TRIBHUVAN UNIVERSITY

FACULTY OF HUMANITIES AND SOCIAL SCIENCES

IT Support Representative AT

WEBSURFER NEPAL COMMUNICATION SYSTEM PVT LTD .

Through Kalash Services PVT. LTD.

INTERNSHIP REPORT

In partial fulfilment of the requirements for the Bachelors in Computer Application

by

Shahil Ghale

Registeration No . 6-2-355-6-2019

Under the Supervision of

Mr. Kamal Pathak.

( Duration: 10th December 2023 to 13th March 2024 )

Submitted to

Department of Computer Application

Everest College
Mentors Recommendation

ii
 Tribhuvan University
Faculty of Humanities and Social Sciences
Everest College

MENTOR'S RECOMMENDATION

I hereby recommend that this internship report prepared under my supervision by

SHAHIL GHALE entitled “IT Support Representative AT WEBSURFER
NEPAL COMMUNICATION SYSTEM PVT LTD“ in partial fulfilment of the
requirements for the degree of Bachelor of Computer Application be processed for the
evaluation.

…………………………..

Mr. Sushan Patel

Supervisor

Websurfer Nepal Communication System Pvt Ltd , Dhumbarahi Marg , Kathmandu

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 Tribhuvan University
Faculty of Humanities and Social Sciences
Everest College

SUPERVISOR’S RECOMMENDATION

I hereby recommend that this internship report prepared under my supervision by

SHAHIL GHALE entitled “IT Support Representative AT WEBSURFER
NEPAL COMMUNICATION SYSTEM PVT LTD” in partial fulfilment of the
requirements for the degree of Bachelor of Computer Application is recommended for the
final evaluation.

…………………………….
SIGNATURE
Mr. Kamal Pathak.
Supervisor / BCA Co-ordinator
Everest College

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 Tribhuvan University
Faculty of Humanities and Social Sciences
Everest College
LETTER OF APPROVAL

This is to certify that this internship report prepared by SHAHIL GHALE entitled “IT

Support Representative AT WEBSURFER NEPAL COMMUNICATION SYSTEM

PVT LTD ” in partial fulfilment of the requirements for the degree of Bachelor in
Computer Application has been evaluated. In our opinion it is satisfactory in the scope
and quality as a project for the required degree.

……………………………………….… ………………………….…………….
Mr. Baburam Chapagain Mr. Kamal Pathak
Assistant Director Supervisor / BCA Co-ordinator.
Everest College
Everest College

……………………………………….. ……..…………………………………

Signature of Internal Signature of External

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 ACKNOWLEDGEMENT

I am thankful to everyone who played a part in completion of my internship. I have taken

efforts in this project. However, it would not have been possible without the kind support
and help of many individual and organizations. I would like to extend my sincere thanks
to all of them.

First of all, I would like to thank Mr. Sushan Patel and Mr. Rajesh Chaudhary for their
expert advice and guidance throughout this internship as a supervisor and mentor . I
would also like to extend my gratitude to my family for their constant support throughout
the journey . Finally, I would like to thank my friends, colleagues for their words of
encouragement.

Shahil Ghale
Registeration No:- 6-2-355-6-2019
Roll No:- 35502015
Date:- 23rd May , 2024

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 ABSTRACT

This report provides the detailed overview of the learning experience gained during the
internship period and project that the author has worked on. In this report, detailed
explanation of all the works carried out during the internship and their learning outcomes
are provided. Moreover, this report provides the description of the company and my role
in the company as a IT Support Representative Intern. Although I am employed by
Websurfer Nepal Communication System Private Limited, it is important to note that my
referral originated from Kalash Services Private Limited. Kalash Services is an
outsourcing company affiliated with various other ISPs and operates in conjunction with
other companies. Consequently, despite my employment at Websurfer Nepal, the primary
operations, including our CEO and head office, are managed by Kalash Services.
Likewise, this report contains the surficial explanation about the core networking that
have been done during the internship session. Provision of the weekly log which contains
the task and activities that I have done during every week of the internship period. All of
the learning outcomes from the internship session evidence to proof of my internship
session are given in this report.

