List of questions in CSA for today as far as i remember

1)Access Control rules are applied to a specific table, like the Incident
table. What is the object name for a rule that applies to the entire Incident
table (all rows and fields)?--- Incident.None
2)There are two tables customer_xxx, customer_xxxx , what ACL rule that
applies to all customer tables--> customer.*
3)what is used as blueprint to map your IT services to the ServiceNow
platform-> CSDM
4)how to set predefined conditions in visualization task board and how to
see it without saving---> I have answered as Preview
5)purpose of form builder in table context -> create and customize
forms
6)In case where agent will provide more details to share with customers-
> Additional notes

1. What tool is used to import data from various data sources, and map
that data into ServiceNow tables? – Import set

2. How would you describe the relationship between the Incident and
Task table? --Incident table is extended from Task table

3. Which feature helps to automatically allocate a critical, high-priority,

service request to the appropriate assignment group or team
member? – Assignment Rule

4. What is the name of the string that displays filter criteria? --

Breadcrumb

5. You are looking at a list of Active Incidents. You want to exclude

Incidents with the state of Resolved. How might you do that? -- On
the list of records, locate and right-click on the Resolved
value, select Filter Out

6. A customer wants to use a client script to validate things on a form

in order to make sure the submission makes sense. What type of
client script would you recommend to meet this requirement? –
onSubmit()

7. What action will allow you to personalize layouts of columns in a list?

-- Click Gear Icon > Personalize window options > Select the
appropriate columns

8. Which path would you take to access the table configuration page
from a form? -- The Form Context menu > Configure > Table
9. What do you click when you have made modifications to your report,
and you want to see the results without saving? -- Run

10. Which framework can automatically populate values for the Priority
and Category fields based on the Short description field value? -
Predictive Intelligence

11.Which testing framework is used to test ServiceNow Applications? --

Automated Test Framework (ATF)

12.Security rules are defined to restrict the permissions of users from

viewing and interacting with data. What are these security rules
called? -- Access Control Rules

13.A new employee joins the IT department and needs to perform work
assigned to Network and Hardware groups. How would you set up
their access? (Choose three.) -- Add User Account to Hardware
group, Create User Account, Add User Account to Network
group

14. Which ServiceNow utility provides a modern interactive graphical

interface to visualize configuration items and their relationships? --
Dependency View

15. Which tool is used to define relationships between fields in an

import set table and a target table? -- Transform Map

16. On the knowledge base record, which tab would you use to define
which users are able to write articles to the knowledge base? -- Can
Contribute

17. What section on a task record is used to see the most recent
updates made to a record? -- Activity

18.What are the steps for importing data using an import set? --
Create Import Set; Create transform map; Transform data;
Clean up import table

19. What is the first step in the process to import spreadsheet data into
ServiceNow?-- Create import Set

20. Buttons, form links, and context menu items are all examples of
what type of functionality? -- UI Action

21. Which one of the following statements is a recommendation from

ServiceNow about Update Sets? -- Avoid using the Default
Update set as an Update Set for moving customizations from
instance to instance
22. What is the purpose of a Related List? and something related this
how to you access related list - To present related records

23. Which term best describes something that is created, has worked
performed upon it, and is eventually moved to a state of closed? --
task

24. Which one of the following is NOT a type of Visual Task Board? --
Feature

25.Which of the following statements describes how data is organized

in a table? -- A column is one field and a record is one row

26. What is the difference between a UI Policy and Data Policy? (but
actual question is client script vs data policy)
-- Data Policies run regardless of how data is entered into
ServiceNow, while UI Policies are used for form interactions

-- Client Script executes on the user's browser (client-side),

while a Data Policy executes on the server-side, focusing on
data integrity and consistency regardless of how data is
entered.

27. Servicenow contains a resource which provides the following:

✑ A standard and shared set of service related definitions across
ServiceNow products and platform that will enable and support true
service level reporting.
✑ A CMDB framework across our products and platform that will
enable and support multiple configuration strategies.
What resource do these statements describe? -- Common Services
Data Model (CSDM)

28. What is used frequently to move customizations from one instance

to another?—Update sets

29. What feature can track the amount of time that a task has been
open, to ensure that tasks are completed within an allotted time? –
SLA’s

30. What import utility do you use when the field names on the import
set match the name of the fields on the Target table? -- Automatic
Mapping
31. As an IT employee what interface would you use, if you wanted to
browse internal IT documentation, like troubleshooting scripts and
FAQs? - Knowledge

