International Journal of Innovative Research and Advanced Studies (IJIRAS)

Volume 5 Issue 10, October 2018 ISSN: 2394-4404

A Study On Improvement On Job Satisfaction Of Hospital

Employees

Dr Neha ghildiyal
Ms. Divya Verma
Assistant Professor, SGRR University

Abstract: Job satisfaction is most widely used topic to be researched in the area of human resource management. The
topic job satisfaction is so important to be researched because major portion of most of people life is spend at their work
places. Moreover satisfied workforce is likely to be more productive and more loyal towards there work and hence
generate more output. Job satisfaction puts a great impact on professional as well as on personal lives of employees also.
As healthcare is more people centric service sector which has grown rapidly in recent years. So it is more important for
hospital staff to be more satisfied with there jobs so as to provide & deliver quality and effective healthcare services to the
needy patients. Due to globalization more people are migrating towards better opportunities, better growth & better jobs.
The purpose of the study is to identify the gaps and explore different factors affecting job satisfaction of hospital
employees.

Keywords: Work force, job satisfaction, productivity, hospital, Healthcare, employees.

I. INTRODUCTION which has been created. Job satisfaction of hospital employees

to the large extent is affected by the satisfaction of the
Job satisfaction has become most important topic for customer i.e. patients As hospital is a service industry it is
research these days. Human being seeks satisfaction in every important to provide consistent services to all patients,
walk of life. It can be said briefly that unless a person derives because in a service sector satisfaction of customer is directly
satisfaction in a job it will not be done in a proper manner or leads to success of the business. Dissatisfied patients leads to
you can say it won’t be done at all. failure of business. for e.g. if doctors or nurses don’t give
Thus it is very important to make human beings satisfied good services to the patients next time that patient will never
if we want to get better extraction of work from feelings, come again and this is a major drawback of service sector that
emotion, attitudes, sentiments, & motives combine to lead to a one cannot correct his mistake. Once service is given it is
particular type of behavior on the part of an individual or his consumed simultaneously.
group & this is what is referred to an employee or group job Rising opportunities for carrier development, lifestyle
satisfaction. Employees deserve to be treated fairly & with decision, unbalanced work life, job changing, poor mentoring,
respect. Job satisfaction is an indicator of good treatment to & stress are some of factors which contribute in one’s decision
some extent. It can also be considered as a indicator of to either continue or quit the job. Thus nowadays challenges
emotional well being. Managers top most function should be are not to attract the best talent but to retain them.
to concentrate on job satisfaction of employees because Factors influencing job satisfaction of workers are as
dissatisfied employees are more likely to provide inferior follows:
services.  Social factor-relation ship with co-workers, group
Retaining talented employees is the greatest challenge working norms, opportunities for interaction & informal
which is faced by today’s majority of organizations. Human organization.
asset is the most important asset & retaining them is most  Individual factors-education, personality, intelligence,
important than finding a successor to the vacant position orientation to work, marital status, age etc.

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 International Journal of Innovative Research and Advanced Studies (IJIRAS)
Volume 5 Issue 10, October 2018 ISSN: 2394-4404