Keywords: SecureCRT, Winbox, Networking , Internship;

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 TABLE OF CONTENTS

ACKNOWLEDGEMENT ......................................................................................................... vi

ABSTRACT ............................................................................................................................. vii

TABLE OF CONTENTS......................................................................................................... viii

LIST OF FIGURES .................................................................................................................... x

LIST OF TABLES ..................................................................................................................... x

LIST OF ABBREVIATIONS .................................................................................................... xi

CHAPTER 1: INTRODUCTION ............................................................................................... 1

1.1 Introduction ................................................................................................... 1

1.2 Problem Statement ......................................................................................... 2
1.3 Objectives ...................................................................................................... 2
1.4 Scope and Limitations.................................................................................... 3
1.5 Report Organization ....................................................................................... 4
CHAPTER 2: INTRODUCTION TO ORGANIZATION ........................................................... 6

2.1 Organizational Details ................................................................................... 6

2.2 Organizational Hierarchy ............................................................................... 8
2.3 Working Domains of Organizational .............................................................. 9
2.4 Description of Intern Unit .............................................................................. 9
CHAPTER 3: BACKGROUND STUDY AND LITERATURE REVIEW ................................ 12

3.1 Background Study ....................................................................................... 12

3.2 Literature Review ........................................................................................ 12
CHAPTER 4: INTERNSHIP ACTIVITIES .............................................................................. 13

4.1 Roles and Responsibilities ........................................................................... 13

4.2 Weekly log .................................................................................................. 14
4.3 Description of project involved during internship ......................................... 20
4.4 Task/ Activities Performed........................................................................... 20
Chapter 5: CONCLUSION AND LEARNING OUTCOMES ................................................... 30

5.1 Conclusion ........................................................................................................... 30

5.2 Learning Outcomes .............................................................................................. 30
REFERENCES ......................................................................................................................... 32

viii
APPENDIX .............................................................................................................................. 33

ix
 LIST OF FIGURES

Figure 1: Websurfer Logo ................................................................................................ 6

Figure 2: Board of Director.............................................................................................. 7
Figure 3 : Organizational Hierarchy ................................................................................. 8
Figure 4 : Enterprise Dept working architecture ............................................................. 10
Figure 5: Port Monitoring of Down Devices .................................................................. 13
Figure 6 : Mikrotik Router ............................................................................................. 21
Figure 7 : Address List .................................................................................................. 21
Figure 8 : Interface ........................................................................................................ 22
Figure 9: Bridging ......................................................................................................... 22
Figure 10 : Bridge Ports ................................................................................................. 23
Figure 11 : Wireless Monitoring .................................................................................... 24
Figure 12 : Wireless AP ................................................................................................. 24
Figure 13 : Wireless SM ................................................................................................ 25
Figure 14 : Outside Valley Port Outage ......................................................................... 25
Figure 15 : Working Graph ............................................................................................ 26
Figure 16 : Open NMS .................................................................................................. 26
Figure 17 : Secure CRT Interface for Remote Devices ................................................... 27
Figure 18 : Show version Command of Cisco Switch..................................................... 27
Figure 19 : Port Brief Command .................................................................................... 28
Figure 20: Management Information system for assigning ticket .................................... 28
Figure 21 : Telnet .......................................................................................................... 29
Figure 22 : Troubleshooting and replying to corporate user accordingly......................... 33
Figure 23 : Adding VLAN. ............................................................................................ 34
Figure 24 : Configuring Mikrotik Router . ..................................................................... 34
Figure 25 : Monitoring Port Outage Links ( Zabbix ). .................................................... 35
Figure 26 : Updating new corporate client in our monitoring system. ............................. 35

x
 LIST OF TABLES

Table 1 : Internship Details Table .................................................................................... 7

Table 2 : Weekly Log .................................................................................................... 14

x
 LIST OF ABBREVIATIONS

ABBS Any Branch Banking System

AP Access point

Net Network

DHCP Dynamic Host Configuration Protocol

DIA Dedicated Internet Access

DNS Domain Naming System

EOC Ethernet over Co-axial

NOC Network Operations Center

OSPF Open Short Path First

POD Point of Distribution

SM Station Machine

SMTP Simple mail transfer protocol

VPN Virtual private network

VSAT Very Small Aperture Terminal

xi
 CHAPTER 1: INTRODUCTION

1.1 Introduction
An Internet Service Provider (ISP) is an entity that offers services facilitating internet
access, utilization, and participation. ISPs can take on various forms, including commercial,
community- owned , non- profit, or privately- owned . Internet services typically provided
by ISPs can include Internet access, Internet transit, domain name registration, web
hosting, Use net services, and colocation.

An ISP typically serves as the access point or gateway that provides a user access to
everything available on the internet. Such a network can also be called as an eyeball
network. This network is often referred to as an "eyeball network" due to its role in
providing users with the "eyes" to see and interact with the online world.

