ETHIOPIAN AIRLINES

ETHIOPIAN AVIATION ACADEMY

Marketing and Ground Operation Training

SABRE Sonic Check-in (SSCI)-Training Manual

October 2014

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TABLE OF CONTENTS

Table of Contents
I. REVISION HISTORY ................................................................ 5
II. DISCLAIMER ....................................................................... 5
III. COURSE OBJECTIVES ........................................................... 6
1. Overview of SABRE Interact and SSCI Check-in ........................ 8
MENU BAR ...................................................................................... 11
SIGN IN/OUT................................................................................... 12
ENCODE/DECODE ............................................................................ 15
TIMATIC ......................................................................................... 17
TOOLS ............................................................................................ 20
HELP .............................................................................................. 24
2. The Pre-Check-In Process ........................................................ 29
2.1 List (Shift + F1)....................................................................... 30
2.2 Passenger List (Shift + F2) ....................................................... 30
2.3 Select Flight (Shift + F3) .......................................................... 30
2.4 Flight Details (Shift + F4) ......................................................... 33
2.5 Verify (Shift + F5) ................................................................... 34
2.6 Info Codes (Shift + F6) ............................................................ 34
2.7 Counts (Shift + F7) .................................................................. 35
2.8 Inventory (Shift + F8) .............................................................. 39
2.9 Refresh Sum (Shift + F9) ......................................................... 40
2.10 Arrival Report (Shift + F10) ................................................... 40
2.11 Extra Section (Shift + F11) .................................................... 41
2.12 Check-In Hist (Shift + F12) .................................................... 41
3. The Check-In Process .......................................................... 44
3.1 Check-In <Shift + F1> ............................................................. 44
Check-in By: Name .......................................................................... 47
Check-in By: Standby/Staff ............................................................... 49
Check-in By: Passenger List .............................................................. 50
Check-in By Record Locator............................................................... 52
Check-In and Upgrade ...................................................................... 54
Creating NOREC/GOSHOW passenger ................................................. 55
Group Check-in................................................................................ 60
Excess Baggage ............................................................................... 66
3.2 Psgr Lists <Shift + F2> ............................................................ 71
3.3 Passenger Details (Shift + F3) ................................................... 90
3.4 Up/Downgrade (Shift + F4)....................................................... 91
3.5 Boarding Pass (Shift + F5) ........................................................ 93
3.6 Bag Tags (Shift + F7)............................................................... 94
3.7 EDIFACT (Shift + F7) ............................................................... 95
3.8 Mask Selection (Shift + F8)....................................................... 95

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TABLE OF CONTENTS

3.9 CSA (Shift + F9) ...................................................................... 95

3.10 Check In History (Shift + F10) ................................................ 95
4. The Boarding Process .......................................................... 98
4.1 Board passenger (Shift + F1) .................................................... 99
4.2 Remove passenger (Shift + F2) ................................................100
4.3 Standby (Shift + F3) ...............................................................102
4.4 Update Counts (Shift + F4) ......................................................112
4.5 Gate Agent (Shift + F5) ...........................................................113
4.6 Free Text Remarks (Shift + F6) ................................................115
4.7 Passenger Manifests (Shift + F8) ..............................................120
4.8 Oversale (Shift + F9) ..............................................................122
4.9 General Declaration (Shift + F11) .............................................128
5. Operations ....................................................................... 135
5.1 Update flight (Shift + F1) ........................................................136
5.2 Stub & Overfly (Shift + F2) ......................................................159
5.3 Cabin Adjust (Shift + F3) .........................................................162
5.4 Change Equipment (Shift + F4) ................................................163
5.5 Check-in Rule (Shift + F6) .......................................................164
5.6 Rev Rebook (Shift + F8) ..........................................................167
5.7 PDC Statistics (Shift + F10) .....................................................170
5.8 Standby Opts (Shift + F11) ......................................................171
6. Seats .............................................................................. 175
6.1 Display (Shift + F1) ................................................................176
6.2 Chg/Reissue (Shift + F2) .........................................................176
6.3 Block/Unblock (Shift + F3).......................................................179
6.4 Return/Release (Shift + F4) .....................................................180
6.5 Airport PRS (Shift + F6) ..........................................................184
Appendix ................................................................................. 186

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REVISION HISTORY & DISCLAIMER

I. REVISION HISTORY
Shown below is a table of containing the original and latest revision
and updates for the contents in this manual.

Chapters Original/Last Issue Latest revision/update

June ,2006 October , 2014

II. DISCLAIMER
In the preparation of this training manual, every effort has been
extended to ensure maximum accuracy, However, Ethiopian Airlines,
shall not be responsible for loss or damage caused by errors,
misprints, omissions, misinterpretations of the contents.

Figures Used in this manual are for illustration purpose only.

In the preparation and revision of this manual, the SABRE Sonic

Check-in manual is used.

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COURSE OBJECTIVES

III. COURSE OBJECTIVES

By the end of the course you will be able to;

• Assign Hardcopy, Ticket, Boarding pass & Bag tag printers

• Display lists of flight departures, flight details, flight summary data,
flight default data, load of passenger and etc…
• Select/dedicate flight to be worked
• Place check-in restriction
• Check-in passenger with/without infant
o By Passenger Name
o From a Passenger List
o By Record Locator
o By Group
o As NOREC
o By Standby code, including staff
o As a GO SHOW
• Amend baggage details
• Perform passenger edits
• Board, Remove passenger (both transit and local)
• On load/Offload stand by passenger
• Process equipment change
• Transfer Passenger to another flight
• Reaccommodate passengers impacted by the equipment change
• Process Post Departure Control

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(CH-1) Overview of SABRE Interact and SSCI Check-In

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(CH-1) Overview of SABRE Interact and SSCI Check-In

1. Overview of SABRE Interact and SSCI

Check-in
Overview of SSCI Check-in

SabreSonic Check-in for the SSCI Platform offers a variety of ways to

check-in a passenger and gives the airport agent maximum flexibility to
select the most appropriate check-in method.

Check-in may be accomplished:

• By Passenger Name
• From various Passenger Lists
• Using a Group Code
• For No Record (NOREC) passengers
• For Go Show passengers
• For Standby passengers (Revenue)
• For Staff passengers (Positive Space and Non-Revenue)

Opening the Interact application and Signing In

To open the Interact Application,

1. Double click on the following Interact icon on your desktop or

Select Sabre Interact Airport recent version from All Programs

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2. The system will respond with the sign in window below:

Provide your Employee Number, password and Duty Code (If you are
assigned more than one duty code to allow you to perform different
functions) and select OK.
The response is the printer functions window which allows you to
designate printers. You can unselect the Designate Printers option in the
Sign In window above if you don’t want to designate Printers.

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Select Designate Printer(s) option form the drop down, select the
printer(s) you want to designate, input the addresses, Select Save Values
as defaults and select OK.

RESPONSE:

Select OK

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Response: Sabre Interact Airport

SABRE INTERACT AIRPORT above has:

The Menu Bar
The Main Navigation Tabs
The Sub-Navigation Tabs
The Working Screen
The Trip Summary
The Prompt Window
The Date and Time

MENU BAR

It contains five functions. They are: Sign In/Out, Encode/Decode,

TIMATIC, Tools, and Help menu.

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SIGN IN/OUT

The User Sign Security Package inhibits unauthorized users from

gaining access to the Interact Interface, and it prevents employees
from engaging in unauthorized functional activities outside their job
responsibilities.

Sign In
This option allows you to sign in to the system. Refer
Page 9 for more information.

Sign out
In order to maintain the SABRE system security, you
should sign out whenever you will be away from your
computer terminal for a period of time.

Select the undesignate Printers option and select OK.

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Change Password
Pass code (password) expires 90 days after creation.
A Password:
• Must have seven to eight alpha numeric characters
except Q & Z.
• Can’t use character repeated more than three times
in succession and
• Can’t be banned or proper names, Words or
Sequential Characters such as ABCD, 1234 OR
FROG.

Input information on all the boxes and select OK.

Change Duty Code

Duty codes, supplemented with EPR KEYWORDS, allow
employees to perform specific functions.

An Employee may be given one or more duty codes based

on the activities he/she is expected to perform. Duty
codes in order, From Highest to Lowest are:

8, ¥, 0, 7, -, 1, 2, 4, 5, 6, /, @, and *

When you sign in, you default to the highest duty code
you hold, unless you specify otherwise during your sign in
entry.

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A Duty Code can be changed after sign in by using the

change Duty Code option.

Input the Duty Code that you want to work on and select OK.

Sign In Messages
Allows you to see any Messages that you see when you
sign in.

Pin Number Setup

A PIN or Personal Identification Number allows the
employee to change a password in the event that they
have forgotten it. A PIN is established one time and can
be changed only by IT.

A PIN Number:
• Must be four numeric characters
• Cannot be all zeros and
• Cannot contain the same sequence as your
employee password

Change Password with PIN

This option allows you to update a forgotten or a locked
password eliminating the assistance of IT. This option will
not work if you have forgotten your PIN.

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Input all the boxes and select OK.

ENCODE/DECODE
The Encode function allows you to translate various entries into
valid IATA standard codes.

The Decode function allows you to accomplish the opposite by

taking an IATA standard code and translating it to the actual
name.

The following can be Encoded/Decoded:

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Encode/Decode City

Input City Name and select OK.

Input Standard IATA City Code and select OK.

Encode/Decode Country

Input Country Name or code and select OK.

Encode/Decode Agent Sign/EPR

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Input Employee Number and select OK.

Input Agent Sign such as 4YX, optional Home Station and select OK.

TIMATIC
TIMATIC, also known as TIM (the Travel Information Manual) is a
monthly publication which provides detailed information on entry
requirements and regulations for nearly 200 countries. TIM is
controlled by a group of airlines, which continually monitor and
update the contents.
TIMATIC is offered jointly by SITA (Society International
Telecommunications Aeronautics) and the TIM group of airlines.
SITA provides the data system and connection while the TIM group
supplies and updates the content of that database.

A. There are two types of TIMATIC requests available:

i. Specific, in which when details of the passenger’s

nationality and itinerary are provided, specific information
pertaining to the passenger’s nationality and itinerary is
returned regarding Passport, Visa and vaccinations.

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Select OK.

You have three options to choose from based on the type of

information you want:
a) Visa Travel – Visa related information
b) Health Travel – Health related information
c) All Travel - Both Visa and Health related information

Input information on the appropriate boxes and select OK.

ii. Full Text, in which a complete reproduction of a requested

section of the TIM itself is provided, may be defined by
country or by the following topics: Geography, Passport,
Visa, Health, Tax, Customs and currency.

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Input country, select the query option and subsection and select OK.

B. Display Area

Input the Four Letter Area Code and select OK to see list of
countries under an area.

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C. Country Encode

Input country name or code and select OK to see country code

or name respectively and Airports and Cities for Country.

D. Exit TIMATIC – When you want to leave TIMATIC and work on

RES mode and perform the normal transactions.

TOOLS
The Tools option on the menu bar allows you to perform a variety of
frequently-used functions such as:

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Message – Allows you to Build, update, display and send

message and other transactions.

Select Message, Build Message

Input sender and receiver addresses such as NBOCTET (other two-

letter office function designators such as TK, RI, LF, AP, AM, LL,
etc. may be used)
Select Appropriate Priority code from the drop down and select OK.

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Input the body of the message. Select the More Messages option to
get more lines for the body of the message, select the Send Message
option and select OK.
Note: we can send the same message to 32 offices at a time
and Addresses are standard.
Weather – Allows you to check current weather
condition, current and extended for a specific city.

City Time/Elapsed Time – Allows you to check the time

at origin and check Elapsed time between origin and
destination cities.

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Sabre ATLAS – Allows you to check for the closest

airport to a certain airport, city or military base, and to
check the distance between two points.

Minimum Connect Times – Allows you to check for the

minimum connecting time at a certain airport for an
airline or between airlines.

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Currency Conversion – Allows you to convert an

amount from one currency to another.

HELP
The HELP option on the menu bar gives you help topics.

Help Menu
This menu gives you a list of Shortcut keys that enable you access
different buttons, masks and windows.

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For instance, if you want to check availability for a flight, you can
select the option “Availability” from the dropdown menu and select OK.

The flight availability checking window displays.

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Keypad Help
If you want to get the menu for a certain option, you can select from
the dropdown menu on the pop-up “Keypad List” and it will take you to
the tabs under your selection.

