0% found this document useful (0 votes)
22 views10 pages

Lut 2

This Letter of Understanding (LOU) between Bundl Technologies Private Limited (Swiggy) and the Merchant outlines the terms for the Merchant's use of Swiggy's platform for food delivery services. The Merchant agrees to pay a service fee and comply with applicable food safety regulations, while Swiggy will handle payment collection and GST obligations. The document also includes a declaration for the Merchant to classify their business for GST purposes and outlines responsibilities related to tax compliance.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
22 views10 pages

Lut 2

This Letter of Understanding (LOU) between Bundl Technologies Private Limited (Swiggy) and the Merchant outlines the terms for the Merchant's use of Swiggy's platform for food delivery services. The Merchant agrees to pay a service fee and comply with applicable food safety regulations, while Swiggy will handle payment collection and GST obligations. The document also includes a declaration for the Merchant to classify their business for GST purposes and outlines responsibilities related to tax compliance.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 10

LETTER OF UNDERSTANDING

This Letter of Understanding (“LOU”) is made on Date : 2023-06-11, July 2022 (the “Effective Date”) by and between;

Bundl Technologies Private Limited, a company registered under the Companies Act, 1956, having its registered office
at 3rd Floor, (Internally designated as at No. 55 Sy No 8 To 14, I & J Block, Ground Floor, Embassy Tech Village, Outer
Ring Road, Devarbisanahalli, Varthur, Bengaluru – 560103 (“Swiggy”) AND , a company/ partnership firm/ proprietary
firm, having its corporate office at E-118, Nehru Colony, Dharampur, Dehradun, Uttarakhand 248001, India
(“Restaurant Participant/ Merchant”).

Swiggy and the Restaurant Participant/ Merchant are hereinafter jointly referred to as the “Parties“ and each, individually,
a “Party“ , as the context may so require.

NOW THEREFORE, THE PARTIES HEREBY AGREE AND CONTRACT AS FOLLOWS:

Capitalized terms used but not defined herein shall have the meaning assigned to them under the Merchant Terms of Use
available at https://partner.swiggy.com/sellertnc (“Merchant Terms”).

1. Merchants understands that Swiggy is engaged in the business of inter alia operating an online platform under the
name and style “Swiggy”, through its Platform, which enables transactions between Merchants and Buyers, dealing in
prepared food and beverages. The Platform is utilized by Buyer(s) to choose and place Order(s) from a variety of
prepared food products listed and offered for sale by Merchants on the Platform, pursuant to which Swiggy facilitates
Delivery of such Order(s)through the independent pick-up and delivery partner engaged on principal to principal basis in
select serviceable geographical area of the cities in India. The Merchant wishes to avail the Services enabled by Swiggy
on a non-exclusive and contractual basis subject to the terms and conditions set out in the Merchant Terms, which
includes, inter alia, warranties provided, obligations, intellectual property rights, confidentiality, responsibilities and grounds
for termination.

2. The Merchant represents that (i) it is engaged in the business of food retail under the brand name and style “KING
PARATHA & FOOD FIRE” serving food products and beverages through its multiple outlets owned and managed by the
Merchant only and not the franchisees, the list enclosed in Annexure - A; (ii) it has full power and capacity to enter into
and perform its obligations under this LOU;(iii)has taken all necessary licenses applicable to its business and is fully
compliant with the provisions of the Food Safety and Standards Act, 2006 and rules and regulations prescribed thereunder
(“FSSA”), as amended from time to time; (iv)it shall not provide for sale on the platform, or for delivery to any executive
pursuant to sales facilitated on the Platform, any food items that may be unsafe, or misbranded or substandard or which
contain extraneous matter or for which a license is required under FSSA, except in accordance with the conditions of the
license; and(v)all the information and contents provided by it, as required, to Swiggy are true, correct and accurate.

3. The Merchant shall pay 24% of the Gross Valuetowards Service Fee to Swiggy for a period of 2 months from the
Effective Date. Post the expiry of aforesaid period of 2 months, the Parties shall mutually agree on the Service Fee payable
by the Merchant. The Parties agree that the Service Fee shall be valid for 12 months from the Effective Date, upon expiry
of which they may review the same.

