Main Challenges

Client Challenges and How Ernst & Young Can Help

1. Design and 2. Understand 3. Translate 4. Plan the 5. Execute 6. Measure 7. Optimise 8. Enable 9. Enable
govern the the strategy strategies business plans and evaluate performance through through
performance performance rewards and system and
environment incentives data
management
CHALLENGE • Manage • Link strategic • Aligning • No clear, • Complicated • Too many • Strategic • Failing to • No single
business priorities to activities to coordinated in year metrics change deliver on version of the
performance share price strategic plan performance • Metrics not leading to new plans truth
• Align the • Evaluate the priorities • Lack of active management aligned data analysis • Continued • Unable to
business to strategy and • Clarifying decision on • Short-term • Slow close • Track project poor access data
deliver great assess accountability resource process / process to bottom line performance • Too many
results portfolio of for strategic allocation commercial • Dissatisfaction improvement • Staff spreadsheets
assets delivery issues with reports dissatisfaction

APPROACH • Run a • Review • Run line of • Run planning • Run metric • Reporting Either: • Rewards • Identify data
diagnostic with investor and sight analysis diagnostic assessment volume review • ABPA diagnostic sources
the business analyst • Create a against diagnostic • Fast close diagnostic • Design • Map out
against the objectives strategy map / framework • Evaluate and review • Value for scorecard information
performance • Evaluate value tree with (calendar, select • Interview money • Model payouts flows
framework share price material accountability, measures ‘customers’ of • Assess data
process, etc.) • Project value • Implement
• Assess and model metrics • Develop reports assessment scorecards environment
improvement improvement • Identify and • Assess measurement
opportunities • Asses value map roles improvements / tracking
of portfolio against processes
measures

VALUE • Realise all the • Validate • Clarity of what • Improve long- • Better • Save time by • Improve • People • Access to
aspects directional matters term performance collecting less customer or perform better information
required to run alignment to • Alignment performance • Less time information product against • Single version
business stakeholders between • Efficient spent on non- • Better profitability objectives of the truth
performance goals divisional resource value add decisions • Outcome • Improved reduces
• Plan • Improve goals allocation activities through based employee rework
improvements returns • More accurate accuracy and measures satisfaction • Transparent
growing plan in less alignment • Track project through performance
better assets time benefits into enablement environment
accounts

1
 Performance Management Methodology:
Performance Management Methodology: Five Phases
Five Phases
Phase 1 Phase 2 Phase
Phase 32 Phase 4 Phase 5
Phases Define Diagnose Detailed
Design
Design Deliver Demonstrate & Develop

Programme & Benefits Management – On Cost, On Time, On Quality, On Benefits

Build, test and migrate

Confirm business Assessment of the
Phase objectives, purpose & existing performance
Design detailed
Phase 2
performance
to the revised
performance
Realise benefits and
scope of performance management system & continuously improve
Objectives management project potential opportunities
Detailed
management Design
solution management
framework

What does the business How well is the organisation What will be done where by Do the processes work? Has the business case been
want to achieve through performing? whom, and how will they do achieved?
Do people know what they’re
performance management? it?
Key Phase
What areas of performance doing and do they have the What further improvements
What areas are in scope? management are important ? What processes, skills and right skills to do it? are required to meet the

Decisions
technologies will be needed? stakeholders’ needs?
Are significant benefits How good are the client at Does the technology work?
likely? managing performance? How will we implement?
Is the Performance
How could they improve their Management framework
performance management ready to go?

Proposal document Diagnostic report Project objectives Detailed implementation plan Benefits assessment model
Scope document Findings and options To-be Performance Go-no go checklist Stakeholder satisfaction
Key Phase Engagement contract Final report
Management framework:
Risk mitigation plan
surveys
- To-be designs –
Deliverables High level plan for diagnose Detailed business case
Process / Organisations/
Business case evaluation
Continuous improvement
plans
phase model
Design plan People / Technology
Project Charter

Change Management Methodology