 Organizational factors-nature & size, formal structure,  To know the importance of job satisfaction among
personnel policies& procedures, employees relation, hospital employees.
nature of work, technology, supervision &styles of  To study the gap in current literature.
leadership.
 Cultural factors-beliefs, values, underlying attitudes. METHODOLOGY USED
Sound climate in a long run is one of the important asset
to any organization .The management must consider in SECONDARY DATA: secondary data has been collected
creating a sound & healthy motivational climate in the long from different websites, different journals and internet, books
run .What organization actually offers is of course important and magazines. The result of the study is that other than
yet more important is to what extant it is considered as vehicle monetary factors other factors also play major role in
for meeting the needs of employees. They desire for promoting job satisfaction in hospital employee.
recognition, security, new experience, & independence. When
these needs of individual employees is not fulfilled he/she
becomes tensed, dissatisfied .And this is very dangerous & IV. ANALYSIS AND INTERPRETATION
undesirable among employees in any profession.
Job is not the main source of income but also important FACTORS AFFECTING JOB SATISFACTION
component of life .As work takes away a large part of workers
day & also contributes to ones social standing. Because of a. WORK CONTENT
employee’s central role in many peoples life, satisfaction with
ones job is an important component in over all wellbeing. In One of the major source of satisfaction is work content
this global world job satisfaction has been one of the most itself. The work should be such that it uses employee’s skills,
important issue. Nowadays irrespective of whether the job is ability & experience to the fullest. The content of work should
in public or private sector people prefer to work in industry be challenging, encouraging & interesting & have variety
which provides various factories such as regulatory hours & inbuilt in it so that it is not boring. Once the job which is to be
least intervals, satisfactory leave policies, loans bonus, done is completed successfully the workers get great sense of
medical aids, leave travel concessions etc. satisfaction. work should neither be too easy nor too
challenging as it brings frustration and feeling of failure hence
job should be moderately tough so that individual has to
II. IMPORTANCE OF JOB SATISFACTION AMONG stretch his ability & imagination and skills.
HOSPITALS EMPLOYEES
b. SALARY & PROMOTION
As we know hospital industry is a service industry
.Therefore job satisfaction of any employee plays a major role Salary and promotion plays an important role in study of
in treatment of patient .Hospital personnel’s have difficulties job satisfaction. Benefits can be of varied nature such as pay,
in meeting needs of patients if there own needs are not met in perks, and rewards are associated with motivation of
a proper manner. There hospital managers /administrators has employees. The salary administration and promotion policy in
responsibilities towards both staff & patients. Employee’s an organization should be fair.pay system and promotion on
satisfaction & patient satisfaction are both important from policy of organization must be just, unambiguous and in line
hospital point of view. with the prevalent industry norms and employees
Patient satisfaction forms one of the most important expectations. Employee’s wages and salary must ensure him
indicators of quality services in hospitals. Job satisfaction is an social status and should be able to fulfill the expectation.
important variable especially in healthcare industry /setting.
Overall growth & job satisfaction are important factors to c. SUPPORTIVE WORKING CONDITIONS
retain hospital employees in a long run.
Ensuring hospital employees of job satisfaction and Working conditions in a hospital have modest but lasting
motivation is important to effectively deliver health services effects on job satisfaction. Due to fast advancements in
and to retain employees. It is found that in hospital setting technology it is necessary the hospitals are operating on
employees satisfaction has been found to be positively related upgraded technology. The place should be neat and clean with
to quality service and patient satisfaction. Employees play necessary facilities per factories act, ventilation, light,
major role in influencing patient satisfaction because of their cleanliness, enough space for work, immediate availability of
involvement and interaction of patient. supervision, adequate latest tools & generally good
surrounding will definitely add to job satisfaction.

III. RESEARCH METHODOLOGY d. SUPERVISION

OBJECTIVE OF STUDY Supervision also affects the job satisfaction .Qualified

superiors should be available for advice, guidance, & problem
 To study in detail about the factors affecting job solving. Superiors should be such one to take personal interest
satisfaction of hospital employees. in affair of employee both on personal and official levels.

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 International Journal of Innovative Research and Advanced Studies (IJIRAS)
Volume 5 Issue 10, October 2018 ISSN: 2394-4404

