THE CONSUMER ACT OF THE PHILIPPINES CHAPTER I - CONSUMER PRODUCT QUALITY AND
RA. 7394 SAFETY
The duty of the State:
PURPOSE ● To develop and provide safety and quality standards
This law is designed to prevent businesses that engage in for consumer products.
fraud or specified unfair practices from gaining an ● To assist the consumer in evaluating the quality.
advantage over competitors and provide additional ● To protect the public against unreasonable risks.
protection for the weak and those unable to take care of ● To undertake research on quality improvement of
themselves. products and investigation into causes and prevention
of products related to death, sickness, and injury.
BASIC POLICY
It is the policy of the State to protect the interest of the ARTICLES UNDER CHAPTER I
consumer, promote general welfare and to establish Article 7 - Scope of implementing agencies
standards of conduct for business and industry. The Article 11 - The department shall also direct the
objectives of this Act are all focused on the welfare, manufacturer, distributor, or seller of such product to
protection and rights of all the consumers in the extend any or all of the following remedies to the injured
Philippines. person:
To replace the product, refund the purchase price or to pay
THIS LAW IS FOR? the consumer reasonable damages.
This law is for all of us. We benefit from this Act because Article 15 - Imported products
all of us are consumers.
CHAPTER II - FOOD DRUGS AND COSMETIC DEVICES
THE OBJECTIVES OF THIS ACT ARE THE FOLLOWING: The duty of the state:
● Protection against hazards to health and safety; ● To protect the health of the consumer by ensuring a
protection against deceptive, unfair and safe and good quality of food, drugs, cosmetics and
unconscionable sales acts and practices; devices and to regulate their manufacture, sale,
● Provision of information and education to facilitate distribution and advertisement.
sound choice and the proper exercise of rights by the
consumer; ARTICLES UNDER CHAPTER II
● Provision of adequate rights and means of redress; Food:
and Article 23 - Adulterated food
● Involvement of consumer representatives in the Article 24 - Regulations of unprocessed food
formulation of social and economic policies.
Drugs and Devices:
CONSUMER RIGHTS Article 29 - Adulterated drugs and devices
● Right to basic needs Article 32 - Dangerous drugs
● Right to safety Article 33 - Banned or restricted drugs
● Right to information
● Right to choice Cosmetics:
● Right to representation Article 35 - Adulterated cosmetics
● Right to redress
● Right to consumer education CHAPTER III - HAZARDOUS SUBSTANCES
● Right to a healthy environment Declaration of Policy
The state shall adopt measures designed to protect the
WHO ARE THE AGENCIES CONCERNED? consumer against substances other than food, drugs,
(1) Department of Health: cosmetics, and devices that are hazardous to health and
Food, drugs, cosmetics, devices, and substances safety.
(2) Department of Agriculture Products related to
agriculture: HAZARDOUS SUBSTANCE
(3) Department of Trade and Industry: Any substance or mixture of substances which is toxic,
Other consumer products not specified above corrosive, irritant, a strong sensitizer, flammable or
combustible or generates pressure through
decomposition, heat or other means, if such substance or Label needs its correct registered trade or brand name, its
mixture may cause substantial injury or substantial illness. duly trade mark, duly business name, the address of the
manufacturer, importer and repacker of the consumer
ARTICLES UNDER CHAPTER III product of the Phil., its general make or active ingredients,
Article 46 - Prohibited acts the net quantity of contents, and country of manufacture
Every producer should label their products if those are (imported or not).
hazardous or dangerous, banned hazardous products but
still delivered by producers are strictly prohibited.
CHAPTER IV - REGULATION OF PRACTICES RELATIVE
TO WEIGHTS AND MEASUREMENTS
ARTICLES UNDER CHAPTER IV
Article 61 - Implementing agency
The provincial, city, and municipal treasurers shall strictly
enforce the provisions of this chapter and its
implementing rules and regulations.
Article 78 - Philippine Product Standard Mark
Article 62 - Sealing and testing instruments of weights
and measurements
All instruments for determining weights and measures in
all consumer and consumer related transactions shall be
tested, calibrated and sealed every six months by the
official sealer.
CHAPTER V - CONSUMER PRODUCTS AND SERVICE
WARRANTIES
ARTICLES UNDER CHAPTER V Article 80 - Special packaging of consumer products for
Article 68 (a) - Terms of express warranty the protection of children
Seller or manufacturers who gives an express warranty
shall set the terms of warranty in clear and readily
understandable language by the consumers, shall identify
the party to whom the warranty is extended, shall state the
products or parts covered of warranty, state what the
warrantor will do in the event of a defect, state what the Article 84 - Additional labelling requirements for food
consumer must do to avail new product and replace the (Expiration date, whether the product is semi-cooked, fully
old one. processed, or ready-to-eat, and if the ingredients used are
natural or synthetic.)
DESIGNATION OF WARRANTY
Full Warranty
Limited Warranty
CHAPTER VI - LABELLING AND FARE PACKAGING
The duty of the state:
The state should enforce compulsory labelling, and fair Article 87 - Additional labelling requirements for
packaging to enable the consumer to obtain accurate cosmetics
information, quality and quantity of the contents of Article 94 - Labelling requirements for cigarette
products and to facilitate comparison of the value of such
products.
ARTICLES UNDER CHAPTER VI
Article 77 - Minimum labelling requirements for
consumer products