Enterprise support (ITSR) in an Internet Service Provider (ISP) context refers to the
specialized services and assistance provided by the ISP to businesses and large
organizations that have unique and often complex networking requirements. IT Support
Representative work in offices providing general support to managers and customers.
They assist in the planning and administration of an organization’s daily operations and
ensure customer enquiries and issues are resolved in a timely manner. IT Support officer
handle fiber as well as wireless link-related problems. Fiber and wireless problems related
to:

 Fiber - breakage because of physical stress orexcessive bending

 Insufficient transmitting power
 Excessive signal loss due to a cable span that’s too long.
 Excessive signal loss due to a contaminated connector
 Connectivity issue
 Security issue
 Network expansion issue
 Access point issue

Initially, these issues are assessed by the corporate department's IT Support Officer
Representative. If not resolved by the ITSR , fiber-related problems escalate to the fiber
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department, while wireless-related issues are forwarded to the operations department

WSN comprises various technical departments, including NOC, monitoring, and call
support. The call support branch is further divided into two sections: retail and enterprise
support. As an intern, my role was primarily within the enterprise support and monitoring
department. This involved assisting various organizations, such as banks, hotels, and
microfinance institutions, who were clients of the ISP. The company had already gathered
the necessary data for troubleshooting, making problem-solving more efficient and data-
driven.

1.2 Problem Statement

In the Enterprise Support Department as an ITSR at Websurfer Nepal Communication
System Pvt. Ltd., challenges exist in delivering timely and efficient technical support to
clients. This stems from an inefficient support framework, causing delays in issue
resolution, limited network status visibility, and communication bottlenecks. There are
difficulties in verifying and addressing client issues promptly and escalating major
problems within acceptable timeframes. Real-time monitoring of critical trunk links and
Points of Deployment (POD) is also a challenge. These challenges may lead to client
dissatisfaction, prolonged downtime, and reputational damage, affecting the
organization's success and resource allocation. To address these issues, I propose
streamlining issue resolution, improving communication channels for problem
escalations, implementing real-time monitoring, and exploring direct client access to
departments for faster resolution, ensuring enhanced support efficiency and client
satisfaction. These steps aim to enhance support efficiency, meet client expectations for
prompt and high-quality service, and ensure the overall success and reputation of the
Enterprise Support Department at Websurfer Nepal Communication System Pvt. Ltd.

1.3 Objectives
The main objectives of the internship are to provide network support to corporate clients,
monitor their intranet, and troubleshoot issues occurring in both their intranet and internet
services

The other objectives of the study are:

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  To monitor all trunks and nodes of the network
 To analyze the technologies used in this industry and provides support online.
 To setup wireless and optical fiber devices remotely and accessibly.
 To observes traffic on specific path and link and upgrade the bandwidth
accordingly.
 To learn about configuring a Mikrotik router, bridge configuration, DNS
configuration, DHCP configuration, and hotspot configuration.
 To explore the activities within the IT department, such as sub-netting, switch
commands, and troubleshooting.

1.4 Scope and Limitations

The scope of enterprise network support encompasses a comprehensive range of
responsibilities and objectives within the "Enterprise Support Department" at WebSurfer
Nepal Communication, as well as in the broader field of network support. Network
Support Officers play a crucial role in ensuring the smooth and efficient operation of
network systems across diverse domains. The scope of network support officer are:

 Network Monitoring:
Network support officers monitor the link using various monitoring tools like
nagios, podnms, cacti, and more .This included proactive monitoring, identifying
network-related issues, and providing prompt solutions to ensure optimal network
performance I constantly monitor the status of pods to determine if they are
operational or down.
 Configuring Mikrotik router:
Network support officers provide essential support configured MikroTik routers to
meet the specific needs and requirements of the projects. This involved setting up
and fine-tuning router settings for network efficiency and security.

 Handling Client Issue:

Beyond router configuration and network monitoring, As a network support
officers, I had the opportunity to perform a wide range of tasks related to network
management and optimization which helped to handle the client network issue.

3
Every study has some limitations. The following are the major limitations of the study:

 One should be in WSN network to access the link and for remote access VPN is
used as WebSurfer server.
 It takes a lot of time and effort to conduct research and study on networking and to
learn how the network operates.
 The study relies on access to specialized equipment, software, and experienced
mentors, which may not be universally available.
 Networking is a rapidly changing field, and the study's findings may become
outdated as technology advances.

1.5 Report Organization

The report contains overall outline of topics that are covered in this report that will assist
the readers to see through the topics. This helps in providing brief vision of the report
topics that it covers. The report is organized into five chapters, each of which describes
the system structure in turn.

1: Introduction

The first chapter of report contains the brief introduction of the project the problem
statements and how it solves those problems the objectives of the project what are the
limitations and scope of the project.

2: Introduction to organization

The second chapter contains to organization details. The hierarchy of the organization,
different domain that the organization works upon. The numbers of intern and the
domains they work upon.

3: Background Study and Literature Review

The third chapter provides a concise overview of the background in the networking
domain, explaining the rationale behind its development. It also covers related
networking applications and highlights the differences between these and the working
mechanisms behind it using various softwares.

4
4: Internship Activities

The fourth chapter discusses the roles and responsibilities that the intern will be needing
to fulfil in the intern time period. The weekly log table contains all the record of the work
done in a week.

5: Conclusion and Learning Outcomes

This chapter contains the conclusion presenting what are the works that are executed
from the perspective of intern , and what are the skill you gained during these 12 weeks .
The learning outcome from the intern period and how does it implement it in actual real
world environment.

