DRIVING POLICY
Driving is one of the highest risks to our personnel.
All OILSERV employees and contractors must adhere to the following principles while on Company
business:
• Seat belts: They must be worn by all vehicle occupants. Drivers and passengers are responsible to
ensure all occupants of a vehicle are wearing seatbelts correctly before a journey begins and during
the journey.
• Journey Management: The ArriveAlive program and processes must be implemented in all
locations.
• Night Driving: This is not permitted without an exemption approved by operations management.
• Driving Monitors: All company vehicles must be equipped with a driving monitor, and drivers’
performance must be analyzed monthly.
• Certified Drivers and Vehicles: All company and contractor drivers must be certified to drive
vehicles on behalf of OILSERV and must attend continuous training and refresher courses. Vehicles
used by OiLSERV must be certified by OiLSERV or an authorized agency.
• Mobile Phones: Drivers must not initiate a mobile phone call, answer a mobile phone, or message
while driving a vehicle. The vehicle must be brought to a complete and safe stop before speaking or
texting on a mobile device.
• Contract Drivers: Management ensures contractors adhere to the OiLSERV driving policy and
standard.
Non-compliance to these principles will result in disciplinary actions, up to and including termination
of employment or contract.
Amjad Barzandji
Chairman and CEO
Jan 31, 2018
OS-HHGN-003 V03
INFORMATION TECHNOLOGY SECURITY POLICY
OILSERV’s business information is to be protected at all times to ensure competitiveness, and the
privacy and confidentiality considerations for clients, employees, and contractors.
The following Policy principles are to be adhered at all times:
• Equipment Protection: Employees shall protect against theft of or damage to computing
assets and other data devices assigned to them for work.
• Passwords: All OiLSERV computers must have a power-on password. Employees are to
ensure the password follows the IT guidelines.
• Encryption and Backup: All laptops, mobile devices, portable hard-drives, and flash drives
used for work purposes must be encrypted, backed up and password protected. The
preferred backup method is to use a cloud drive.
• Business Data: All Business Data, including printed documents, must be stored securely. All
data on an OiLSERV machine is considered the property of OiLSERV.
• Personal Data: Business machines should not be used to store personal data.
• Cybersecurity: All OiLSERV computers must have an up to date anti-virus software, which is
the responsibility of the person the computer is assigned to. Employees must avoid
accessing unsafe or illegal web sites and unsafe internet connections. Encrypted connections
must be used on open networks, such as planes, hotels, airports, and other public locations.
• Internet Bandwidth: Employees are not to misuse company’s bandwidth.
• Software: Employees must not use unauthorized or unlicensed software on OILSERV
computers. Only OiLSERV authorized software is permitted on business machines.
• Reporting: Employees are obliged to report any irregularity observed such as loss of data,
loss of equipment or non-compliance with this policy’s principles.
• Compliance: Management will ensure compliance to the information security standards
through regular reviews of security results and auditing of risk mitigation activities.
Any violation of this policy may subject the employee or contractor to disciplinary action, including
termination of employment or contract.
Amjad Barzandji
Chairman and CEO
Jan 31, 2018
OS-HHGN-007 V03
QUALITY POLICY
The delivery of quality services and products that meet or exceed our customer’s expectations is one
of the underlying principles of our business. Every employee is committed to passionately delivering
customer satisfaction and building long-term loyalty with our customers to achieve mutual success.
Quality is the responsibility of every person working in OiLSERV. Our Quality Policy is based on the
following principles:
• Customer Focus: We understand the needs of our customers and deliver products and
services in an efficient and effective manner to meet or exceed customer expectations.
Customers will be treated ethically, truthfully and respectfully.
• Risk Based Thinking: We apply a risk-based approach to all our processes to minimize and
mitigate the potential of failures.
• Effective and Compliant Processes: We implement lean processes to remove waste, and
potential defects and ensure compliance with laws and regulations pertaining to quality.
• Leadership: All managers demonstrate a visible commitment to our quality systems and
objectives. They lead in the understanding and implementation of the quality systems and
are accountable for the results.
• Commitments to Interested Parties: We strive to meet or exceed the needs and
expectations, and maintain and develop mutually beneficial relationships, with all our
interested parties.
It is the responsibility of all employees to voice concerns regarding our ability to meet customer
requirements and expectations, to STOP any non-compliant operation, and to ensure compliance
with the Quality Management System.
Our commitment to the Quality Policy shall be met with the highest integrity, through documented
quality objectives, routine quality management reviews and an all-encompassing quality culture. We
are committed to continuously improving the quality of our services and products.
Amjad Barzandji
Chairman and CEO
Jan 31, 2018
OS-HHGN-004 Rev 03
SAFETY, SECURITY, HEALTH & ENVIRONMENTAL POLICY
We are committed to the safety and health of our employees, contractors, clients, and local
communities and the environment we work in.
We ensure that Safety, Security, Health and Environment [SSHE] is an integral part of our business
activities, services and products, and we commit to the following principles:
• Zero Tolerance: We have no tolerance to the violation of our SSHE standards and policies.
• Reporting: OiLSERV employees and contractors actively participate in the ORBIS reporting
program.
• STOP: OiLSERV employees and contractors will STOP any activity they believe that might
lead to harm or damage, or breaks OiLSERV standards, policies, or procedures.
• Our People: The Safety, Security and Health of the people working for OiLSERV come first.
• Risks and Hazards: All our activities and products are analyzed for SSHE hazards and
mitigation plans are implemented to reduce risks to as low as reasonably practicable. Risks
that cannot be reduced to an acceptable level are not taken.
• Incidents: We believe all incidents are preventable. Incidents will be investigated with
management participation, and applicable corrective improvement actions will be
implemented.
• Environment: We respect our environment through the prevention of pollution and the
reduction, reuse and recycling of natural resources. Where possible we focus on renewable
sources of energy for a sustainable future.
• Laws and Regulations: We comply with all applicable Laws and regulations.
• Clients: We will bridge our standards and policies with customers standards and policies to
ensure compliance with customer requirements.
• Objectives: SSHE objectives are set and results are analyzed by management on a continual
basis to drive continuous improvement in our results.
• Leadership: All managers demonstrate a visible commitment to our quality systems and
objectives. They lead in the understanding and implementation of the quality systems and
are accountable for the results.
OILSERV expects all employees to recognize their responsibility to SSHE and their right to report
openly any issue or concern.
We are an ethically driven company that conducts our business in the safest way, always. The
commitment of our employees and contractors to comply with this policy all the time will earn us
the trust of our clients, stakeholders and of society at large.
Amjad Barzandji
Chairman and CEO
Jan 31, 2018
OS-HHGN-005 Rev 03
SUBSTANCE ABUSE POLICY
It is OILSERV’s policy to maintain a work environment free of substance abuse. The principles are:
§ Work Place: Reporting to work under the influence of controlled substances, drugs or
alcohol is prohibited.
§ Distributing or Possessing: Using, dealing, distributing, or possessing controlled substances,
drugs and/ or alcohol while at work or during Company business is prohibited. .
§ Prescription Medications: These are permitted as long as they do not affect the person’s
ability to safely perform their duties in a productive manner.
§ Testing: OiLSERV conducts pre-employment testing, random testing, and post-accident
testing, where permitted by law.
Violation of this policy will result in disciplinary action up to and including termination of the
employment contract.
Amjad Barzandji
Chairman and CEO
Jan 31, 2018
OS-HHGN-006 Rev 03
