CONSUMER

RIGHTS
 ❖A consumer is a person or a
group who intends to order, or
use purchased goods, products,
or services primarily for
personal, social, family,
household and similar needs.

WHO ARE ❖The term most commonly refers

to a person who purchases
CONSUME R'S?? goods and services for personal
use.
 • Consumer rights are the legal
protections afforded to
individuals who purchase
goods and services.

• They are designed to ensure

W H AT D O C O N S U M E R that consumers are treated
fairly and have access to safe
RIGHT'S MEAN? and reliable products.
W H AT I S T H E
• Consumer complaints are easily and quickly addressed
CONSUMER under the Consumer Protection Act, which was enacted
P ROT ECT IO N ACT ? ? in 1986.
• It protects and encourages customers to speak up
about inefficiencies and defects in products and
services.
• This statute protects consumer's rights if traders and
manufacturers engage in illegal trade.
THE RIGHTS OF
A CONSUME R:
 • Consumer's have the right to be protected
against goods and services that
are hazardous to life and property.
R I G H T TO
• A consumer has the right to inquire on the
S A F E T Y: items' quality and guarantee before
making a purchase.
 • Consumers should be able to select from a wide
range of items at a reasonable price.
R I G H T TO
• Means the right to be assured of access to a
CHOOSE: diverse range of products and services at a
reasonable cost wherever possible.
 • Buyers should be provided with all required
product details in order for them to act wisely and
amend their purchasing decisions.
RIGHT TO BE
• To protect consumers from unfair trade practices,
I N FOR M E D: consumers have the right to be informed about the
quality, quantity, potency, purity, standard, and
price of goods.
 • Consumers should be aware of their
rights in order to avoid being
exploited.

• Ignorance may end up costing them

RIGHT TO C O N S U M E R even more.
E D U C AT I O N : • The right to gain the knowledge and
skills necessary to be a well-informed
consumer throughout one's life.
 • The consumer's right to be heard means
that they will be given adequate time to
air their issues in a relevant forum
R I G H T TO B E
• Consumers have the right to have their
HEARD: complaints heard and addressed by the
seller or manufacturer.

This Photo by Unknown author is licensed under CC BY-SA-NC.

 • The right to seek compensation describes
the consumer's right to seek justice in the
event of unfair.

• Means the right to seek justice in the event

of unfair trade practices or consumer abuse.
RIGHT TO SEEK
• It also involves the right to a just resolution
REDRESSAL: of a consumer's genuine grievances or
inhumane actions or exploitation.
 • Buyers should not be afraid to express their
RESPONSIBILITIES problems and tell sellers exactly what they
OF THE CONSUMER: want
• To take the time to compare products and
prices before making a purchase
• To act with reasonable care and not cause
damage to property or harm to other people
• To cooperate with the seller or manufacturer
to resolve any complaints
 • The practice of making an individual
or consumer aware of their rights
and responsibilities when
purchasing products and services is
known as consumer awareness.
• All customers must be aware in
order to make the best option and
selection possible regarding the
products and services being
W H AT D O E S supplied.
CONSUMER
• "Jago Grahek Jago" is an example
AWA R E N E S S M E A N ?
of a consumer awareness campaign
in India.
THANK YOU!!