4. The Merchant shall pay to Swiggy Rs. 999 towards one-time onboarding and listing facilitation services (Onboarding
and Listing Facilitation Service Fee) availed by the Merchant at the time of on-boarding. Swiggy shall collect INR 499
upfront during the onboarding process and shall deduct the remaining INR 500 from the weekly settlement amount.

5. Swiggy shall be entitled to charge the merchant, as commission, 24% on a per order basis which shall be deducted by
Swiggy from weekly pay-outs due to the Merchants. It is clarified that, as a limited offer (i) for the first 30 days (from the
date of onboarding of a new merchant) or (ii) on completion of 100 orders or (iii) INR 10,000 worth of commission charged,
period.

Upon completion of such 30 day period or completion of 100 orders or INR 10,000 worth of commission charged, Swiggy
shall revert to its norm of charging the commission at the abovementioned rates.

6. The benefits mentioned in serial no. 6 above shall be applicable only to Merchants that have never been onboarded on
the Swiggy platform. The above mentioned benefits shall not be applicable to existing merchants on the Swiggy platform or
existing outlets of new brands or new brands of existing merchants.

7. Swiggy shall collect, for and on behalf of the Merchant, the payments received from the Buyers and remit the same to
the bank account of the Merchant in accordance with the Payment Terms after deductions of Service Fee, Other
Charges as mentioned under the Schedule of Charges and GST & other taxes applicable thereon at the prevailing rates.
8. Swiggy shall provide the Merchant with consolidated reports of Orders placed and other details for the Settlement
Period. All such reports and invoice/s shall be sent to the Merchant by electronic mail to sonalirana298@gmail.com

9. The Merchant confirms and undertakes that it has read and understood the Merchant Terms that are incorporated by
reference herein and are deemed to be part of this LOU. The Parties hereby agree to be bound by the terms set out in
Merchant Terms which shall be read into and form a part of this LOU.

10. The Merchant further confirms and undertakes that the supporting documents provided by the Merchant along with
this LOU are true and correct to their knowledge and understanding.

[Digitally] Signed by the Merchant:

______________________________
Name:Sonali
Designation:Authorised Signatory Name : Sonali
Date : 2023-06-11 Email: sonalirana298@gmail.com

Date : 2023-06-11
Notification no. 17/2021 Central Tax (rate) was issued on 18 November 2021. This communication is intended to inform you
about the implications of the above mentioned GST notification applicable from 01 January 2022.

We wish to bring to your attention the latest Notification No. 17/2021 dated November 18, 2021 issued by Central Board of
Indirect Tax and Customs (CBIC) through which the e-commerce operator (ECO) is now made liable to pay GST on
“restaurant services” provided through the e-commerce platform. Note that this change is not applicable for restaurant
services provided from a premise with declared tariff of Rs. 7,500/- or above per day. At present, this provision shall be
effective from January 01, 2022.

Bundl Technologies Private Limited (hereinafter referred to as “BTPL” or “Swiggy” or “the company”) qualifies as an “e-
commerce operator” under Section 2(45) of Central Goods and Services Tax Act, 2017. Therefore, based on the above
notification read with Section 9(5) of CGST Act, 2017, Swiggy will be responsible to pay GST on restaurant services
provided through its website / app from January 01, 2022.

In this regard to comply with the above change, Bundl Technologies Private Limited (hereinafter referred to as “BTPL” or
“Swiggy” or “the company”) is classified as an ECO as per the applicable provisions of the GST law and is required to
bifurcate the eateries operating on its platform into two broad categories as below:

1. Restaurant:

As per Notification No.11/2017 - Central Tax Rate F.No.354/117/2017-TRU dated 28th June, 2017, restaurant services” is
defined as “Restaurant service means supply, by way of or as part of any service, of goods, being food or any other article
for human consumption or any drink, provided by a restaurant, eating joint including mess, canteen, whether for
consumption on or away from the premises where such food or any other article for human consumption or drink is
supplied”.

A restaurant is a place which is in the business of preparing and serving food in the premises or as takeaway. An
illustration under this category is provided below:
a) Restaurants located in a premise where declared tariff is not exceeding Rs. 7,500 per day andproviding restaurant
services;
b) Food and beverage sold as a part of restaurant services and which qualifies as restaurant services;
c) Cloud kitchens providing restaurant services; etc
d) Stand alone restaurants which are not ice cream parlors or bakeries.

