December 28, 2024
GRAND LONGIT
1718 COOPER DRIVE
IRVING TX 75061
Re: Meta Complaint No: CGS-436062
Dear Grand Longit:
Upon reviewing your inquiry, it appears that you are having concerns with your Meta / Facebook / Instagram
account. It has come to our attention that the best way to address these concerns is by visiting the links below
for further guidance and support.
facebook.com/help
facebook.com/hacked
Our office has the responsibility of enforcing the Texas Deceptive Trade Practices – Consumer Protection
Act and other civil consumer protection laws. The problem you described in your complaint does not fall
within our primary enforcement authority.
You may wish to contact a private attorney to discuss your legal remedies and proper course of action in this
situation, if you have not already done so. If you are contacting us regarding a criminal matter, you may wish
to contact your local law enforcement agency.
You may also want to consider taking the following actions:
• Call or email the fraud department of the companies, banks or credit unions where accounts have been
compromised. Explain that someone stole your identity and ask them to close or freeze the compromised
account.
• Contact any of the three credit reporting agencies and ask that a free fraud alert be placed on your credit
report. Also ask for a free credit report. You only need to contact one of the three agencies because the law
requires the agency you call to contact the other two.
• Equifax — 1-800-349-9960
• Experian — 1 888 397 3742
• TransUnion — 1-888-909-8872
Once you have a fraud alert on your credit report place, a business must verify your identity before it issues
new credit in your name. The alert remains active for a year and can be renewed by you for up to seven years.
• Change the passwords, pin numbers, and log in information for all of your potentially affected accounts,
including your email accounts, and any accounts that use the same password, pin, or log in information.
• Contact your police department, report the crime and obtain a police report.
• Go to the webpage of the Federal Trade Commission, report the ID theft and create an identity theft
recovery plan: https://www.identitytheft.gov/Assistant
• Decide whether you want to place a security freeze on your credit report.
A security freeze is different from a fraud alert. Once your report is frozen, the credit reporting agency cannot
release it without your prior express approval (with certain narrow exceptions). Under federal law, a security
freeze is free, and obtaining one will not affect your credit score. To obtain a freeze, you must contact each of
the credit reporting agencies and comply with their requirements. The agency must place the freeze within
one business day, and if you request the freeze be lifted, they must do so within one hour. Learn more at their
websites below:
https://www.experian.com/freeze/center.html
https://www.transunion.com/credit-freeze/place-credit-freeze
https://www.freeze.equifax.com/Freeze/jsp/SFF_PersonalIDInfo.jsp
• Review your credit report to correct any errors and identify any new accounts that were opened in your
name, and then contact the business and close those accounts and inform the credit bureau that you did not
open those accounts.
• Review your other credit card and bank statements and take action to remove or dispute unauthorized
charges or debits.
• Consider other steps you may need to take to address specific problems such as reporting a misused Social
Security number or clearing your name of criminal charges.
• Consider obtaining a court order to assist you in clearing your name.
Texas law provides victims of identity theft the option of seeking a court order declaring that you are a victim
of identity theft. If you are granted this type of court order, you may submit it to private businesses and to
governmental entities to help correct any records that contain inaccurate or false information which resulted
from the identity theft.
Sadly, being a victim of identity theft once does not mean it cannot happen again. Take steps to prevent ID
theft and remain alert!
We appreciate your interest in the Office of the Attorney General and your interest in preventing consumer
law violations. We rely on citizens like you to help us enforce the Deceptive Trade Practices Act and other
consumer protection laws.
Consumer Protection Division
Office of the Attorney General
