AS per dealer connection is possible this db box SKNR-01-0110-03 please verify your

said /9806834066
1234

As per customer tech will visit customer say internet not active please verify your
said and call from customer calling number 9768413541

Call repeated by customer dealer

As per custmer work done/Not mention material uses

Red light issue call fwd to tech support calling number

Call fwd to isp support for relocation tt created 9767850549

Fiber managed call fwd to isp support calling number

Slow internet call fwd to isp support calling number

As per customer slow internet call fwd to tech support calling number 9762875271

Informed to customer about the appointment time

Inquiry on Re-location Shifting /suggest to pay calling number 9841132348

Customer did not respond so i disconnect the call

Work done/costummar house no electricity need to follow up later

Call repeated by customer/As per customer rainfall has stop need to urgent today
angry customer

Call repeated by dealer need to urgent service today calling number:

As per dealer 9863605646 need to cancel booking due to let service/customer switch
another isp

As per customer, 15 minutes light on and 15 minutes light off in router. Technician
still not visit for service. kindly visit for service today asap. Contact No:
9865653395

as per dealer need to tt cancel customer join another isp calling number:
9803676000

As per customer need to cancel booking due to customer is out of home will call
back later for service calling number 9864686966
As per dealer need urgent service before 10 am as customer is going to office

MS and nearest FDB are Pack but as per dealer its possible not ready to wait /
verify and 9803676000 plz inform this dealer and convince from your side

customer is ready for a connection /kindly proceed for further connection

9844658993 call from customer / need urgent service ... frustrate due to late
service .. .not ready to wait

Plz mention comment expansion done or not / its been 7/8 days where nst created but
still tech not assigned… mention comment till tomorrow, anyhow....

As per customer need to cancel tt due to expansion case ....not ready to wait

oss with onsite 9803676000 9818039880

http://fetchinfo.dishhome.com.np:9900/

https://blog.dishhome.com.np/?p=6088

apple id pw =#Nepal0320
SSID PW = Durga@123

System upgrade bhayekole FID pariwartan bhayeko cha.Naya Customer ID9498551 ma

recharge ra support ko lagi prayog garna anurodh gardachau. Contact-9801544000

As per dealer need to cancel ticket due to double booking case 18900220

As per dealer 9749939020 need to cancel booking/customer no need to relocation

As per dealer 9810255567 Customer already recharged in his old ISP, need to cancel
this booking

As per dealer customer denied for service need to booking cancel

as per customer tech visit/ but still facing same range issue/ forwarded to ob
As per dealer 9802763663 mistakenly expansion schedule plz process for connection
today

0433421

9801204526 onsite viber number

As per dealer connection is possible from BLCO-01-109-P1-04

customer not ready to wait 9807301846 /verify this urgently

Due to a refer offer not being possible as per the dealer 9844156852 / he will
create another TT after canceling this TT

0660121133600016

0413918 need to cak after 2pm

https://docs.google.com/spreadsheets/d/
1WQp0JMENUicsXU4qWl2xjSs7_SUk8rVRFMFn4t4js2c/edit#gid=58620872 new package pp

9845548438 barsha mam

9801888647 Dinesh sir

RDANG-34 ko 9749386558 actual number of dealer,

563 reloctio ko lagi dealer bata ft bata rch garna lagauni

As per customer need service today as soon as possible

expansion case , customer can't wait 15 days for connection . so customer deiced to
join another isp

web mail user

durga.lamichhane@kantipurmanagement.com.np
Durga@113 pw
Link:https://webmail.kantipurmanagement.com.np/?_task=mail&_mbox=INBOX

As per customer Relocation change new location thankot check post chandhagiri
nagarpalika word number 7 Banasthali Pipal Chautara, please verify your said
/9849775609

Power Level-28.24 9762419469 customer is still facing slow internet issue

As per customer have not canceled the booking 9848926920

as per dealer need to cancel due to another isp 0336459

May 20 2023 2:00PM / As per customer need service today at 9 AM as soon as possible

From payroll@kantipurmanagement.com on 2023-03-23 17:56

Name : Durga Lamichhane
SSF ID : 20760075583
Pw : Durga@123
need to relocate the net on same location : Tarkeshwar Rural Municipality ward 7
Bhatkeko pul tejasbi boarding school contact thi number 9844830087 need
urgent survice

need service urgent /customer waiting .....