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 CHAPTER 2: INTRODUCTION TO ORGANIZATION

2.1 Organizational Details

Websurfer Nepal Communication Pvt. Ltd is a dynamic and fast-growing ISP in
Kathmandu. It is a strong establishment originating from Websurfer UK and is able to
keep a breast of the very latest Internet Technology, equipment and services. Since its
establishment in Nepal in 2001, it has earned a name for dependability and devoted
services in the majority of reputable and top-tier organizations.

Figure 1: Websurfer Logo

Websurfer Nepal (WSN )is an ISP, which offers Internet and Intranet connections via
different services mediums such as VSAT, Fiber Optics and wireless radio modems.WSN
offers abroad spectrum of Internet backbone to a wide range of value-added broadband
enabled application and satellite IP VPN services for corporate customers who require
high performance continuous access services and bandwidth-on-demand broadband
services (Websurfer-Nepal, 2021).

The company provides affordable, reliable and the fastest fiber internet and wireless
internet in Kathmandu valley and all other major cities in Nepal. Companies 'fiber optic
cable Internet has reached everywhere in the cities to provide the fastest ever Internet in
valley and Websurfer Nepal continually strives to provide value for money and an
excellent service to all people, companies and organizations in Nepal.

The solutions company provider are from a Comprehensive Wireless Internet Service to

6
give a fast connection on a dedicated Network between locations and connection to the
outside world via the own dedicated VSAT Systems .After the winning research and
implementation on wireless internet , now Websurfer Nepal also has fiber optic cable
internet around the Kathmandu Valley. Company also provides Intranet services, Dialup
Internet, Cable Internet, Wireless Hotspots, Wireless Internet. The company has a unique
and open approach and has created the business model required by the clients. WSN
believes on providing the new and affordable services to customers as the company's
success depends on customer's satisfaction.

Figure 2: Board of Director

Table 1 : Internship Details Table

Organization Websurfer Communication System PVT ltd .

Address Dhumbarahi , Kathmandu

Position Enterprise Support

Mentor Sushan Patel

Total Duration 3 months

Office Hours 2pm – 10 pm ( 6 days a week )

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2.2 Organizational Hierarchy
Organization consists of different level of employees works under the organizational
motives and goals. It consists different departments and each department have its own job
to do. Websurfer Nepal Communication System Pvt.Ltd has its own management system,
which works within its structure.

Figure 3 : Organizational Hierarchy

The organization operates based on this hierarchy.

•Chairman
•Chief operating officer
•Sales and Marketing
•Account Financial and Renew
•Admin and HR
•Technical

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2.3 Working Domains of Organizational
Websurfer Communications focuses on delivering a wide range of high-quality internet
and telecommunication services, ensuring strong continuous infrastructure development,
and adoption of new technologies to enhance connectivity and digital transformation in
Nepal. Some of its major working domains are related to :

2.3.1 Enterprise Internet Services :

 Dedicated Internet Access (DIA): Offering high-bandwidth, reliable internet

connections specifically designed for enterprises, ensuring consistent performance
and minimal downtime.
 Fiber Optic Internet: Providing ultra-fast, stable internet connectivity using advanced
fiber optic technology to support high-demand applications and large data transfers.

2.3.2 Corporate Network Solutions

 Enterprise Network Infrastructure: Designing, implementing, and managing robust

network infrastructures that support complex business operations, ensuring secure and
efficient communication across all branches and offices.
 Virtual Private Networks (VPNs): Enabling secure, encrypted connections for remote
workers and inter-office communications, ensuring data security and privacy.

2.3.2 Enterprise Solution :

Grow your business by investing in employee learning and development. Providing

employee development opportunities can boost retention while helping your employees
and business grow together. At Websurfer training is focussed on work-related education
for enhancing employee’s skills, arts and efficiency. We are dedicated to corporate
training as well as individual well-being. We facilitate different modes of corporate
training either be it induction or on-the-job or off-the-job training.

2.3.3 Networking :

A professional web presence is, for every business in the growth stage, a vital element for
success and for a sustainable growth. Cross-device optimisation Custom designing and
implementing network infrastructures tailored to the specific needs of businesses. This
includes setting up LAN (Local Area Networks), WAN (Wide Area Networks), and
MAN (Metropolitan Area Networks).Description of Intern Unit. Implementing VPN

9
solutions to provide secure, encrypted remote access for employees working off-site,
ensuring data privacy and security.

2.4 Description of Intern Unit

The internship offered to me as an IT Support Representative involves using various
networking tools and software. Each domain has three available internship positions.
These internships give students the opportunity to gain practical experience in their
chosen field and develop professional skills. Over a three-month period, interns receive
comprehensive training and ample resources for research to maximize their learning.
While internships are typically seen as opportunities for college students to gain field-
specific experience, they can benefit a wide range of individuals seeking real-world
experience and skill development.