As per Notification No. 17/2021 dated November 18, 2021, Swiggy shall be responsible

For restaurants with no GSTIN, Swiggy shall be responsible for charging, collecting and paying GST @ 5% on the total
order value.

Swiggy will also disclose such payment made in the GST returns as prescribed by CBIC.

2. Non-restaurant:

Shops / suppliers supplying other edible goods which do not qualify as “restaurant services” shall fall under this category.
Some of the example under this category is:
a) Standalone ice cream parlor who is not supplying “restaurant services”;
b) Standalone bakery who is not supplying “restaurant services”;
c) Sweet shops who is not supplying “restaurant services”;
d) Standalone chocolate shop who is not supplying “restaurant services”
e) Restaurants in hotels where the declared tariff of any accommodation unit is more than INR 7500/-

Note : the above list is not exhaustive and is merely illustrative for the purpose of understanding the definition of non-restaurant basis
interpretation of press releases and various notifications issued by the government of India in relation to GST.

Such suppliers will continue to charge and pay applicable GST as per their current practice. These suppliers will have to
mandatorily get themselves registered under GST in line with Section 24 of the CGST Act, 2017. Swiggy shall only be
responsible to deduct and pay tax collected at source (TCS) under section 52 of the CGST Act 2017 at the rate of 1%.
Note that there is no change in the process of collection and payment of GST for such suppliers falling under this category.

In addition to the above two categories, given that there are eateries which provide both restaurant and non-restaurant
supplies on the platform from the same RID, we have come up with a separate category as below.

3. Hybrid:

In case where a supplier is involved in providing “restaurant services” and supplying other goods that does not qualify as
“restaurant services”, such supplier will be categorised under ‘hybrid model’.

Such supplier will have to bifurcate the “restaurant services” and other goods supplied through ECO. GST on “restaurant
services” provided through Swiggy shall be paid by Swiggy and applicable GST on goods supplied through Swiggy shall
be continued to be paid by the supplier.

Note that these suppliers will have to mandatorily get themselves registered under GST in line with Section 24 of the
CGST Act, 2017 as no turnover threshold shall be applicable for supply of goods through e-commerce operators.

Further, Swiggy shall also be responsible to deduct and pay tax collected at source (TCS) under section 52 of the CGST
Act 2017 at the rate of 1% on the value of other goods supplied through Swiggy’s platform.

Accordingly, we request you to categorize yourself into any one of the above categories via the below declaration. We also
request you to immediately communicate to us in case there is any change in the particulars given in the declaration at
any time.

Wherever appropriate, we shall suggest the appropriate classification as per our understanding of the law. However it is
solely your responsibility to classify yourself correctly.

Please note that this will form a part of the addendum to your MOU with Swiggy effective immediately.

We request you to consider this communication of utmost importance since it would also enable us to make the necessary
changes in our ERP system.

Thanking you in advance for your co-operation.

Best regards,
DECLARATION FOR THE PURPOSES OF DETERMINING GST COLLECTION

The following declaration is given with true understanding of the categorisation and the full understanding of the aforementioned
notification as issued under the GST law:

I/ We KING PARATHA & FOOD FIRE (Legal Name of the entity/Restaurant name), having our place of business at E-118,
Nehru Colony, Dharampur, Dehradun, Uttarakhand 248001, India and having the FSSAI No./ Acknowledge No.
22623030000232 hereby acknowledge the understanding of the Notification No. 17/2021 Central Tax (rate) dated 18
November 2021 read with Section 9(5) of CGST Act, 2017 and applicable CGST Rules, 2017.

Accordingly, we declare that we classify our business as: Restaurant

•Restaurant
•Non- Restaurant
•Both (referred as “Hybrid”)

I/We confirm that we have classified our business correctly above.

I/We shall indemnify Bundl Technologies Private Limited (hereinafter referred to as “Swiggy”, “BTPL”, “ECO” or “the
company”), its affiliates, its directors and its employees from any demand of tax, interest or penalties arising on the
company in case the declaration is found to be fallacious. In addition, we undertake to declare as below and indemnify
Swiggy accordingly:

Declaration applicable in case you have selected “restaurant” above

1. I/ We understand and acknowledge that Swiggy shall collect and deposit GST at 5% to the extent of “restaurant
services” provided by us on Swiggy’s website/ application (‘Swiggy’s platform’). I/ We undertake that I/ we have carried out
a determination of items that are supplied by us and undertake that all of these are to be categorized as “restaurant
services”.

