Logo Document No:
Company Name: ETHIOPIAN MANAGEMENT INSTITUTE OF/EMI/IC/003
Issue No. Page No.
Title : Training Need Assessment Summary 1 Page 1 of 1
Report
For official use only
Course Title ______________________________________
No. of Participants _________________________________
1. General Information about the Organization Level ___________________________________________
Venue __________________________________________
Name of organization: የፌደራል የሰነዶች ማረጋገጫና ምዝገባ ኤጀንሲ Training Days ____________________________________
Area of Business: የህዝብ አገልግሎት ሰጪ ተቋም
Contact person: አቶ ብሩክ (0910304403), አቶ ተገኝ (0930000294)
Profile of nominated trainees
Number: 160
Age: - (የሰልጣኞቹ ፕሮፋይል ሲላክ የሚሞላ)
Education: አብዛኞቹ ቢኤ ዲግሪ
Experience in the organization:
Position: 99% የሚሆኑት የደንበኞች አገልግሎት ባለሙያዎች ናቸው፡፡
1.4 Location: አዲስ አበባ
1.5 No. of branches:- 14 ቅርንጫፎች
2. Specifics about the training asked for
2.1 Course title: የደንበኞች አገልግሎት አሰጣጥ
2.2 Has the organization (client) carried out proper need assessment?
አዎ
2.3 If yes, was it sufficient to use it for developing the training?
አዎ በትክክል
2.4 In either case (that is, the need assessment done by client or EMI’s TNA team), what
gaps have been identified?
አዲስ የተቀጠሩ፣ በእድገትና በዝውውር ወደ ሙያው የመጡ ባለሙያዎች የአገልግሎት አሰጣጡን
በደንብ ያልተረዱ በመኖራቸው
የአገልጋይነት ስሜት ማነስ
የአመለካከት ችግር
የስራ ስነምግባር፣ የሙያ ሥነ-ምግባርን ተላብሶ አለመስራት
ሙስናና ኪራይ ሰብሳቢነትን የመታገል ባህል አለመዳበር
ሙያው በባህሪው ሙሉ በሙሉ ከደንበኞች ጋር የተገናኘ በመሆኑና አሁን ድርጅቱ የሚሰጠውን አገልግሎት
ይበልጥ ለማሻሻል
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
Logo Document No:
Company Name: ETHIOPIAN MANAGEMENT INSTITUTE OF/EMI/IC/003
Issue No. Page No.
Title : Training Need Assessment Summary 1 Page 1 of 1
Report
የድርጅቱ አገልግሎት አሰጣጥ ከቀድሞው አንጻር ሲታይ መሻሻል ቢታይበትም አሁንም ከደንበኞች በኩል
የሚቀርቡ ቅሬታዎች በመኖራቸው ምንክንያት ይህን ስልጠና ቢወስዱ ችግሩ ይፈታል በሚል እሳቤ
በባለሙያው ዘንድ ስር ነቀል የሆነ የባህሪ ለውጥ ለማምጣት
አንድ ፐብሊክ ሰርቫንት ማድረግ ያለበትና የሌለበትን አሰራር ግልጽ ለማድረግ
2.5 Do you think the training asked for by the client is appropriate in order to fill the gaps?
አዎ
2.6 If yes, is the course given in the Open Program?
አዎ
If yes, what actions do you propose in order to tailor it to the specific need of the client?
ከላይ የተጠቀሱትን ክፍተቶች ለመሙላት በሚያስችል መልኩ ስልጠናው ቢቀረጽ
If No, please indicate the type of expertise, areas and others required to design and
provide the training.
.
2.7 If the training asked for by the client is found inappropriate for the purpose, what other
intervention(s) do you propose based on the discussions made with the client?
2.8 Venue: ደብረዘይት የሥልጠና ማዕከል
2.9 Modalities (how the training is needed to be given):
ስልጠናው በአራት ዙር. በእያንዳንዱ ዙር 40 ተሳታዎች የሚኖሩት ሲሆን ከህዳር 8/2012 ጀምሮ ቢሰጥ የሚል
ሀሳብ አላቸው፡፡
2.10 Proposed expertise or individuals (if any) for development and delivery of the training:
ኢንስቲትዩቱ በራሱ ብቁ ናቸው ብሎ ያመነባቸውን አሰልጣኞች ሊመድብ ይችላል፡፡
3. Any other suggestions, recommendations, etc:
ህዳር ወር ላይ የስራ ጫና የሚቀንስ ስለሆነ ይህንን አጋጣሚ ለመጠቀም ስልጠናውን በዚሁ ወር ቢሰጥ
Name of the TNA team Signature
አሰፋ አደፍርስ _______________
ሰላም ተሾመ ________________
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
Logo Document No:
Company Name: ETHIOPIAN MANAGEMENT INSTITUTE OF/EMI/IC/003
Issue No. Page No.
Title : Training Need Assessment Summary 1 Page 1 of 1
Report
PLEASE MAKE SURE THAT THIS IS THE CORRECT ISSUE BEFORE USE