Number of Interns : 3

Domains available for internship

- Technician
- Client Support
- Data Monitoring

Figure 4 : Enterprise Dept working architecture

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WSN consists of different technical departments like NOC, monitoring , callsupport etc.
Call support is divided into two departments : retail and enterprise support department.I
worked as an intern in the enterprise support department where we had to deal with
different clients of different organizations using internet and Intranet of the WSN which
includes Banks , Hotels , Micro-finances , Hydropower companies, Securities companies
etc. The Enterprise Department works for corporate clients only ,if any other home user’s
issue came it will be forwarded to retail support .We have to look after the client’s link
and need to troubleshoot if any issue arise. If the issue is not resolved by support
department, further it will be forwarded to concerned department if there is any physical
issue and need to send technical team for support at client end. Furthermore, the
enterprise support and monitoring department played a vital role in ensuring the
uninterrupted flow of data and communication for our corporate clients. This was
particularly crucial for financial institutions, where even a minor disruption could have
significant implications. In the monitoring aspect of the department, we employed
advanced tools and techniques to proactively identify potential issues, allowing us to take
preventive measures before they could impact our clients' operations. This proactive
approach not only improved the overall network reliability but also enhanced client
satisfaction.

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CHAPTER 3: BACKGROUND STUDY AND LITERATURE
REVIEW

3.1 Background Study

The background study as an IT Support Representative at WebSurfer Internet Company
provides an overview of the company’s history, market position, and strategic goals. It
explores the reasons behind the development of various enterprise solutions, highlighting
the importance of networking tools and software in driving growth and innovation. This
study also examines related applications within the industry, comparing their features and
benefits to those offered by WebSurfer, and identifies key differentiators that set the
company’s solutions apart.

Additionally, the study reviews related applications within the industry, comparing their
functionalities and benefits to those of WebSurfer's offerings, and highlights the
distinctive features that provide WebSurfer with a competitive edge. This background
study aims to provide a foundational understanding of the company's position and the
factors driving its development strategies.

3.2 Literature Review

The literature review as an IT Support Representative at WebSurfer Internet Company
involves a comprehensive analysis of existing research and publications relevant to the
field. It encompasses a study of various networking tools and software, examining their
applications, benefits, and limitations.

The review covers scholarly articles, industry reports, and case studies to provide a robust
understanding of current trends and best practices in enterprise development. It also
includes a comparison of WebSurfer’s solutions with other leading applications in the
industry, highlighting unique features and advantages. This review aims to identify gaps
in the existing literature and suggest areas for further research, ultimately supporting the
development of innovative strategies for WebSurfer’s continued growth and success.

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 CHAPTER 4: INTERNSHIP ACTIVITIES

4.1 Roles and Responsibilities

During the internship period at Websurfer , different roles and responsibilities were to be
fulfilled. The major roles assigned during the internship period were:

 Provide technical assistance to enterprise clients, addressing issues related to

networking tools, software, and systems.
 Troubleshoot and resolve hardware and software problems to ensure seamless
operations for clients.
 Monitor the performance of enterprise systems and networks to detect and prevent
potential issues.
 Keeping up to date with regular work logs.
 Perform regular maintenance tasks, such as updates and patches, to keep systems
secure and efficient.

Additionally, we utilized port monitoring, as illustrated in the figure below, to keep a

constant check on whether any problems had arisen or not. This monitoring system
allowed us to quickly identify and address issues as they occurred, contributing to a more
responsive and efficient service for our clients

Figure 5: Port Monitoring of Down Devices

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4.2 Weekly log
The internship period lasted for 3 months. During the internship period various task were
performed with different learning opportunities. All those tasks and activities were
maintained in the weekly log. The main purpose of maintaining this log was to learn
about time management and complete them within a given time under guidance of the
mentor. The weekly log was mandatory in Websurfer and the log was signed by the
mentor after the confirmation and demo of the task that was assigned for a week.

The below table shows the weekly log of the internship period which lasted for 3 months
i.e. 12 weeks:

Table 2 : Weekly Log

Date Day NAME OF THE TOPIC/MODULE COMPLETED

1st 10/12/23 1 Basic Introduction of ISP.
week 11/12/23 2 Study Networks MAPS.
12/12/23 3 Familiarizing myself with the different tools and
technologies used by the team, such as Nagios, Cacti,
Winbox , SecureCRT, Telnet, MIS.
13/12/23 4 Learned about the different types of network topologies and
protocols used by the company.
14/12/23 5 Tour of the company's data center and server rooms.