For example, in the above pop-up, VCR is selected and the reply from
the system is the tabs found under VCR menu on the Sub-navigation
tabs location of the Interact window.

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Reconnect Host
If there is any system outage or breakdown, you can restore
connection to the SABRE Interact application with this option.

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(CH-2) The Pre-Check-In Process

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(CH-2) The Pre-Check-In Process

2. The Pre-Check-In Process

The Flights main navigation tab (F1) in SABRE interacts is mainly used for
pre planning process.

Used to display all departing flights from specific station for the day or
specific time in the day

Gives different options to display passengers list

Used to dedicate specific flight in our computer screen so that basic

information auto populate.

To display Flight data Information

To verify the segment or itinerary and flight numbers for the reservation we
made.

Used to display information codes that are used in your operational

communications

To display passenger, baggage, meal etc…. count

This option will let user to display the inventory of the flight

To refresh your screen to display current status

This is used to display total number of passengers or baggage to specific

station

This is used to check if there is any extra section flight schedule for a given
period.

It is used to display check in history by flight, Agent sign in, passenger name
or seat number… etc.

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2.1 List (Shift + F1)

This option helps to display both arrival and departure flights of the day (or
specific time in the day) from a given station.

2.2 Passenger List (Shift + F2)

This option is used to display passenger list of interest. Detail explanation is
given in Check in process section of this quick reference.

2.3 Select Flight (Shift + F3)

This option is used to dedicate a flight to the screen you are to work on. The
moment the flight is dedicated (defaulted), the computer basic information
of the flight auto populates. This will save the time of the check in agent
during check in. In addition, the flight data summary displayed during flight
selection has a lot of useful information. Here below the screen of flight data
summary will be explained.

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This is the first screen in response of

selecting a flight. The detail explanation
of the screen is given below.
Also one can click on “More Info” tab for
the detail summary of the defaulted
flight.

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If your workstation is “dedicated” or “selected” to work a specific flight,

the Flight Summary window displays at the top of your screen.

Explanation of example Flight Summary:

Current Flight The flight number your set is dedicated to
From-(To) Departure-destination
Date Assumes today’s date
Gate Departure Gate will appear here when assigned
Est Dep: Estimated Departure Time
C/Y (second Business/Economy Class Cabin
column) If your aircraft has different cabins this column would be
the forward cabin, such as F or C.
Seats Main cabin holds 118 seats of which 16 in business 102 in
economy
Booked Number of passengers booked on the flight in both class
Avail 16 business and 102 economy seats available
Meals None- no meal service on the flight – a number indicates
the number of meals ordered in that class for that flight –
a ‡ after the number indicates special meals - Example:
60‡ 1 means 60 meals ordered, one special meal
Restrict If there is a restriction code in this column, it means
passengers holding that classification or below cannot be
processed. In this example, the restriction code is SAS.
The word NONE means - No boarding restrictions. All
passengers can be processed regardless of classification.
Jump W is Cockpit jump seat – there are two available, none
assigned
X is cabin jump seat – there are two available, none assigned
C/Y (third Business/Economy Class Cabin
column)
Thru Check Number of passengers who are thru-checked
Lcl Check Number of passengers who are checked in locally

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Thru On Number of Thru passengers who are on-board

Lcl On Number of local passengers who have boarded
TLOB Total number of Thru Check and Local Check passengers on-
board
OTLD Other Load-such as Cabin Baggage, Extra Seat
UNOC Number of unoccupied seats left
ETD, STD, ETA, The estimated and scheduled departure and arrival times
STA
Status Flight status – in this example the flight is open for check-in

2.4 Flight Details (Shift + F4)

With Flight Detail option you can display different default data and
summary of the flight. It enables user to access different information
about the flight. The following is to mention some of them.
Flight Details:

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- To display flight data summary to access

• Flight status
• Meal count
• Setup Count
• Supply count
• Total On Board
• Code share carrier & flight number if any
• Many more…
- To display flight default data

Since there is much information it is recommended participant to take

own time to go over it.

2.5 Verify (Shift + F5)

This option helps user to verify the itinerary, flight number while making
reservations at airport.

2.6 Info Codes (Shift + F6)

Different codes that may be used in interline communication are given
here for common understanding. Most of the codes are common for
industry.

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2.7 Counts (Shift + F7)

Is used to display data for baggage, and update meal set up and/or
beverage service into the flight status and flight data (FD) displays. The
options Gender Counts and Zone Counts bring up a display of the total of
checked-in passengers and baggage for each leg of the flight.
 Note: This function only updates the Counts displays for meals
and beverages. It does not send an order to the caterer.

I. Baggage Count
The system displays the total baggage pieces and weight with zone
breakdown.

Zone Breakdown will usually be:

PA Passenger Zone A

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PB Passenger Zone B

PC Passenger Zone C

PT Total passengers for each category of adult, child, and infant

II. Outbound Baggage

The count for outbound baggage pulls together the counts for all
outbound passengers who have checked in baggage on this flight.
With this function, the system will display the number of baggage
of outbound passengers specific to outbound flight.
 Note: This feature is helpful in planning transfer baggage.

III. Inbound Baggage

With this function, the system will display the number of baggage of
inbound passengers specific to inbound flight.

IV. Thru Baggage

Thru baggage gives you a count of through baggage on that flight. It
displays baggage of passengers transiting at a given station. It display
baggage of passengers with both IB (Inbound) and OB (Outbound) flight
information as those baggage are simply passing through the default
station.

V. Local Baggage
This option is used to display detailed baggage information of locally
checked in passengers.

VI. All Baggage Count

The All Baggage Counts option returns a response to include baggage
counts for “Outbound Baggage”, “Inbound Baggage”, “Thru Baggage”,
and “Local Baggage” together.
 Note: This option saves you time, as you do not need to select the
different radio buttons individually.

VII. Beverage
Use this option to identify the flight as a Beverage only flight and to
update the number of passengers on the flight by cabin.
When you select this option, the below pop-up window displays.

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• Input Class 1 ( First Class)- Tab and Input Number of

passengers
• Input Class 2 (Business Class)- Tab and Input Number of
passengers
• Input Class 3 (Economy Class)- Tab and Input Number of
passengers

 Note: If host carrier has single class of service, input data into
Class 1

VIII. Meal
The Meal option is a pre-flight operational item to provide the meal service
information in each cabin for the caterer, designated food service
representative, or operations agent.
Once you select this option, you will get a pop-up window to input meals,
setups and special meals per class of services

IX. Supplementary Meal

Supplementary Meals are additional meals ordered after the initial request
has been submitted.

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X. Preliminary catering Count

The Preliminary Catering Count is done a day or two before flight time,
when the meals are ordered from the catering company. This count
displays the catering numbers, including the list of any special meals
requested.
 Note: It is your airline’s decision to set the number of days prior to
flight departure, when the Preliminary Catering Count can be
performed.

XI. Final Catering Count

The evening before the flight departure, request a Final Catering Count to
show the final meal count for the flight.

XII. Passenger Gender Count

This option displays passenger count summary by gender M for Male
passengers, F for Female passengers C for Child Passengers and I for
Infants. It is important for passenger load distribution especially during
manual weight and balance document preparation.

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C – Business Class, Y – Economy

L – Local, T – Through
M – Male, F – Female, C – Child, I - Infant

XIII. Detail Gender Count

The Gender Counts Details breaks down the Total of passengers by
gender and by status with a slash (/); the number in front of the slash
means full revenue, the number after the slash means non-revenue.

XIV. Gender Zone Count

The Gender Counts by Zone summarizes by zone the number of
passengers, the pieces of baggage, the baggage weight, and the cabin
baggage weight, if applicable to your airline.

XV. Connecting Bag Counts

Displays connecting passengers’ baggage count summary.

2.8 Inventory (Shift + F8)

This option is used to display the booking inventory status of the flight. It
is helpful for planning check-in activities. There is no major change from

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ASCI in this sub navigation tab.

2.9 Refresh Sum (Shift + F9)

This is a function that we use to update our screen. It just refreshes your
screen.

2.10 Arrival Report (Shift + F10)

Use the Arrival Report function to display arriving bag or passenger
counts for up to 12 inbound flights, by specific city, date, and time in 24
hour clock format.
When you select Arrival Report (Shift + F10), the City Arrival Report
window displays:

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2.11 Extra Section (Shift + F11)

It is used to display any planned extra section flights by date range and
by flight number range.

2.12 Check-In Hist (Shift + F12)

This option is used to display any check- in history of a flight by different
parameters, such as Agent sign- in, passenger name, seat number etc.

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• Entire detail: to display the entire check in history of the flight

• Agent Sine: to display the check in history of an individual agent.
• Line IATA: to display check in history by specific computer.
• Passenger name/Seat Number: to display the check in history of
an individual passenger

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3. The Check-In Process

The purpose of the Check-in tab on the menu bar is to check-in

passengers for a flight using different criteria such as:

• Passenger name
• Class of service
• Board point only, and specific seat request
• Board point and off point
• Future date within the check-in period
• Different surnames and request specific seats
• By line numbers from a similar name list or passenger list
• Revenue standby passenger using alternate space

3.1 Check-In <Shift + F1>

The SSCI Check-in tab allows the user to check-in a passenger on the
flight and perform other actions.

To access check-in from the main navigation menu,

1. Select <F2>

The following sub-navigation labels appear on the screen

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To access check-in:

2. Select <Shift + F1>

When selected the first time, the “Select Flight” pop-up window displays:

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Select Flight defaults the CRT to a specific flight.

3. Input flight number
4. Date auto populates with today’s date. Otherwise, Input Date (DD).
Select month from drop-down menu.
5. You can input Origin, Destination and Class of Service if required.
6. Display Seatmap- system default.
7. Select <OK>
Responses include:
• Flight Summary display at the top of the screen
• Seat Map to the right of the screen
• Check-in pop-up window displays below the Flight Summary

Flight number, origin, destination, date, and class auto-populate from the
Select Flight pop-up window.
 Note: If this is a multi-leg flight, the user must change the
final destination based upon the passengers’ itinerary.

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Check-in By: Name

The purpose of this option is to check-in By Passenger Name
1. Check-in By Name is the system default

2. Input last name and number of passengers with the same last
name

3. Baggage: Input total checked pieces and input total weight of

checked pieces in Kgs.

 Note: Number of pieces and total weight must NOT be

equal.
4. Seat: Input specific Seat Number(s)

 Note: Seat Type is defaulted to “N” meaning Non-Smoking

Seat since all Ethiopian flights are Non-Smoking.
5. Select “Need Special Bag Tags” to print special type of bag tag,
such as Limited Release for damaged baggage.

6. Unselect the “Check-in to Final Destination” radio button to short-

check a passenger.

7. Select <OK>

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A pop-up window will display

8. Input number and weight of bag(s) and Gender for all selected
passenger.
9. Select <OK>
A “Check-in Successful” window will display notifying check-in
completed successfully.

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Check-in By: Standby/Staff

When you select Standby/Staff, the box “Direct to Standby” becomes an

option. This option is used to check in Goshow/Standby passenger and
Staff passenger.

Checking-in a revenue passenger wishing to standby for an earlier flight

on the same day – or alternate space check-in – through this pop-up is an
alternative to using the option Place on Standby List from the label
Standby (Shift + F6).
The box “Orig Flt” is meant for the original flight the passenger holds a
reservation for. The date defaults to today.

To check in a Standby/Staff passenger: direct to flight

1. Select <Standby/Staff> option from “Check-in By” options

2. Input the mandatory fields and fields of concern on the screen.
o The mandatory fields are shown in red asterisk (*)
o Fields of concern are fields as an option to choose, like bags and
weight boxes

To check in a Standby/Staff passenger direct to Standby

1. Select <Standby/Staff> option from “Check-in By” options

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2. Input the mandatory fields and fields of concern on the screen

3. Select <Direct to Standby>
Note:
o Priority Code is mandatory for Revenue Standby passenger
o Priority Code and Seniority Date are mandatory for staff
passenger

Check-in By: Passenger List

This option allows check-in from any displayed Passenger List.

1. Select the By Passenger List option
The Check-In from Passenger List pop-up window displays:

2. Enter the last name of the passenger you want to check-in

3. Select <OK>
The Sabre system displays the requested passenger or gathers all the
passengers with names beginning with the initial of the alphabet you
entered for the specific flight and displays on screen as shown here:

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All Passengers- This is the total number of passengers, both revenue

and Non-revenue in both class of services who are on the Passenger
List for the flight.
4. Enter line number(s) and/or range of line numbers separated by
commas or Select passenger(s) from the displayed passenger list.
5. Select <Check-in> or ALT + H

6. Select <OK>
A pop-up window displays

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7. Input the baggage information (if any), and gender information.