CRM
user = Onsitesupport.IVR
pw= Dishhome#301

crm ko user pw
durga.lamichhane
Durga#2023

Crm ko user pw

Durga.Lamichane user id
pw-Dishhome#477

@durge
Call repeated by customer 9819760711

call repeated by customer need service urgent plz do follow wisely

crm id pw Escalate wala
onsite.support-user
Dishhome@123-pw

Formate / 0323438-LBTWL-69-1st booking

0323446-2nd bookng-2nd bookng
connection done from

Orbit : 164@ekghanti.com and password :ekg164

http://103.74.15.100/taskbird/tickets/?page=1

https://www.microsip.org/check-version?ver=3.21.3

0321445 connection has been completed from this id / becasue customer wanted Full
Unlimited Residential 50mbps 12M

11:35 AM
http://192.168.20.219/isp/?
l=eyJkIjoic3Vic2NyaWJlciIsImYiOiJzdWJzY3JpYmVyIiwiaCI6ImFkZF9lZGl0X3N1YnNjcmliZXJfZ
m9ybSIsInBlciI6eyJtaWQiOiI5IiwidWlkIjoiMTAxOTYiLCJ0aW1lIjoiMTY3NTQwMzQwOCIsIlBMIjp7
IlBSIjoiMSIsIlBXIjoiMCIsIlBFIjoiMSJ9fSwicGciOiIxIn0%253D&r=e2lkOjM2MzkyNH0%253D(Bal
ance refund)mailto:onsitesupport@dishhome.com.np 123456

Service provided but need to mention dropwire length in material uses list/
informed to BI

Informed to about double booking case

is cancelled as due to customer will self contact for service if need

expansion case, and customer has recharge another isp today / as per custmer,
dealer need this ticket to cancel

as per customer, call back tomorrow , he will discuss with his family and will
decide for connection

Customer want to install dth combo package/ informed to dealer for new tkt creation

As per dealer, Connection has already been done from 0302865 id/ need to change
status
customer want to install dth combo package/informed to dealer

app time readjustment for status changed/ informed to sms team

Connection seems to be possible form another side need to re visit once

work done but ONT sticker, PDF back paper not uploaded

Customer denied for service/ As per dealer he will contact customer and verify

Forward to fiber team to verify

Call not received by customer in both number after regular follow up/as per dealer
need to cancel the ticket

Customer needs combo package instead of internet only package

` https://oss.dishhome.com.np/Ticketing/Home

durga.lamichhane Durga#2023

0021036
customer denied for service/network also not available

customer denied for service/network not available to

Customer denied to collect router and wants to continue net

Customer has already connected net from customer id 0280477

master expansion is going on

Customer is ready to connect net / Customer needs service tomorrow at 10 am

Internet connection completed need dhi tv set up

Nst has been solved/still problem in customer ont/ informed to vendor

as per customer / need itv with internet package 50mbps 12months/ call not
connected with dealer/ inform to sc supervisor

call not connected with customer / Kindly update customer's calling number if call
gets repeated
Expansion has been process suggest to wait

As per customer there is no any problem no need of tech

Informed to customer about shortage of Mesh router / Will provide service when it
is available

As per dealer/ he will discuss with customer and inform us later/ Need to call back
after 2 days

Customer wants to connect 100 mbps instead of 50 mbps / Call not received by dealer
/ Informed to sc supervisor

work done but dhi tv is not connected / Informed

Customer Saturday 12pm ko time diyako xa New Ticket number created is : 2210160277

as per customer, he already connected our isp, now customer is out of home so he
will self contact after some hour for CUID..

Customer will self contact for the service /

Please kindly create nst ticket

call not received by customer/ kindly reschedule it for new app time

Customer need service on Friday

As per customer there is no electricity in his house/ informed to customer to call

back when it comes

Customer needs service on saturday at 3 pm

9801888647 Dinesh neupane Nepalgunj incharge

call received by kid and said to call later/as according to kid parents are not at
home
As per vendor tech visit within 1 hour informed to customer

call not received by customer and dealer but message send to receive call

as per customer there is no electricity

Customer want to connect with combo as per dealer need to ticket cancel he will
create another ticket with combo

Call not received by customer need to chane Appointment Date time

Out of coverage network not available Informed to customer/dealer

as per customer will call back later for service after few days /call not received
by dealer

as per customer will call back later for service /need to change appointment date
for few days

Customer did not change the app time is waiting for connection

call not connected with customer/kindly update customers number in comment section
if calls get repeated

Please ignore my previous comment

Customer will call back after recharge if problem occurs

inform to customer for expansion case/ suggest to wait call not received by dealer

as customer has already connect dh fibernet through fid : 0183521

0182362 is cancelled as Customer has get service already 0182459

As per customer he/she wants the service after 3 days

customer need service tomorrow with in 10 am 11am

kindly provide service on time

के हजुरको नेटमा केहि समस्या आएको थियो ?

प्रबिधिकहरु आएर बनाइदिनु भएको हो ?
हजुरलाई हामीले सम्पर्क गर्न खोज्द फोन नलागेको्/नउठेको हुनाले केहि समस्या आएमा
हाम्रो Dishhome fibernet को नम्बरमा सम्पर्क गरिदिनु होला ९८०१५४४०००.
धन्यवाद

As per cusotmer is reining in his her area so informed to customer to call that
when rain stops

call not connected with customer /as per dealer he will consult with customer and
inform to us

Customer need service today at 10/11am..