Date Day NAME OF THE TOPIC/MODULE COMPLETED

2nd 16/12/23 1 Learnt Fiber Mediums(FTTH, DIA).
week 17/12/23 2 Monitoring the Working Architecture.
18/12/23 3 Training by Fiber Team.
19/12/23 4 Reviewed the security aspects of the VLAN configuration.
20/12/23 5 Presented my work to my supervisor and received feedback
on my performance.

14
 Date Day NAME OF THE TOPIC/MODULE COMPLETED
3rd 21/12/23 1 Introduction of Wireless Mediums (AP, SM).
week 22/12/23 2 Training by Wireless team.
23/12/23 3 Configuration of wireless devices.
24/12/23 4 Observed senior network engineer who was troubleshooting
network issues.
25/12/23 5 Learned about the importance of documenting network
troubleshooting steps and procedures.

Date Day NAME OF THE TOPIC/MODULE COMPLETED

4th 26/12/23 1 Mikrotik Router Training using Hotspot as AP.
week 27/12/23 2 Learned to make simple and small network design.
28/12/23 3 Learn about types of network security devices such as
firewalls, intrusion detection systems (IDS), and intrusion
prevention systems (IPS).
29/12/23 4 Learned about different access control methods such as
authentication, authorization, and accounting (AAA).
30/12/23 5 Learned about how protocols are used to secure network
traffic and prevent eavesdropping and data tampering.

Date Day NAME OF THE TOPIC/MODULE COMPLETED

5th 31/12/23 1 Comprehensive research and in-depth study of Point-to-
Point PODs
week
1/1/24 2 Learned about Trunk links.
2/1/24 3 Comprehensive research in VLANs (both Management &
Client).
3/1/24 4 Learning about intricacies of Tagged & Untagged
configurations.
4/1/24 5 Knowledge gained about Trunk and acess mode.

15
 Date Day NAME OF THE TOPIC/MODULE COMPLETED
6th 5/1/24 1 Accessing Router and Switches using SecureCRT
week 6/1/24 2 Accessing Router and Switches using Telnet
7/1/24 3 Comprehensive basic knowledge about VLANs.
8/1/24 4 Research on VPNs and learned about the advantages and
disadvantages of different VPN types and protocols
9/1/24 5 Finding all the connected clients through certain VLAN .

Date Day NAME OF THE TOPIC/MODULE COMPLETED

7th 11/1/24 1 Started to interact with clients through Mails , Viber.
week 12/1/24 2 Initiated to troubleshoot onu devices , fiber and
wireless,links.
13/1/24 3 Learned how to use winbox, secureCRT, a network
monitoring tool, to monitor network devices and initiate the
commands.
14/1/24 4 Introduced to Nagios, another network monitoring tool.
15/1/24 5 Reviewed the down links monitoring setup and identified
any potential areas for improvement

Date Day NAME OF THE TOPIC/MODULE COMPLETED

8th 17/1/24 1 Doing p2p test .
week 18/1/24 2 Single PC test whether the link is operational or not.
19/1/24 3 Depth learning , Forwarding of Mac-address .
20/1/24 4 Learning how to reach the mac-address to the head-office.
21/1/24 5 Recorded the IP addresses, VLANs, and subnet masks for
each network device.

16
 Date Day NAME OF THE TOPIC/MODULE COMPLETED
9th 24/1/24 1 Monitoring the distribution Points.
week 25/1/24 2 Monitoring the distribution Ports.
26/1/24 3 Managing and Monitoring the graphs for traffic.
27/1/24 4 Checking the Bandwidth manager (172.20.0.100) ip .
28/1/24 5 Testing its peering connectivity.

Date Day NAME OF THE TOPIC/MODULE COMPLETED

10th 29/1/24 1 Configured a Mikrotik router, step wise step.
week 30/1/24 2 Firstly learned to setting up Vlans.
31/1/24 3 Secondly implementing Public access processes.
1/2/24 4 Thirdly learned to Enabling Masquerade .
2/2/24 5 Lastly , Configuring Port for Forwarding.

Date Day NAME OF THE TOPIC/MODULE COMPLETED

11th 5/2/24 1 Learned to adding Vlans in various switches , including
BDCOM and CISCO.
week
6/2/24 2 Setting up peering in a Huawei Router .
7/2/24 3 Reviewed the network documentation with my supervisor
and the senior network engineer
8/2/24 4 Recorded the IP addresses, VLANs, and subnet masks for
each network device
10/2/24 5 Setting up peering in a Skycom Router .

17
 Date Day NAME OF THE TOPIC/MODULE COMPLETED
12th 13/2/24 1 Accomplished tasks included client management.
week 14/2/24 2 Proactive network monitoring under continuous supervisor
oversight.
15/2/24 3 I was assigned task to monitor the podnms to monitor the
point of distribution link, p2p link.
18/2/24 4 Monitoring the Portoutage down links where various
Dedicated and corporate organization recent down links are
to be lookfter and troubleshoot the issue.
20/2/24 5 Assigned to update new client and new pod in our
monitoring system .