8. Select <OK>

 Note: It is also possible to check-in from Passenger list by

selecting Passenger List F1<Flights> or F2<Check-in>, then
Shift + F2.

Check-in By Record Locator

Although there is no a direct option to check-in a passenger by record

locator unlike the previous options, it is possible to check-in a passenger
or group of passengers by record locator.

1. Display the passenger list (All passengers) for the specific flight.
<F1>, <Shift + F2> or <F2>, <Shift + F2>

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2. On the displayed list of passengers, type the record locator into the
box Line(s) or Rloc.

3. If there is one passenger in the record locator, the system displays the
passenger’s name on the Check-in window

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4. Should the record locator have more than one passenger, the system
displays the list of all names.

5. Select the passenger(s) you need to check-in.

6. Select <Check-in>
7. Select <OK>

Check-In and Upgrade

You can use the Check-in window to check-in and upgrade a passenger in
one step. If availability exists, the system re-books the PNR, checks the
passenger in, and issues a boarding pass for the new seat assignment.

1. Select <F2> or <Check-in>

2. Select <Shift + F1>
A pop-up window displays

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The top line auto-populates the data for Flight, From, To, Date
3. Check-in By: Select <Name> (default), <Standby/Staff>, or
<Passenger List>
4. Select <Upgrade>
5. Requested Class: Input Desired Class
6. Input Last Name(s)
7. Tab to Number of Psgrs- to be checked in
8. Tab to Number of Bags
9. Seats: Select Seat Type (defaults to non-smoking) or Input Specific
Seats
10.Select <OK>

Creating NOREC/GOSHOW passenger

You can create a record and check-in a passenger who has no reservation
on that specific flight.

1. Select <F2> or <Check-in>

2. Select <Shift + F1>
A pop-up window displays

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3. Input Last Name(s)

4. Tab to Number of Passengers to be checked-in
5. Tab to Number of Bags
Gender input pop-up displays

6. Enter Gender information

A pop-up window urging that such a name not existing and requesting
to create a new record and check the passenger in displays.

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7. Select <Yes>

8. Fill in all the required fields and select <OK>

The system will create a record for the passenger and provides you the
first Check-in pop-up to enable you proceed with either electronic
ticketing after displaying the PNR or paper ticket edit and complete the
check-in process.

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You can either make a paper ticket edit, display the PNR and proceed
with ticketing or search for VCR. Once you perform one of these
activities, you can check the passenger in and passenger will be placed
on Priority list (Standby list)

 Note: You have to put the correct priority code from the
dropdown menu since passenger is standby passenger.

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Alternatively, from Step 6 above, if there is/are a passenger(s) on

the passenger name list that has/have the same name initial with
the new passenger you are to place on the flight, all those
Passenger list will display.
Since you are creating record for another passenger, select <Name
Not on List>

A “Create NOREC/GOSHOW & Check-in” pop up displays

9. Fill in all the required fields and select <OK>

The system will create a record for the passenger. Follow the steps
above to ticket and check the passenger in.

 Note: Passenger will be placed on the Priority (Standby) List

without a seat assigned to him/her in both cases and you should
accommodate him/her from the Priority List.

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Group Check-in

A group is more than one passenger booked in the same reservation. The
group code assigned to a group is always two letters, followed by the
number of passengers – example: AB3 means group code AB with 3
passengers.

1. Display the passenger by name and take note of the group code.

2. If all travelers are present and want to check-in at the same time,
display the group by using the group code.

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The passenger list will display the group and the travelers’ names.
3. Select the names and select check-in.

4. Finish the check-in transaction with bag and gender information.

Note: At the current time, it’s not recommended to use

the button <Group Check-in>.

5. If the group members check-in separately at different times and at

different check-in counters, display the passenger by name and check-
in by line number.

While performing check-in, you may have three responses based on

the status of the passenger:

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 Check in Successful If the electronic ticket is in sync

with the booking (ETI)
Exchange mask If the electronic ticket is out of
sync with the booking (ETO)
» TKT info requiring window The system requests for manual
insertion of paper ticket if there
is no ticket information in the
booking
The below screen shots will clear the above responses:
• Check in successful

This is Check in
Successful window
that displays a male
passenger checked in
with synchronized
Electronic ticket (ETI)

Exchange Mask
As we can see the passenger displayed has electronic ticket out of sync
(ETO) information. In this case, the system automatically takes you to
ticketing main navigation tab so that you can access the mask selection
sub navigation tab for ticket exchange. This option can be overridden if
there is any valid reason to override.

Below is an alert response window for Ticket need to be exchanged during

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trial to check in.

On the mask selection window we have different options. Follow the

following steps per your concern.
Specify whether the exchange was voluntary or Involuntary
o For voluntary exchange Add and collect may always apply.
Therefore ticket must be exchanged.
o For involuntary exchange however, there is an option to
override if there is any valid reason to override.
o As usual practice at the Airport we may choose for Involuntary
Exchange, then we have to specify the Involuntary Exchange
Type as either of Reroute, No Coupon or Schedule Change
 Reroute: Whenever we have Involuntary reroute
 No Coupon: Whenever we exchange used ticket (Ex.
Returned flight)
 Schedule Change: Whenever there is operational changes
in the schedules
Select the type of the process:
o The system default is at Automated Path

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Then, when you are done with the exchange process, the system will
synchronize the ticket and the edit code will be changed to ETI. Now that
it’s okay for check- in.

Overriding

There are different possibilities to override an exchange of ticket

whenever the operation demands to override. Here below we will see
some options we have to override.
Individual Override

Display the passenger from Passenger List and make an individual

override by inserting an edit code “IR” to mean Irregular Operation.
Mass Override

Whenever there is flight disruption (Delay, Cancellation etc.), Individual

Override may be time taking. In such cases mass override is possible by
following the steps below.
Steps:
1. Select Operations (Shift + F4)
2. Select Update Flight (Shift + F1)

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3. Select Flight Status

4. From the dropdown menu, select Mass Override

Ticket information required

When the system is not able to find ticket in the booking, it will display
Ticket required window for manual insertion of paper ticket or search and
display for VCR as shown below

 Note: This window requires ticket information as it doesn’t exist in

the booking. Accordingly either we have to insert paper ticket
information or search for electronic ticket. No check in is possible
without ticket in SSCI.

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This is check in successful

window in case of paper ticket
check in. The remark “Edit M
CM TKT” is to mean an edit
(CM) comment was inserted
for (M) male passenger
checked in with TKT (Paper
ticket).

Excess Baggage
If baggage exceeds the number or weight limitations set by
the carrier, a warning window displays. You have to determine
the amount of the excess baggage fee that you have to collect
and then issue EMD (Electronic Miscellaneous Document).
To issue EMD, you have two options:
Option 1
1. Select the passenger from the Psgr Lists
2. Display the reservation
3. Select Fees/Srvcs+

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A “Shopping List” pop-up displays:

4. Select baggage from the “Group” dropdown menu.
5. Select the applicable charge from the “Descriptions” Column.
6. Select Update

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7. Another window displays for Ancillary amounts. Update the required

fields.

8. Select OK

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The shopping list will be updated by the amount you entered.

9. Select the row updated by the amount. You can use “Shift” keypad to
select more than one line.
10.Select OK
The Ancillary Cart displays updated by the Charge basis, sector,
segment route status (HD which means Purchase Required), amount,
tax and Total.

11.Select the row updated by the amount. You can use “Shift” keypad to
select more than one line.
12.Select OK
13.Choose Form of Payment from the pop-up that displays

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14.Select OK
The “EMD Issued” pop-up displays showing the EMD number
confirming that EMD is issued.

15.Select OK
You can see in the reservation that EMD is issued and the code BG
indicates it is for Excess Baggage.

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Option 2
1. Display the passenger’s reservation
2. Select Ticketing <F8>
3. Select Mask Selection <Shift + F7>
4. Select Ancillaries

You will get the Shopping List. Go through the same steps as above to
complete the process.

3.2 Psgr Lists <Shift + F2>

The preferred method to check-in is to display the Passenger List and

check-in from that display. It is recommended the display of the
passenger list because the list gives you an overview of all ‘Edits’ that
apply to the passenger you want to check-in.

1. Select Psgr List with <Shift + F2>

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The Display Passenger List window displays on the screen:

Display by Flight Information

The flight information pre-populates with the flight number, the departure
date and the departure city.
• Leaving out the information under ‘To’, the seat map will
default to Origin to Destination and the passenger list will
display all passengers.
• For a multi-destination flight:
o Leaving out the ‘To’ information will default to a seat
map from origin to final destination with a passenger
list of passengers to both arrival cities.

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o Fill in From departure to Final destination and the seat

map will refresh and show that segment with a
passenger list of passengers booked to the final
destination.

o Fill in From Intermediate city to Final destination and

the seat map refreshes to show that specific segment
with a passenger list of passengers booked from origin
to final destination as well as from intermediate city to
final destination.

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Display by Flight Information

You can select to display passengers by last name, up to three names in

one request. The names can be the first three characters – example: FOS
for FOSTER. You can request up to three names.

Display by List Type and Edits

There are multiple list types as presented below, and in addition to them,
you can select any number of edits to further refine the display you wish

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to see.
You can move around on the page either by using the mouse, or by using
keyboard combinations – every option has one letter or number
underlined.
Example: Alt+W takes you directly to the option of passenger with
Outbound Connections.

The edits appear in two columns.

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The first drop-down menu with options is called Inclusive Edits. The
second drop-down menu is the opposite of the first menu depending on
what you need, also called Exclusive Edits.
This example is to display a list of passenger with boarding pass but Not
at airport yet.

Only show selected on seatmap

The option “Only show selected on seatmap” displays once you have
requested a list, using edits to refine it. In the following example, we want
to display a passenger list with the edit CHD, or Child. If we select the

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option “Only show selected on seat map”, the system will display the
seatmap with only the passengers who correspond to your search, in this
case the Child

Example response of the seatmap as requested:

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All seats are grayed out, and the CHD displays with an icon:

Display Passenger Lists Buttons

At the bottom of the Display Passenger Lists screen, there are three
buttons:

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Button Mnemonic Description

Previous List Alt+V Takes you to the last passenger
list display you had requested.
Reservations Info Lists (k) Alt+K See more information below
Cancel Alt+C Cancels out of the display

Reservations Info List:

As the name suggests, the button Reservations Info Lists lets you look for
selective reservation lists of the specific flight. The drop down for Type of List
is an alphabetical list starting with All Passenger Reservation and ending with
Waitlist Name(s).

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The types of reservation lists that you probably use most are: large party,
outbound, inbound, special meals, Cancellations, VCR Index list with VOID
status, etc.
The Transfer Information List gives you a list of all passengers who have
been transferred to another flight, using Revenue Rebook functionality. See
the lesson Revenue Rebook for details.

Passenger List Display

Once you have entered all filter criteria for the passenger list and you select
OK, the Passenger List displays:

Each button at the top and bottom of the passenger list indicates a display
option or an action you may take for the selected passenger. Type the line
number of the passenger in the box Line(s), or select the passenger from the
list. To activate the options for the selected passenger, either click on the
button or use the keyboard combination of Alt + the underlined letter in the

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button. For example, to access Check-In, select Alt + H.

Passenger List – The Header Buttons

When you display the Passenger List, the header has ten buttons that
represent different actions:

Button Description
Check-in (Alt + H)

Passenger Details (Alt + P)

Name Not on List (Alt + M)

Group Check-In (Alt + G)

Bag Tags (Alt + T)

Boarding Pass (Alt + B)

Offload (Alt + F)
Change Seat (Alt + S)
Frequent Flyer (Alt + Q)

Travel documents (Alt + D)

The column headers of the Passenger List are:

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Column Header Definition

Nbr Number assigned to the passenger
on the list
Last Name Passenger’s last name
A ‡ in front of the last name indicates
a Thru (through) passenger.
First name Passenger’s first name
Grp Group code assigned to each group
check-in
To Destination city
C Booking Class
Seat Seat number assigned
BI Boarding pass indicator
• * means Boarding pass has been
issued
• – (hyphen) means BP has been
issued and passenger has boarded

Bgs Number of bags checked-in – NB

means No Bag
Edits Any applicable edits for the
passenger
T Passenger type
• F means Full fare
• S means Standby
• P means Positive Space passenger
• E means Employee or Non-Revenue
passenger

S Sequence number of check-in (used

by some carriers to identify who
checked-in first, in the event of
involuntary bumping of passengers,
etc.)
The column headers coincide with the options you can sort the passenger list
display by:

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Passenger List – The Bottom Task Bar

The bottom task bar of the Passenger List window has six buttons:

Button Description
Reservation (Alt + R)
Add / Remove Edits (Alt + A)
VCR (Alt + V)
New List (Alt + L)
Print- (Alt + -)
Cancel (Alt + C)

Reservation
With the Reservation function, you can access a passenger’s reservation
quickly.
1. Display the passenger list
2. Select the line number of the passenger(s)
3. Select Travel Docs either with a single click or using the keyboard
combination Alt + R.

