Gurleen Kaur
Phone +1 780 599 1894
Email sgurleen1894@gmail.com
Security Guard Address 2408 15 Ave NW, Edmonton, AB T6T 2L3
PROFESSIONAL SUMMARY
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies,
procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and
accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding
customer service and maintaining an efficient and organized workplace.
SKILLS
• Customer Relations • Decision-making support
• Maintaining confidentiality • Basic computer support
• Emergency awareness • Verbal and written communication
• Complex Problem-Solving
EXPERIENCE
MANAGER'S ASSISTANT — Blaze Pizza
Edmonton, AB, August 2024 - Present
• Resolved customer complaints and handled refunds and returns to promote satisfaction.
• Tracked store inventories and replenished products according to demand.
• Communicated with clients to address questions, concerns, and needs and provide quality customer service.
CASHIER TEAM LEAD — StyleDemocracy
Emonton, AB, June 2024 - Present
• Developed strong customer service skills, with experience in resolving customer complaints efficiently and
professionally.
• Balanced cash drawer and performed daily audit procedures.
• Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
• Handled large amounts of money and supported accuracy of financial transactions.
EVENT SECURITY GUARD — Explore Edmonton
Edmonton, AB, May 2024 - August 2024
• Operated metal detectors efficiently in order to identify any prohibited items entering the facility.
• Performed basic first aid procedures if necessary in order to provide immediate medical attention when required.
• Demonstrated excellent communication skills while interacting with event attendees, staff and management personnel.
SECURITY SUPERVISOR — national security services
Rajasthan, April 2022 - November 2023
• Supervised a team of Security Officers in their daily duties.
• Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other
related equipment.
• Maintained accurate records of all security-related incidents and activities.
• Identified and reported security threats, unsafe conditions or hazards, and other emergency situations.
EDUCATION
DIPLOMA IN MACHINE LEARNING ANALYST CANDIDATE
— NorQuest college
Edmonton, Expected graduation Dec 2025
HIGH SCHOOL DIPLOMA
— G.R. Global Academy Hanumangarh
Rajasthan, India, May 2022
CERTIFICATIONS
• First Aid and CPR (Both C and A level) • PreServe
• ProTect • Alberta Security license
REFERENCES
Inderjeet Singh — Garda World
Security Guard • Friend
Phone Number(587) 936-1539
Email ibasra9643@gmail.com
VOLUNTEER EXPERIENCE
SECURITY OFFICER — DSGMC
Delhi, November 2022 - December 2022
• Enforced safety regulations, policies and procedures to ensure a safe environment.
• Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
• Maintained daily logs of all activity occurring on the premises.
PHLEBOTOMY — Mahavir jaipuriya rajasthan hospital
Rajasthan, June 2019 - June 2019
• Performed phlebotomy, EKG's and other clinical procedures according to hospital protocol.
• Performed quality assurance checks on equipment used by the phlebotomy team to ensure accuracy of results.
• Trained medical personnel in phlebotomy techniques and laboratory processes.
