the dispelling of darkness and
the arrival of knowledge and wisdom.

I would now invite our distinguished guests to the

stage for the lighting of the lamp:

1. Dr Adit Desai - Managing Director KD hospital

2. Dr Anuja Desai - Executive Director KD Hospital
3. Dr Parth Desai - COO KD Hospital
4. Dr Mahendra Desai - Medical Superitendent KD Hospital

I kindly request the dignitaries to proceed with the lighting of the

ceremonial lamp.”

"Thank you to all our esteemed guests for gracing this occasion.

I now invite Dr Parth Desai the COO KD Hospital , to deliver the

inaugural address and share his thoughts on this important occasion."

Thank you so much, for your inspiring words and for setting the tone for
today’s discussions. We truly appreciate your continued leadership and
vision in advancing excellence in hospital operations.

Panel Discussion 1:Efficient Wards, Better

Outcomes: Streamlining Operations for Patient
Success

We are now transitioning into an exciting and vital conversation—

our panel discussion

Efficiency is not just about cost-saving; it’s about delivering timely, high-
quality care that drives better outcomes for patients. Wards are the heart
of our hospitals, and streamlining operations within them has a ripple
effect across the entire system—from reducing patient wait times to
improving staff efficiency, and ultimately enhancing patient recovery and
satisfaction.

Our expert panel today brings together a wealth of knowledge and

experience on best practices, challenges, and innovative solutions for
improving efficiency and achieving better patient outcomes."

For this I Invite Mr Parimal Patel - Cheif Administrative Officer KD Hospital

to moderate the panel and invite the panelists on stage.

Panel in progress

Lecture 4: Dr Vishal Arora

For the next session ,I would now call upon our first chairperson Dr Atul shah ,
Medical Director Kaizen hospital

Along with him, I invite Dr Bipin Patel Professor and HOD SMS Medical
college , Chairman PPS GSB IMA to chair the session.

India has emerged as a global hub for medical tourism, attracting

international patients seeking world-class healthcare services at
affordable rates. With this growing influx, it is essential for hospitals
to optimize every aspect of the patient journey—from pre-arrival
arrangements to post-discharge follow-ups.

This session will explore best practices, innovative solutions, and

operational strategies to enhance the experience of international
patients.
Our next guest speaker:

 * Dr. Vishal Arora is a qualified medical doctor with an MBA in

Healthcare and a leadership program from IIM Ahmedabad.

 * He has over 15 years of experience in healthcare, including

working with various healthcare providers in India and Big 4
consulting firms.

 * He has a proven track record of managing hospital operations,

business P&L, and EBITDA improvement.

 * His skills include hospital process assessment and re-

engineering, growth strategy, manpower planning, market
healthcare needs assessment, digital marketing, and revenue
enhancement.

 * He has also worked with a group purchasing organization

focused on reducing the cost of pharmaceuticals and
consumables used in healthcare.

Dr Vishal Arora

Chief of Business Transformation& Operational Excellence , Artemis

Hospitals , Gurugram Haryana

Lecture in progress

Thank you for delivering an insightful lecture. I now request Dr Mahendra

Desai sir to felicitate sir.

Lecture 5: Arvind Sivaramakrishnan

I request Mr Rohan Shah Founder & CTO , Mighty Ventures to chair this session. Sir
please join us on stage.

Along with him , I invite Dr Kamlesh Saini , Past Honorary Secretary AMA & GSB IMA
sir we welcome you on stage.

Healthcare is in the midst of a profound transformation driven by the rapid evolution

of digital technologies.
From electronic health records to artificial intelligence, telemedicine to wearable
devices, the integration of digital tools has the potential to revolutionize patient care
This session will provide a comprehensive understanding of how digital
transformation is not just a trend but a necessity for hospitals aiming to stay ahead
in an ever-changing healthcare landscape.

Our next speaker: is the Chief Information Officer at Karkinos Healthcare, a

technology-driven oncology-focused managed healthcare platform.

* He has an extensive experience in management consulting, architecting, and

building solutions for enterprise-wide applications.

* Sir has led Apollo Hospitals to achieve prestigious healthcare IT maturity model
certifications and has been recognized for his exemplary leadership and professional
excellence.

* He currently serves as the Secretary of CHiME’s India chapter and is a member of

the board of CHiME in India.

* Sir passionate about IT solutions that enhance quality and service excellence in
service industries. Also an avid Carnatic music enthusiast and resides in Chennai
with his family.

Please welcome Mr. Arvind Sivaramakrishnan

 Lecture in progress

Thank you sir for a wonderful session.

Dear all , Our first leagues of sessions comes

to an end. I now request all to proceed for
lunch. We meet again at 2:00 PM for the next
part of the conference.

