MADANAPALLEINSTITUTE OF TECHNOLOGY & SCIENCE

(UGC-AUTONOMOUS INSTITUTION)
Department Of Mechanical Engineering
20ME303 Total Quality Management Question Bank

ONE MARK QUESTIONS.

Unit - I
1. Define quality.
2. Define TQM.
3. Define quality control.
4. Define service quality.
5. List the names of quality guru’s
6. Define quality assurance.
7. List the key points in dimension of product.
8. List the key points in service quality.
9. List the advantages of implementing TQM in production line.
10. Define quality management.

Unit – II
1. Define customer satisfaction.
2. What is meant by customer complaint?
3. List down qualities of good leader.
4. Define motivation.
5. Define continuous process improvement.
6. Define supplier.
7. Define team building.
8. Why do they provide reward in company?
9. Define performance appraisal.
10. Define customer orientation.

Unit – III
1. Define benchmarking.
2. List the 5s
3. Benefits of benchmarking study.
4. List the advantages of implementing JIT.
5. List the seven quality tools.
6. Define KAIZEN.
7. Define RPN in FMEA.
8. Define six sigma.
9. Define FMEA.
10. List the new management tools.
 MADANAPALLEINSTITUTE OF TECHNOLOGY & SCIENCE
(UGC-AUTONOMOUS INSTITUTION)
Department Of Mechanical Engineering
20ME303 Total Quality Management Question Bank

Unit – IV
1. Define cost of quality.
2. Why it important to performance measures.
3. Define QFD.
4. Define quality circle.
5. Define TPM.
6. Define design of experiments.
7. Advantage of implementing TPM in production line.
8. List the types of quality cost.
9. List down the TPM tools.

Unit – V
1. Define ISO.
2. List the ISO series.
3. Define QMS.
4. Define EMS.
5. Define concept of ISO14001.
6. List the benefits of ISO registration.
7. List the applications of ISO.
8. Advantages of using TQM in industries.

TEN MARK QUESTIONS.

Unit – I
1. Explain the basic concepts of TQM.
2. How would you explain the quality concept of Deming?
3. What is meant by quality control and quality assurance?
4. State in your own words about TQM frame work?
5. How would you explain the quality concept of Juran?
6. What is meant by service quality and explain it?
7. State in your own words about quality concept and explain it?
8. State in your own words about quality management and explain it?
9. How would you explain the quality concept of corsby?
10. How would you explain the quality concept of feigenbaum?
 MADANAPALLEINSTITUTE OF TECHNOLOGY & SCIENCE
(UGC-AUTONOMOUS INSTITUTION)
Department Of Mechanical Engineering
20ME303 Total Quality Management Question Bank

Unit – II
1. Explain the seven steps for strategic quality planning
2. With an example discuss about the three quality statements?
3. How would you select and evaluate suppliers.
4. How would you apply your idea in a team and explain the functions and characteristics of
a successful team
5. With an example explain the different approaches towards continuous process
improvement
6. What is meant by customer complaints and customer satisfaction?
7. Explain the role of leadership and commitment in quality deployment?
8. How would you summarize the importance of team building and motivation?
9. State in your own words about performance appraisal and how it helps to improve the quality?
10. Analyze the uses of continuous process improvement.

Unit – III
1. Classify the seven quality tools and explain any two in detail?
2. Explain the six sigma (σ) concept in detail?
3. Illustrate the application of six sigma (σ) in IT industries.
4. How would you use seven quality tools and explain any Two of them.
5. How would you use benchmarking to improve your product quality?
6. What would result if you implement JIT in your production line?
7. How would you use FMEA to improve your product quality?
8. Can you make use of 5s to improve your material handling?
9. Can you make use of KAIZEN to improve your material handling?

Unit – IV
1. What is your opinion on quality circles and how it helps to improve quality?
2. Would it be better if you implement QFD to improve product quality?
3. Would you explain the taguchi quality engineering with an example?
4. Would you explain the TPM concept in detail?
5. How would you justify that cost of quality will affect the quality standards?
6. Would you explain the design of experiments with an example?
7. Would you explain orthogonal array with an example?
8. What is your opinion on performance measures?
9. What is your opinion on taguchi quality engineering and how it helps to improve quality? 5
 MADANAPALLEINSTITUTE OF TECHNOLOGY & SCIENCE
(UGC-AUTONOMOUS INSTITUTION)
Department Of Mechanical Engineering
20ME303 Total Quality Management Question Bank

10. Would you explain the house of quality in detail?

Unit – V
1. State in your own words about benefits of ISO?
2. Illustrate the ISO 9000 implementation procedure.
3. Illustrate the ISO 14001 implementation procedure.
4. State a case study on TQM principles implementation.
5. State in your own words on environmental management system?
6. State in your own words on ISO14000 series standards?
7. State a case study on TQM principles implementation followed by Indian industries.