When you select Reservation from the Passenger List window (Alt + R), the

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PNR displays in a window:

Add/Remove Edits
Use this function to add or remove passenger edits (Alt + A).

1. When you select Add/Rm Edits, the following window displays:

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2. Select the Edits

3. Ensure you have the correct action – either Add or Remove
4. Select OK.
This option helps you to make various edits to passengers. That is,, you
can add or remove features and information associated with a passenger
on the flight. To mention some:

BR
BR (Baggage Routing) helps you add/remove outbound flight information
to a passenger.

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CM
CM (Comments) helps you add/remove comments with regards to the
passenger.

INF
INF (Infant) helps you add/remove infant to a passenger.

IT
IT (Inbound Transit) helps you add/remove inbound flight information to a

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passenger.

SM
SM (Special Meal) helps you add/remove special meal request for a
passenger. You can select the type of special meal and City codes for
multi-leg flights.

DOCA
DOCA (Address Document) helps you add/remove document information
about a passenger.

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VCR Button

Use this function to display a passenger’s VCR from the passenger list.
1. Display the passenger list
2. Select the line number of the passenger(s)
3. Select VCR either with a single click or using the keyboard combination
Alt + V.

When you select VCR (Alt + V), a window with a partial VCR displays:

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New List Button

Use this function to select and view a different passenger list.

When you select this option (Alt + L), the Display Passenger Lists window re-
displays so that you can select a different list.

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3.3 Passenger Details (Shift + F3)

This menu is used to see the detailed information regarding a specific

passenger.

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Options to display passenger detail from specific flight:

• View Passenger Detail by Seat:
• View Passenger Detail by Name
• Remove Edit By seat
• View Passenger Detail by Line Number
• Add Edit by Seat

3.4 Up/Downgrade (Shift + F4)

The purpose of the Up/Downgrade label is to upgrade or downgrade a

passenger on a specific flight. In addition, it will also update the booked
count in the passenger counts flight display.
o Note: If availability exists, the system rebooks the
passenger in the new desired class, and issues a boarding
pass for the new seat assignment
If the passenger holds a pre-reserved seat or a boarding
pass, the system performs a seat change and issues a
new boarding pass.
To access,
1. Select Up/Downgrade (Shift + F4)
You will get a pop-up notifying you that Add collect may apply for
upgrading.

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2. Select OK. You will get a pop-up window requiring you to enter
Current seat, New class and New seats or type.

3. Fill in the information – the fields with a red * are mandatory.

4. Select OK
The upgrade entry and response display on screen, placing the
passenger on the priority list for the class desired.
At the same time, the following window displays:

If you select No, the Sabre system completes the upgrade.

If you select Yes, the MISC Sales Mask will be launched to complete
the process to collect any additional funds
With this function:
We can easily upgrade or downgrade passengers
We can upgrade or downgrade more than one passenger at a time

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3.5 Boarding Pass (Shift + F5)

Use the Boarding Pass label to reissue a boarding pass for a specific flight
segment.
The system will issue the boarding pass to the destination city as booked in
the PNR. On multi-leg flights, you can specify the board and off points if
desired, and the system generates the boarding pass between these cities.

1. Select Boarding Pass (Shift + F5). The Change, Reissue, or Swap

window displays:

With Boarding Function (with Shift + F6):

o Change Seat within Used to change seats within the same class of
Cabin service
o Swap Seats Used to exchange seats of two passengers who
agreed to swap seats
o Unseat/Seat from PALL Used to unseat passenger in priority list (PALL) and
who were given seat.
o Reissue Boarding Pass Used to reissue boarding pass
o Gate Pass This is used to issue a Gate pass for a non-
travelling person who wants to escort a passenger
to the gate. E.g. UM, VIP.

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3.6 Bag Tags (Shift + F7)

The Bag Tags label helps perform the functionalities in relation to Bags –
for passengers and crew.

This option was on individual passenger display in ACSI system. It

became a separate sub navigation tab in the SSCI with much additional
important functionality.
• Reprint Bag Tags: To reprint all existing bag tags.
• Issue Automated Bag Tags: To issue additional automated
bag tags.
• Add Manual Bag Tag: To insert Manually issued bag tag in
the system
• Remove Bag Tags: To cancel wrongly printed Bag Tags
• Change Manual Bag Tags: to Change wrongly inserted
manual bag tag with the new one.
• Add Crew Bag Tag: To issue automated Crew Bag Tag
• Add Rush Bag Tags: To issue automated rush bag tag
• Remove Crew Bag Tag: to remove issued crew bag tag
• Remove Rush Bag Tag: To remove issued rush bag tag

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• Change Total Weight: To adjust the inserted weight of

baggage.

3.7 EDIFACT (Shift + F7)

EDIFACT stands for electronic data interchange for administration,
commerce, and transportation. It is an electronic transfer of data from
computer system SABRE user carrier to computer system of another
SABRE user carrier using an agreed upon standard. This allows airline
participants to exchange information electronically between partners only,
using a predetermined format.

3.8 Mask Selection (Shift + F8)

This sub navigation tab is used to exchange tickets at Airports.

3.9 CSA (Shift + F9)

The CSA (Customer Service Authorization) mask automates an amenities
voucher document to provide hotel, meal, snack, ground transportation
appropriate to customers during off schedule operations.
Features/Benefits:
- For use with ATB ticket stock only
- Good for hotel, ground and meal coupons
- CSA hotel amenity issuance will generate PNR historical remarks.

3.10 Check In History (Shift + F10)

This option lets user display the history and information on passenger of a
specific flight as explained below.

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• Entire Detail: The detail history on actions taken in the flight

as a whole
• Agent Sign in: to display actions taken by specific agent
using the Agent’s sign in
• Line IATA: To display history of actions taken by specific
LINIATA code. LINIATA code is a code the system assigns for
specific machine or computer from which action was being
taken.
• Passenger Name: Displays check in history of a specific
passenger by the name of the passenger.
• Seat Number: Displays check in history of specific passenger
by his seat number.

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4. The Boarding Process

Use the Board label to execute the boarding process for your flight and
any Boarding –related activities.
To access the Boarding menu, select F3 (Boarding)

The following sub-navigation labels appear on the screen

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4.1 Board passenger (Shift + F1)

Steps:
1. Go to F3/Boarding main navigation tab
2. Select Board (Shift + F1) button from the left of the screen (from the
Sub navigation tabs).
3. A pop-up window with a list of checked in passengers and with three
boarding options will appear as below.
4. Select one of the radio buttons with the option you like to board the
passenger(s) with, i.e., by seat number, by line number or by
sequence number.
 Note: You have options to amend bag tag, view infant, UNMR and
Wheel chair counts and view passenger details. There is also a
countdown clock at the right top corner of the pop-up window which
displays the time remainig till the Estimated time of departure or the
time passed by the Estimated time of Departure.

5. After you transmit by selecting one of the options, you will get a new
pop-up window with a response ‘ON’ indicating that passneger is now
on board.

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 Note: When you click ‘OK’, the previous pop-up window with
passengers’ list will apear but the passenger you already boarded will
no more be on the list.

4.2 Remove passenger (Shift + F2)

Steps:
1. Go to F3/Boarding main navigation tab
2. Select Remove (Shift + F2) button from the left of the screen (from
the Sub navigation tabs).
3. A pop-up window with a list of boarded passengers and with three
Removing options will appear as below.

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4. Select one of the three radio buttons with the option you like to
Remove the passenger(s) with, i.e., by seat number, by line number
or by sequence number.
5. After you transmit by selecting one of the options, you will get a new
pop-up window with a response ‘XON’ indicating that passneger is now
removed (offloaded/unboarded) from the flight.
 Note: When you click ‘OK’, a pop-up window that appeared when
you selected the Board option (Shift + F1) will appear with a list of
checked in passengers, including that you have removed.

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4.3 Standby (Shift + F3)

Use the Standby label for all activities related to Standby, such as
• Place a full revenue passenger on the standby list of another flight –
this functionality is also known as Alternate Space a passenger.

• Place an employee traveler on the standby list of your flight

Note: You can access the Standby label from F3 – Boarding, but also from
F2 – Check-In.

Steps:
1. Go to F3/Boarding main navigation tab
2. Select Standby (Shift + F3) button from the left of the screen (from
the Sub navigation tabs).
3. A pop-up window with four radio button options will appear as below.
4. Select one of the radio buttons for the option you like to proceed with.
 Note: There is an option to place passenger on standby priority list
and three options to display Standby passneger(s) list.

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Stand By pop-up window has four options:

• Place passenger on Standby list
• Display Complete Standby list
• Display Complete Standby list (with history)
• Display Unaccomodated Standby list.

Steps:
Place on Standby
Use the option Place on Standby from the label Standby for any Alternate
Space activity.
1. To begin, select Standby (Shift + F3). The above pop-up window will
appear.
2. Select Place on Standby list (ALT + P). A pop-up window with required
fields will appear as below. Input all the mandatory and required
fields.

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3. After completing this pop-up window, another pop-up window for

inputing Gender will appear. If there is a passenger with a name
starting with the same letter as the one you are placing on priority list,
it will list down the names and lets you choose from it. If the name
under discussion is not there, you can sellect the button Name not on
List as below and proceed.

4. Then it will provide you with a pop-up window that lets you create
NOREC/GOSHOW and Check-in. If similar names exist, it will prompt
you that similar names exist and requests confirmation still to proceed.
If you chose to proceed, a warning to insert VCR will appear and you
have to fill this mandatory field.

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5. You can now find the passenger on the passenger list and can check
him in to the priority list and you will get a check-in succesful window
(Checked in to priority list) as below.

6. Alternatively from Step 3 above, if no passenger name with the same

initial letter exists, a pop-up window requesting confirmation to create
a record and check in will show up as below.

7. You can continue creating a record for passenger with the new
reservation window as below.

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8. A check in pop-up window will appear and you have to fill all required
fields including priority code by selecting the Standby radio button.
Passenger’s name will now be on the passenger list.
9. If no ticket is available, a pop-up window with a warning No VCR found
will appear and you choose how to proceed.
10.Finally, passenger will be checked in to the priority list and you will get
a check in successful window as below.

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 Note: When placing an employee (Staff) without reservation on

priority list, you have to use the option MM (Meal List) while creating a
record and activate Direct to Standby button on the Check-in pop-up
window as below.

Display Complete Standby List (Priority List)

The Priority List gives you an overview with Total number of passengers
on the list, Unaccomodated passengers, and number of available seats.
The column Seat is color-coded:

• Green means passenger is accommodated and has boarded (note

the – next to the seat number)

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• Yellow means passenger is accommodated but has not boarded yet

(note the * next to the seat number)

• Red means passenger has not been accommodated.

 Note: The symbols to designate checked in and boarded passengers in
the ACS system is different from the previous ACSI version. That is, *
designates that passenger has checked in and – designates that
passenger has boarded.
The Priority List also contains the list of standby, oversales, upgraded
passengers, and any passenger standing by for a jumpseat.

Steps:
1. Select Standby (Shift + F3).
2. Select Display Standby List radio button of your choice.on Standby list
(ALT + P). A pop-up window with required fields will appear as below.
Input all the mandatory and required fields.

 Note: Display Complete Standby List with History shows the history
of the date and time that the passenger was originally listed, along
with the agent’s home station and sine.
Display Unaccomodated Standby List shows the priority list with
passengers who have not been accommodated.

