HC5(D) Refund claim form:

NHS dental charges

Please read this page before filling in this form - it will help you make this claim correctly. Use a separate
form for each person who has paid NHS dental charges or has had NHS dental charges paid for them.
Part 4 tells you where to send the completed form. Before you do this, you must sign and date the
declaration.
The information on this form may be disclosed in confidence to other public bodies as appropriate for
the purposes of checking entitlement and preventing or detecting fraud. False information may lead to
prosecution or legal action.

What can you claim for?

Use this form to claim back the cost of NHS dental treatment.
This form should only be used if the dental practice was in England. You may also have
to fill in an HC1 claim form for the NHS Low Income Scheme (see part 4).
HC1 REF:

HC5 REF:

If you have paid an NHS dental charge you must receive a receipt, either an FP64 NHS receipt
form or another receipt which shows the amount of the NHS charge and the date you paid it.
To claim a refund you must complete this form and include all original receipts.
If you have paid for other NHS charges you must use the claim form for the charge you
have paid. There is a separate form for each type of charge (HC5(O) for optical costs, HC5(T) for
NHS travel costs and HC5(W) for wigs and fabric support charges).
Location:

If you have paid an NHS prescription charge you must use the FP57 prescription receipt
Team:

form to claim a refund. Ask for that receipt form when you pay - you can’t get one later. It
tells you what to do.

How to claim for somebody else

If you are filling in this form for someone who is physically incapable of doing so, ask them to
Notes / amended location:

tell you what to fill in for them. They should then sign or make their mark in Part 5A.
If however, you are filling in the form for someone with learning difficulties or a condition
that prevents them from managing their own affairs, you are responsible for making sure the
information is correct. You should sign the form yourself in Part 5B.

Time limit for claiming

• You must ensure that this form is received by the relevant office identified in Part 4 within
3 months of the date that you paid any charges.
• If you make the claim after 3 months, the NHS Business Services Authority has to decide
if there is a good reason for it being late before it can be accepted. In this case, please send
a written explanation with your claim to NHS Business Services Authority, Help with
Health Costs, Bridge House, 152 Pilgrim Street, Newcastle upon Tyne, NE1 6SN.

More refund information

Time:

Time:
Tel. 1 Date:

use box Tel. 2 Date:

More refund details can be found in leaflet HC11 “Help with Health Costs” available to
download at: www.nhsbsa.nhs.uk/nhs-low-income-scheme. If you have any queries or need
help filling in this form you can speak to an advisor by calling 0300 330 1343.
Official
 DSD Ref No DSD case location
(Official Use) (Official Use)

Part 1 - Patient’s details

Please use this part of the form to tell us about the patient: this may be you or the person on whose behalf you
are making the claim.
Surname Address

Forename(s)
Postcode
Title (Mr/Mrs/Miss/Ms/Other) Email address - the NHSBSA may use this method to contact
you in relation to this claim

Sex: Male Female

Telephone number
Date of birth / /
This must be the number of the person signing at Part 5
National Insurance number

Part 2 - Details of NHS dental charges paid

Please send us original receipts. We cannot process your claim without them.
I wish to claim a refund of £ for NHS dental charges.
(If the course of treatment is ongoing, send in this form within three months of paying for it. If the treatment is being paid for
by instalments, send in this form when payments have finished.)
You cannot claim a refund for any private treatment or for sundry items such as toothbrushes.
I wish any refund to be paid into the following account:
Name(s) of account holder(s) Full name of bank, building society or other account provider

Sort code of the bank, building society or other account provider Account number

- -
If a building society account, the building society roll or reference number

Some building society accounts use a roll or reference number. If you are not sure if the account has a roll or reference number, ask
the building society.
Incorrect account details will delay any refund you are entitled to.

Part 3 - Other information we need

Name, address and telephone number of dentist in full please.

Name Address

Telephone number
Postcode

Course of treatment started on: / /

and was completed on: / /
Part 4 - Reason for claim
Tick whichever box below applied when the NHS dental charge(s) was (were) paid and give the information we ask for.
Group 1 No.
I receive a War Pension payment or an Armed Forces Compensation Scheme payment
and I am being treated for my accepted disablement.
Send this form to: Service Personnel and Veterans Agency, Norcross, Blackpool, FY5 3WP.

Group 2 My name was on an NHS certificate HC2 or HC3 No.

I am named on or entitled to an NHS Tax Credit Exemption Certificate. No.

(If you do not have a certificate, send in a copy of your award notice)
The person holding the certificate was:
Forename: Surname:
Date of birth / /

I am pregnant or have had a baby within the last 12 months. I am No.

named on or entitled to an NHS maternity exemption certificate.
(If you do not hold an NHS maternity exemption certificate please provide a
copy of your MatB1 certificate, the birth certificate or the stillbirth certificate).