2. I/ We understand that Swiggy is merely responsible to collect and deposit the GST with the relevant GST authorities on
“restaurant services” based on the information and classification that I/ We provide to Swiggy. Swiggy is not responsible to
determine whether a particular transaction qualifies as “restaurant service” or not as Swiggy is not privy to any internal
activities carried out by us.

3. I/ We undertake to notify Swiggy immediately if the classification of our business changes in the future.

4. I/ We hereby undertake and confirm that I/ We shall indemnify Swiggy, its Affiliates, subsidiaries, directors, officers,
employees, agents and service providers from any notices, liabilities, penalties, claims or demands, (including all costs,
expenses, interests, and attorney's fees on account thereof that may be made) in connection with any tax collected at
source under section 52 of the CGST Act 2017 which may arise in case of any incorrect determination of items falling
under “restaurant services” as made by us hereinabove.

5. All liabilities arising from any incorrect classification of items by us including any interest, penalty or any other amount
demanded by the appropriate authorities shall be payable solely by us and shall remain our sole responsibility.

6. I/ We undertake to cooperate with Swiggy in case of any enquiry by the GST authorities on supplies made by us
including furnishing any information required by the authorities, including copies of licenses, permits, approvals to establish
that we qualify as “restaurant services”.

Declaration applicable in case you have selected “non-restaurant” above

1. I/ We understand and acknowledge that we shall be solely liable to pay GST on the supplies for “non-restaurant
services” provided by us on Swiggy’s website/ application (‘Swiggy’s platform’). I/ We undertake that we have carried out a
determination of items that are supplied by us and undertake that all these fall under “non-restaurant services”.

2. I/ We understand that Swiggy shall not be responsible to deposit the GST on any supplies made by us as these qualify
as “non - restaurant services”. Swiggy is not responsible to determine whether a particular transaction qualifies as “non-
restaurant service” or not as Swiggy is not privy to any internal activities carried out by us.

3. I/ We undertake to notify Swiggy immediately if the classification of our business changes in the future.

4. I/ We hereby undertake and confirm that I/ We shall indemnify Swiggy, its Affiliates, subsidiaries, directors, officers,
employees, agents and service providers from any notices, liabilities, penalties, claims or demands, (including all costs,
expenses, interests, and attorney's fees on account thereof that may be made) in connection with any incorrect
determination of items falling under “non – restaurant services” as made by us hereinabove.

5. In case the GST authorities demand tax on us (for example asking us to reverse any input tax credit on account of any
incorrect classification as determined by us), the liability arising therefrom including any interest, penalty or any other
amount demanded by the authorities shall be payable solely by us and shall remain our sole responsibility.

6. 6 I/ We undertake to cooperate with Swiggy in case of any enquiry by the GST authorities on supplies made by us
including furnishing any information required by the authorities, including copies of licenses, permits, approvals to establish
that we qualify as “non-restaurant services”.

Declaration applicable in case you have selected “hybrid” above

1. I/ We understand and acknowledge that Swiggy shall be responsible for collecting and depositing GST at the rate 5% of
the services which fall under the category of “restaurant services” and are provided by us on Swiggy’s website / application
(‘Swiggy’s platform’) and we shall be liable to pay GST on the supplies on goods and services which fall under the
category of “non-restaurant services” provided by us on Swiggy’s platform. I/ We undertake that we have carried out a
determination of items that are supplied by us and undertake what items fall under “restaurant services” and what items
fall under “non-restaurant services”.

2. I/ We understand that Swiggy is merely responsible to collect and deposit the GST on “restaurant services” with the
relevant GST authorities based on the information and classification that I/ we provide to them. Swiggy is not responsible
to determine whether a particular transaction qualifies as “restaurant service” or not as Swiggy is not privy to any internal
activities carried out by us.

3. I/ We undertake to notify Swiggy immediately if the classification of our business changes in the future.

4. I/ We hereby undertake and confirm that I/ We shall indemnify Swiggy, its Affiliates, subsidiaries, directors, officers,
employees, agents and service providers from any notices, liabilities, penalties, claims or demands, (including all costs,
expenses, interests, and attorney's fees on account thereof that may be made) in connection with any tax collected at
source under section 52 of the CGST Act 2017 which may arise in case of any incorrect determination of items falling
under “restaurant services” and “non-restaurant services” as made by us hereinabove.