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Accommodate from the Priority List

This option helps you accommodate passenger(s) who are on standby list.
You can accommodate either by seat number or all passengers.
Steps:
1. Select Standby (Shift + F3).
2. Select one of the four options to get list of passenger on the Priority
List.
3. Select Accommodate (the default)
4. Enter desired line numbers separated by commas, OR you can select
All Passengers
5. Indicate Seat numbers if desired, or leave blank for the system to
automatically assign seats
6. Select OK

Return by Line from the Priority List

Use the Return by Line option to return a passenger’s seat by selecting
the Line Number from the Priority List. Tag pop up window
Steps:
1. Select Standby (Shift + F3).
2. Select one of the four options to get list of passenger on the Priority
List.
3. Select Return by Line Line and OK
The Offload and Return Seats by Line Number window displays:

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4. Indicate the Line Number or Numbers

5. Select Remove Passenger from Priority List
6. Select OK

Transfer from the Priority List

Use the Priority List: Transfer option to transfer passengers to other
flights.
Steps:
1. Select Transfer.
2. Select OK
3. The standby options Transfer pop-up window displays

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4. Fill the required fields to transfer the passenger

Return by Seat from the Priority List

Use the Priority List: Return by Seat option to return the seat and/or
offload the passenger from the priority list.
Steps:
1. Select Return by Seat
2. Select OK

The Offload and Return Seats by Seat Number displays on screen:

3. Provide the flight number

4. Indicate the seats to be off loaded
5. Select one of the following options:
o Remove Passenger from Priority List
o Offload and Return All Seats Downline

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oRetain Seats Override – Offload or Remove from Priority List

Only
o Specify Oversale Compensation
6. Select one of the options and OK

4.4 Update Counts (Shift + F4)

If there is a discrepancy between the number of children or wheelchairs
shown on the manifests and those visually confirmed as on board, use
Update Counts to manually change the counts to solve any weight and
balance issues.
Steps:
1. Select Update Counts (Shift + F4)
2. When selected, the Update Counts window displays on screen. You
have the options:

• Child Counts

• Wheelchair Counts
3. Select one of the options
4. Fill the required field and the new number count
5. Select OK. The response is the Flight Data display with the counts
updated

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4.5 Gate Agent (Shift + F5)

Use the Gate Agent label to input the names and titles of the airport team
working a specific flight. This information will display in the Flight Data
details.
Steps:
1. Select Gate Agent (Shift + F5)
2. The flight number window displays.

3. Input the flight number and select OK.

The Sabre system response displays at the top of the screen. At the
bottom of the screen, the Update Agent Information window displays.

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 Note: Gate Agent:

– Maximum of 3 input cells for Gate Agent’s names

– Maximum of 11 characters, including spaces for each cell

4. Input Gate Phone Number- if applicable

5. Name - The next 4 boxes under the Name column identify the
supervisors on the floor during the operation.

– Input Name- maximum of 11 characters, including spaces

– Select the applicable job title for each person named:

6. Select OK

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On the lower half of the screen, the “Agent information has been updated”
pop-up window confirms the information has been added.
7. Select OK

4.6 Free Text Remarks (Shift + F6)

Free Text Remarks contain information related to the flight that is of
special interest to the departure agent, the downline agent, as well as in-
flight and cabin crew or other operations agent.
Steps:
1. Select Free Text Remark (Shift + F6)
2. The Free Text Remark window displays.

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There are many kinds of Free Text Remark. They are listed on the drop
down menu in alphabetical order:

Refer a short description of each of the above remarks:

Item Description
B – Bag Text about bags for any offloaded passenger
Remarks
C – PRL Carriers that are ground handled use the PRL to advise passenger(s) that
Remarks were not checked-in as well as other supplemental information.
F – Check-In F Text or Check-in Remarks contain information that will be displayed to
Remarks an agent whenever a check-in command is made.
R – Flight R- Text remarks might include deadheading Oxygen, Surveys on Board, or
Remarks Unaccompanied minor information.
Local Use The Local Use: Remarks or (M Text) - Your local station decides what
information you want to add in this field.
O – Oversale Oversale remarks or the O-Text provides information regarding oversales,
Remarks voluntary denied boarding and perhaps involuntary denied boarding, all of
which impact the operation of the flight.
Protection Protection remarks or P-Text, contains Flight Projection information and
Remarks may also include protection information. It might be used for identifying
protect on later flights or for identifying seat changes as a result of
equipment changes.
U – Cancelled U Text alerts departure/boarding personnel that a checked-in passenger has

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ITIN Remarks a cancelled segment in their itinerary.

 Note: The Free Text Remarks window offers four radio buttons
corresponding to the action for each type of remark:
• Add
• Change
• Remove
• Display

Add a Text Remark

For instance, if you like to add a check-in remark, you have to follow the
steps below.

1. Select Free Text Remark (Shift + F6)

2. Since Add button is defaulted, select the type of remark that you want
to add from the list under the drop down menu
3. Type the remark in the space provided on the pop-up window
4. The remark you add will be accepted and reply on the screen ‘Text
Added’ will appear. You can now get the check-in remark in the Check-
in Successful window as below.

Display a Text Remark

If you like to display a remark, follow the steps below.

1. Select Free Text Remark (Shift + F6)
2. Select Display button and the type of remark that you want to display
from the list under the drop down menu

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3. Select OK.
You will get the remark in the background window as below.

Change a Text Remark

When you change the text of a remark, keep in mind that as any remarks,
you must first display the remarks field, and select the line of text that
needs to be changed. Once the correct line of remark is displayed, you
can edit the text
Steps:
1. Display the type of the remark with the above step.
2. Select Shift + F6
3. Select action Change and the line of remark the needs change. The
line of remark will display in the filed Remarks Text.
4. Write the line number of the remark that you want to change.
5. In the remark text, type in the text you wish to see.

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6. The final response will be a confirmation of text remark revision on the

background screen as below.

Change a Text Remark

When you wish to remove a remark, you need to display the remarks field
first. From the display you then select the line(s) you wish to delete.

Steps:
1. Display the type of the remark with the above step.
2. Select Shift + F6
3. Select action Remove, and specify the line or the line range (for
multiple lines) of remark you wish to remove.
4. Select OK.

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5. You will get a text deleted reply on the background screen and if you
display the text remark again, those selected to be deleted will no
more be there.

4.7 Passenger Manifests (Shift + F8)

Use the label Passenger Manifests to print manifests and provide the
concerned with passenger information relative to the special service
requests from customers on board their aircraft.
• In order for a passenger to appear on the Passenger Flight
Manifest, they must be checked in and ON’d (onboard the
aircraft)
• When the report is sent to the printer, a copy of the Flight Data
Display, Comments List, and Priority List are also printed
Steps:

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1. Select Passenger Manifests (Shift + F8). The passenger manifest pop-

up window displays.
You have the option to select All at one time or Select Report
individually.

 Note: To print a manifest, use the “Print Selected” option – when you
select this option, you are given a new option to type in the specific
report and the number of copies you want. Leave the field “Nbr
Copies” blank if you only need to view the report

2. Select the report you wish by checking the box in front of it.
3. IF you don’t wish to get it printed, you can only view the summary by
unselecting ‘Print Selected’ as below (E.g. Preliminary Manifest and
Passenger Information List respectively).

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4.8 Oversale (Shift + F9)

The oversale mask provides a means of recording compensation, type of
oversale, and reason for an oversale. An Oversale is any confirmed
revenue passenger who was placed on the standby list with the priority
code OS and who could not be accommodated on the flight.

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Oversale mask

Steps:

1. Select Oversale (Shift + F9). The Oversale pop-up window displays:

2. Select Oversale mask (defaulted)

The Oversale Compensation window displays with the names of
oversold passengers:

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For each passenger on the Oversold list, you must assign the Type of
Oversale, the Reason for the oversale and the compensation paid to the
passenger.
3. Select the passenger, and select Edit – the Edit oversale pop up
displays. Fill in the necessary information:

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 Note: Select from the drop downs the type and reason of oversale and
compensation method.
The information you fill out for each passenger will populate next to the
passenger on the list

 Note: The column header RDI to the right means Reaccommodation

Denied Involuntary, and shows Y if you select the option ‘Reaccom for
DI’ and N if you didn’t select in the above picture.
4. Select OK when all necessary information has been added. The system
gives you a confirmation that Oversales have been updated. However,
if there is any remaining passenger to be updated, the system will
respond requesting update still required and to update now.

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Once all necessary information has been added, The system gives you a
confirmation that Oversales have been updated.

 Note: Once the flight has been PDC’ed, an attempt to display the
Oversale Mask results in a system display similar to the example
below.
The Oversale Passenger List displays with the names of passengers
and the compensation issued.

Oversale Reports

At PDC time, the system gathers any oversale data that was entered in
the oversale mask for a flight and puts that data into an Oversale Report.
You can pull up an oversale report by

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• City

• Date

• Flight Number

• Station

• Date Range

• City and Date

The benefits of oversale reports include:

• Use it locally for oversale statistics purposes

• Yield management can use the reports as a planning tool to

determine the percentage of no-show passengers, effect of
overbooking etc.

Steps:

1. Select Oversale (Shift + F9).

2. Select the option Report By and select the desired option from the
dropdown menu.
3. Select Print Report , if applicable
4. Select OK

If you select Oversale by City, Date, Station, Date Range and City and
Date, you will get the below response.

If you select Oversale by Flight number, you will get the below response.

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Where;

Entry Explanation
ET452 26JUN ADD 3 2230 737/1 16/102
Carrier code, flight number, date,
departure city, gate, departure time,
equipment code, and authorization level
Y AU16 SA16 NR0 NS0 XM0 UV0 UI0 DV0 DI0
Y Class of Service
AU102 Authorization (AU)- 102
SA97 Seats Available (SA)- 97
NR0 NOREC onboard (NR)- 0
NS3 No Shows (NS)- 3
XM0 Misconnects (XM)- 0
UV0 Upgrade Voluntary (UV)- 0
UI0 Upgrade Involuntary (UI)- 0
DV0 Downgrade Voluntary (DV)- 0
DI0 Downgrade Involuntary (DI)- 0
SB0 US2 NV0 PS0 PO0 ES99
SB0 R Revenue standbys onboard (SB)- 0
US2 Un-accommodated standbys (US) – 2
NV0 Non-revenue standbys onboard (NV) – 0
PS0 Positive space onboard (PS) –0
PO0 Positive space offloaded due DBC paid
(PO)- 0
ES99 Empty seats (ES)- 99
TTL DENIED BRDNG 4 TTL VOUCHERS 1 Total number of oversales and vouchers
for the flight

4.9 General Declaration (Shift + F11)

General Declaration provides information about crew, aircraft registration,
illness and disinsecting information of a certain flight. You have the option

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to edit contents of each of the above, display manifest and transmit

manifest to a printer address.

Steps:

1. Select General Decl (Shift + F11)

2. Input the flight information you require
3. Select OK
4. You will get a screen where you can edit contents of crew, aircraft
registration, illness and disinsect, display manifest and transmit
manifest to a printer address.
On the top of the window, you have the options that you with to edit
or display and on the right column, you have the action codes.

If no information has been updated, you will see ‘not defined’ text under
each options.

To edit contents, follow the steps below.

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1. After displaying the above screen, select the option that you want to
edit or display.
2. If you want, for instance to edit the content of crew, select crew and
the select edit contents. You will get a pop-up with options to add,
modify or delete.
3. Select the action you want to take from the radio buttons:
 Add Data: input the data you wish to add.

 Modify Data: enter the line number you wish to modify and
the new data you want to update

 Delete Data: enter the line number/range of line numbers

you wish to delete

Refer the screen shots below for added, modified and deleted crew
information:

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Display Manifest

When you select Display Manifest option on the above screen, you will get
the General Declaration shown.

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Transmit Manifest

To transmit ICAO manifest,

1. Select Transmit Manifest from the above window.

A pop-up window displays requiring printer address and number of
copies

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2. Input the required information

3. Select OK

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5. Operations
The Operations Tab

The Operations tab is designed to initialize flights, check flight status,

update FLIFO and gate assignments, and carry out other operational
functions.

To access Operations menu, select F4

The following sub-navigation labels appear on the screen

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5.1 Update flight (Shift + F1)

Use the Update Flight label to record the actual operating times,
estimated operating times, gate information, reasons for delays and
forecast information into the Stored Flight Information Record.

Steps:

1. Select Update Flight (Shift + F1)

The Update Flight window displays:

2. Input Flight number and Date

3. Select the applicable option and OK

The options are discussed on the following pages.

I. Flight Status

Use the Flight Status option to update the status of a flight.