Send this form to: NHS Business Services Authority, Bridge House, 152 Pilgrim Street,
Newcastle Upon Tyne, NE1 6SN.

Group 3 I was getting one of the benefits/credits listed below (please tick which benefit/credit applies).
I am the partner or a dependant child/young person under 20 years Date of birth / /
of age of someone who was getting one of these benefits/credits.
Forename: Surname:
Name of person getting the benefit/credit:

If this person was not the patient, please tell us either their date of birth or their National Insurance number:
Their date of birth / / Their National Insurance number

Tell us which one and send this form to: NHS Business Services Authority, Bridge House,
152 Pilgrim Street, Newcastle Upon Tyne, NE1 6SN.
Income Support
Income-based Jobseeker’s Allowance – (Contribution-based Jobseeker’s Allowance on its own does not count).
Income-related Employment and Support Allowance – (Contribution-based Employment and Support
Allowance on its own does not count).
Pension Credit Guarantee Credit – (Pension Credit Savings Credit on its own does not count).
Universal Credit and for the last complete assessment period before the final payment was paid there were
no earnings or net earnings of £435 or less (£935 if you had a child element or had limited capability for
work).Check the limit at www.nhsbsa.nhs.uk/check-if-youre-eligible-help. If your treatment was during your
first Universal Credit assessment period you qualify for a refund if, once your claim to Universal Credit is decided,
you meet the earnings conditions during that assessment period. You also qualify for a refund if you met the
qualifying criteria during the Universal Credit assessment period during which the final payment was paid.
If you receive or are included in an award of any of the benefits listed in Group 3 you can claim a refund. If you
get one of these benefits alongside another benefit you will still be able to claim. Contribution based benefits
paid on their own do not count. Check your benefit/credit before you sign.
For more information see www.nhsbsa.nhs.uk/check-if-youre-eligible-help.

Group 4 I was under 18 years of age on the first day of treatment.

I was 18 years old and in qualifying full time education (please supply a letter from your education
establishment confirming this).
Send this form to NHS Business Services Authority, Bridge House, 152 Pilgrim Street,
Newcastle Upon Tyne, NE1 6SN.

Group 5
I am not in groups 1 to 4, but wish to claim a refund for NHS dental charges paid because I am on a
low income.
You need to fill in an HC1 form to apply to the NHS Low Income Scheme. You can get a form by calling
0300 123 0849 or visiting www.nhsbsa.nhs.uk/healthcosts. Send this form with the HC1 form to
NHS Business Services Authority, Bridge House, 152 Pilgrim Street, Newcastle Upon Tyne NE1 6SN.
Part 5 - Declaration and signature
Warning: False information may lead to civil or criminal action.
If you are signing for somebody else, you will be responsible for the information provided.
I declare that the information given on this form and the supporting documents are correct and complete and I
understand that if I knowingly provide false information, I may be liable to prosecution and/or civil proceedings.

I consent to the disclosure of relevant information on this form to and by HM Revenue and Customs, Local
Authorities and the Department for Work and Pensions for the purpose of verification.

I also consent to the disclosure of information on this form to NHS Counter Fraud Authority for the purpose of the
prevention, detection, investigation and prosecution of fraud and any other unlawful activity affecting the NHS.

How we use your information: The NHS Business Services Authority will use the information that you have
provided to process your claim for a refund of necessary NHS costs. We match the information provided against any
claims you make of being exempt from NHS charges. We will not transfer your personal data outside the United
Kingdom or the European Economic Area. We manage the information you provide as required by Data Protection
law. Further details are available at www.nhsbsa.nhs.uk/yourinformation

This is my claim for a refund of the NHS dental charges listed in Part 2

5A Signature: Date / /

This is a claim on behalf of the person named in Part 1 for a refund of the NHS dental charges listed in Part 2
5B
Signature: Date / /
Name (in capitals) Address

Telephone number
Postcode

For official use only

To NHS Dental Services
From: NHS Business Services Authority or one of the bodies listed in Part 4:
I confirm that the patient named in Part 1 of this form is entitled to:
a full refund of NHS dental charges
a refund of the difference between £ and the NHS dental charges paid.
The actual amount(s) paid is/are shown on the attached receipts
I confirm that this claim has been accepted outside the 3 months time limit.

Please pay the appropriate amount to the patient named in part 1 of this form.
Signature: Date / /

Name (in capitals): Authorisation stamp

Office address stamp:

© Crown Copyright 2023. Produced on behalf of the Department of Health and Social Care. HC5(D) March 2023