32. What type of field allows you to look up values from one other table?
Similar to this --Reference

33. On the knowledge base record, which tab would you use to define
which users are not able to write articles to the knowledge base? –
Can contribute

34. A customer requests the following data quality measures be added:

✑ Incident numbers should be read only, on all lists and forms, for all
users.
✑ Short Description field should be mandatory, on all records, across
all applications, on Insert.
Which type of policy would you use to meet this requirement? – Data
Policy

35. Your customer would like to create a new template to notify users
who are affected by network outages at their site. Which module
would you use to create a new notification? -- System Notification
> Email > Notifications

36. Which tool is used to define relationships between fields in an

import set table and a target table? -- Transform Map

37. Who can(role) impersonata user? – impersonator & admin

38. How user can change data time format in their instance ?
__ Select the User menu > Preferences > Language & Region
> Set date and time format and time zone

39. Which statement correctly describes the differences between a

Client Script and a Business Rule?
-- A Client Script executes on the client and a Business Rule
executes on the server

40.What are examples of Core tables in the ServiceNow platform?—

user, task, incident

41. Which tab on the knowledge base record, would you use to identify
the sets of users who are able to read articles in that knowledge
base?—Can read

42. What are the three key tables in an enterprise CMDB? (Choose
three.)
-- cmdb , cmdb_ci, cmdb_rel_ci
43. If a knowledge base has no access details specified, what users are
able to read articles in that knowledge base? -- Any active user

44.What are examples of UI Actions, relating to Lists? (Choose four.)List

UI actions related –List links, list choices, list buttons, list
context menu

45. What catalog tool would you use to create a catalog item or record
producer?-- Catalog Builder

46. On a form, which type of field has this icon which can be clicked, to
see a preview of the associated record? -- Reference

47. Which technique is used to get information from a series of

referenced fields from different tables? –Dot walking

48. "While on an Incident record, how would you add a Tag for "Special
Handling" to the record?
-- Click on the More options (...) icon, click Add Tag, type
Special Handling, press enter

49. When a custom table is created, which access control rules are
automatically created? (Choose four.)
-- read, write, create & delete

50. When building an extended table from a base table, which fields do
you need to create? (Choose two.)
-- The fields that are not in the base table.
--The fields that are specific to the extended table.

51. While showing a customer their Incident form, they ask to change
the Priority field title to display their internal terminology PValue.
How would you do that? (Choose two.)
--Right click on Priority and select Configure Label
-- Right click on Priority and select Configure Dictionary

52. As administrator, what must you do to access features of High

Security Settings?
-- Select Elevate Roles

53. What section on the notes tab, shows the history of the work
documented on the record? - Activity

54. Which is the base table of the configuration management database

hierarchy?--CMBD

55. Here is an example of the criteria set for a knowledge base: •

Companies: ACME North America • Departments: HR • Groups: ACME
 Managers • Match All: Yes
-- Members of the ACME Manager group, who are also members of
HR Department and part of ACME North America

56. What setting allows users to view a Knowledge Base article even if
they are not logged in? –The public setting

57. When selecting the Target table for an import, which tables can you
select? (Choose three.)
-- Tables within the global scope
-- Tables which allow write access to other applications
-- Tables within the existing application scope

58. What is the most common role that has access to almost all
platform features, functions, and data? – System Administrator
(Admin)

59. A colleague wants to rearrange the columns on their My Work List.

Once the user has navigated to the list, where should they navigate
to select and arrange the columns? –Click Personalize list

Here are a few questions from CSA exam that I remember.

