NOTICE: The Answers Contains 5 Pages
111 ادر UNIFIED TRACK Page 1
KINGDOM OF BAHRAIN
MINISTRY OF EDUCATION
DIRECTORATE OF EXAMINATIONS / EXAMINATION SECTION
MODEL ANSWER FIRST SEMESTER EXAM 2022/2023
Course Name: Introduction to office Management Track: Unified Track
Course code: 111 ادر Time: 1½ hours
Any logical right answer is
accepted
QUESTION ONE: [10 Marks]
(A) Match the following sentences with the suitable principle of the five golden rules by
placing the number in the space given below. (4 Marks)
A- Safety
Maintain a healthy working environment. (D)
B- Sort, Set and Shine
Maintain the first aid room for the staff to rest. (A)
C- Sustain
Keep the machines in good condition. (C)
D- Standardize
Keep the work area clean and tidy. (B)
(B) Complete the Absent Card from the information below: (/ ½ = 6 Marks)
Sales File (No.631) was taken several times in October 2022 as follows:
Date taken Department Date Returned
18th October Sales Same day
3rd October Accounts 8th October
26th October Purchase 28th October
Note: Information should be written according to dates of taking the file out.
Absent Card
File Name: Sales File/ File No: 631/
Date Taken Taken By Date Returned
3rd October/ Accounts/ 8th October/
18th October/ Sales/ 18th October/
26th October/ Purchase/ 28th October/
Date order ½
NOTICE: The Answers Contains 5 Pages
111 ادر UNIFIED TRACK Page 2
QUESTION TWO: [8 Marks]
At 9:30 am, a meeting was taking place in ABC Company. However, Mr. Rashid
Salman, the General Manager was discussing with the departmental managers the recent
updates of their organization. He discussed with the Middle Management about the external
factors affecting the company and was undertaking the necessary decisions. Mr. Ali Jassim
was ensuring that decisions made by Top Management are carried out, however, he is
specialized in certain managerial task. On the other hand, moving to the departmental issues,
Mrs. Noora Hassan, the Purchase Manager prepared the list of items to be bought from the
supplier and discussed with Mr. Abdulla Khaled who is responsible of the Warehousing
Department to undertake the necessary actions in storing and keeping the records of stocks.
Mrs. Noora also informed her assistant to provide a copy of the requirements to Mrs. Mariam
Hamad the Accounting Manager to make the necessary payments to the supplier. However,
Mrs. Mariam contacted the supplier and took the necessary actions.
Read the above paragraph and answer the following questions:
1. Mr. Rashid Salman is in the …………………………………. of the levels of administration hierarchy:
(a) Top Management (b) Middle Management
(c) Lower Management (d) Employees
2. Mrs. Noora Hassan is performing the duty of:
(a) Accounting Department (b) Purchase Department
(c) Sales Department (d) Warehousing Department
3. One of the main duties of Mrs. Mariam Hamad department is:
(a) Sell goods to customers. (b) Promote the goods/products.
(c) Take care of banking and petty cash (d) Responsbile for searching, recruiting
payments. and keeping employee records.
4. Mention any two duties of the department managed by Mr. Abdulla Khaled.
1. Keeps stocks of goods./ Page 10
2. Transporting the goods./ OR Checking and keeping a record of the stocks.
5. At what level of administration is Mr. Ali Jassim working. (Justify your answer by
giving only one reason.)
Level of Management: Middle Management/,
Justification: Because he carries out decisions made by top management./
6. Mention one skill/duty of Top Management.
Extensive knowledge of management tools and skills. / Page 8
The external factors affecting the company ()أو من الفقرة السابقة
NOTICE: The Answers Contains 5 Pages
111 ادر UNIFIED TRACK Page 3
QUESTION THREE: [18 Marks]
A. State whether the following sentences are TRUE (T) or FALSE (F): (5 Marks)
1. ( ) Filing means arranging of documents in common groups according to some
method of classification. ( T )
2. ( ) Regular callers without appointment are mail carriers and deliverymen from
other firms. ( T )
3. ( ) In departmental filing system, files of all departments are kept together in one
filing. ( F )
4. ( ) Noise, humidity and ventilation are examples of chemical hazards. ( F )
5. ( ) Good employees are those who work as a team. ( T )
B. Complete the “Register of Callers” from the information given below using Today’s
Date: (/ ½= 9 Marks)
1. Mr. Jabber Jassim from BIBF, came to meet HR Manager at 10:30 am and he left
after one hour.