Panel Discussion 2 :Listening to learn : Amplifying Patient

voice to elevate care

Alright, everyone, let's get this show on the road. But first, let's make
sure our stomachs are ready to digest some serious discussion.
Imagine this panel discussion as a roller coaster ride. There will be
twists, turns, and maybe even a few loops. But don't worry, we'll provide
seat belts and a safety briefing."

Imagine a world where doctors actually listen to you when you say
you're feeling a little off.

A world where nurses don't just nod along but actually pay attention to
your concerns.

A world where hospitals don't feel like a maze, but more like a cozy
living room where you can relax and talk about your feelings.

Well, folks, that's the world we're aiming for. And to help us get there,
we've assembled a panel of experts who are not only skilled in their
fields but also have a knack for making patients feel like they have a
voice.
So, let's give a warm welcome to our panelists!

For this session I would like to invite our esteemed

panelists and industry leaders:

1. Dr Simardeep Gill - Managing Director & Chief executive Officer ,

Sterling Hospital
2. Mr.Neeraj Lal - Chief Operating officer , Apollo Hospitals Ahmedabad
3. Mr. ABHIJEET PRATAP - Chief Operating Officer - HCG Multispeciality
Hospital , Ahmedbad.
4. Dr. Parshottam Koradia - CEO BAPS Surat & Founder , managing
director Divyajivan Life sciences Pvt LTd surat

5. Mr. Ravi Hirvani- Vice President Bhailal Amin General Hospital

Vadodara

Moderator:
Introducing our moderator, the master of moderation and the
king of keeping things on track
If multitasking was a superpower, he would have been wearing a cape
right now.
And if keeping a conversation on track were an Olympic sport, he would
already have more gold than Michael Phelps.

So, please put your hands together for the person who’s going to keep
us all entertained, engaged, and—most importantly—on time!"
To conduct the session I Invite the supremely energetic Mr Parimal Patel
- CAO KD Hospital

Panel in progress

Thank you all for this truly informative and

practical insights on this topic.I request ……. to
feliciate all the dignitaries on stage.

FALICITATION:

Lecture 6: Keenan Mckenzie

Alright everyone, buckle up because today we’re diving into something

that might make your next hospital visit feel more like a staycation!

Yes, we’re talking about ‘Hotel Services Elevating Patient Experience’—

because who says healthcare can’t have a touch of five-star luxury?
We’re about to explore how hospitals make patients wonder, ‘Did I book
a hospital stay, or did I accidentally check into a resort?’

To chair this Session.

I Invite Mr Sandit Shah - Chief Administrative Officer , Shalby Hospitals

Ahmedabad to chair this session.

Along with him I invite Dr Vidyut Desai - Past President AMA

Sir we welcome you on stage

Our next speaker is Hospitality Industry Expert

 He is a skilled hotel manager with a track record of

accomplishments in hospitality sector.
 Competent in fine dining, catering management, culinary arts
and customer satisfaction.
 Dedicated operation specialist with a degree in bachelors
from Indira Gandhi national Open university with tourism
concentration
 Sir Has been associated with ITC group for 20+ years.

Please join us in welcoming our final speaker for the day Mr. Keenan
Mckenzie - General Manager, ITC Hotels

FALICIATION
POSTER PRESENTATION:
Ladies and gentlemen, now it’s time to dive into one of the most visually
exciting parts of our event—no, not a magic show, but something even
better—our Poster Presentation session!

Here’s where all the hard work, late-night brainstorming, and way too
much coffee have come together into colorful, chart-filled masterpieces.
Think of it as the art gallery of knowledge—where bar graphs, pie charts,
and innovative ideas come to life, ready to dazzle your brains (and
possibly your eyeballs).

Thanking Jury Members!

Before we conclude, we’d like to take a moment to express our deepest
gratitude to our esteemed Jury Members.

You’ve carefully reviewed every Poster, dissected each detail, and, let’s
be honest, probably had more data thrown at you than a calculator can
handle!

So, to our incredible jury, thank you for lending your time, expertise, and
for putting on your critical thinking caps. Your hard work hasn’t gone
unnoticed, and we appreciate every moment you spent helping us
celebrate innovation and excellence today.

Let’s give them a big round of applause!”**

Lets Falicitate them!

1. Dr Shripal Kuvadia: Manager- Medical Affairs, BD, INDIA

2. Ms Meeta Patel- Director- Medigence Solutions Pvt Ltd, Ahmedabad
3. Dr Heena Chhanwal- Medical Supritendent, GCS Medical College Hospital
and Research Centre, Ahmedabad
 Thank You Note

it’s time to hand things over to the maestro of management,

the conductor of all things operational—our very own Chief of
Getting Things Done. Please join me in welcoming the COO,
who’s here to sprinkle some gratitude over this event