Resume: Professional Communication
I. Introduction to communication:
1. Communication:
Communication is the exchange of information through words, sounds, signs, or actions.
2. Professional communication:
Involves written, verbal, visual, and digital methods to convey factual and usable workplace
information.
3. Importance of Communication:
− Helps Share Information
− Solves Problems
− Improves Workplace Efficiency
− Builds Relationships (Good communication strengthens bonds between colleagues,
friends, and family).
− Boosts Confidence (Expressing yourself clearly helps you feel more confident).
− Saves Time & Reduces Mistakes (Clear instructions prevent confusion and errors).
4. Communication Barriers:
Communication barriers are obstacles that prevent effective exchange of information.
They can lead to misunderstandings, errors, or conflicts.
• Happens when the sender does or says something that
Sending makes the receiver stop listening
• Exemple: Using difficult language or speaking in an
Barrier agressive tone.
• Happens when the receiver does or says something
Reciving that prevents them from understanding the sender's
message
Barrier • Exemple: Not paying attention or misunderstanding
the message.
5. Purpose of Communication:
Purpose of
Communication
Inform Persuade Instruct Request Respond
Share Influence Provide Ask for Answer
knowledge or behavior or guidance or information. queries.
educate. decisions. steps.
II. Communication Process:
Sender Message Channel Receiver Translition Feedback
− Sender: The person who initiates the communication.
− Message: The information being transmitted.
− Channel: The medium used (verbal, written, digital…).
− Receiver: The person who interprets the message.
− Translation: Decoding a message into terms the receiver can understand.
− Feedback: The response or reaction from the receiver.
III. Informal vs. Formal Communication:
1. Informal Communication:
− Structure: No fixed structure.
− Channels: Casual methods like face-to-face talk, phone calls, social media.
− Rules: No strict rules, just Etiquettes.
− Purpose: Used for socializing, sharing quick updates, or informal discussions.
2. Formal Communication:
− Structure: Follows a defined structure and hierarchy.
− Channels: Official channels like emails, reports, meetings.
− Rules: Strict rules, protocols, and documentation.
− Purpose: Used for official information sharing, decision-making.
IV. Formal Communication Flows:
1. Downward Communication (Top to Bottom):
CEO Supervisors Employees
2. Upward Communication (Bottom to Top):
Employess Supervisors CEO
3. Horizontal / Lateral Communication (Same Level):
Department Departemnt
A B
4. General schema:
CEO
Upward Communication Downward Communication
Horizontal / Lateral Communication
Employees A Employees B
V. Types of Communication:
1. Classification by Mode:
Verbal: Non- Written: Visual:
Spoken verbal: Emails, Charts,
words (face Body reports, graphs
to face, language, letters images
phone calls, gestures,
speeches) facial
expressions
2. Classification by Scope:
Interpersonal Group Mass
Communication: Communication: Communication:
-Direct and -Involves a few -Reaches a large
personal people audience
-(face-to-face, -(team meetings, -(public speeches,
phone, video calls) discussions) broadcasts, social
media)