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 Note: You must be signed in with a duty code of 5, 7 or 8 and the

working station you are signed in must have the UAT keywords
CONTRL or FNLBDG.

When you select Flight Status, the system response is a display of the
Flight Data in the background, with the present status at the top right
corner of the screen, and in the foreground you have the window Fight /
Gate Edit: Flight Status with a drop down menu for the flight status
options.

The options from the drop down menu are:

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Select the applicable option from the drop down menu.

Open Flight

The status Open Flight means the flight is ready for check-in activity in
general. The different options for Open further define where that check in
activity can take place: at the city, airport, or inter-city level.

A second drop down menu lists the options for the status Open.

Open Status Codes

You open a flight to begin check-in activity at the city, airport or intercity
level. This opens the flight for one leg only.
• When you initialize a flight, all cities in the flight leg are in Open

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inter-city status.
• You can change a flight to Open status only when the flight has a
current status of Held, Final, Closed, Canceled, or any other Open
status. For example, when you carry out a Change of Equipment, the
system puts the flight on status Held automatically. Once the
equipment change has finished, you must switch the status to Open
again, in order to continue check-in activity.
• The valid Open status codes are:
Item Description
OPENA – Check-in only at this airport Valid for check-in only at this airport; a
flight leg is open for check-in and seat
selection at the departure city airport only.
OPENAI – Check-in only at airport locations Valid for check-in only at airline locations; a
flight leg is open for check-in and seat
selection at any airline location.
OPENC – System-wide check-in (intercity off) Open system-wide (with inter-city check-in
off); a flight leg is open for check-in and
seat selection at any location using either
the SabreSonic® Check-In system or ACI
(Advance Check-in) entries. ACI applies until
two hours before departure, at which time,
only SabreSonic Check-in entries are valid.
Automatic issuance of inter-city boarding
passes from an upline location is not
available.
OPENCI – Normal Check-In Open system-wide (with inter-city check-in
on); a flight leg is open for check-in and
seat selection at any location using either
the SabreSonic Check-in system or ACI
(Advance Check-in) entries. ACI applies until
two hours before departure, at which time,
only SabreSonic Check-in entries are valid.
Automatic issuance of inter-city boarding
passes from an upline location is available.
This is the default status when a flight is
initialized.

Set Boarding On

Use the Set Boarding On option to set the flight status of a specific flight
to BOARDING to indicate that passengers are now boarding the aircraft.
Boarding updates are not allowed if:
• The Flight Status is CLOSED
• The Flight Status is CANCELLED
• The Flight is in PDC Status

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Held Status – Current City Only

Use the Held Status – Current City Only option to place the flight on hold
(for check-in entries) at your own station. This entry will inhibit all non-
control sets from check-in access to a specific flight leg.
Placing a flight leg in a held status allows you to make flight and/or seat
map adjustments.

 Note: On multi-leg online flights, the Held Status – Current

City Only will stop check-in at a particular departure station
but still allow check-in to proceed at other stations.
If you attempt a check-in between a board point and an off point that has
been placed in Held status you will get the error:

FLIGHT LEG RESTRICTED

Held Status – All Cities

Use the Held Status- All cities to place the flight on hold for all stations for
a multi-leg flight.

 Note: Should the status Held only apply to certain legs of

the flight and not to all legs, you must AAA into each
departure city and set the flight status to Held at that city.
HELD/ALL will apply across all stations regardless of board and offpoint.

Final Status

When you put the flight status to Final, it means you restrict the check-in
activity for that flight to the set you are working at.

The Final status indicates the final hour of check-in and seat selection for
a flight at the departure city.
When you select Final, you can further define the “type” of Final status
you wish:

• Final
• Final, Release All Seats – this status will release all blocked
seats, with the exception of broken seat blocks.

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Final, Release Specific Blocked Seats – you can specify which

•
type of blocked seats you wish to release.
Close Flight

You close a flight to make it unavailable for check-in. The status Close is
the initial phase of the departure procedure.
You can change a flight to Close only if the flight has a current status of
Open or Final.
You must ensure before setting the flight status to Close that
• All counts are accurate (for passengers requiring wheelchairs,
children, and others)
• You are within the required time/minutes set by the procedure
prior to the scheduled departure time
DHS Manual Flight Close Out Message

Use the option DHS Manual Flight Close Out Message to manually send a
complete list of passengers on the plane at time of departure. The list
excludes passenger names EXST, CBBG and STCR. The message contains
the actual date and time of departure of the flight.
The Flight history will update to record that the Flight Close-Out Message
was sent.
 Note: To send this message, the flight must have the status
of Flight Close or PDC.
PDC Flight

Post Departure Control (or PDC): PDC is a status you must apply to
every flight once it has gone departed. PDC status is the pre-requisite for
all auto updates of passenger and flight records such as VCR coupon
and/or PNR status changes.
Closing a flight does not indicate PDC. It simply means a flight has been
closed for check-in. As a rule, the close status will precede PDC.

Requirements for PDC and its impact on the flight:

• ON List: Before PDC can take place, each passenger boarded on an

aircraft must be placed on the ON list

• BX List: Passengers with seat assignments who have not been

boarded will appear on the BX list. If the BX list is not cleared then the
Sabre system will respond with the following message:

PDC NOT ACCEPTED – NAME STILL EXIST – CLEAR THE BX LIST

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• Transfer Standbys: When un-accommodated passengers remain on

the priority list the Sabre system will respond with the following
message:

TRANSFER STANDBY PSGRS THEN REENTER PDC.

This last response will only be displayed one time.

CAUTION: If PDC is entered again, the Sabre system will PDC the
flight and the un-accommodated standby passengers will not be able
to be transferred to the next flight.
PDC Flight with XM

This option is similar to PDC Flight. However, PDC Flight with XM will
protect the No-Shows as misconnects.
The status code will be set as an XM in the PNRs and will also protect
downline and return segments.

Mass Override (CFOFF)

Use the Mass Override option to override the SabreSonic Check-

In/Change Fee owed by all passengers boarding a specific flight at a
specific city.

Cancel

Use the Cancel Flight Status option to inhibit further check-in on a flight
that will no longer operate.
• The cancellation can be reversed by setting the flight to OPEN for
Check-in (OPENCI)

• A flight leg in PDC status cannot be cancelled

Return

Return to gate allows a flight to be reopened following agent PDC (PDC1)

but prior to Final PDC (PDC2).

• Return can happen for various operational reasons and can only take
place before takeoff.

• The Return entry is valid only when the flight is in PDC1 status. It is
not valid if the flight is in PDC2 status. PDC2 status is also called FLIFO

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PDC.

Upon Return, the Flight summary status changes from “PDC” to “Final”.
Gate personnel can now add or remove passengers.

PDC Supervisor

After a regular PDC of the flight, any update to FLIFO would generate a
PDC2 status.
There may be times when an update to FLIFO does not generate PDC2
status. Use the PDC Supervisor function to simulate a “wheels up”
situation, and manually put the flight in PDC2 status. At this time the
system sends off all offline files and changes the status of the VCR
coupons of boarded passengers to USED.

Registration Number

Use this option to add or delete an aircraft registration number.

Steps:

1. Select Update Flight (Shift + F1)

2. Select Registration Number
The below window displays

3. Select OK

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4. To add a registration number, enter it in the box

5. To delete an existing registration number, select the button Delete,
then OK
Irregular Operations

Use the option Irregular Operations if you wish to add the edit IR to an
entire flight

Steps:

1. Select Irregular Operations and OK

2. On the next window, select the reason for the IR edit from the drop
down menu

3. Select OK
You will get the below system reply

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 Note: IR- or Irregular Operations override edit is used to override an

out-of-sync VCR situation. It can be assigned on a passenger level or
on an entire flight level.
II. Gate Status

Use the Gate Status option to display and change gate assignments.

Steps:

1. Select Update Flight (Shift + F1)

2. Select Gate Status from the list of radio buttons
You will get the Gate status window as below

Change and Reassign Gate

Use this option to change the gate and bag claim assignment for a flight
as a result of operational irregularities such as flight delays at the gate,
flight interruptions, bag pulls, weather delays, and others.

Steps:

1. Change and Reassign Gate- default option

2. At least one of the following parameters must be updated:
• Input End Date
• Input Baggage Claim
• Input Arrival Gate
• Input Departure Gate
3. Select Remove all Assignments – if applicable
4. Select OK

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Display Gate Assignment

The option Display Gate Assignment displays the gate assignment and
related information for a flight on a given date or during a given period.
• The response shows the gate and baggage claim area normally
used. If there are exceptions, they are listed with the date and
different gate/baggage claim area.
• Each flight has a permanent gate assignment. Any exceptions to
permanent assignments appear first followed by the permanent
information.

Steps:

1. From the Gate Status window display , select Display Assignment

2. Select OK
The system response appears in host format a few seconds, followed
by the display of the Flight summary. Example:

Display Details

This option shows the association of gates to terminals and baggage claim
areas. In addition, all information related to the gate number and airport
is specified in the entry.

Steps:

1. From the Gate Status window display , select Display Details

2. Provide Airport Code
3. Provide Gate to display details for one gate only. If you leave this field
blank, the displays shows information for all gates at the airport.
4. Select OK
Example partial response:

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Note: Gate Status Code: Indicates A (active) or I (inactive) - A gate

may be taken out of service (made inactive) temporarily for construction
or repairs
III. Flight Progress

The purpose of the flight progress option is to give you the tools to update
Flight Information (FLIFO) with:
• Actual operating times

• Estimated operating times

• Gate information

• Reasons for delays into the stored flight information record for
a specific flight.
Flight Progress advises of actual flight times such as preliminary arrival
time (PRE), estimated time of arrival (ETA), actual time of arrival (IN).
Steps:
1. Select Update Flight (Shift + F1)
2. Select Flight Progress
When selected, the Update Flight: Progress window displays:

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Cancellation/Diversion
1. Input City
2. Select Option: Cancellation/Diversion
3. Input Flight Info Text
4. Select OK

Preliminary, Estimated, and Gate Arrival Time

1. Input the arrival city code in the box City.
2. Input Flight Info Text
3. Select OK

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 Note: You only want to write ETA followed by the time. Do not
write any city code in this text box. The text that you write
between the letter ETA and the time will display in FLIFO
information.
Decision, Estimated Time Departure
1. Input the departure city code in the box City.
2. Input Flight Info Text
3. Select OK

Gate Departure Time, Take-Off Time

1. Input Flight Info Text
2. Select OK

Substitute Equipment, Information

1. Input Flight Info Text
2. Select OK
IV. Flight Forecast

Use the Flight Forecast option to enter forecast information into the stored
flight information record (FLIFO). Flight Forecast advises of irregular flight
information such as delays, equipment changes, etc.
 Note: The screens and functionality of Flight Forecast is the
same as the previously covered Flight Progress function.
V. Delete and Reinstate Progress

Use the Delete & Re-Instate Progress option to delete the entire
forecast and/or to reinstate previously cancelled flight legs for all flight

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progress updates that have been entered into the flight information
record (FLIFO).
These are the same options as Update Flight Forecast. The difference
lies in that the information in the forecast will be deleted.

VI. Cancel Flight

The Cancel Flight option enters information to cancel all airport departures
for a specific flight.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Cancel Flight
When selected, the Update Flight: Cancel window displays.

3. Enter the City code and Reason for the cancellation

4. Select OK
The response indicates the cancel has been completed and FLIFO is re-
displayed:

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VII. Cancel and Reinstate Leg

Use the Cancel & Re-Instate Leg option to delete a previously cancelled
flight in FLIFO and reinstate the flight.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Cancel & Re-Instate Leg
When selected, the Update Flight: Cancel Flight Leg window displays:

3. Enter City code

4. Select OK
Example response:

VIII. Departure Cancel (DX)

The departure cancel entry inhibits sales out of and through the airport
city code specified, but will allow sales into that airport.
Use the DX entry when an intermediate flight leg is cancelled on a multi-
stop flight and a downline non-connecting stub will originate.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Departure Cancel
When selected, the Update Flight: Cancel Intermediate Leg window
displays:

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3. Enter City code

4. Enter the reason
5. Select OK
IX. Initialize a Flight

Flight initialization normally occurs automatically. If necessary, use this

function to manually initialize a flight for a specific date.
The Initialize Flight function retrieves related flight, equipment and
passenger data and creates an active flight database.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Initialize Flight
3. Select OK
X. Flight Ad Hoc Vetting Request

This option applies only to flights that qualify for AQQ – APIS Quick
Query.

