UNIT 1 �� CAREERS
fJ What kinds of phone calls do you make in English? What useful telephone
Telephoning: expressions do you know?
making contact
[J �>» CD1.s-1.10 Listen to three phone calls and answer these questions.
1 What is the purpose of each call? 2 Do the callers know each other?
B �>l) CD1.8 Listen to the first call again. Complete the expressions on the right
so they have the same meaning as the ones on the left.
1 Can I talk to ... ? I'd . . !ik!': . . to . . n��!=!k. . to ...
2 Just a moment . . . Thank you . . . . . . . . . . . . . . . . . . . . . . . . . .
3 I'll connect you. I'll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4 Am I speaking to Carina Molenaar? Hello . . . . . . . . . . . . . . . . . . . . . . . . . Carina Molenaar?
5 Yes, it's me.
6 The reason I'm calling is ... Yes, I'm . . . . . . . . . . . . . . . . . . . . . . . . your advert ...
7 Can I have your name and address?
your name and address, please?
m �>» CD1.9 Listen to the second call again and complete this extract.
A: Hello . ..<;�.v.l.�. . ). },P�!=!k.1 to Giovanna, please?
B: ............ ............2 she's not here at the moment. Can 1 . .... . . . .. . ? a . . . . . . . . . . . .''?
s 6 7
A: Yes, please . . . . . . . . . . . . . . . . . . . . . . . . . Johan from I n tee. . . . . . . . . . . . . you . . . . . . . . . . .. her I won't
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be able to . .. . .. . . .. . .8 the training course on Saturday? She can . . . . .. . . . .. .9 me .. . .. . .. ... .
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if there's a problem. I'm . . . . . . . . . . 0191 498 0051.
. .
D �>l) CD1.1o Listen to the third call again. Choose the phrases the speakers use.
Matt: Hello, Matt speaking.
Karl: Hi, Matt. Karl here.
Matt: Oh, hello, Karl. How are things /you 1 ?
2
Karl: Fine, thanks. Listen, just a quick word Iquestion •
Matt: Yeah, go ahead.
3
Karl: Do you think you could give me /let me have the other number for Workplace
Solutions? I can't get through to them. Their phone's always busy /engaged 4•
Matt: I've got it here /right in front of me 5• It's 020 9756 4237.
Karl: Sorry, I didn't hear/catch6 the last part. Did you say 4227?
Matt: No, it's 4237.
Karl: OK. Thanks. Bye.
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Matt: No problem /Don't mention it • Bye.
D Study the Useful language box below. Then role-play the phone calls.
Student A: Turn to page 132. Student B: Turn to page 136.
U S E F U L LANGUAGE
MAKING CALLS RECEIVING CALLS
Could I speak to Carmela Cantani, please? Who's calling, please?
Yes, this is Erika Mueller from KMV. Could you tell me what it's about?
Is this the sales/finance/marketing department? I'll put you through.
I'm calling about ... Can you hold?
Could you transfer me to the I T department, please? He seems to be with someone right now. Can I get him to call you?
Could you tell him/her that I called? I'm afraid there's no answer. Can I take a message?
Could you ask him/her to call me back? I'm sorry, there's no answer. I can transfer you to his/her voice mail.
Can I leave a message, please?
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