Kimberly Cross
Date of birth: 08/09/2002 Nationality: Maltese Gender: Female Phone number: (+356) 79399942 (Mobile)
Phone number: (+356) 27319175 (Home) Email address: kimberlycross0809@gmail.com
Address: 123, Flat 4 Blue Danube Apts., Triq Il-Makna Tas-Serrar, MSD1316, Msida, Malta (Home)
WORK EXPERIENCE
31/10/2023 – CURRENT Floriana, Malta
OUTBOUND CALLING AGENT ROCS
• Calling clients to explain various investment plans.
• Making leads from interested clients.
• Passing leads on to my team and making sure that all the information is correct
• Keeping track of people who I needed to call back.
• Inputting data on excel sheet
• Answering emails and sending emails
04/06/2022 – 03/09/2023 Malta, Malta
RETAIL CUSTOMER ADVISOR MELITA LTD.
1. Helping customers with various queries - customer care
2. Taking payments with credit card, cash and cheques.
3. Making contracts for home service and mobile service
4. Tending to customers needs
5. Checking stock
6. Cross-selling
7. Offering clients various retention offers.
8. Contacting customers through face to face communication, phone and email.
Department Retail
23/03/2022 – 24/04/2022 Malta
TAX ADVISOR CENTRECOM
• Helping people with their questions on anything tax related
• Giving information about tax rates, tax returns etc
• Helping people fill in certain forms like tax returns or anything that is needed.
• Re-issuing of cheques which are issued from the tax department which weren't received or which
might be stale.
• Making amendments on people's profile's such as marrying them in the system and separating
them.
• Amending the tax payers profile by doing any change of address or contact info.
23/09/2021 – 15/03/2022 Sliema, Malta
TELLER BOV- BANK OF VALLETTA
• Handling the responsability of opening and closing of the till in the Sliema Branch
• Agreeing to the cent with the system when closing the till
• Encashing cheques for clients or making large withdrawals for the client.
• Deposits from one account to another
• Reporting lost and stolen cards and stopping them to make sure no one uses them
• Doing change of addresses or else amending someone's profile on the system
• When till is closed i move to the front desk reception to take care of clients coming inside the branch
and seeing through their needs.
• Filing all the papers which were used when working with clients so everything is sorted the day after
07/01/2020 – 19/07/2021 Mosta , Malta
SALESWOMAN NEXT MALTA (OUTLINE LTD)
My Main Responsibilities:
• Handling of the cash
• Supervising the fitting rooms
• Checking stock
• Alarming stock
• Replenishing of stock
• Arranging the shop floor
• Cleaning the shop
• Opening and closing of the shop
Business or Sector Other service activities Department Retail
EDUCATION AND TRAINING
Paola, Malta
DIPLOMA IN BEAUTY SPECIALISTS MCAST (Malta College of Art, Science and Technology)
Non - Vocational Subjects:
• English
• Mathematics
• Maltese
• Science
• ISR
Vocational Subjects:
• Diet and Nutrition
• Hand and Foot Care
• Anatomy and Physiology
• Nail Art and Nail Technology
• Health and Safety
• Salon Management
• Facial Care
• Make up, Eyebrow and Eyelash treatments.
Address Triq Kordin, PLA9032, Paola, Malta Field of study Hair and beauty services Final grade Diploma
Level in EQF EQF level 3 National classification Diploma
24/09/2007 – 21/03/2018 Sliema, Malta
ORDINARY LEVEL STANDARD St.Joseph School Sliema
Subjects Studied:
• English language
• Home Economics
• Maltese
• Religious Knowledge
• Social Studies
• English Literature
• French
• Mathematics
• Biology
• Physical Education (PE)
• Art
• History
• General Science
Ordinary Level Examinations + Marks.
1. English Language - 6
2. Home Economics - 3
3. Maltese - 5
4. Religious Knowledge - 5
5. Social Studies - 6
6. English Literature - 6
7. French - 6
8. Mathematics - 7
9. Biology - 7
Address Cathedral Street, SLM1526, Sliema, Malta Field of study Basic programmes and qualifications
Final grade O'Level Certificate
LANGUAGE SKILLS
Mother tongue(s): MALTESE
Other language(s):
UNDERSTANDING SPEAKING WRITING
Spoken Spoken
Listening Reading
production interaction
ENGLISH C2 C2 C2 C2 C2
FRENCH A2 B1 A2 A2 B1
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user
DIGITAL SKILLS
Microsoft Word Microsoft Excel Microsoft Office Microsoft Powerpoint Social Media Skype
Outlook Instagram Facebook ECDL FULL STANDARD
ADDITIONAL INFORMATION
MANAGEMENT AND LEADERSHIP SKILLS
Leadership Skill I was voted student representative twice for my 2018-2019 class and for my 2020-2021
class at MCAST.
ORGANISATIONAL SKILLS
Problem Solver Always tries to help co-workers / classmates to solve a general problem. This was gained
from bring in a team of sales assistants taking care of a big retail shop.
COMMUNICATION AND INTERPERSONAL SKILLS
Very good communication skills This was gained form working as a sales assistant twice and helping
various clients with their needs.