1. what access does a user need to be able to import articles to a
knowledge base?
Ans – can contribute.
2. The wait time for end user is based on the round trip between the
client and the server. What activities are included in the round trips?
Ans - request+ response
3. A customer want to use a client script to validate things on a form
in the Recommend to meet this requirement?
Ans - onSubmit()
4. Report designer contains different sections for configuring your
report which section is used to adjust the look of your report,
including colours, titles and legend layout?
Ans – style
5. Which statement correctly describes the difference between a
client script and a business rule?
Ans - a client script executes on the client and a business rule
executes on the server.
6. When importing spreadsheet data into service now, what is the
first step in the process?
Ans - import set
7. Group records are stored in which table?
Ans - Group[sys_user_group]
8. You are showing your customer a new form that you have created
for their new application. they would like to add a field to the form.
where could you do that?
Ans – Form layout and form design
9. What functionality can you use to track the time a task has been
opened to ensure that tasks are completed within an allotted time?
Ans - SLA
10. what are the three key tables in an enterprise CMDB?
Ans - c) Cmdb_rel_ci, Cmdb_ci and Cmdb
1.which feature allows you to automate business logic for a
particular application or process
such as approvals, task, notifications, and record Operations?
Ans: Flows
2. What table acts as a staging area for records imported from a data
source?
Ans: import set row table
3. the customer wants all users to have access to the records in the
offerings table. what
setting on access control definition would you use to grant access to
all of the offering table
records?
Ans: Offering. None
4.which component of a table contains a piece of data for one
record?
Ans: Field
5. The report designer contains different sections for configuring
your report. which section is
used to specify grouping and calculations to be run against the data?
Ans: Configure
6. which flow components allow you to specify when a flow should be
run?
Ans: Trigger and condition
7.your customer requires that they be able to monitor which users
are performing
impersonation in their instance. what would you do to meet that
requirement?
Ans: activate the glide.sys.log_impersonation script
8.What are advantages of using flow designer? choose three
answers?
Ans: less manual scripting, reduces technical debt,smooth
integration with 3rd party systems
9.Which tab on the knowledge base record, would you use to identify
the set of users who are
able to read articles in that knowledge base?
Ans: can read
10.What are the examples of UI actions relating to forms? Choose
three answers?
Ans: form context menu,form links,form buttons
11.Which statement correctly describes the difference between a
client script and a
business rule?
Ans: A client script executes on the client and a business rule
executes on the server
12.When importing spreadsheet data into service now, what is the
first step in the
process?
Ans: load data
Hello Everyone,
I have uploaded the few questions which i remember from
yesterday's exam.
1.what kind of testing in servicenow
Ans:Automated testing
2.What are all the roles reuired to impersonate
Ans:Administrator and impersonator
3.How will you do hansdon on the new releases in you local
machine(Not sure about exact content about this question.)
4.What is the purpose of update set?
5.What access control rules are created by default when creating a
custom table?
Ans:Create,Read,Write,Delete
6.Which tool do you use to determine the relationship between fields
in an import set and an existing table?
Ans:Transform Map
7.What functionality can you use to track the time a task has been
open to ensure that tasks are completed within an allotted time?
Ans:ServiceLevelAgreements(SLA)
8.What type of service catalogue item is used to create an incident
or raise an HR case?
Ans:RecordProducer
9.Which of the following describes the relationship between the
Problem and the Task tables?
Ans:The Problem table extends task table
10.Where do you navigate to see the notifications that are currently
defined on the Now Platform?
Ans:SystemNotifications>Email>Notifications
11.Which modules can you use to create a new table?
Ans:Tables,Tables&Columns
12.Which statement correctly describes the difference between a
client script and a business rule?
Ans - a client script executes on the client and a business rule
executes on the server.
13.Which of the following are the UI actions in a form?
Ans:Form buttons, Form context menu items (right-click the header),
and Form links(Related Links in a form)
14.Hierarchy of the key tables in an enterprise CMDB
Ans:Cmdb,Cmdb_ci and Cmdb_rel_ci
15.A filter is a set of conditions applied to a table to help you find
and work with a subset of data.
In the Now Platform, filter conditions are also referred to as:
Ans : Breadcrumbs
16.Which field type displays records from another table?
Ans:Reference
17.Your director has requested you to generate a snapshot of your
groups’ monthly resolved incidents and automatically email it to the
executive group on the first day of each month. What ServiceNow
capability do you use?
[Note:In addition to this few scenerios are added in the same
question]
Ans:Scheduled Reports
18.You are showing your customer a new form that you have created
for their new application. they would like to add a field to the form.
where could you do that?
Ans – Form layout and form design
19.On a business rule,when setting determines at what point the rule
executes.What are the options for specifying that timing?
Ans:Before,After,Async,Display
20.What is created when an order is placed for a catalog item?
Req#(Request)table name is sc_request(sc means service catalog)
RITM#(Requested Item) table name is --sc_req_item
SCTASK#(Service Catalog Task) table name is sc_task
21.In your implementation, the following tables extend each other:
The Configuration Item [cmdb_ci] table extends the Base
Configuration Item [cmdb] table.
The Service [cmdb_ci_service] table extends the Configuration Item
[cmdb_ci] table.
The Business Service [cmdb_ci_service_business] table extends the
Service [cmdb_ci_service] table.
[Note:Not exactly this question similar to this scenerio question]
You have heard about a new application released by ServiceNow. You
want to try it out, to see if it might be useful for your company's
ServiceNow implementation. What would be the best way to get
hands-on experience with the new application?

Activate the application plug in, on your personal dev instance