XI. Update Passenger Counts

When you select the option Close a flight, the system automatically closes
the flight and displays the LCL ON count to the flight details.
Should you need to update the passenger count after closing, use this
option to do so.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Update Passenger Counts and Select OK
When selected, the Flight Status: Close window displays:

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3. Type in the correct passenger count in the box

4. Select OK
XII. Landing Cancel (LX)

Use the Cancel Intermediate Leg option to enter information about the
landing cancellation of a flight leg.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Landing Cancel and Select OK
When selected, the Update Flight: Cancel Intermediate Leg window
displays:

3. Enter the City

4. Enter Reason to cancel intermediate leg
5. Select OK

The response shows the intermediate leg cancel information entered. The

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response DONE 0531A/27JUN indicates the change has been made.

The FLIFO for the flight is then re-displayed

XIII. Update Baggage Requirements

There are three baggage options that you may select to use. You can
change the option for a particular flight and date, but you must do so
before any passenger checks in on that flight. Once check-in has begun
on a flight, you may not change the baggage requirement.

The options are:

• Pieces only – P

• Pieces and Weight of checked bags – PW

• Pieces and Weight of checked bags as well as Carry-on weight

– PWC

 Note: The baggage code (P, PW, or PWC) will display on a flight
default data display.

Use the Update Baggage Requirements option to change the baggage

default for a specific flight.

Steps:
1. Select Update Flight (Shift + F1)
2. Select Update Baggage Requirements
3. Add the destination city and select the appropriate option:

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At check-in time, the applicable baggage requirement boxes will

display, based on your selection. Below is an example of a check-in
window with a baggage requirement opted to be piece, weight and
carry-on:

XIV. IATA Teletype Message (s)

Post flight teletype messages are sent automatically when you PDC a
flight.
With the option IATA Teletype Message(s), you can manually send
messages if necessary, without waiting for the automatic send of these
messages at PDC time.
Additionally, you can also display inbound and outbound messages.

Steps:
1. Select Update Flight (Shift + F1)
2. Select IATA Teletype Message (s) and Select OK
There are three options to select:

• Send Messages

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• Display Inbound Message(s)

• Display Outbound Message(s)

Send Messages

1. Select Send Message(s).

2. Check the message type you wish to send.
3. Select OK. A prompt will pop up to ask if you wish to send or display
additional teletype addresses. Selecting “No” means the system will
generate the teletype message to the default pre-defined address in
the host IATA TTY Message Table.

4. Selecting “Yes” gives you up to 20 additional teletype addresses to

send the message to.

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5. Once you have sent the message and select OK, the system will ask if
you wish to send any other type of message

If you say “Yes”, you will again be given the choice of which message to
send and where to.

Display Inbound Messages

This option requires a host activation request.

1. Select Display Inbound Message(s)

The message types not available for viewing are disabled and grayed
out.

2. Check the message types you wish to display.

3. Select OK. The system will ask you if there are additional IATA
teletype messages you wish to display:

Display Outbound Messages

This option requires a host activation request.

1. Select Display Inbound Message(s)

The message types not available for viewing are disabled and grayed
out.

2. Check the message types you wish to display.

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3. Select OK. The system will ask you if there are additional IATA
teletype

Supplemental Information

Supplemental Information refers to free text information that you can add
at the end of a teletype message. Only two types of teletype messages
support this functionality at the moment: the SOM and the PTM.

Display APIS Message

Once you have closed a flight, you may select to display APIS messages
related to your flight.

Update Held Seats

The Update Held seats option allows you to turn the indicator for Held
Seats either ON or OFF for the dedicated flight.
Held Seats apply to groups of nine or less passengers. If you turn on the
indicator, the system will hold seats for everyone in the same PNR,
whenever part of the group checks-in. No passenger in the group may
hold any pre-reserved seats.

The flight default data display shows you the status of the option Held Seats.
HELDST – ON means the indicator is turned On for this flight.

1. Select the option Update Held Seats:

2. Select OK

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With the functionality ON, you may apply it to all flights, in which case the
indicator will be ON at flight initialization time.
 Note: If a passenger has a held seat this seat allocation will
take preference over any seat entered in a subsequent check-in
request.

XV. Flight APP Waive

The option Flight APP Waive is visible only to carriers operating to

countries that require APP (Advance Passenger Processing). The six
countries requiring APP are: Australia, Bahrain, Kuwait, New Zealand,
Qatar, and South Africa.

When an APP government experiences a system outage that prevents it

from sending and receiving messages, it will notify you. Upon that
notification, select the option Flight APP Waive to advise the system that
you will proceed with check-in and waive all APP requests. All passengers
that check-in during this time are considered “OK to Board”.

Once APP has been waived on a flight, the flight default data display will
show the letter W in the column APP.

5.2 Stub & Overfly (Shift + F2)

Use this function to set a “stub” or “overfly” situation for operational
reasons.
• The Stub function allows you to assign a secondary aircraft to
originate at one of the intermediate stops as a “substitute” for
the original aircraft that is late incoming, due to mechanical or
other delay problems.

• You need to enter the aircraft type and configuration that will
be used as stub.

• Use the overfly function to remove a city from the flight

route. Assigning an overfly may be necessary due to weather
conditions or other irregular operations. A flight overflies a
station in the line of flight and proceeds to the next station in
the line of flight.

Steps:
1. Select Stub & Overfly (Shift + F2)

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The Display Equipment Table window displays:

2. Select the option that applies. (Display Default Equipment Table in this
case)
3. Select OK

At the bottom of the screen, the Flight Stub and Overfly window
displays:

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4. Input Flight Number – of Stub flight that will be used

5. Input date
6. Select Stub- When selected 2 additional input cells display

7. Input Aircraft Type and Configuration from Ordinal Table above

8. Select OK

Flight Overfly and Set Overfly

Use the Overfly function to alter the line of flight by removing a city from
the scheduled routing.
• An overfly means you are removing a city from the flight
route.

• Assigning an overfly may be necessary because of weather or

other irregular operations reasons.

• You need to input the city you are intending to overfly.

Steps:
1. Select Stub & Overfly (Shift + F2)
2. From the Display Equipment Table, Select Display Default
Equipment Table
3. From the Flight Stub and Overfly window, select Overfly.

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4. When selected, 2 new radio buttons appear

• Set Overfly- When selected, the Cities input cell displays. (at
least one city is required)
• Remove Overfly
5. Select OK

Flight Overfly and Remove Overfly

Use the Remove Overfly option to cancel the previous action taken to
assign an overfly.

Steps:
1. Select Stub & Overfly (Shift + F2)
2. From the Display Equipment Table, Select Display Default
Equipment Table
3. From the Flight Stub and Overfly window, select Overfly.

4. Select OK

5.3 Cabin Adjust (Shift + F3)

Use the Cabin Adjust option to assign seats or rows to a new class of

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service or a different cabin.

Steps:
1. Select Cabin Adjust (Shift + F3)
2. Enter the required information in the pop-up window.

3. Select OK
You will get a system response indicating the selected seats/rows
aheve been reconfigured to the new class of service:

5.4 Change Equipment (Shift + F4)

Use this option to alter the aircraft assigned over one or more flight legs.

Steps:
1. Select Change Equip (Shift + F4)

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2. From the Display Equipment Table, Select Display Default

Equipment Table
You will get a pop-up to input Aircraft Configuration and Seat Selection
Number. In the background screen, you will get a list of Equipments
along with their order, configuration, seat selection number,
registration and cabin seat count.

3. Enter the required input and select OK

A pop-up window will display requesting if you wish to re-open the
flight for local check-in and/or add the aircraft registration number.
This is because when equipment change takes place, the flight will be
automatically set to ‘Held’ status.

4. If you select YES another pop-up to decide the type of check-in and
update aircraft registration will display. Input the required information.

5.5 Check-in Rule (Shift + F6)

The Check-In Rule is the procedure that controls seat assignment and
boarding pass printing for a flight.
There are four Check-In rules:
• Rule 1 – means check-in only, with no seats assigned or
boarding pass issued (option No Seat, No Boarding Pass)

• Rule 2 – means check-in with seat assignment only, no

boarding passes issued (option Seat, No Boarding Pass)

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• Rule 3 – Check-in with no seats assigned, boarding passes

issued for open seating (option No Seat, Boarding Pass)

• Rule 4 – Normal check-in including a seat assignment and a

boarding pass issued (option Seat, Boarding Pass).

Use the Check-in Rule Update label to change the rule for any specific
flight.

Steps:
1. Select Check-in Rule (Shift + F6)

2. Select option.
3. Select OK
You see the following warning window. Select YES to continue with the
update

Seat, Boarding Pass

Selecting the option Seat, Boarding means those customers with a seat
will be issued a boarding pass.

Seat, No Boarding Pass

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The Seat, No Boarding Pass option means the check-in gives a seat but
does not issue a boarding pass.

 Note: One example where this option should be used is in the

event of a change of equipment, where you go from a bigger
aircraft to smaller equipment. The system will not be able to
accommodate or re-seat all passengers automatically and the
airport agent needs to re-accommodate the passengers whose
seats no longer exist on the new equipment.

No Seat, Boarding Pass

This rule is used mostly on Open Seating flights, where you issue an open
boarding pass with no specific seat assignment.

No Seat, No Boarding Pass

When No Seat, No Boarding Pass is selected, it means that if the

customer does not have a PRS, then no boarding pass will be issued.

No Seat, No Boarding Pass

The Auto On Board indicator can be turned ON or OFF.

When the indicator is activated, the system will automatically log
passengers’ status as “Onboard” the aircraft when the passengers have
been accommodated at the gate.
You can specify whether you want the indicator turned on for all
passengers, or for passengers on the priority list only.

Steps:

1. Select the option Set Auto On Board

2. The system will return a warning

Selecting YES to the prompt will display the next window:

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3. Select one of the following options and OK:

 Priority List Only - this option permits the system to
automatically ON all those passengers on the Priority List
(PALL) once a boarding pass has been issued.
 All Passengers - this option permits the system to
automatically ON all passengers on a flight where a boarding
pass was issued at the gate.
 Turn Auto On Indicator Off (to deactivate a previously set
indicator)

5.6 Rev Rebook (Shift + F8)

The Revenue (Rev) Rebook function allows you transfer confirmed
passengers and reschedule their itinerary.

Steps:

1. Select Rev Rebook (SHIFT + F8)

2. The Display Passenger Lists window displays:

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The default is list type Confirmed Revenue.

3. Select the passenger(s) from the list and select Transfer.

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4. The Passenger Transfer & Rebook window displays. You have the
choice of specifying the Transfer To flight number, or select a flight
from the drop down menu. If you have dedicated to a specific flight,
the flights in the drop down menu show the same destination as the
original destination of your dedicated flight first. If you have not
dedicated to a specific flight, the drop down will give you a list of all
departures.
5. Type in the Transfer To flight information, and the drop down will
auto-populate with that information.
6. Indicate whether you are transferring by line number or transferring
all passengers.
7. Enter the line numbers if applicable.
8. Indicate if you want to check in the passengers on the new flight or if
it OK to split seats.
9. Select OK.
 Note: A successful “transfer to” does the following:
• Cancel the “from” segment or segments in the PNR.

• Confirm the new segments, deducting from inventory and

keep the PNR itinerary in order

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• Re-associate the VCR, if possible

• Append an “R” to the bag tags

• Transfer the edits that are normally transferred with alternate

space

• Reseat passengers and issue boarding passes, if requested.

5.7 PDC Statistics (Shift + F10)

PDC Statistics is a reporting tool that station managers can call upon to
collect data on the timeliness in which airport staff PDC the flights at that
station.

Steps:

1. Select PDC Statistics (SHIFT + F10)

The PDC Statistics pop-up window displays.

2. The system will return a warning

3. Select the applicable option:
4. Select Print statistics, if desired
5. Select OK.
Example:
PDC by Date response:

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Where,

TTL FLTS – total number of flights out of the specific city

• LATE – number of flights that were PDC’d late (meaning

30minutes or more past scheduled departure)

• INCOMPLETE – number of flights that have not been PDC’d

yet and are still in Open, Final, or Close status

• CANCELLED – number of flights that have been cancelled

• P/C CORRECT – percentage of flights PDC’d on time,

meaning within 30 minutes of scheduled departure

5.8 Standby Opts (Shift + F11)

Use the Standby Options label to set/adjust the seat assignment
restriction by standby priority code and class of service.