Supervision is related to leadership, proper supervision is one’s effective response to the job. Job satisfaction in a
improves the morale & job satisfaction of employees. narrow sense means attitudes related to the job. It is concerned
with such specific factors has wages, supervision, steadiness
e. WORK GROUP of employment, conditions of work, social relation of the job,
prompt settlement of grievances, fair treatment of employer
Work group of multiskilled persons with one goal will be and other similar items. Job satisfaction is related to different
able to function effectively if they are friendly and co- Socio-economic and personal factors, such as: Age, Sex,
operative work group serves an important source of support, Incentives, Working Environment, Education, duration of
advice, comfort and assistance to individual worker. A good work etc. and he examine the different factors affecting job
and comfortable work group makes job more enjoyable. The satisfaction in pharmaceutical company and found Despite
factor of work group support is essential for job satisfaction. different policies and programmes by Government on
Industrial Development, employees welfare and statutory
norms employees of different industries are dissatisfied with
V. REVIEW OF LITERATURE the facilities provided to them by the management of the
industrial establishment.
ANALYSIS Jitendra Kumar Singh* Dr. Mini Jain** (2013) studied
the broad contours of various variables responsible for
M. D. PUSHPAKUMARI (2008) conducted a study to employee satisfaction and various ways by which one can
examine the impact of job satisfaction on performance. It maximize employee satisfaction. They concluded that
considered which rewards (intrinsic and extrinsic) determine employee attitudes typically represent the moral of the
job satisfaction of an employee. It also considered influence of company. In areas like customer service and sales, happy
age, sex and experience of employees on level of job employees are most important because they represent the
satisfaction. In addition it investigated in most satisfying event company to the public. Each and Every organization should
of an employee in the job, why employees stay and leave the develop strategies that strengthen the work environment and
organization. And researcher found that there is a positive increase the employee’s morale and employee’s satisfaction to
correlation between job satisfaction and employee enhance performance level of employee and productivity,
performance. That means satisfied employee perform well as which ultimately results in high profits, customer satisfaction
compared dissatisfied employee. as well as customer retention.
Bulent Aydin, Adnan Ceylan (2009) conducted a study on Masooma javed, Rifat Balouch, Fatima Hassan (2014)
Employee satisfaction in terms of Organizational Culture and conducted a study on determinents of job satisfaction and its
Spiritual Leadership The main subject of the research model is impact on Employee Performance and Turnover Intentions
to investigate the employee satisfaction in terms of and describe Job satisfaction - or lack of it - hinges on a
organizational culture and spiritual leadership; and the aim is productive, accomplishing relationship between staff and
to contribute to academic researchers as well as businesses, management; indeed, the success of any organization depends
about how to maximize the employee satisfaction. The on staff members who enjoy their jobs and feel rewarded by
research was applied on 578 employees of the related industry. their efforts. Ultimately, of all the people in the marketplace
By the results, it has found that the employee satisfaction has may suffer the most when this vital success factor is lacking.
positive significant correlations with organizational culture In earlier ages, many researchers have been directed on job
and spiritual leadership satisfaction but this still remains an issue for many
Mrs Anju K J and Mr. Sona George (2011) conducted a organizations. The study is been done to examine the
study to evaluate how human resource factors affect the satisfaction level of the employees and helps organizations to
satisfaction level of employees in BPCL – Kochi Refinery know about the elements that influence job satisfaction.
Limited. It assesses how far welfare and financial factors Researcher found a significant positive association of
motivate the employees in the company. The study also employee empowerment, workplace environment, job loyalty
attempts to analyze the opinion of employees towards the and job performance with job satisfaction. Furthermore, there
working life in the company. and And they found that the is a significant negative relationship between job satisfaction
employees are satisfied with the medical facilities, pension and turnover intention..
packages, club facilities and canteen facilities provided by the Mrs. Shweta Rajput*, Mr. Mayank Singhal**, Mr.
BPCL – Kochi Refinery Limited. Certain recommendations Shivkant Tiwari*** (2015). conducted a study to find the
are given which may be considered by management to satisfy impact of job satisfaction on employee loyalty in case of
their employees. Thus, the priceless value of human resources academicians. The study also finds out various factors
is revealed and there lies the need to satisfy them. underlying job satisfaction and employee loyalty. And
Dr. P. K. Mishra (2013), conducted a study .on Job concluded that there is no impact of job satisfaction on
satisfaction and describe job satisfaction is one of the most employee loyalty in case of academicians.
crucial but controversial issues in industrial Psychology and AbdulRaziq Raheela Maulabakhsh (2015) conducted a
behavioral management in organization. It ultimately decides study on impact of working Environment on job satisfaction
the extent of employ motivation through the development of and state that In modern scenario organizations are facing
organizational climate or environment satisfaction is specific various challenges due to dynamic environment .One of the
subset of attitudes held by organizational members. It is the important challenge is satisfy its work force in order to cope
attitude one has towards his or her job. Stated another way, it with the environment change and to achieve success and

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 International Journal of Innovative Research and Advanced Studies (IJIRAS)
Volume 5 Issue 10, October 2018 ISSN: 2394-4404

remain in competition. In order to increase efficiency, any hospital depends upon its employee. So Each and every
effectiveness, productivity and job commitment of employees, hospital should focus on the need of the employee as
the business must satisfy the needs of its employees by fulfillment of the need increases the job satisfaction of the
providing good working conditions .the study analyse the employee and made sound strategies that leads to the
impact of working environment on employee job satisfaction. development of good working environment and so that
The results indicate a positive relationship between working employee perform their task well.
environment and employee job satisfaction. The study
concludes with some brief prospects that the businesses need RECOMMENDATIONS
to realize the importance of good working environment for
maximizing the level of job satisfaction.  Proper induction and orientation programme should be
Archana G. Nemmaniwar*, Dr. Madhuri S. given to employees at the time of joining.
Deshpande*(2016) conducted a study that Job satisfaction is  There should be good coordination and effective,
one of the most widely researched subjects in the area of informative and systematic communication between inter
organizational behavior and human resource management. and intra departments.
Satisfied employees are likely to be more productive and  There should be time to time effective training
committed to their job and committed employee implies low programmes to enhance and develop interpersonal and
turnover. Due to globalization of health sector there is a lot of soft skills of the employees.
migration of employees towards good opportunities, overall  Transparency should be maintained in compensation and
growth and satisfied job. Health care sector is more people benefit plans for the employees.
centric service sector which is growing rapidly in recent years.  Proper and unbiased performance appraisal techniques
Ensuring hospital employee job satisfaction is important to should be followed periodically.
retain the employees and to deliver health services effectively.  Superiors should discuss developmental plans with the
The paper presents review of past literature of job satisfaction employees as and when required, also the employees
among hospital employees. The purpose of the review is to should know about their KRA’S.
identify gaps and explore different factors affecting job  Periodic counseling of employees should be done
satisfaction. Researcher found that apart from monetary whenever required.
benefits other motivational factors such as recognition,  Development of conducive and productive work culture
autonomy, achievement, opportunities for growth and in any hospital setup.
development were positively correlated with job satisfaction.

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VI. CONCLUSION
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