8/10/12/2/4

Customer name: Devi Biswakarma Customer id: 0169199 can't reached

for installation visit.Call 9801544000 to provide alternative contact number.
please call 9801544000 for appointment confirmation.

Master down problem solved

as per customer due to pool siftiing coneection is pending informe dto cutomer

Call not received by cusotmer for confirmermetion/call not connected with Dealer

As per inchare sir connection will be done with in 1 hr soon

As per inchare sir connection will be done soon

As per IN charge sir he will follow up to tech for the service

As per customer he has a already Refund router Call not received by dealer for
confirmation

Customer dined for service/as per customer he already have another isp

https://sellercenter.daraz.com.np/apps/seller/login?redirect_url=https%3A%2F
%2Fsellercenter.daraz.com.np%2Fapps%2Fim%2Fwindow%3F__ARMS_PID__
%3Dgiiryrcz16%25402026e49eb97404c%26userId
%3D900151881054#sid=900151881054&uid=900151881054&agent=true&master=true&enable=tru
e

Work done/as per tech Document will provide soon

Work done but booking Name and document Name is Different

work done but document is in incompleted

onsiteteam41@gmail.com
onsite@123
onsite goole

https://simtvsms.com/crm/login.php(user id pw : dh.onsitesupport
Simtv@123)

DH fiberne number(9801544000)

client will inform after 4 days while need now\ informed to dealer

Problem not saved/as per tech area does not belongs to him informed to Hira mam

work done but wrong document \ informed to tendel team

work done but wrong speed test document / informed to sanjit sir

work done but name different in caf \informed to isp

Work done but document is not updated/call not received by tech

dh.onsitesupport
Simtv@123

onsiteteam41@gmail.com
Onsite@123

admin
Admin#1234

Onsite@cs
Onsite@cs
(OSS LINK AND USER PWCODE HERNI WALA)
https://fncrm.simtv.com.np/?
l=eyJkIjoic3Vic2NyaWJlciIsImYiOiJzdWJzY3JpYmVyIiwiaCI6ImFkZF9lZGl0X3N1YnNjcmliZXJfZ
m9ybSIsInBlciI6eyJtaWQiOiI5IiwidWlkIjoiMTAxOTYiLCJ0aW1lIjoiMTYwMTM2ODYxNSIsIlBMIjp7
IlBSIjoiMSIsIlBXIjoiMCIsIlBFIjoiMCJ9fSwicGciOiIxIn0%253D&r=e2lkOjIzODYzfQ%253D%253D

onsitesupport@dishhome.com.np
Psw-123456

JAILE SAMMA JDOL1-1 LAI ASSIGN GARDA HUNXA VANERA INFORM AAUDAINA TABA SAMMA JDOL-3
LAI HAE TKT

Sim tv IVR 9801575703

9801170770
Tollfree 16600144000

Shear ko link (\\192.168.10.198)

ICC
http://icc.dishhome.com.np/PSM/CSR/CSRHandler.aspx?customerId=549697#
Shankhar
shankhar@2015

DMN-CAS
http://dmncas.dishhome.com.np/vmx/VmxOperation
anujamh
123456

fix
http://care.dishhome.com.np/DTHRequest
shankarkaji
Shankar@321

Bir
http://portal.dishhome.com.np/Account/Login?ReturnUrl=%2F
shankar.basnet@dishhome.com.np
Shankar!23

crm
http://192.168.20.149/crm/Sparrow.aspx
shankhar
Shankar#1234

sfd
http://192.168.20.149/sfd/Panel.aspx
shankhar
Shankar!23

shankarkaji

Gmail ID
outbound.unit@gmail.com
dishhome123

Zimbra
https://mail.dishhome.com.np/#1
onsitesupport@dishhome.com.np
Onsite@12345

DTH
http://192.168.20.150:9001/Account/Login?ReturnUrl=%2FServiceDetail%2FInternalUser

DEMO LINK
admin
Admin#21

OLD onsite support

https://docs.google.com/spreadsheets/u/0/d/
1MOyKNnqlZ5rqexRuWW98mGdBOCRAZB44Q_be80seCBU/edit?ts=5a276b2b

record of sms
https://docs.google.com/spreadsheets/d/1Va-
BbcqvpeVbsJBPgTxk8UO8xVxMPg2JeF0uUaXu_Zg/edit?ts=5a52047e&pli=1#gid=1328634039

Churn ko link
https://docs.google.com/spreadsheets/d/
1owzsHafIhP_6dNTdJGQO7UfzkGMqQkT7kJc4orMmER8/edit#gid=826125086

Pan link
https://ird.gov.np/PanSearch

Demo dth
http://demo-dthmgmt.dishhome.com.np/Account/Login

New onsite update

https://docs.google.com/spreadsheets/d/1GnS-
um4mLKIa0TeFiH1mD7pw_A81rbeI7vNw0Co4H7w/edit?pli=1#gid=0
9849117066