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Muskan Mourya Resume

Muskan Mourya is a B.Tech graduate in Computer Science seeking an entry-level position as a customer care executive and marketing expert. She has experience as a Customer Service Representative, where she improved customer satisfaction and trained new team members. Muskan possesses skills in programming, web technologies, and strong communication abilities, and has completed projects related to stock management and web design.

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srashti.jain
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35 views3 pages

Muskan Mourya Resume

Muskan Mourya is a B.Tech graduate in Computer Science seeking an entry-level position as a customer care executive and marketing expert. She has experience as a Customer Service Representative, where she improved customer satisfaction and trained new team members. Muskan possesses skills in programming, web technologies, and strong communication abilities, and has completed projects related to stock management and web design.

Uploaded by

srashti.jain
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Muskan Mourya (B.

Tech – CS)
Indore, 452010 | +919109640798 | muskanmouryaprinci@gmail.com

SUMMARY
Aspiring Customer care executive &marketing expert with a B.tech from RGPV University.
Seeking an Entry level position to leverage Proven problem-solving abilities and teamwork
experience. Eager to contribute to innovative projects and expand my communication
expertise in a dynamic environment.

TECHNICAL ACADEMIC RECORDS


Bachelors of Technology - Computer Science | Jul 2020 - Jun 2024 Gyan Sagar
College of Engineering, Sagar

● CGPA: 74/10

PRIMARY ACADEMIC RECORDS


Higher Secondary Certification (HSC) - Mathematics | Sep 2018 - Jun 2020
Govt. Higher Secondary School, Sagar
Scored 63%

High School Certification | Sep 2017 - Jun 2018


Govt. Higher Secondary School, Sagar
Scored 76%

SKILLS
Languages: C, C++, OOPS, Python
Web technologies: HTML5, CSS3,
Soft Skills: Problem Solving, Teamwork, Strategic Communication
Familiarity with call center software (e.g., CRM systems like Salesforce, Zendesk)
Typing speed and accuracy
Multitasking with computer applications
in Microsoft Office Suite (Word, Excel, Outlook)

EXPERIENCE

Customer Service Representative


Scofit Fintech Private Solutions, Indore, India
March 2024– Oct 2024
• Resolved over 60 daily customer issues by delivering tailored solutions and
assistance, improving satisfaction scores by 30%.
• Used CRM software to track and record interactions, ensuring accurate
documentation and seamless service.
• Trained new team members on call center protocols, increasing team efficiency by
15%.

PROJECTS
VEGETABLE STOCK MANAGEMENT SYSTEM | Dec 2023 - Feb 2024

● Developed Frontend using HTML and CSS to maintain the Attendance of


Students
Reduce the paperwork completely related to students.
● Designed and built an admin panel using web technologies, showcasing expertise in
building responsive and user-friendly interfaces.
2. RENO WEB DESIGN SYSTEM | Jan 2024 - May 2024 |

● Aim to Design and Implement an Efficient system for transporting fuel from Storage
to consumption points.
● Implemented real-time updates and notifications using advanced JavaScript
techniques.
MY SKILLSET
Possess a Creative, outgoing & exceptionally positive personality.
Positive attitude Towards work and great ability towards result oriented output
Excellent Communication
Well Versed in Software(s), not limited to, Powerpoint and MS Office

Excellent verbal and written communication


Active listening
Clear and articulate speaking abilities
Adaptability in communication style based on customer needs

LANGUAGES
English, Hindi

DECLARATION
It is hereby declared that all the information provided above, are true and necessary
supporting documents shall be furnished by the undersigned, as and when required.

Date: MUSKAN MOURYA


Place:

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