Features of Standby Options:

• This restricts the assignment of seats when checking in a

passenger with a priority code equal to or less than the
restriction.

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• The default priority codes for each compartment are

established as determined by the Sabre hosted carrier.

• Passengers who have the established priority code or lower

will be placed on the priority list for future processing.
Steps:

1. Select Standby Opts (SHIFT + F11)

The Standby Options pop-up window displays:

2. Input the required information and select option:

• Stop Waitlist Clearance (Requires City) when selected, it
inhibit further waitlist clearance and to display passenger boarding
information (PBI) and flight information for a departure
Restrict Class (Requires Class and Restriction Code) When
•
selected, those passengers whose standby priority codes are
lower that the one selected will not be processed into a seat
• Remove Class Restrictions (Requires Class) When
selected, all passengers may be processed into a seat and
class of service when available
3. Select OK
Example responses are respectively:

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6. Seats
To access seats menu, select F5

The following sub-navigation labels appear on the screen

- Display: used to display the entire seat map

- Chg/Reissue: used to change seats, to swap seats, to seat/unseat from
priority list, reissue boarding pass and gate pass.
- Note: gate pass is a boarding pass issued just to let a passenger to
boarding gate through security and immigration. The procedures of the
airline and the airport society have to be referred all the time.
- Block/Unblock: used to block and unblock seats for operational reasons
- Return/Release: used to return occupied seat
- Refresh: to update your computer screen
- Airport PRS: to display PRS at airport

PRS Seats: to display PRS during booking

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6.1 Display (Shift + F1)

This function helps to display the current seat map of a flight.

6.2 Chg/Reissue (Shift + F2)

- Change Seat within cabin:
used to change seats in the
same class of service.

- Swap Seat: to swap seats of

two passengers

- Unseat/seat from PALL: to

give seat for passengers on
priority list or to unseat
accommodated passenger from
priority list.

- Reissue Boarding Pass: to

reissue boarding pass.

- Gate Pass: a temporary

boarding pass given to let the
passenger to boarding gate
when we are in doubt to give
him a seat at counter.
Note: The procedure of the airline
and airport society has always to
be considered.
 Change seat with in cabin

The following are screen shots of changing seats with in cabin.

1st Step 2nd Step

 Note: We can change more than one seats at a time.

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 Swap Seat

1st Step 2nd Step

 Note:
1. Since this is about switching seat numbers, both seats supposed to be
occupied (Passengers checked in).
2. We can switch more than one seats at a time as shown in the example above

 Unseat Seat from PALL

1st Step 2nd Step

Note: The system automatically displays all passengers on priority list status.
Then we can give seat for not accommodated passengers or otherwise unseat
those who are not already accommodated.
 Reissue Boarding Pass

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1st Step 2nd Step

Note: This option lets the user to reissue boarding pass for a passenger either by
specific seat number or passenger name, or else by line number if there is a
display of passenger.

 Gate Pass

1st Step 2nd Step

 Note: This option also lets counter supervisor to let a passenger just to pass
through immigration to boarding gate in case decision has to be made at
boarding gate. The procedure of the Airline and airport society has to be

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considered.

6.3 Block/Unblock (Shift + F3)

This is an option that is used to block or unblock seats for operational
reasons

When we click on Block/Unblock sub navigation tab, the above shown

block and unblock seats pop up window will be displayed with the seat
map and special codes in the position of the seats.
Special code is given for every seat position as explained below
Code Description Code Description
@- Crew Rest Q- Premium or full
fare
A- Airport Assign Only R- Pre reserved seat
C- Code Share T- Through
Passenger
H- Held Seats V- Premium PRS
I- Infant Z- Buffer Zone
JS - Jump Seat ¥- Broken Seat
O- Courtesy
Q- Seat Adjacent to Premium
passenger

 Note: These codes are important to be used during blocking and unblocking

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seats. Also note that the same code used for blocking has to be used for
unblocking.

6.4 Return/Release (Shift + F4)

 Return by Seat Number

To offload passenger from specific seat

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You can choose

from the options
given to offload
passenger.

Return by line number is the same with

return by seat number except that in
the latter case you have consider the
line number in the display.

 Release Inbound Passengers from one flight to your flight

This function helps to release seats that were held by inbound passengers
from specific flight. It offloads those passengers who were through
checked-in in your flight from some other flight.

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 Release all Inbound Passengers except from one flight to your

flight

Use this option to release seat assignments from all inbound flights
except for a specified flight.
This option could be used if all inbound connecting flights are delayed,
and only one inbound flight would be able to connect to your flight’s
departure.

 Release all Local Passengers not Shown-up, Keeping Inbound

Connections

This option releases the seats of all no-show local passengers ONLY. The
seats for inbound connection passengers are retained.

 Release all not Onboard

This option releases all seats for both local and all inbound connecting

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passengers and displays the XON list.

 Mass Offload

The Mass Offload option returns all seats that have not been ON’ed
including:
o Pre-reserved Seats

o Seats for passengers with bag tags issued.

 Unblock Seats by Type, from Seat Map

Use this option to unblock seats by type from a seat map.

The Display Seat Map pop-up window displays:

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Input class and select OK

The Unblock Seats by Seat type from Map pop-up window displays:

Select Option from drop-down menu and select OK

6.5 Airport PRS (Shift + F6)

Use the label Airport PRS under F5 Seats to display a passenger’s list
with Pre-Reserved Seats and check-in the passenger.
 Note: Another way to display such a list is from Display Passenger
Lists, and selecting the criteria/edit code PR- for Pre-Reserved
Seat.
Steps:
1. Select Airport PRS (Shift + F6)
2. The system defaults to the flight you have selected and dedicated your
set to. Otherwise, fill in the flight details.

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3. When you Select OK – the passenger list will display as requested. You
can use the Sort By box to further define how you want the list to
display.

4. You can add a line number, sort by from the drop down menu, or
arrow down to select the passenger. You can check-in from this list.

Remove an Airport PRS

With this option, the system will remove the seats, if boarding passes have
not been issued and will give you the confirmation

1. Select the passenger from the list

2. Select Remove – then OK

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APPENDIX

Appendix

Check-In Scenario

1. Family with 1 adult and 1 infant- check them in.

2. A passenger wants to check-in 3 bags, each 10 kgs.

3. Check-in a passenger with his cello – he is checking in one bag at 20

kgs.

4. Re-print the bag tag for passenger in No. 3.

5. Passenger in Question 3 has one pet in cargo weighing 15 kgs.

6. Two passengers would like to be put on the standby list for an earlier
flight for today. Put them directly to the standby list, using priority
code RV. They have no bags.

7. Display the list of all passengers who have not yet checked-in

8. Display the list of all passengers who hold a boarding pass but are not
on board yet

9. Display the list of all passengers who have checked-in baggage

10. Display the list of all passengers with AVIH

11. Check-in a group of 4 passengers traveling together.

12. Remove the checked-in bag for passenger in No. 3 - he is no longer

checking in any bag.

13. Upgrade passenger in No. 2 to Business Class.

14. Issue a Gate Pass for one person- if applicable at your station.

15. Passenger in No. 2 needs to have two of his three bags removed

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16. Check-in a passenger with excess baggage- she pays cash for the
excess baggage charge.

17. Display the history of passenger in No. 2.

18. Check for the person sitting on one of the occupied seats from your
seat map.

19. A passenger walks up to you- you cannot find his reservation. Create a
new reservation for him.

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20. Add an infant to one adult passenger on your flight, and then check-in
both an adult and infant.

21. Add a wheelchair to one passenger.

22. View passenger details for passenger in No. 3.

23. A passenger has a connecting flight on LH 123 to FRA- her bag is

already checked to FRA. Add a manual bag tag to the passenger.

24. Short check a bag for a passenger who has a connection flight.

25. A passenger has a cello with him and need an extra seat- check him in
with the extra seat toward the front of the cabin

26. Pull up the passenger list for all passengers who do not yet hold a
boarding pass on your flight

27. Pull up the BX list on your flight

28. A family of two has checked in with no bags- now one of them is
coming back to the check-in counter and wishes to check in one bag
with 15 kgs.

29. Pull up the passenger details for No.29 once you have finished
checking in his/her bag. Check the tag number.

30. Add Travel Docs to No.29 – also have Residence address.

31. Add edit DOCV- Verify Docs – to No.29.

32. Offload passenger in No.3 – he does not want to travel today.

33. Add a Frequent Traveler number for one of the passengers in No.11.

34. A passenger is an unaccompanied minor – check her into the first row
on the window side.

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Boarding Scenario

1. Place a non-revenue passenger on the standby list with the correct

priority code for an employee traveler.

2. Place a passenger on the standby list as a revenue passenger. He does

not have a reservation.

3. A Passenger is booked on a later flight and wishes to go on an earlier

flight. Put him on the priority list of the earlier flight, with one bag 10
kgs.

4. Display the standby list with complete history.

5. Update the wheelchair counts of your flight to show 3

6. Add your name as the gate agent for your flight- also add the phone
number at the gate – you also want the name of the Lead agent for
the day.

7. Add a check-in remark for your flight.

8. Add a flight remark

9. Add a bag remark that all bags will come on the evening flight

10. Display the remarks you have just added

11. Display the boarding list

12. Board the first two passengers by line number

13. Board the next two passengers by seat numbers

14. Board all non-revenue passengers

15. Display the Special Passenger Manifest

16. Add the aircraft registration and the crew names

17. Pull up passenger details for one of the passengers you boarded

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APPENDIX

Seats Scenario

1. Change the seat for a passenger that has already checked-in at the
counter.

2. Swap the seats for two passengers traveling in the same compartment
and going to the same destination

3. Release all pre-reserved seats

4. Block a seat next to a passenger with infant and make it an Infant

block

Additional Scenario

Dedicate your set to a specific flight.

1. Designate the ticket and bag tag printers.

2. Create a list of passengers on the flight you wish to use for training
purposes. Have at least ten or 15 passengers booked.

3. You want to use edits that are used often, such as Unaccompanied
Minor, Oxygen, Wheelchair, Meet and Assist, Infant. If needed have an
Extra Seat (Cabin Baggage) with a passenger, and a Stretcher case.

4. Issue tickets for the passengers.

5. Check-in passengers with as many scenarios as possible. Think of your

daily check-in and repeat the activities you do at the airport
frequently.

a) Issue bags / add bags / remove bags

b) Add rush bags

c) Passengers want to change seats

d) Infant checked-in and block the seat next to it

e) Charge a fee for the UMNR

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APPENDIX

f) Standby non revenue traveler walks up to you and needs to be put

on the standby list of your flight.

g) Add a comment to one passenger that you checked-in to warn the

crew it was a difficult passenger who may cause potential
problems.

h) Add passport information to a few passengers

i) Check-in a group together

j) Add different kinds of remarks, such as Check-in remarks, Flight

remarks, or Bag remarks

k) A revenue passenger who is booked on one flight now wants to

standby on your flight. Put the passenger directly to the priority
list, using the correct priority code

l) Passenger has excess bag but you want to waive the fee

m) Add a manual bag tag

n) Add a frequent traveler number to a passenger

6. Display list of passengers with bag tags

7. Off load one passenger who checked in with bags—the passenger is

offloaded, but his bag should remain on board. Give a reason why the
bag should stay on board.

8. Block the last row of seats

9. One passenger shows up and you see that the name in the ID does not
match the name in the reservation. Change the name in the
reservation before you check in the passenger.

10. Look at the flight details of your flight. Add information regarding the
gate and gate personnel working that flight.

11. Add a remark to the flight details – passenger XXX needs to contact
his wife when he lands at his destination.

12. Display a list of passengers that have a wheelchair request

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13. Update the count for wheelchair on your flight to show 3

14. There is a discrepancy in a passenger’s name. Before you can check

him in, you must change the name in the PNR to reflect the name in
the passport. Add the Document Verified edit before you check in.

15. Board everyone who already hold a boarding pass

16. Release all blocked seats

17. Put your flight on Final, and then Close it.

18. Transfer the standby passengers to another flight before you PDC the
flight

19. PDC the flight

Exceptional Situations:

1. Flight is cancelled.

2. The flight is overbooked- put three passengers on the Oversale mask

and pay them with a voucher of 100.00 each – use your own currency.

3. The flight has gone wheels up—and because of mechanical, it is now

returning to the gate. All passengers must be rebooked on a later
flight.

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