2. Mrs. Fatima Salman from Delmon Engineering arrived at 9:00 am to meet
Accounting Manager and she left at 9:45 am.
3. Faisal Ahmed from Falcon Co. came to see the Sales Manager at 11:00 am and left
at 11:40 am.
REGISTER OF CALLERS
Deaprture
Time of
Time of
Arrial
Date Caller’s Name Company Seen by
Exam Fatima Salman/ Delmon Eng./ 9:00/ ACC Manager/ 9:45/
Date/
Jabber Jassim/ BIBF/ 10:30/ HR Manager/ 11:30/
Faisal Ahmed/ Falcon Co./ 11:00/ Sales Manager/ 11:40/
Time order //
C. Place a tick () in the table below which best describes the types of Hazards: (4 Marks)
Mechanical
Electrical
Chemical
Physical
Hazard
Hazard
Hazard
Hazard
Hazard
1. Tariq cut his finger when he used the cutting paper machine.
2. Badria suffer's from poor lighting in her office.
3. Omar got electronic shocked because there are un-insulated
wires in his office.
4. The cleaner sprayed anti-insect spray in the office.
NOTICE: The Answers Contains 5 Pages
111 ادر UNIFIED TRACK Page 4
QUESTION FOUR: [10 Marks]
Read the case study below and answer the following questions:
On Monday 17th October 2022, at 10:30 am, the clerk Miss Khawla Ali aged 26 years was
completing some of her tasks since there were no customers to deal with. She was busy
cutting some papers using the paper cutter machine. Unfortunately, while cutting the papers,
she was injured. Her finger was cut off unintentionally and the blood began to flow
unstoppably, Khawla screamed out of pain. The receptionist, Abdulrahman Nabil heard her
screaming while he was filing some paper. He ran to her and saw her in a bad situation, her
finger was bleeding deeply. He managed to provide first aid by applying a bandage to the
wound. Later, Khawla was taken to Salmaniya Medical Complex for further treatment and
was given one day off.
Note: Mrs. Lamya Jassim was the safety officer who prepared the accident report
1. Name of the injured person.
Miss. Khawla Ali/
2. When did the accident happen?
Date: On 17th October 2022/
Time: at 10:30am/
3. How did the accident occur?
She got injured while cutting the papers./
4. Was any first aid given? If yes, mention it.
Yes/, First aid treatment was given to her by applying a bandage to the wound./
5. Was the injured person taken to the hospital? If yes, mention the name of the hospital.
Yes/, Salmaniya Medical Complex /
6. What is the position of the witness Mr. Abdulrahman Nabil?
Receptionist /
7. Who prepared the accident report?
Mrs. Lamya Jassim / OR Safety Officer
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111 ادر UNIFIED TRACK Page 5
QUESTION FIVE: [14 Marks]
(A) Fill in the blank with the correct answer from the options given below: (6 Marks)
[multitask - Dead files – receptionist - Confidentiality – reception – Rotary]
a) Dead files are files that are not required any more.
b) The reception area is the first point of contact that visitors have with the
Company.
c) Rotary index includes cards that can be removed and kept back after writing the
necessary information on the cards.
d) A good receptionist should be enthusiastic and having the ability to multitask.
e) Confidentiality means information of the company should be kept away from
outsiders.
(B) Identify what each sign signifies and name it under each picture: (4 Marks)
No Smoking Wear Gas Mask Fire Exit Radiation Area
(C) Arrange the following files alphabetically using Arabic classifications: (4 Marks)
Department of Account Ministry of Defense
Ahmed Sharif Furniture Department of Account
Dr. Abrar Ali Ahmed Sharif Furniture
Ministry of Defense Abrar Ali Dr
في حال رتب الطالب الملفات من األسفل إلى
األعلى أو من األعلى إلى األسفل تعتبر اإلجابة
End of Answers
.صحيحة
مراعاة المترتب في حال أخطأ في ترتيب إحدى
.الملفات