Date Day NAME OF THE TOPIC/MODULE COMPLETED

13th 22/2/24 1 Used Ping and Traceroute tools to diagnose the issue and
identified the root cause of the problem
week
23/2/24 2 Observed as the senior network engineer identified and
resolved firewall misconfiguration issues
24/2/24 3 Learned about the various causes of network congestion,
such as bandwidth saturation and network device
misconfiguration
25/2/24 4 Configured Nagios to send notifications and alerts to the
team members via email .
26/2/24 5 ntroduced to network security and the different types of
security threats faced by networks

Date Day NAME OF THE TOPIC/MODULE COMPLETED

14th 28/2/24 1 Discussed with my supervisor the importance of network
problems .
week
29/2/24 2 Common issues and its backup procedures to follow up .
30/2/24 3 Learned how to use zabbix , a monitoring tool, to monitor
network devices .
1/3/24 4 Presented my work to my supervisor and received feedback
on my performance.
2/3/24 5 Reviewed the security aspects of the VLAN configuration.

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 Date Day NAME OF THE TOPIC/MODULE COMPLETED
15th 3/3/24 1 Site observation
week 4/3/24 2 Site observation
5/3/24 3 Site observation
7/3/24 4 Site observation
9/3/24 5 Site observation

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4.3 Description of project involved during internship
Within a time period of three months, I was tasked with monitoring and troubleshooting
network issues for different organizations.

4.3.1 B roker :

During my internship period, I configured MikroTik routers for various broker offices,
including Sundhara Securities, Vision Securities, Indira Securities, Milkyway Share
Broker Company Limited, etc. My responsibilities included setting up bonding,
configuring public and VLAN networks, and establishing routing. I also implemented
essential firewall rules, such as NAT, port forwarding, and website blocking.
Additionally, I proactively resolved any issues that arose in the broker offices, ensuring
the smooth operation of CDS and intranet services, as well as internet connectivity. I
encountered an issue where intranet services were not functioning across various broker
braches, despite P2Preachablility.

4.3.2 Bank :

During my internship, I was tasked with testing new branch links and troubleshooting
network problems for banks. I conducted link tests for banks like Citizen Bank Devighat
Nuwakot FTTX, Kumari Bank Lakeside, RBB-Dhangadhi, NIC ASIA Laghubitta Bittiya
Sanstha Ltd, Tripura-Branch-fttx, etc. My approach involved verifying P2P reachability.
If P2P was reachable, I coordinated with the head office to ensure the link's functionality.
In cases where P2P was not reachable, I investigated missing VLANs or peering
configurations, promptly addressing them on switches or routers and establishing peering
connections when necessary.

4.4 Task/ Activities Performed

During the internship period, I was involved in two different projects under which I was
assigned to monitor and solve out various network related issues raised in those projects.
From configuring the mikrotik router to monitoring the network of different
organizations, I have performed many other task. The tasks that I have done throughout
the internship period are as follows:

 Configuring Mikrotik Router

Mikrotik router is used to access network in customer side but the configuration of the

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Mikrotik is done by the company staff as per customer requirement. I configured a
MikroTik router, which involved setting up VLANs, implementing public access, enabling
masquerade, and configuring port forwarding. There are mainly 5 ports /10ports Mikrotik
are used and they are configured either using winbox or entering the IP address of the
Mikrotik as shown in the below figure using winbox.

Figure 6 : Mikrotik Router

Figure 7 : Address List

In the figure above,I have configured a Mikrotik router with a public IP address within
VLAN-10. This VLAN, designated for internet services, serves as the gateway for our
corporate broker clients. Additionally, I've integrated a private network into the

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'brigeInternet' bridge. This setup allows us to provide internet access to our customers
using the assigned public IP address.

Figure 8 : Interface
In the above figure, you can see the interface list menu, which displays information about
all available interface lists on the router. I have customized the interface names to align
with user requirements

Figure 9: Bridging

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 Figure 10 : Bridge Ports
In the above figures, bridging is done on the port where every Ethernet is defining their
own work . Mainly bridging is done to protect from loop and to inter connect many LAN
as a single LAN.

In this way the Mikrotik router is configured and there are other processes also which is
confidential and therefore cannot be shown in the report.

 Monitoring Network

During my internship period, I conducted a network monitoring task. Using various

monitoring tools like nagios, podnms, cacti, and more which I have described below, I
constantly monitor the status of pods to determine if they are operational or down. In case of
any pod downtime, I promptly raise a ticket for the fiber or operations department, enabling
them to address and resolve the issue efficiently. Additionally, I am also tasked with
monitoring client links.