5. All liabilities arising from any incorrect classification of items by us including any interest, penalty or any other amount
demanded by the appropriate authorities shall be payable solely by us and shall remain our sole responsibility.

6. I/ We undertake to cooperate with Swiggy in case of any enquiry by the GST authorities on supplies made by us
including furnishing any information required by the authorities, including copies of licenses, permits, approvals to establish
that certain items in our services offering qualify as “restaurant services” and “non-restaurant services”.

For,

Authorised Signatory : Sonali


Date: 2023-06-11

Note: In case you would like to update the item level GST percentages on the GST menu you may do the same via POS systems,
Swiggy web portal and through the partner support team (as applicable).

Name : Sonali
Email: sonalirana298@gmail.com

Date : 2023-06-11
Assignment for Fund Transfer

Date of signing MOU: 2023-06-11

To,
Area Sales Manager
Bundl Technologies Pvt. Ltd. India.

From,
Restaurant Name: KING PARATHA & FOOD FIRE
Owner/ Partner / Manager Name: Sonali
Designation: Owner

Dear Sir/Madam,

We do hereby request to you kindly transfer all the future payments / due / Net
payable amount due to us from sale of our products through your application /
platform in the account number 7232000100013179 Having IFSC code
PUNB0723200 in the name of beneficiary SONALI RANA D/O RAGH

We are hereby attaching a copy of the self-attested Identity and address proof
herewith.
Please do the needful at your end.

Thanking you.

Yours faithfully,
Name : Sonali
Mr./Ms. : Sonali Email: sonalirana298@gmail.com
Designation: Owner Date : 2023-06-11
Name of Restaurant: KING PARATHA & FOOD FIRE
GST DECLARATION

To,

Bundl Technologies Pvt. Ltd. India.


No.55 Sy No.8-14,
Ground Floor, I&J Block,
Embassy Tech Village,
Outer Ring Road, Devarbisanahalli
Bengaluru 560103

Subject: Declaration and Undertaking (with respect to GST registration)

I/We Sonali having our registered office/principal place of business at E-118, Nehru Colony, Dharampur,
Dehradun, Uttarakhand 248001, India, UTTARAKHAND hereby declare that we are not required to obtain
registration under GST in accordance with Section 22 of the CGST Act, 2017 as we are below the threshold limit for
registration as prescribed under the GST law in our State.

I/We understand that Swiggy is required to collect tax at source on supplies made by us through Swiggy in case I/We
qualify as registered person under GST. We hereby undertake to immediately notify Swiggy when we obtain a registration
under GST under any circumstances.

I/We also undertake to fully indemnify and hold Swiggy harmless on account of any loss where this Declaration is found
fallacious. I/We understand and agree(s) that in the event either this Declaration or our undertaking on non – applicability
of registration in accordance with section 22 of the Central Goods and Services Act, 2017, found to be false, then I/We
shall be liable to promptly, without any delay or demur, reimburse to Swiggy the following:

a) all the interest and penalties imposed on Swiggy by the tax authorities
b) all other additional taxes or late charges that may be demanded by or may become payable to the tax authorities from
Swiggy
c) all legal and documentation cost including lawyers professional fee.
d) penalty of Rs. 1,00,000/- towards reputational loss

For Name : Sonali


Email: sonalirana298@gmail.com
Sonali Date : 2023-06-11
Place: UTTARAKHAND

Date: 2023-06-11
SCHEDULE OF CHARGES

This Schedule of Charges shall be read together with the terms set out in Merchant Terms of Use available at
https://partner.swiggy.com/sellertnc (Merchant Terms).
Swiggy shall be entitled to charge and the Merchant shall pay to Swiggy, the charges detailed hereunder in
addition to the Service Fee. These charges are subject to GST or any other taxes, applicable thereon at the prevailing
rates. Swiggy shall, under the relevant provisions of GST law in force, deduct a tax (termed as ‘Tax Collected at Source’ or
“TCS”) as per applicable tax rates on the value of supplies made through Swiggy; wherein Swiggy is required to collect the
consideration for the said transaction. Swiggy reserves the right to revise these charges with prior intimation to the
Merchant.

Description Note Charges/Deductions/Reimbursement Effective from Exceptions/Remarks


of Charges

Call Center 1 INR 10.00 per Order Date of the LOU Initial 2 weeks for New
Service Fee Merchants and 5% of
the total Number of
Orders in a Settlement
Period

Merchant 2 7.5% of the Net Value Date of the LOU 0.5% of Order out of the
Cancellation total Orders in a
Charges Settlement Period

Refund for 3 As applicable Date of the LOU Case to case basis &
Disputed Order upto Order Value

Marketing fees 4 As applicable Date of the LOU As and when service is


and such other availed.
charges

Seller 5 For cancellation of Orders either through the Date of LOU Case to case basis
Protection for Platform, or through calling customer care, by a
other than Buyer (a) for no reason attributable to Merchant,
Merchant or (b) for no reason attributable to Swiggy,
Cancellation provided that the said Order has been accepted
and confirmed for preparation by the Merchant. In
case of Buyer Cancellation, Merchant will be paid
and the same shall be accounted in the applicable
Settlement Period in the following manner:(a)
40% of Net Value for Orders not marked as ‘Food
Ready’ and not picked up by the Swiggy Delivery
Partner; and (b) 100% of Net value (less of
commissions and applicable schemes) for all
remaining Orders placed through the Platform,
provided that items must be securely packed and
kept ready in packaged condition, marked as
‘Food Ready’, for a minimum of 80% of
Merchant’s total delivered orders and handed over
to the pick-up and delivery partner, upon his/her
arrival. Merchant shall ensure, at all times, the
pick-up and delivery partner shall not be required
to wait beyond 3 minutes to collect such packaged
items.

Notes:
1. “Call Center Service Fee” shall means fee towards Call Centre Services provided by Swiggy to get an Order confirmation by
Merchant more fully defined under clause VI (8)(xii)(a) of the Merchant Terms. Swiggy shall waive off Call Center Services Fee (a) as one-
time convenience to the new Merchants for an initial period of two (2) weeks from the date of the LOU and (b) Call Centre Services up to
5% of Orders out of the total Orders (rounding decimals to the next whole number) in a Settlement Period [Illustration: 1.4 rounded to the
next whole number will be 2 and 1.6 rounded to the next whole number will be 2];
2. “Merchant Cancellation Charges” shall mean Service Fee with respect to Order that are cancelled by the Merchant due to failure to
fulfil as a result of unavailability of the product/s in an Order or closure of the Merchant’s outlet or any other reason attributable to the
Merchant. Merchant Cancellations (without any charge) will be permitted up to 0.5% of Orders out of the total Orders (rounding decimals
to the next whole number) in a Settlement Period [Illustration: 1.4 rounded to the next whole number will be 2 and 1.6 rounded to the next
whole number will be 2];
3. “Refund for Disputed Order/s”shall mean refund paid to the Buyer, where the Buyer claimed partial or full refund, as
applicable, for the reasons that are attributable to Merchant, including but not limited to, Buyer’s expectations not being met
or Buyer dissatisfaction in relation to, inter alia, the quality of the products, undelivered Orders, discrepancy in the product
delivered which is not in accordance with the Order placed and/or those Orders for which Buyer requests for a refund or
replacement.
4. “Marketing fees and such other charges” shall mean the charges towards digital marketing services including but not
limited to carousel connection with the Merchant’s listings and other related services availed by the Merchant on the
Platform and shall be decided by Swiggy;
5. “Seller Protection for Cancellation other than Merchant Cancellation” shall be an amount contributed by Swiggy in
case of cancellation of Orders either through the Platform, or through calling customer care, by a Buyer (a) for no reason
attributable to Merchant, or (b) for no reason attributable to Swiggy, provided that the said Order has been accepted and
confirmed for preparation by the Merchant. In case of Buyer Cancellation, Merchant will be paid and the same shall be
accounted in the applicable Settlement Period in the following manner: (a) 40% of Net Value for Orders not marked as
‘Food Ready’ and not picked up by the Swiggy Delivery Partner and (b) 100% of Net value (less of commissions and
applicable schemes) for all remaining Orders placed through the Platform. Items must be securely packed and kept ready
in packaged condition, marked as ‘Food Ready’, for a minimum of 80% of Merchant’s total delivered orders and handed
over to the pick-up and delivery personnel, upon his/her arrival. Merchant shall ensure, at all times, the pick-up and
delivery personnel shall not be required to wait beyond 3 minutes to collect such packaged items.

You might also like