- Tools used

1) Network Management System (NMS)

Network Management System is software that is used to deliver, discover, monitor and
maintain computer networks. The NMS systems used in the organization are:

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 Nagios
Nagios monitors entire IT infrastructure to ensure systems, applications, services, and
business processes are functioning properly. In the event of a failure,Nagios can alert
technical staff of the problem, allowing them to begin remediation processes before
outages affect business processes, end-users, or customers.

Nagios has been used in the organization for the purpose of monitoring, reporting
availability and the employees must update IP address of devices to be monitored. It is
used for wireless devices, server monitoring and port monitoring of routers and switches.

Figure 11 : Wireless Monitoring

Figure 12 : Wireless AP

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 Figure 13 : Wireless SM

Figure 14 : Outside Valley Port Outage

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 Cacti
Cacti is a complete network graphing solution designed to harness the power of RRD
Tool's data storage and graphing functionality. Cacti provides a fast poller , advanced
graph templating , multiple data acquisition methods, and user management features
out of the box. All of this is wrapped in an intuitive, easy to use interface that makes
sense for LAN-sized installations up to complex networks with thousands of devices.
Cacti has been used for traffic monitoring of routers, switches and server’s port

Figure 15 : Working Graph

 POD NMS
PODNMS is used for monitoring all the network PODs as well as creating availability
reports. The PODNMS application used in the organization is horizon openNMS.

Figure 16 : Open NMS

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2) Secure CRT

It is an application which is used to remotely access routers and switches using telnet and
SSH protocol.

Figure 17 : Secure CRT Interface for Remote Devices

Figure 18 : Show version Command of Cisco Switch

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 Figure 19 : Port Brief Command

3) MIS ( Management Information System )

The Management Information system ensures that communication is centralized and

information is tracked faster and easier. It combines many important tools that guarantee a
seamless resolution of problems. This system automates processes, so it saves many time.
It allows customer representatives to stay organized, efficient and helpful.

Figure 20: Management Information system for assigning ticket

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4) Telnet
Telnet is a network protocol used to virtually access a computer and to provide a two –
way , collaborative and text-based communication channel between two machines. It
follows a user command Transmission Control Protocol / Internet Protocol ( TCP/IP)
networking protocol for creating remote sessions . It helps to monitored the device like
Routers and Switches remotely.

Figure 21 : Telnet

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 Chapter 5: CONCLUSION AND LEARNING OUTCOMES

5.1 Conclusion
In conclusion , my internship experience has been a valuable journey that has provided
me with a deeper understanding of the field and allowed me to develop and refine
essential skills. I have learned how to configure network equipment, troubleshoot
connectivity issues, and effectively handle client inquiries. These skills have not only
improved my technical abilities but have also improved my communication and
teamwork skills. Throughout the internship, I have gained hands-on experience in
network monitoring, client communication, and problem-solving, which have been
instrumental in my professional growth. At the end, the internship period was highly
productive and gave the opportunity to put theoretical knowledge learned in class into
practice. Looking ahead, I aim to continue developing my technical proficiency and
further enhance my problem-solving abilities. Additionally, I plan to expand my
knowledge in areas such as cyber security and network optimization to stay current in this
dynamic field.

5.2 Learning Outcomes

The three-month internship program allowed me to gain exposure to every area of
expertise that a normal IT worker would possess. Throughout the internship, I gained
insights into the functioning of both fiber and wireless technologies. Specifically, I
acquired valuable knowledge in VLANs. Furthermore, I deepened my understanding of
wireless and fiber internet access, delving into their mechanisms and practical
implementations. This internship served as an invaluable learning experience, enabling
me to assess and enhance my skills while successfully applying theoretical knowledge in
real-world scenarios, providing hands-on experience in a real-world working
environment. Organization should have potential and skilled staffs , manpower no matter
what are their qualifications, they must give 100% in their work. It is the idea, concept,
innovation of Internship that leads the organization to success.

Internship at Websurfer Nepal provided me the following aspects:

 To study and analyze the network structure of different organizations and to

implement and maintain networking devices.
 To configure mikrotik router.

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 To add vlan and do peering.
 To follow the organization culture and the discipline that must be maintained once
you are in the organization.
 Developing the interpersonal, managerial and entrepreneurial skills that are crucial in
all professionals and employees career development.
 Learned to work under extreme pressure and time constraint, which has helped in
building self-confidence.
 The importance of time and punctuality.

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 REFERENCES

[1] Ahsan,B.(2012). Internship report on CRSISP . Bangladesh: American International

University-Bangladesh

[2] Websurfer-Nepal. (2021). AboutUs Retrieved from websurfer:

https://websurfer.com.np/ about_us_wsn_isp

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 APPENDIX

Figure 22 : Troubleshooting and replying to corporate user accordingly.

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 Figure 23 : Adding VLAN.

Figure 24 : Configuring Mikrotik Router .

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 Figure 25 : Monitoring Port Outage Links ( Zabbix ).

Figure 26 : Updating new corporate client in our monitoring system.

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